The Impact of Performance Appraisal on Staff Productivity - Desklib

This research aims to identify the impact of performance appraisal in improving staff productivity within a workplace. It includes literature review, research methodology, data analysis, and findings. The study focuses on Jurys Inn and its performance appraisal strategies.

THE IMPACT OF PERFORMANCE APPRAISAL
ON STAFF PRODUCTIVITY
1

Contents
CHAPTER 1: INTRODUCTION....................................................................................................4
1.1 Overview of the topic............................................................................................................4
1.2 Research questions.................................................................................................................4
1.3 Research aim and objectives..................................................................................................4
1.4 Rationale and scope of the research.......................................................................................4
1.5 Chapter’s overview................................................................................................................5
CHAPTER 2: LITERATURE REVIEW.........................................................................................6
2.1 Introduction to the literature review......................................................................................6
What type of performance appraisal strategies used by Jurys Inn in improving productivity of
their employees?..........................................................................................................................6
What is the impact of performance appraisal in improving staff productivity within a
workplace?...................................................................................................................................7
What are the advantages of improved staff productivity for Jurys Inn?......................................8
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
3.1 Overview of the chapter.........................................................................................................9
3.2 Research philosophy..............................................................................................................9
3.3 Research approach.................................................................................................................9
3.4 Research strategy...................................................................................................................9
3.5 Time horizon........................................................................................................................10
3.6 Research choice...................................................................................................................10
3.7 Data collection.....................................................................................................................10
3.8 Sampling..............................................................................................................................10
3.9 Research ethics....................................................................................................................10
CHAPTER 4: DATA ANALYSIS AND FINDINGS...................................................................11
Frequency distribution table......................................................................................................11
Data interpretation.....................................................................................................................12
CHAPTER 5: DISCUSSION........................................................................................................16
CHAPTER 6: CONCLUSION AND RECOMMENDATIONS...................................................18
2

Conclusion.................................................................................................................................18
Recommendation.......................................................................................................................18
REFLECTION...............................................................................................................................19
REFERENCES..............................................................................................................................20
APPENDIX....................................................................................................................................21
Questionnaire.............................................................................................................................21
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CHAPTER 1: INTRODUCTION
1.1 Overview of the topic
Performance appraisal is the process of identifying, analysing and developing the work
performance of workers to work towards achievement of organisational goals and objectives. It
generally helps in defining the strength of staff while doing his job. Through conducting
performance appraisal of employee, company can improve its productivity and growth (Bayo-
Moriones, Galdon-Sanchez and Martinez-de-Morentin, 2020). Performance appraisal is a tool
which helps in assessing the performance of staff within workplace. It also helps in increasing
the morale and motivation level of employees due to which they can give productive outcome in
achieving the goals and objective of business.
1.2 Research questions
 What type of performance appraisal strategies used by Jurys Inn in improving
productivity of their employees?
 What is the impact of performance appraisal in improving staff productivity within a
workplace?
 What are the advantages of improved staff productivity for Jurys Inn?
1.3 Research aim and objectives
Research aim
Main aim of current research is “To identify the impact of performance appraisal in
improving staff productivity within a workplace”: A study on Jurys Inn
Research objectives
 To increase basic understanding about the performance appraisal strategies used by
Jurys Inn
 To identify the impact of performance appraisal in improving staff productivity
within a workplace
 To evaluate the benefits of improved staff productivity for Jurys Inn
1.4 Rationale and scope of the research
Main rationale of this research is to identify the impact of performance appraisal in
improving staff productivity within a workplace. This is a main reason regarding doing this
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research. Current research has wide scope as it includes quantitative research that helps in
collecting numerical information within less time period (Mulvaney, 2019).
1.5 Chapter’s overview
There are various chapters that are useful in completing full research effectively and
systematically. These chapters are introduction, literature review, research methodology, data
analyses and interpretation, conclusion and recommendations. All these are effective chapters
that includes accurate information regarding the topics.
5

CHAPTER 2: LITERATURE REVIEW
2.1 Introduction to the literature review
Literature review is the process of gathering secondary information from available sources
that are peer-reviewed articles, books, magazines, publication research and many others. All
these are main and useful sources and helps investigator in collecting secondary information
regarding the impact of performance appraisal in improving staff productivity within a
workplace.
