The assignment delves into the distinctions between communicable and non-communicable diseases. It requires a clear explanation of each type, outlining their defining features, modes of transmission (for communicable diseases), and providing relevant examples for both categories.
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ORGANIZATION AND BEHAVIOUR 1
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INTRODUCTION Organization behaviour can be defined as the attitude and perception of the employees in the organization which impact the individuals, groups and structures. In other words, organization behaviour is the study of the both the aspects that are individual performance as well as group performance and activity within the organization (Tsai and Wu, 2010). The interaction between the staff in the firm also known as the organization behaviour.The present report is based on acase study done on two organisations- City College and Enterprise Car Rentals.Previously, City College was a private one, but presently it is a part of city group PLC. While, Enterprise car rentals is a largest buyer of cars and one of the most significant hire purchase companies.This report, will discussabout the relationship between organizational structure and culture. Furthermore, it will help in identifying various leadership styles, motivation theories andefficacy of teamworkin both the organizations. TASK 1 a) There are different organizational structures and cultures which are followed in both the organizations. As per the case study, City College caters 200 staff and there is a flat organization structure. However, Enterprise Car Rental employs 75000 employees and has a tall organizational structure. The different organizational structure of the organizations are as follows:Tall organizational structure: It is for the large and complex organization which has the taller hierarchy.Thecompanyfollowsthelongchainofcommandattheirworkplacefor communicating any suggestion or grievances. Moreover, there are many ranks in the managers in which each has the small area of control (Lloyd and Mey, 2010).There are more levels of management as compared to flat structure. There is a narrow span of control which allows close supervision of employees. Flatorganizational structure: In this, there are fewer level of management in which each level controls the broad area or group.This structure is more emphasised towards empowerment of employees instead of sticking to chain of command.These structures are flexible and adapt the changes more quickly (Alfes and et.al., 2013). Here, the communication takes place faster which helps in making the quicker decisions for the company through narrow control. There are different types organizational structure in which Charles Handy Model and his aspects will fit better to elaborate the chosen organizational culture. As per the model, the two culture which is used by the organisations are as follows:Role Culture: It is the culture which is followed in Enterprise Car Rental which constitutes the tall organizational structure. In this, every employees are allotted the roles and responsibilities 3
according the skills and capabilities. In this, staff accept the challenges and tries to fulfil them. This reduces chances of any confusions as all workers know their individual tasks and responsibilities as well.Person Culture: This culture is followed in City College which has a flat organizational structure. In this culture, employees are considered to be more important than the organization. In this culture, individual are more concerned about their own self than the company (Speroff and et.al., 2010). Here, the staff does not work properly and only comes to firm for the sake of money. Edgar Schein Model This model explains about the culture which are not made in the single day. This is because it takes time to formed where employees has to go through various changes, adaption of external environment and solving the issues. There three levels in the organization in which firstly, it is all about the characteristics of the business which has been analysed. For example, City College's employees can wear whatever they feel like whereas, in Enterprise Car Rental, all staff has to dress up casually (Allen and et.al, 2012). Secondly, it is values in which organization culture should be followed properly because the attitude and perception of staff can have deep impact on the culture. Last is assumed values which comprise of values of the workforce that can't be measured but can make the difference in the firms. b) There is an effective relationship between an organizational structure and culture. If there is better structure then the culture of that organization will also processed properly. For example, Enterprise Car Rental is practising the role culture which is one of the best culture. This is because they are delegating the work to the employees according to the educational qualifications, skills and knowledge. Through this, the work will go smoothly without any hindrances. Hence, this has the positive impact on the organization. The company which has flat organizational structure is able to make quicker decisions because of their flexibility (Knights and Thanem, 2011). Through this, the employees can able to make good relations with each other. For instance, City College has this type of structure which helps in encouraging the employees to share their ideas and views so that later on, it can implemented throughout the business. The organizational structure and culture both are the important aspect for the companies. In Enterprise Car Rental, culture is playing the vital role in accomplishing the goals and objectives. On the contrary to this, City College's organization structure is most effective in achieving the desired results. 4
