Impact of Organisational Culture on Job Satisfaction in Hospitality Industry: A Study in Hilton Hotel

To analyse the impact of
organisation culture on job
satisfaction of employees
working in hospitality
industry of United
Kingdom" A study in Hilton
hotel.

Contents
INTRODUCTION...........................................................................................................................3
1.1 Background of the company..................................................................................................3
1.2 Problem Statement.................................................................................................................4
1.3 Research: Aim and Objective................................................................................................4
1.4 Rationale of the Research......................................................................................................5
1.5 Research Questions................................................................................................................5
1.6 Scope and Limitations............................................................................................................5
1.7 Structure of the project...........................................................................................................6
Chapter 2- Literature Review...........................................................................................................6
2.0 Introduction............................................................................................................................6
2.1 To identify the concept of organisational culture and job satisfaction..................................7
2.2 To determine the impact of organisational culture on job satisfaction of employees
working within hospitality industry.............................................................................................9
2.3 To examine the challenges of maintaining job satisfaction within Hilton hotel..................10
2.4 To identify the strategies of maintaining positive organisational culture that would support
higher job satisfaction while working at Hilton hotel ...............................................................11
.......................................................................................................................................................14
2.5 Conclusion...........................................................................................................................14
Chapter 3- Research Methodology ...............................................................................................14
3.1 Research philosophy............................................................................................................15
3.2 Research approach...............................................................................................................15
3.3 Research strategy.................................................................................................................15
3.4 Research choices..................................................................................................................16
3.5 Research design...................................................................................................................16
3.6 Data collection.....................................................................................................................16
3.7 Data analysis .......................................................................................................................17
3.8 Ethical considerations..........................................................................................................17
Limitations.................................................................................................................................17
References......................................................................................................................................18
Online.............................................................................................................................................18

INTRODUCTION
Organisation culture denotes to the ethical values in a working organisation includes,
attitudes, different beliefs, behaviours that helps to identify organisation’s working environment.
The culture varies in every organisation as things often change in relation to the rules and
regulations of the organisation over a certain period of time. The company’s culture is based on
the firm’s priority or in other words, goals of an organisation. To maintain an appropriate culture
in an organisation is also significant as it directly impacts on the employees working in the firm.
If the culture of the is dynamic in which the employees can work independently without any
burdens as commitment of the employees brings the effectiveness and efficiency in the
organisation. The performance of the workers depends on the organisation which culture it
follows. In an organisation the employee satisfaction is important because if the working culture
is not suitable to the employees then it may result in employee turnover.
1.1 Background of the company
Hotel Hilton and Resorts which is also known as Hilton Hotels, is a hotel providing
service around the globe. It was founded in May 31,1919 by Conrad Nicholson Hilton. Its
headquarters is situated in McLean, Virginia, United States. It is a flagship brand of American
multinational hospitality company. As per the status in 30 December 2019, the hotel holds in
ninety-four countries as well as in territories and across six continents. There are currently 584
resorts and hotels with more than two lakh rooms. Some of them are owned and leased with
more than 1 lakh rooms and 251 is franchised with more than 77 thousand rooms. The hotel was
ranked number one in the list of top 100 of the fortune magazine in 2020 as per the employee
satisfaction survey. The hotel is situated in many other countries such as Belgium, Poland,
Estonia, Germany, Greece and more. In Asian countries like India, China, Japan, South Korea,
Maldives and many more. The Hilton hotel’s products and services specialises in high class
luxury hotel chains with various big brands for leisure and business travellers. It offers a wide
range of food and services to the customers which is an important part of the stay. They provide
accommodation to the people with different styles and types. There are variety in different meals,
facilities like gym and spa services to satisfy the customer. The customers are provided guest
loyalty program which lets the frequent customers can gather their own airlines by staying in the
different brands of the hotel. The company follows the regulations of HASWA, which is
concerned with the health and safety of the customers within the hotel premises. The company

follows another act of discrimination Disability Act that complies with the services related to the
specially abled individuals. Hotel Hilton is a customer centric organisation.
1.2 Problem Statement
The major problem faced by the company is unable to retain the customers as there are
high rates in the turnover that resulted in the employee quitting their job after working for six
months and maximum holding up to one or two years. Every year the company hires employees
in consideration to the increase in the competition people with skills and knowledge also
qualities suitable for the job. The employees as per the current changes in the trends and needs
they change their preferences that affects the organisation as the firm also need to work on the
preferences of the employees for attracting and retaining them to the organisation, that also pops
as a challenge in the hospitality industry. The company with high potential should maintain an
organisation culture that supports the employees as a part of encouragement and motivation that
enables them to work willingly and smoothly for the organisational goal. The employees should
be timely rewarded for their work and appreciated that can decrease in the employee turnover as
they must be felt valued in the organisation and it can also prevent time and money of the
organisation for less hiring. This can also help in the increase in the productivity of the firm.
1.3 Research: Aim and Objective
Aim: “To analyse the impact of organisation culture on job satisfaction of employees working in
hospitality industry of United Kingdom" A study in Hilton hotel.
Objective:
1. To identify the concept of organisational culture and job satisfaction.
2. To determine the impact of organisational culture on job satisfaction of employees
working within hospitality industry.
3. To examine the challenges of maintaining job satisfaction within Hilton hotel.
4. To identify the strategies of maintaining positive organisational culture that would
support higher job satisfaction while working at Hilton hotel.
1.4 Rationale of the Research
The current project is rationale as it is focused on the problems faced by the hospitality
industry. The company with the motive of better version, they need to prioritise the employees.
The company Hilton facing the problem related to the employee retaining, this research enhances