What type of performance appraisal strategies used by Jurys Inn in improving productivity of
their employees?
According to Bayo-Moriones, Galdon-Sanchez and Martinez-de-Morentin (2020),
Performance appraisal is an activity of reviewing employee's performance and their contribution
level in organisation. It helps Jurys Inn to identify whether their staff is giving productive
outcome or not. Performance appraisal helps in creating career growth and also increase the
engagement level of employees within workplace. There is various type of performance
appraisal strategies which can be used by Jury's Inn in enhancing the productivity of their
employees such as management by objective, 360-degree feedback and grading method.
Management by Objective:
It is one of the performance appraisal method which can be used by Jurys Inn in order to
improve productivity of their employees. This strategy engages manager and employees together
so that they can plan, organize and communicate their goals during specific appraisal period. It
also helps in monitoring and evaluating the performance and progress of each staff against the
set objectives. Management by Objective also focuses on appreciating employees so that they
can give productive output.
360 Degree Feedback:
360 Degree Feedback is also a strategy of performance appraisal through which Jury's
Inn can improve the productivity of their staff. It also helps in evaluating the performance of
employees by collective feedback from colleagues, seniors, customers and peers. This method
focuses on eliminating the biased decision in performance reviews and also deliver clear
understanding of individual's competence (Uli, 2018). 360 Degree Feedback helps in
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encouraging staff to invest in self-development and also focuses on change management. It also
helps in integrating performance feedback with employee engagement and work culture.
Grading:
Grading is another performance appraisal strategy which must be implemented by Jurys
Inn in order to enhance the productivity of employees. It is a systematic method which helps
company to review the skills and knowledge of employees and provide a score for assessing their
strength and determining compensation.
What is the impact of performance appraisal in improving staff productivity within a workplace?
As per the viewpoint of Oddou and Mendenhall (2016), performance appraisal helps in
improving the staff productivity within workplace by creating evaluation system and using it on
continue basis. In order to improve employee's productivity, Jurys Inn must focus on using
performance appraisal strategy so that they can review employee's job performance and also
determine their contribution level in Hotel. One of the main issue for hotel industry is to
maximize the performance and gain competitive advantage in market. Jurys Inn can increase
their performance by focusing on improving staff productivity so that they can give their
valuable output in accomplishing the goals and objective of hotel. Performance appraisal helps in
increasing the accountability of an employee by reviewing their performance and determining
the areas of strength and improvement so that organization can focus on developing employees.
Through this process employee make more personal commitment to accept the challenges and
focuses on improving their performance issues.
As per the opinion of Onal and Kumkale (2021), performance appraisal also helps in
increasing the motivation level of employees by appreciating their contribution and recognizing
them for their work. The great motivators which plays an important role during appraisal process
are salary hike, rewards, promotion, employee development program and bonus. It also helps in
increasing employee productivity by analysing key areas of employee performance. The review
of performance helps in understanding the roles and responsibility of staff and also align with
company objective. Through performance appraisal, company can identify the areas of training
and development by analysing the strength and weakness of employees within workplace
(Campion, Campion and Campion, 2019). During the appraisal process, staff can become more
aware of performance and contribution level within organization. The manager of Jurys Inn can
7

identify the discrepancies in current and desired level of employee performance. It helps in
providing the clarity on goals to achieve by motivating staff to perform their best.
What are the advantages of improved staff productivity for Jurys Inn?
As per the viewpoint of Bayo-Moriones, Galdon-Sanchez and Martinez-de-Morentin
(2020), there are various advantages which are gained by Jurys Inn while improving the staff
productivity.
Better customer service is one of the advantage which can be gained by Jurys Inn while
improving staff productivity. When staff give their productive outcomes it generally leads to
better customer service through interaction and public facing communication. If employees work
well they focus on obtaining right activities and offer better experience to customers. The main
motive of staff is to satisfy the need and wants of customer so that they become loyal towards the
hotel. Thus, it is important for Jurys Inn to increase the productivity of employees so that they
can contribute their best efforts in making customer satisfied.
Revenue generation is also an advantage of improving employee productivity.
