Importance of Training and its Influence on Staff Satisfaction and Performance

Research projects

ABSTRACT
This study has helped researcher in analysing the importance of training and its influence
on staff satisfaction and performance. This study has also evaluated that, training has major
influence on the employees as it helps in strengthening the skills of each employees which are
needed to be improved. This study has also helped in identifying the challenges faced by the
company at the time of training. It is mainly due to cultural differences, different generation and
different mindset, lack of engagement from employees, language barrier and globally dispersed
employees. This study has determined that, alignment of organizations goals, delivering
consistent training, dealing with the change and conflict management and weaving into
company's culture are effective recommendation to impart effective training to employees and
leads to higher job satisfaction and performance.

TABLE OF CONTENTS
ABSTRACT.....................................................................................................................................2
Topic: “To analyse the importance of training and its influence on staff satisfaction and
performance. A study on Hilton Hotel London.”............................................................................1
CHAPTER 1: INTRODUCTION....................................................................................................1
Background.................................................................................................................................1
Aim and Objectives.....................................................................................................................1
CHAPTER 2: LITERATURE REVIEW.........................................................................................2
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................4
CHAPTER 4: RESULTS DISCUSSION........................................................................................6
CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................15
REFERENCES..............................................................................................................................16
APPENDIX....................................................................................................................................18

Topic: “To analyse the importance of training and its influence on staff satisfaction and
performance. A study on Hilton Hotel London.”
CHAPTER 1: INTRODUCTION
Background
Training is considered to be one of the effective measure which helps in individual in
developing skills that is very crucial for improving capacity, capability, performance and
productivity in order to meet specific useful competencies (Rodriguez and Walters, 2017). Hilton
hotel and resort is considered to be one of the multinational leisure hospitality company which
was founded in the year 1919 by Conrad Hilton. It tends to provide various effective hospitality
services to the customers across the globe. It mainly deals in various hotels and resorts
worldwide. This company is headquartered in Tysons Corner, Virginia. The portfolio of Hilton
hotel and resort mainly consists of 5,757 properties which includes rooms of around 923,110
rooms in across 113 countries as of 31st March 2019.
Aim and Objectives
Aim
“To analyse the importance of training and its influence on staff satisfaction and
performance. A study on Hilton Hotel London.”
Research objectives
 To analyse the importance of training.
 To critically evaluate how training influence on staff satisfaction and performance.
 To identify the challenges faced by the company at the time of training and how it
influences individual performance.
 To provide effective recommendation strategy to improve training in the organization.
Research questions
 What is the importance of training?
 How training influence on staff satisfaction and performance?
 What are the challenges faced by the company at the time of training and how it
influences individual performance?
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 What are effective recommendation strategy to improve training in the organization?
Rationale
The main reason of carrying out this study is because it is considered to be as a current
issue. The main issue of the research is that, training tends to influence the performance and staff
satisfaction of employees. Training is considered to be a current issue because it leads to
excessive training cost, ineffective training programs, lack of support from the management, lack
of interest from the employees, etc. This research can be effectively light on through thematic
analysis which helps in gaining better insight in the subject matter and also attain aim and
objectives of the research by gaining newer set of information.
CHAPTER 2: LITERATURE REVIEW
Literature review helps in effectively evaluating the gaps on the particular area of study.
This is very useful in gaining insights of the various scholars in order to reach valid conclusion.
To analyse the importance of training.
Campbell and et.al., (2019) sought to analyse the fact that, Training is considered to be an
effective measure as it helps in strengthening the skills of each employees which are needed to
be improved. Training is referred to as the prime opportunity as it helps in effectively expanding
the knowledge base of all employees in order to perform higher level of task with utmost
accuracy, efficiency and productivity. Training is also useful in addressing weakness of the
employees by effectively provide training to employees in specific areas in order to create a
knowledgeable staff within the workforce. Training is important for adhering to high level of
quality standards and also results in increased innovation which in turn leads to higher
operational goals, efficiency and standards. Hafeez and Akbar, (2015) argued that, training
results in lower productivity of work because of long training sessions which in turn mainly
results in delay in completion of the project.
Asfaw, Argaw and Bayissa, (2015) evaluated that, Training helps in reducing employee
turnover and is also very useful in enhancing the reputation of the company. It helps employees
to perform higher level of work in order to perform task with utmost accuracy and efficiency.
Sitzmann and Weinhardt, (2018) said that, training is considered to be one of the effective
measure which helps in individual in developing skills that is very crucial for improving
capacity, capability, performance and productivity in order to meet specific useful competencies.
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Structured training and development helps in high employee job satisfaction which in turn helps
in effectively creating supporting workplace and also results in higher level of satisfaction
among employees.
To critically evaluate how training influence on staff satisfaction and performance.
Dhar, (2015) sought to analyse the fact that, training tends to give better understanding on
the roles and responsibilities of the employees which in turn helps in building confidence of the
staff to perform specific task. Training to employees within their specific standards helps in
effectively changing the standards of the industry. This in turn helps company to hold a
competitive position within the specific industry. Giving proper training to the employees of the
organization in turn helps in building specific knowledge and skills on the subject matter.
Giving training to employees in their specific job interest results in overall development and
performance at work. Training results in higher employee confidence, lower absenteeism, higher
productivity at work tends to result in higher operational performance and high staff satisfaction.
Memon, Salleh and Baharom, (2016) argued that, training at workplace hampers the
performance by meeting deadlines. Employees in the organization deny undergoing training
process and disagree to learn which in turn affects the operations and performance at the
workplace.
Hanaysha, (2016) evaluated that, training helps in building future manpower needs and
also helps in maintaining better relations at the work place. This leads to higher satisfaction
among employees and leads to higher productivity. Training is also useful in effectively reducing
the accidents at workplace and it also helps in high economical use of resources. Cloutier and
et.al., (2015) said that, training helps in heightening the morale of the employees with reduced
supervision. Continuous training sessions in the organization helps staff members to perform
high level task without any supervision. This in turn results in high employee satisfaction and
performance at the workplace. Consistent training to employees helps staff to build their skills
and knowledge on a continuous and regular basis. Training to employees in the organization is
provided according to their specific job role leads to higher operational performance and
productivity for the business.
To identify the challenges faced by the company at the time of training and how it influences
individual performance.
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