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c) There are different factors which have influence on the way individual behaves at workplace whichare discussed below:Staff Behaviour: The behaviour of the staff is the factor which can influence the work of the employees. If the employees are not able to analyse their job responsibilities then they will not able to perform well in the organization. So the management of City College is encouraging the employees to upgrade their skills and able to behave properly in the organization (Waniek, 2012).Communication: It is an important aspect which should be handled effectively so that employeesfeelsfreetoshareouttheirideasandviewstootheremployees.Strong communicationiskeyfactorofanyorganisationinmakingstrongbaseforhealthy environment. This also helps in making the effective decisions for the Enterprise Car Rental and assists in accomplishing the goals and objectives. Work Culture: There is a effective work environment where employees feel better and able to give their best performance. Also this will bring flexibility in doing their work effectively and efficiently, if there is good work culture at the workplace (Erkuş-Öztürk and Eraydın, 2010). Moreover, it also acts as a motivating factor and keep employees satisfy with their job. TASK 2 a) There are various kinds of leadership stylesin City College and Enterprise Car Rental, they are as follows:Autocratic leadership: This leadership style is followed by the Enterprise Car Rental in which it allows the managers to make the decisions without the considerations of the employees. Here, managers poses total authority and its decisions on the employees which they has to follow in the organization (Mendes and Stander, 2011). The positive impact of this leadership style is that it provides close supervision to the employees. On the other hand, the negative impact is that it demotivate the creative employees who want to share the ideas.Participative leadership:In this style, employee's ideas and views are taken into consideration as well for decision making process that is why it is also known as democratic leadership.This leadership style is used in City College which encourage their employees to share their ideas (Suppiah and Singh Sandhu, 2011). The positive impact will be that the staff feels motivated that their ideas are being the part of the strategies and plans and able to perform well in the organization. Moreover, it also helps in increasing relationship between the employees and 5
management and improvisation of the job performance. Laissez-faire leadership:In this leadership style employees are given power to make decisions with a very less involvement of leader. This style is generally useful for those organisations where employees are highly skilled and potential to make decisions on their own. So, they need very little guidance from leaders to complete their tasks. In both organisations, autocratic style of leadership is undertaken when decision has to be taken fast. While, laissez-faire leadership is effective if company feels that employees are enough capable of making decisions with less guidance. b) The organisational theory has many approaches which are practised in both the organizations which areas given below:Scientific Management: This theory wasproposedby Frederick Winslow Taylor which encourages the firm to have a production efficiency and productivity. This approach is practised in the City College which helps their departments to work efficiently and provides effective results. This theory also states that it is concerned with staff efficiencies which they can do it in bestandcheapestway(Rock,2014). Thisapproachaffectsboththemanagementand employeesandassistsincontrollingthestress.Italsoemphasisonthetrainingand development of workers by management.There is an equal division of labour between staff and managers. Bureaucratic Theory: This approach is associated with the Max Weber which governs under the bureaucracy concept of Weber. This theory is well practised in Enterprise Car Rental companysothatitcancharacterisedwiththerule–governeddecisionmaking, professionalism, authority and responsibility etc. In this, higher level managers supervise the lower management so that work can be done properly and systematically (Coulson-Thomas, 2012). The staff who work within the bureaucracy are usually trained in the appropriate field of specialisation. c) Theories adopted by bothCity College and Enterprise Car Rental areas follows:City College: This organization is practising the participative leadership style in which they encourages the staff to share their ideas and views regarding the organization. City College has the serious objectives which are tied to the commitment to accomplish them (Firth, 2013). But sometimes, these type of leadership style has the negative impact. Such as, it is useful for the short term decision making. Here, the employees are less attracted to their work and takes time 6
in completion. Also, there is less guidance of leader and decision making process becomes slow. Enterprise Car Rental: This Company has adopted the Autocratic style where leader makes the decisions alone for the business. Here, the main focus is making decisions which is essential for the customer services. The authority has given to top management so that they are able to supervise the lower management (Argyle, 2013). But, the autocratic leadership style is not effective for the long period because, here creative employees feel demotivated and not able to do their work effectively. Further, scope of any important or useful suggestions which may come from employees becomes nil. This style better work at the time of workload when the managers has to complete the task. d) The impact of different leadership styles on the behaviour of staff at City College and Enterprise Car Rental are asdiscussed below:Autocratic Leadership: The company selects the candidates on the basis of the leadership qualities so that it will assists in the growing the business for the longer term. Through this, the staff will act like the leader but to supervise them, there is a authoritarian leader which superintend and allot them the task (Leadership Style and Organizational Impact,2010). By having lots of instructions, the employees gets demotivated and not able to express their ideas and views in the company at time of decision making. Participative Leadership: This is one of the most used leadership style in the organization which helps in achieving the goals and objectives. This leadership helps the many departments to work together and in turn produces the desired results for the organization (Knights and Thanem, 2011). This leadership provides positive impact on the staff behaviour and this is because, here, staff thinks they are important part of the organization and their ideas and views are the part of the decisions making. e) The differentmotivational theories which both organisations might adopt in their firmare as follows:McGregor Theory X and Theory Y: This theory can be adopted by the Enterprise Car Rental in which it comprises of two theories that are theory X and theory Y. Theory X is all about the supervising of the work which also constitutes the strict controls and reflects autocratic style. Whereas, theory Y states that employees can able to do their work at own as well as contributes in the solving the problems (Lloyd and Mey, 2010). 7