Organisation generally invest in employees due to which they are treated as asset of hotel.
Investing in staff generally leads to greater return as they give their productive outcome in
attaining the business goals (Mulvaney, 2019). If employees of Jurys Inn are productive they
give strong return on investment due to which hotel become more successful in market.
Enhance employee engagement level is another advantage which can be gained by
Jurys Inn while enhancing the productivity of employees. When staff are productive, they
willingly participate in business activities and give positive results. It is important to engage the
employees so that they can improve customer relationship and increase the profitability of Hotel.
If staff are not productive, they are unmotivated and disengaged while working which leads to
undesirable impact on working environment and culture of Jurys Inn. It is the responsibility of
manager to engage their staff in business activities so that they can share their valuable feedback
and viewpoints in improving the performance of business.
8

CHAPTER 3: RESEARCH METHODOLOGY
3.1 Overview of the chapter
Research methodology is the process of collecting information from effective type of
research method. This is a procedure and technique of collecting and evaluating information
regarding research topic (Pandey and Pandey, 2021). Main purpose of methodology within a
research is to facilitate investigator in data collection and evaluation.
3.2 Research philosophy
There are two types of research philosophies that are positivism and interpretivisim. Both
types of research philosophies are effective but within this research positivism is a chosen
philosophy. There are various advantages of selecting positivism philosophy such as it helps in
collecting and evaluating quantitative data, not require maximum time, helps in attainment if
valid outcomes and many others. Therefore, as compared to interpretivisim philosophy,
positivism is time and cost effective.
3.3 Research approach
There are two main types of research approaches that are inductive and deductive. Both
approaches of the research are essential but for evaluating quantitative data about the impact of
performance appraisal in improving staff productivity within a workplace, deductive approach is
used by investigator (Turnbull, Chugh and Luck, 2021). There are certain advantages behind the
selection of deductive approach such as helps in evaluating data in numbers, not needed
maximum time, assist in getting valid outcomes and many others. Thus, as compare to the
inductive approach, deductive is more valuable and useful in present investigation.
3.4 Research strategy
There are various types of research strategies such as focus group, observation, survey etc.
All these are main strategies but within this research survey is a chosen strategy as it helps in
gathering numerical information from larger number of samples and in minimum time period.
There are different advantages of survey such as it provides numerical information, not require
maximum time, cost effective and many others.
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3.5 Time horizon
There are two approaches of the time horizon such as cross-sectional and longitudinal.
Both approaches of the time horizon are effective but within this research cross-sectional is a
chosen approach. Main reason behind the selection of this approach is it facilitate in completing
full research within given time period (Tanwir, Moideen and Habib, 2021). Therefore, as
compare to longitudinal approach, cross-sectional is useful and valuable for the research.
3.6 Research choice
There are two method of the research that are qualitative and quantitative. Both methods of
the research are essential but quantitative is a selected method within a current research. There
are certain benefits regarding the selection of quantitative method such as provides numerical
information, not require maximum amount of capital and many others.
3.7 Data collection
There are two methods of data collection that are primary and secondary. Both methods of
data collection are essential within a research. In order to gather primary data, questionnaire is
used by researcher. For collecting secondary information, there are various sources such as
books, articles, publication research and many others (Motjolopane, 2021). Therefore, within this
research primary and secondary both are useful methods for the researcher.
3.8 Sampling
There are two techniques of sampling that are probability and non-probability. In this
research, probability is a chosen technique as it helps in selection of larger samples within less
time period. By using probability sampling, 30 employees of Jurys Inn are selected randomly.
There are various advantages of selecting probability sampling such as helps in selecting larger
samples, not require maximum time etc.
3.9 Research ethics
There are various principles of research ethics that are essential within current research for
completing each activity of the research in ethical manner (VASUKI, 2021). These principles are
informed consent, providing right to withdraw, minimising the risk of harm etc.
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CHAPTER 4: DATA ANALYSIS AND FINDINGS
Frequency distribution table
Q.1. According to your analysis, does Jurys Inn implement practices of
performance appraisal in their organisation?
Frequency
a) Yes 20
b) No 5
c) Can't say 5
Q.2. As per your opinion what is the impact of performance appraisals in
their business performance?
