This presentation discusses the importance of communication in health and social care organizations. It explores various communication theories and skills, as well as the problems that can arise in healthcare settings. The presentation also analyzes the use of strategies to support the users of health and social care services.
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COMMUNICATION IN HEALTH AND SOCIAL CARE
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INTRODUCTION Communication is the art of conveying a message to one person to another person. It is the action that has been performed by one person to another person in the form of exchanging of thoughts and messages or information. In this present report communication in health and social care has been discussed.
Communication theories in health and social care organisation Inrespectofhealthandsocialcareorganization,effective communication is must as there are many operations that need to be performed in an effective manner. Communication is a process in which the employees and workers of the organization conveys information and message to each other. It is needed by a social care organization that there should be an effective communication so that patients do not face any issues.
Problems in health care in context of case study Lack of taking emergency call Shortfall of staff Inappropriate doctor behaviour
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Cont. Classical conditioning theory :- Classical conditioning theory is one of the learning theory in whichthereiscreationofassociationamongnaturally existing stimulus and a past neutral stimuli which means this theory shows the reaction of a particular stimuli in response to other thing.According to the this theory in the context of the health care, the employees learn through natural sources and practices.In the context of the theory it has been said that proper treatment should be done of the patients. It can be seen that in an should be treated in the respect of this theory.
Operant conditioning theory:- Operant conditioning theory is another type of learning theory which is somehow similar to classical theory it means that operantconditioningsimplydescribethereactionofa personoranindividualinresponsetoactionofother person.In health organization, the employees are required to apply this theory as they want to analyse the reaction of the patients admitted in their health and social care.
Cont.. Constructivism theory: Accordingtothistheoryitisbasedon observation and scientific study about different peoplebehaviour.Itmeanspeopleconstruct their own behaviour and understanding about the worldthroughwithdifferentexperiencesand reflection.
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Continued.. In the given scenario, a woman of age 35 years , woke up with various internal disorders. No staff came and helped her. When Anna saw a doctor he asked for help but doctor was continuously accusing her for drinking alcohol. Also, Paul , husband of Anna requested the doctor tom check and examine her wife. After being dischargedfromthetreatment,thecouplewenttogeneral practitioner.
Communication skills in a health and social care context. There are many communication skills that are required to be implemented in the context of health and social care organizations. Effective communication skills are used to coordinate with workers so that patients can be served in a best way. There are several ways in which communication can be effected in the health and social care.
Continued.. Verbal communication:It is the best way of communicating with another person. It is done through the usage of words. It can be in the form of oral along with written form. It is the duty of employees that they should use different languages according to the patients. Non verbal communication:This style of communication involves use of gestures, body languageexpressions etc. It means that the care workers and employees should make sure that there should be good expressions and gestures should be adopted while communicating with the patients so that there can not be any issues and conflicts.
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Explain inappropriate Interpersonal communication Interpersonal communication : It is the method in which the people can share ,exchange there feeling and information with the other .It is two way communication between the parties. As seen in the mentioned case study that there is inappropriate communicationbetweenthedoctorandherhusbandMrPaul becauseofthewrongchoiceofsituationofhiswifeand misinterpretation of the body language at that point of time.
Analyse the use of strategies to support the users of health and social care services There should be effective communication to enable the users of health and social care services to understand about what facilities are proposed for them. For making an accurate decision related to the users health there should be proper communication of services to the users. For effective and efficient communication there should be an organised manner and proper source of information that has to be communicated between staff. Every staff of organisation should haveknowledgeaboutverbalandthenon-verbalmeansof communication used in the social healthcare services.
Continued.. There should be proper means of communication for vulnerable people in hospitals like instructions in Braille language, voice recognition etc. In addition to these facilities the patient suffering fromautismisprovidedbyanAidi.e.PictureExchange Communication. Good communication system be implied in the health care sector to meet the need of people effectively and timely. To reduce the communication gap between the service provider and the user it is very much important to learn and to be very much sensitive to the needs of people.
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REFERENCES Moss, B. 2015.Communication skills in health and social care. Sage. Dickinson, H and O'Flynn, J., 2016.Evaluating outcomes in health and social care. Policy Press.Glasby, 2017.Understanding health and social care. Policy Press. Press.Glasby 2017. “Friending” teens: systematic review of social media in adolescent and young adult health care.Journal of medical Internet research.17(1). pp 4. Harvey, L., 2015. Beyond member-checking: A dialogic approach to the research interview.International Journal of Research & Method in Educationb.38(1). pp 23-38.