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Maslow's Need Hierarchy Model: This is an effective theory which can be adopted by City College which helps in motivating the employees.Maslow's theory has five needs and first need is related to basic requirements which should be fulfilled by job. Next is job security, where employee wants security of job in terms of permanency, insurance and other benefits. When these two needs get fulfilled person wants to get associated with group of colleagues creating a social environment at workplace (MASLOW’S HIERARCHY OF NEEDS,2016). After that, employee feels need for promotion and recognition which should be given on time on the basis of performance rendered. At last, need of self-actualization emerges, where self- analysis is done by worker to satisfy future need. f) If the management of City College and Enterprise Car Rental's workforce will apply the management theory then it will only provide benefits to the organization. This is because through this theories, the employees will gets be motivated. Maslow's theory will only motivates the employees to do well in the organization and through this, the motivated employees will do their work more properly. The derived benefits from this theory can be staff will gets motivated and willing to do more work in the organization so that they can get more rewards and benefits (Mendes and Stander, 2011). In addition to this, the second theory is McGregor theory X and theory Y in which autocratic style are used in one aspect and this is also one of the useful theory. At the time of workload, this type of style is useful in which the leader are able to delegate the task among the employees and the work can be done effectively and efficiently.In other aspect, it encourages the employees to do their work and by their own solve the problems. Through this they gets motivated and express their views and ideas more freely in the organizations. g) A groupcan be defined as two or more employees interacting and working together for achievingcommon goal. Groups are the significant part of the organizations like City College and Enterprise Car Rental who arefocussed towards attaining common objective of firm. The decisions made by a group is better as compared to decision taken by an individual. In a group of people ideas and suggestions come from persons of different views which provides bigger platform for innovative decisions.There are different groupsin the organization which are created to get aspecific result (Coulson-Thomas, 2012). The common task is given to the specific group for which people mutually dependent on their performance and communicate with each other to promote its achievement. There are different types of people in the organization with different mindsets and behaviour so that they able to create more innovative ideas to solve their problems and issues. Sometimes, the group behaviour 8
also creates negative impacts on the organization and this is because of the different cultures of people in the the group. h) The various aspects which makes the team effective or ineffective and can affect the success of a team are mentioned below:Diversity:It enhances innovation and creativity in organisation which encourages team work. Further, it helps in efficient management of conflicts and develop more team-spirit.Leadership:A group led by an efficient leader is always successful and more potential. In context of city college, leadership helps in effective working and responsible behaviour of team members (Erkuş-Öztürk and Eraydın, 2010).Conflict level:As an instance in enterprise car rental, the leader has responsibility of allocating duties to group members, failing in which coordination and work completion on time is affected. It will result in increased level of conflicts and mismanaged team. Personality:Every individual has different behaviours, personalities, likes and dislikes. On this basis if any one team member is not happy with allotted job then it will disturb performance of whole team and the working environment as well. I) Informationtechnologyisoneoftheimportantaspectofwhichbringssuccesstothe organization. It is the pros and cons for the organization because sometimes it is useful and sometimes it affects the profitability of the business. As the technology is growing rapidly so it will continue in future aspects also (Allen and et.al, 2012).The development taken place in technology has made various complex works, easy to handle. City College and Enterprise Car Rental can use advanced techniques to manage workings in simple way and also easy decision making. It increases efficiency in working of team and develops a sense of commitment towards organisation.As per the view of Ingram (2016). This advancement in technology should be devised by both firms for better communication and increased coordination between diversified teams(Alfes and et.al, 2013). For example,Virtual teams are the groups working together at different places but are intangible.They use to communicate through various means for example, internet, phones, teleconferencing, emails, online chat forums etc. helps in saving the cost and time. CONCLUSION In this report it has been concluded that City College has the flat organizational structure which has person culture as well as practised the Participative leadership style in the organization. On the other hand, Enterprise Car Rental has the tall hierarchy which comprises of role culture and autocratic 9
leadership styles. In addition to this, the motivational theories has been introduced which provides its various aspects to the employees to keep them motivated. Moreover, group behaviour also affects the effectiveness of the team by its negative aspects. Further, City college can also adopt autocratic leadership when there is need of making decision should be perfect and faster. While enterprise car rental should allow for participative leadership as well for taking ideas and suggestions from employees which may be very useful for organisation. 10
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<http://ala-apa.org/newsletter/2010/06/08/spotlight/>. [Accessed on 27thSeptember 2016]. MASLOW’S HIERARCHY OF NEEDS. 2016. [Online]. Available through: <https://www.learning- theories.com/maslows-hierarchy-of-needs.html>. [Accessed on 27thSeptember 2016]. 12