Frequency
a) Increased staff productivity 6
b) Developing employee moral 8
c) Minimising of employee turnover 9
d) Increased awareness regarding self-evaluation 7
Q.3. What are the major types of performance appraisals used by Jurys Inn
for encouraging their employees?
Frequency
a) Grading 9
b) 360 Degree Feedback 8
c) Management by Objective 6
d) Project evaluation review 7
Q.4. What is the impact of performance appraisal on staff productivity
within workplace?
Frequency
a) Positive impact 25
b) Negative impact 5
c) Can't say 0
Q.5. What is the advantage attained by Jurys Inn by developing staff Frequency
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productivity?
a) Increased employee retention 5
b) Increased organisational productivity 6
c) Improved customer service 7
d) Lowered operational costs 6
e) Enhanced organisational growth opportunities 6
Q.6. What are the challenges faced by Jurys Inn during implementing
performance appraisal practices?
Frequency
a) Clashing of personal and professional goals 8
b) Time management 7
c) Absence of integration 9
d) Ignoring change management 6
Q.7. What are the practices that can be used by Jurys Inn to mitigate
challenges related with performance appraisals?
Frequency
a) Linking appraisals with job position 9
b) Effective communication strategy 8
c) Using of peer review 6
d) Pre-emptive management 7
Data interpretation
Q.1. According to your analysis, does Jurys Inn implement practices of
performance appraisal in their organisation?
Frequency
a) Yes 20
b) No 5
c) Can't say 5
12

Interpretation: From the above graph this can be summarised that out of 30 respondents 20
have said that Jurys Inn implements practices related with performance appraisals in their
organisation. Besides this 5 have said that according to them the company do not use such
measures.
Q.2. As per your opinion what is the impact of performance appraisals in
their business performance?
Frequency
a) Increased staff productivity 6
b) Developing employee moral 8
c) Minimising of employee turnover 9
d) Increased awareness regarding self-evaluation 7
Interpretation: From the above graph this can be summarised that out of 30 respondents, 6 have
said that with the help of performance appraisal staff productivity can be increased. Whereas 8
have said that these practices help in developing employee morale. On the other hand, 9 have
said that this leads into minimising employee morale. At last 7 have said that with the help of
performance appraisals employee may get to know about their self-evaluation.
Q.3. What are the major types of performance appraisals used by Jurys Inn
for encouraging their employees?
Frequency
a) Grading 9
b) 360 Degree Feedback 8
c) Management by Objective 6
d) Project evaluation review 7
Interpretation: From the above graph this can be summarised that out of 30 respondents, 9 have
said that grading is performance appraisal tool used by Jurry's Inn. Whereas 7 have said that
project evaluation review is the tool of performance appraisal used within the organisation.
Q.4. What is the impact of performance appraisal on staff productivity
within workplace?
Frequency
a) Positive impact 25
b) Negative impact 5
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c) Can't say 0
Interpretation: From the above graph this can be concluded that out of 30 respondents, 25 have
said that performance appraisals is having positive impact over staff productivity. Whereas 5
have said that this is having negative impact.
Q.5. What is the advantage attained by Jurys Inn by developing staff
productivity?
Frequency
a) Increased employee retention 5
b) Increased organisational productivity 6
c) Improved customer service 7
d) Lowered operational costs 6
e) Enhanced organisational growth opportunities 6
Interpretation: From the above graphical demonstration this can be concluded that out of 30
respondents, 7 have said that the major advantage of performance appraisal is related with
improved customer service whereas 6 have said that increased organisational productivity is the
major advantage of performance appraisal.
Q.6. What are the challenges faced by Jurys Inn during implementing
performance appraisal practices?
Frequency
a) Clashing of personal and professional goals 8
b) Time management 7
c) Absence of integration 9
d) Ignoring change management 6
Interpretation: From the mentioned graph this can be concluded that out of 30 respondents, 9
have said that absence of integration is the major issue faced by Jurry's Inn during implementing
performance appraisal.
Q.7. What are the practices that can be used by Jurys Inn to mitigate
challenges related with performance appraisals?
