BUSINESS 3+0 IN COLLABORATION WITH SWINBURNE UNIVERSITY OF TECHNOLOGY

COURSE NAME : ORGANISATIONAL BEHAVIOUR
COURSE CODE : MGT20007
SESSION : FEBRUARY 2022
PROGRAMME : BACHELOR OF BUSINESS 3+0 IN
COLLABORATION WITH SWINBURNE
UNIVERSITY OF TECHNOLOGY, AUSTRALIA
TITLE : CASE REPORT
NAME OF LECTURER : RONALD HOR
CLASS : S1
SUBMISSION DATE : 5 JUNE 2022
STUDENT DETAILS
NO STUDENT NAME STUDENT ID
1 YIP KAR KEONG 103698877
2 BRYAN KAN YAO BIN 103706314
3 NG MAN HONG 103711143
4 LIONG KAI JIUNN 103698453
5 DARREN SIAW TING SHIUN 101233865

Executive Summary
The report aims to analyse organisational behavioural issues found in a case study involving
Advert Co, a graphic and advertising firm in Auckland, New Zealand. The characters integral to
the case study are Sue Yan, George Thong, Sally Jones, and Tom Jones. Each somewhat
represents an organisational behavioural issue and appropriate organisational behavioural
theories except George.
Upon analysis, four organisational behaviour issues were found within the case study: poor
communication, complacent team culture, poorly articulated goals and lack of emotional control.
However, the issues found are considerably unique due to sequential evolvement. Poor
communication was the result of the lack of transparency between the management and the two
newly hired employees which are Sue and George; complacent team culture was the result of
having a generally good atmosphere despite seemingly having poor job performance which
involves Sally’s team; poor articulation of the goals was the result of the management not
elaborating further on “try hard” and “improve work quality” before evolving into a potential
conflict, which involves Sally and Tom; upon escalation, Sally’s team decided to retaliate against
the management, resulting in Tom’s counter-attack that was poorly executed due to poorly
managed emotions.
Upon conclusion of the case study, recommendations were provided to overcome the issues. The
recommendations are to improve communications, provide balanced opportunities, apply
employee involvement theory and improve articulation of goals. The improved communication
between the management and the employees would improve organisational comprehension; the
provision of balanced opportunities would help to combat expectational and behavioural issues
via the four drives theory; utilisation of the employees’ feedback to enhance the employees’
commitment to success via employments involvement theory; improve articulation of the goals
by contextualisation via mutual agreements.

Contents
Introduction......................................................................................................................................1
Case Study Overview......................................................................................................................2
Issues................................................................................................................................................3
Poor Communication...................................................................................................................3
Complacent Team Culture...........................................................................................................3
Poorly Articulated Goals..............................................................................................................4
Lack of Emotional Control..........................................................................................................5
Conclusion.......................................................................................................................................6
Recommendations............................................................................................................................7
Improve Communication.............................................................................................................7
Provide Balanced Opportunities..................................................................................................7
Utilise Employees’ Feedback.......................................................................................................8
Improve Articulation of the Goals...............................................................................................8
References........................................................................................................................................9
Appendices....................................................................................................................................10
Appendix A: Team Charter........................................................................................................10