BSBLDR502 Lead and Manage Effective Workplace Relationships

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BSBLDR502 Lead and manage effective
workplace relationships
LEARNER WORKBOOK
Table of Contents
UNIT CODE – Learner Workbook V1

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Student Instruction Guide....................................................................................3
Mandatory reading chapters from the textbook....................................................6
Learner Details and Declarations..........................................................................7
Student Checklist................................................................................................8
Assessment Record.............................................................................................9
Assessment One - Written Questions....................................................................9
Assessment Two – Case Study............................................................................15
Assessment Three – Practical Assessment...........................................................17
APPENDIX TEMPLATE LIST..................................................................................21
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Student Instruction Guide
Each student must read and adhere to each instruction listed below. If you are unsure of any
of the items listed, contact your trainer, assessor or student services for assistance.
The following assessment instructions must be adhered to;
1. Each student must complete the Learner Declaration in this Learner Workbook. This
section requires each student to acknowledge that the work submitted is their own and
has not been copied. Failure to do so will result in the Learner Workbook being returned
for completion thus delaying the assessment.
2. Make sure you have read the Learner Guide and accessed the required text (hard copy
or via e-text) prior to commencing and completing any of the questions and activities in
this Learner Workbook.
3. If you are unsure of the requirements of a question, activity or project – please contact
your trainer for clarification. Reasonable adjustment options are available however this
must be arranged with the Training Department prior to assessment.
4. You must ensure that you have attempted and completed all assessment tasks; written
questions, case studies, activities and projects in the Learner Workbook prior to
submitting this for marking.
5. Use the Student Checklist to ensure you have completed all relevant sections and
attached the required evidence files.
6. If a Third Party Report is being submitted, you must also submit a certified copy of the
third party’s managementOR business qualification which must be witnessed by a
Justice of the Peace (JP).
7. You must email your completed assessment to the Training Department. Assessment
submissions will only be accepted by upload via the eChoice student portal. Please see
the User Guide – How to submit my assessments online for further instructions.
8. You must follow your study plan which contains important information about your
expected start and completion dates for each unit of competency.
9. All of the above items must be adhered to. Failure to do so will result in your work
being returned to you, delaying the marking of your assessment.
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Student Instruction Guide continued
The following assessment instructions must be adhered to;
10.Written responses
Written questions require in-depth responses and one line answers may not be sufficient to
be deemed satisfactory. There is no specific word count required for any assessment and
the size of the answer boxes in the Learner Workbook are not indicative of the required
length of your answers.
A general rule of thumb is to use as many words as you need in order to demonstrate your
full understanding of the knowledge and/or skill component. This may differ greatly
between candidates in line with varying individual language and literacy skills.
11.When conducting online research
You must always provide the website link/s when sourcing information from online sources
such as academic journals, industry websites and resource centers.
12.Referencing
Ensure your work is referenced to prevent plagiarism. For more information on plagiarism
and referencing, refer to the Student Handbook.
13.File naming protocol
Prior to submission, your Learner Workbook must comply with the file name protocol
below.
 The file name must follow this format: your full name_unitcode_Workbook
Use the ‘save as’ function to save your workbook and replace ‘your full name’ with your
first and last name and the date of submission in the file name.
14.You must not delete or alter any sections or wording in the learner workbook.
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Student Instruction Guide continued
Understanding the assessment grading system
Assessments for qualifications are competency based, which means students are assessed
against the unit of competency (unit) requirements. Assessment results are recorded as
follows:
 Satisfactory (S) result: the student’s submitted work satisfies the learning
requirements and all competency standards for the unit (in accordance with the
National Register www.training.gov.au).
 Not Yet Satisfactory (NYS) result: the student’s submitted work does not
demonstrate their understanding of all competency standards in the unit. If a
student receives a ‘not yet satisfactory’ outcome, he or she will receive written
feedback from a trainer/assessor, clearly outlining where the gaps are. The student
will then be required to rectify these gaps and re-submit their assessment for
marking.
Once a student receives a satisfactory result for all required assessment tasks a competent
(C) outcome will be awarded for the entire unit. The student must demonstrate their
understanding of all competency standards in each unit before receiving a competent
outcome.
Important note: Each student has three (3) attempts to achieve a competent outcome. If the
student is deemed Not Yet Competent (NYC) on the third attempt, the student may need to
re-enrol into the unit as per First Choice Training’s Assessment Policy.
In keeping with a paperless system, the Learner Workbook is assessed with comments and
this document will be returned to you as a PDF document. For each re-submission, you will
need to update your existing Learner Workbook by deleting the incorrect answers and
replacing them with your new responses. Remember to update theLearner Details and
Declarations section with the new submission date each time.
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Mandatory reading chapters from the textbook
Management Strategies and Skills 2nd Edition by Judith Dwyer and Nicole Hopwood, McGraw
Hill Education 2013
Chapter 2 – Managerial Communication: Section 2.1 – Interpersonal communication
Chapter 2 – Managerial Communication: Section2.5 – Workplace documents
Chapter 5 – Managing Effective Workplace Relationships
Chapter 6 – Ensure Team Effectiveness: Section 6.5 – Enhance the organisation’s
image
Chapter 10 – Staff Recruitment, Selection, Induction and Termination: Section 10.1
– Tools for recruitment and selection
Chapter 11 – Assign Duties and Appraise Performance: Section 11.6 – Value of
individual performance plans
Chapter 15 – Problem Solving and Decision Making: Section 15.3 – Problem-solving
process
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Learner Details and Declarations
Learner Details
Full name:
Address:
Email:
Important information
Please complete the following assessment activities and submit to your trainer and assessor
for marking.
No submitted work will be assessed unless the appropriate declaration has been signed
(below) and submitted.
Learner Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have referenced external sources. I declare that no part of this
assessment has been written for me by another person.I understand that by typing my full
name in the student signature field this is equivalent to a hand-written signature.
Student full
name:
Student
signature:
Date submitted:
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Student Checklist
Prior to submitting your Learner Workbook, you must use the learner checklist to ensure all
sections and evidence files have been completed in this Learner Workbook.
Learner Workbook
Document item Have you completed this
item? (insert a cross
against each item)
Yes No
Learner Details and Declaration has been signed
All assessment tasks have been completed in full
Separate documents are named according to the file
naming protocol
Case Scenario 1
Document item
Have you completed this
item? (insert a cross
against each item)
Yes No
1 x Position description
1 x Consultation policy
Case Scenario 2
Document item
Have you completed this
item? (insert a cross
against each item)
Yes No
1 x Cultural diversity and ethics policy
Project 1
Document item
Have you completed this
item? (insert a cross
against each item)
Yes No
30 minute video recording of the presentation (OPTION A)
1 x Third Party Report (OPTION B)
1 x Third Party Declaration
1 x Witness Declaration
Copy of the observer’s management OR business
qualification at a Diploma level or higher signed by a Justice
of the Peace (JP)
Any additional learning resources that used throughout the
presentation
1 x Internal and external workplace relationships plan
UNIT CODE – Learner Workbook V1