Case Study of CAPCO's Organization Behavior

Organization & Behaviour
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Table of Contents
INTRODUCTION ...............................................................................................................................5
TASK 1.................................................................................................................................................5
1.1....................................................................................................................................................5
1.2....................................................................................................................................................7
1.3....................................................................................................................................................7
TASK 2 ................................................................................................................................................8
2.1....................................................................................................................................................8
2.2 ...................................................................................................................................................9
2.3 .................................................................................................................................................10
TASK 3 ..............................................................................................................................................10
3.1..................................................................................................................................................10
3.2..................................................................................................................................................11
3.3..................................................................................................................................................12
TASK 4...............................................................................................................................................12
4.1..................................................................................................................................................12
4.2..................................................................................................................................................13
4.3..................................................................................................................................................14
CONCLUSION .................................................................................................................................14
REFERENCES...................................................................................................................................16
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Illustration Index
Illustration 1: ORGANIZATIONAL STRUCTURE............................................................................6
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·INTRODUCTION
Organization behaviour refers behaviour and actions of workforce for growth and
development of corporation. The organizational behaviour consists of different aspects such as
motivation, satisfaction, groupism and other related aspect of workforce. It depicts that interaction
between employees and their dedication towards work. Present report is based on case study of
CAPCO which offers financial services to clients. In this regard, different organizational structure
and culture are compared with its impact on performance of business. Further, factors influencing
employees at workplace are also discussed. Apart from this, different approaches to management
and leadership are understood. In addition to this, mechanisms for developing effective team work
in organization are explained.
·TASK 1
·1.1
Organizational structure is defined as a systematic process under which task allocation and
other activities of the company are performed (Ng and Feldman, 2012). In the structure,
management levels that exist in a company are explained and furthermore span of control and
decision making process of an organization is described under this method. CAPCO is a leading
business group and provides quality services to its consumers. More than 2000 employees work in
the firm and it is required that they should be managed in a proper way so that all the desired
operations of the business should be performed in an effectual manner (Cucina and McDaniel,
2016). The management of the enterprise uses a long chain of command under which multiple level
of management is followed. The chain of command runs from top to down, further the order and
commands are given to employees by the superiors. Tall organizational structure is followed and
due to that it becomes complex to involve all employees in the decision making process (Harms,
and Luthans, 2012). workers report to the senior manager and staff members are supervised
properly under this method. Small span of control is followed under the tall organizational
structure. Proper monitoring of the work performed by each employee is done under this method.
Job security is given to employees in the tall organization structure. Staff members feel that their
positions are secured and they can work with sense of security.
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