Frequency
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a) Linking appraisals with job position 9
b) Effective communication strategy 8
c) Using of peer review 6
d) Pre-emptive management 7
Interpretation: From the graph this can be said that out of 30 respondents, 9 have said that
linking appraisal is the major way in which issues related with performance appraisals can be
mitigated.
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CHAPTER 5: DISCUSSION
Theme 1: Type of performance appraisal strategies used by Jurys Inn in improving
productivity of their employees
As per the above information it is being determined that performance appraisal plays an
important role in improving the productivity of employees within workplace. There are several
performance appraisal strategies which can be used by hotel in order to enhance the productivity
of staff such as management by objective, grading and 360-degree feedback. Through these
strategy, company can increase the performance of staff and improve their efficiency while
working. Management by objective sets strong criteria for employee evaluation and improve the
performance of company. 360-degree feedback helps in increasing self-awareness and reduces
employee and leader turnover (Gui, 2020). The grading system also helps in analysing the
performance of employees and give grades according to their contribution in workplace.
Theme 2: Impact of performance appraisal in improving staff productivity within a workplace
According to the above discussion it is being identified that performance appraisal creates a
great impact in improving the staff productivity within workplace. Performance appraisal activity
leads to greater fulfilment as if employee gives their productive result it helps in increasing the
overall performance of organisation. It also helps in providing clarity on goals to achieve so that
employees can achieve it in effective and efficient manner (Levy and et. al., 2015). Performance
appraisal provide opportunity for employees and managers to identify and review the job
description and expected performance outcomes of employees which are aligned well with
organisational objective. It also helps in increasing the accountability of employee by providing
insights of their strength and improvement required. Performance appraisal increases the
motivation and morale level of employees so that they can contribute to their best ability and
performance.
Theme 3: Advantages of improved staff productivity for Jurys Inn
As per the above discussion it is being analysed that there is various advantage which can be
gained by Jurys Inn through improving the staff productivity. When employees give their
productive output it helps in increasing the productivity and performance of business (Kim, Oh
and Park, 2018). The improves staff productivity also helps in enhancing the profitability and
growth of business due to which hotel can gain competitive advantage and sustain in market for
long run. Through increasing the productivity of staff, Jurys Inn can also provide better services
16

and experiences to customers due to which they become loyal and helps in increasing the
profitability of hotel. The high level of productivity leads to better customer service and also
enhance the image of brand. It also helps in improving the engagement level of employees due to
which they feel involved and valuable while working in hotel. Organisation is responsible to
increase the productivity of business as if employees feel disengaged and unmotivated they
cannot give their productive performance which influence the profitability and growth of
business (Lopes and et. al., 2015). The revenue of hotel also increases while improving the
productivity of employees as they contribute better results due to which hotel can gain success in
market.
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CHAPTER 6: CONCLUSION AND RECOMMENDATIONS
Conclusion
It is being concluded from the above information that performance appraisal plays a
significant role in improving the productivity of employees so that they can work with dedication
and accomplish their work in effective and efficient manner. Through performance appraisal,
hotel can evaluate how well their employees are performing their duties and how staff can
improve their performance in order to align with overall mission of organisation. Performance
appraisal helps in evaluating the achievements and contribution of employees within company. It
helps hotel to document the performance of staff so that they can determine the bonus or
termination. Hotel conducts performance appraisal annually, quarterly and semi-annually which
depends on the organisation. There are different types of performance appraisals strategy such as
360-degree feedback, grading and management by objective. Through these strategy, hotel can
boost the morale and motivation level of employees and also enhances the productivity of
employees. Performance appraisal also creates a huge impact on increasing the productivity of
staff as they focus on providing training and development opportunity in order to enhance the
productivity and performance of employees. Training and development program helps in
improving the efficiency, skills and knowledge of staff due to which they can give productive
outcome in achieving the business goals and objective. Performance appraisal helps in creating
career growth and increasing the employee engagement. It is important for organisation to focus
on involve their staff in performance review process so that they feel more engaged and stay with
hotel for long term. Performance appraisal also clarifies the expectation and allows employees
for conversation. During performance appraisal, the manager of hotel can clarify the expectation
of staff and understand what their job responsibilities are and the wants of managers from
employee. It helps in addressing the areas for improvement so that they can provide training
benefit and improve the performance of workers within business.
