Organizational Behaviour - City College and Enterprise Car Rentals
Added on 2020-01-07
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ORGANIZATION AND BEHAVIOUR1
TABLE OF CONTENTSINTRODUCTION................................................................................................................................3TASK 1.................................................................................................................................................3a) ....................................................................................................................................................3b) .....................................................................................................................................................4c) .....................................................................................................................................................5TASK 2.................................................................................................................................................5a) .....................................................................................................................................................5b) .....................................................................................................................................................6c) .....................................................................................................................................................6d) .....................................................................................................................................................7e) .....................................................................................................................................................7f) ......................................................................................................................................................8g)......................................................................................................................................................8h) .....................................................................................................................................................9I).......................................................................................................................................................9CONCLUSION ...................................................................................................................................9REFERENCES...................................................................................................................................112
INTRODUCTIONOrganization behaviour can be defined as the attitude and perception of the employees in theorganization which impact the individuals, groups and structures. In other words, organizationbehaviour is the study of the both the aspects that are individual performance as well as groupperformance and activity within the organization (Tsai and Wu, 2010). The interaction between thestaff in the firm also known as the organization behaviour. The present report is based on acase studydone on two organisations- City College and Enterprise Car Rentals.Previously, City College was aprivate one, but presently it is a part of city group PLC. While, Enterprise car rentals is a largest buyerof cars and one of the most significant hire purchase companies.This report, will discuss about therelationship between organizational structure and culture. Furthermore, it will help in identifyingvarious leadership styles, motivation theories and efficacy of teamwork in both the organizations. TASK 1a) There are different organizational structures and cultures which are followed in both theorganizations. As per the case study, City College caters 200 staff and there is a flat organizationstructure. However, Enterprise Car Rental employs 75000 employees and has a tall organizationalstructure. The different organizational structure of the organizations are as follows:Tall organizational structure: It is for the large and complex organization which has the tallerhierarchy. The company follows the long chain of command at their workplace forcommunicating any suggestion or grievances. Moreover, there are many ranks in the managersin which each has the small area of control (Lloyd and Mey, 2010). There are more levels ofmanagement as compared to flat structure. There is a narrow span of control which allows closesupervision of employees. Flatorganizational structure: In this, there are fewer level of management in which each levelcontrols the broad area or group. This structure is more emphasised towards empowerment ofemployees instead of sticking to chain of command. These structures are flexible and adapt thechanges more quickly (Alfes and et.al., 2013). Here, the communication takes place fasterwhich helps in making the quicker decisions for the company through narrow control. There are different types organizational structure in which Charles Handy Model and hisaspects will fit better to elaborate the chosen organizational culture. As per the model, the two culturewhich is used by the organisations are as follows:Role Culture: It is the culture which is followed in Enterprise Car Rental which constitutes thetall organizational structure. In this, every employees are allotted the roles and responsibilities3
according the skills and capabilities. In this, staff accept the challenges and tries to fulfil them.This reduces chances of any confusions as all workers know their individual tasks andresponsibilities as well. Person Culture: This culture is followed in City College which has a flat organizationalstructure. In this culture, employees are considered to be more important than the organization.In this culture, individual are more concerned about their own self than the company (Speroffand et.al., 2010). Here, the staff does not work properly and only comes to firm for the sake ofmoney. Edgar Schein ModelThis model explains about the culture which are not made in the single day. This is because ittakes time to formed where employees has to go through various changes, adaption of externalenvironment and solving the issues. There three levels in the organization in which firstly, it is all aboutthe characteristics of the business which has been analysed. For example, City College's employees canwear whatever they feel like whereas, in Enterprise Car Rental, all staff has to dress up casually (Allenand et.al, 2012). Secondly, it is values in which organization culture should be followed properlybecause the attitude and perception of staff can have deep impact on the culture. Last is assumed valueswhich comprise of values of the workforce that can't be measured but can make the difference in thefirms. b) There is an effective relationship between an organizational structure and culture. If there isbetter structure then the culture of that organization will also processed properly. For example,Enterprise Car Rental is practising the role culture which is one of the best culture. This is because theyare delegating the work to the employees according to the educational qualifications, skills andknowledge. Through this, the work will go smoothly without any hindrances. Hence, this has thepositive impact on the organization. The company which has flat organizational structure is able tomake quicker decisions because of their flexibility (Knights and Thanem, 2011). Through this, theemployees can able to make good relations with each other. For instance, City College has this type ofstructure which helps in encouraging the employees to share their ideas and views so that later on, itcan implemented throughout the business. The organizational structure and culture both are theimportant aspect for the companies. In Enterprise Car Rental, culture is playing the vital role inaccomplishing the goals and objectives. On the contrary to this, City College's organization structure ismost effective in achieving the desired results. 4
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