Organizational behavior assignment : British Airways and Asda plc
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Added on 2019-12-28
Organizational behavior assignment : British Airways and Asda plc
Added on 2019-12-28
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ORGANIZATIONALBEHAVIOUR
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Organizational structure and culture of ASDA as compared to British Airways.............11.2 Impact of ASDA's structure and culture on performance................................................21.3 Factor's influencing the individual behavior of employee's in ASDA.............................2TASK 2............................................................................................................................................32.1 Comparison of the leadership styles used by the CEO of ASDA and British Airways...32.2 Organizational theory practiced by ASDA and its effectiveness on management...........42.3 Management approaches used by Asda and British Airways..........................................5TASK 3............................................................................................................................................63.1 Impact of different leadership styles on the motivation of employees in ASDA.............63.2 Comparing the application of motivational theories to Asda’s employees......................73.3 Evaluating the usefulness of Herzberg’s motivation theory to the managers of Asda.....8TASK 4............................................................................................................................................94.1 Nature of groups and group behavior of Asda.................................................................94.2 Factors impacting the development of effective teamwork in the employees of Asda..104.3 Impact of technology on team functioning.....................................................................11CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
INTRODUCTIONOrganizations are the set of individuals working together to accomplish the desired set oftasks. The behavior of the each employee of each department decides and defines the structure oforganizational behavior. The contribution of an employee towards organizational efficiency isdecided by the way of their interaction and social behavior with others at their workplace(Wagner and Hollenbeck, 2014). The effective leadership of a manager at every level ofmanagement is also important in terms of understanding the goals and strategies of theorganization and implying them into the management structure. The study of report is based ontwo different companies, British Airways and Asda plc. It explains about the various functionsand actions taken by them in their regular business operations in order to attain a higher level ofefficiency in their organization behavior and working. TASK 11.1 Organizational structure and culture of ASDA as compared to British AirwaysOrganizational structure is a hierarchical constitution towards the achievement oforganizational goals and objectives. It defines the allocation of task and responsibility to theauthorized person of the firm to direct and coordinate the aims. However, organizational cultureis a process of sharing the organization's values and beliefs. It is to determine the employee'sbehavior in the firm. Both ASDA and British Airways are among st the leading companies andcarrying a formal organizational structure with certain terms and conditions, that are strictlyneeded to be followed by their employee's.ASDA believes in a tradition of hierarchical organizational structure in which a numberof people are reporting to a single manager or supervisor. It has low span of control, covering awide range of area. It consists of a tall structure, ensuring an effective command. Contradictoryto that, British Airways follows a flat structure of the organization where there are comparativelyfewer layers of management or sometimes only a single layer with wide span of control (Du andet.al., 2013). With the help of these features, it has an advantage of maintaining a clear andeffective communication.Organizational culture has a direct effect on the behavior of its workers. Therefore,ASDA has an affluent philosophy towards work, which believes in maintaining a task culture.Considering their stakeholders as the backbone of the company, it truly focuses on empowering1
their employees by working in groups or team and provides an excellent service to theircustomers with a unique and great experience. In contrast to that, BA strictly follows its rulesand regulation (Monzani, Ripoll and Peiró, 2015). They believe into a fair dealing with itsemployees and the customers by maintaining a high standard of regularly updating their base andeffectively meeting their needs and demand.1.2 Impact of ASDA's structure and culture on performanceBoth organizational structure and culture are the conceptual framework to govern anyfirm or company. It together creates a high impact on the members working in the organizationby controlling their actions or behavior.Therefore, with reference to the “Organizational Structure of ASDA”, If the CEO ofASDA is dissatisfied with the production of its manpower, then he is supposed to look back at itsorganizational structure to consider few required changes in it. It is due to the fact whichdetermines the surrounding as a main factor of people's behavior. Secondly, ASDA has a strongset of belief to empower its employees, which is another effective tool to enhance theperformance of its employees. They generally delegate their low level managers to ensure agreater customer satisfaction. It in turn, enables the employees to maintain a friendly workenvironment in the organization, which helps them to build a better and effective communicationwith the customers by resolving their issues and concerns (Abualrub and Alghamdi, 2012).“Organizational culture” too has an equivalent relationship with the performance of itsemployees. A strong culture of an organization ensures a high performance, whereas a weakculture deals with low level of performances. Therefore, ASDA is liable to maintain a verystrong and effective service based culture to beat the high level of competition in the area ofcustomer management. Secondly, ASDA's culture also defines the work efficiency of itsemployees, contributing to the timely achievement of task. It too helps in building a flexiblework environment, that itself enable the employees to accept the need of diversification in work.For being successful in task, carrying an adaptive nature is of utmost importance (DuBrin, 2013).It is required to face the rapid market changes, which together affect the customer's demands.1.3 Factor's influencing the individual behavior of employee's in ASDAIn ASDA, the employees are considered as their business assets and are highly trusted asthe internal stakeholders of the firm, with an equal respect and importance. However, theemployees are the people who work for predestine pay and an equal number of benefits from the2
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