Recommendation
 From the above information it is being recommended that in order to maximize the
productivity of employees, it is important to focus on improving workplace conditions so
that employee can work with dedication and improves their productivity while working.
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 In order to increase the employee productivity, Jurys Inn must organise meeting so that
they can discuss the issues and problems which is faced by employees while working on
hotel. It is the responsibility of manager to solve the issues so that they can give
productive outcome in achieving the goals and objective of business.
 Organisation must focus on providing better employee training in order to enhance the
skills and knowledge of staff. It is important for hotel to focus on improving the
productivity and performance of employees by providing better employee training.
Through training and development, hotel can help in improving employee knowledge and
also their work performance can be achieved in effective manner.
 Hotel must focus on providing employees with technology so that they can be aware of
latest technology and perform their role effectively. It is the responsibility of manager to
provide employees with tools they required so that they can succeed and enhance their
productivity.
REFLECTION
I am happy for getting a chance to conduct research on effective topic i.e. “To identify
the impact of performance appraisal in improving staff productivity within a workplace”: A
study on Jurys Inn. For achieving this aim, I used different types of research methods that are
quantitative research, deductive approach, positivism philosophy, questionnaire and many
others (Czechowicz and Buczkowska-Murawska, 2021). All these are useful in meeting the
research aim and objectives in successful manner.
19

REFERENCES
Books and Journals
Bayo-Moriones, A., Galdon-Sanchez, J. E. and Martinez-de-Morentin, S., 2020. Business
strategy, performance appraisal and organizational results. Personnel Review.
Oddou, G. R. and Mendenhall, M. E., 2016. Expatriate performance appraisal: Problems and
solutions. In Readings and cases in international human resource management (pp.
208-217). Routledge.
Bayo-Moriones, A., Galdon-Sanchez, J. E. and Martinez-de-Morentin, S., 2020. Performance
appraisal: dimensions and determinants. The International Journal of Human Resource
Management, 31(15), pp.1984-2015.
Mulvaney, M. A., 2019. An Examination of Training Design Strategies in a Pay-For-
Performance Appraisal System Online Workshop. International Journal of Public
Administration, 42(1), pp.1-13.
Gui, X., 2020. Performance appraisal of business administration based on artificial intelligence
and convolutional neural network. Journal of Intelligent & Fuzzy Systems, (Preprint),
pp.1-13.
Levy, P. E and et. al., 2015. The role of due process in performance appraisal: A 20-year
retrospective.
Lopes, S. A and et. al., 2015. A new approach to talent management in law firms: Integrating
performance appraisal and assessment center data. International Journal of Productivity
and Performance Management.
Kim, M. Y., Oh, H. G. and Park, S .M., 2018. How to encourage employees’ acceptance of
performance appraisal systems in Korean nonprofit organizations? An empirical
exploration of the influence of performance monitoring systems and organizational
culture. Nonprofit and Voluntary Sector Quarterly, 47(5), pp.1007-1030.
Campion, E. D., Campion, M. C. and Campion, M. A., 2019. Best practices when using 360
feedback for performance appraisal.
Onal, I. G. and Kumkale, G. T., 2021. Effectiveness of source‐monitoring training in reducing
halo error and negativity bias in a performance appraisal setting. Applied Psychology.
Uli, V., 2018. A co-evolutionary perspective on business processes: Evidence from the
performance appraisal of a service firm. Business Process Management Journal.
Pandey, P. and Pandey, M.M., 2021. Research Methodology Tools and Techniques.
Turnbull, D., Chugh, R. and Luck, J., 2021. Learning management systems: a review of the
research methodology literature in Australia and China. International Journal of
Research & Method in Education, 44(2), pp.164-178.
Tanwir, F., Moideen, S. and Habib, R., 2021. Interviews in Healthcare: A Phenomenological
Approach A Qualitative Research Methodology. Journal of Public Health
International, 4(2), pp.10-15.
Motjolopane, I., 2021. Teaching Research Methodology: Student-centered Approach Computing
Education Undergraduate Course. Emerging Science Journal, 5(1), pp.34-43.
VASUKI, A., 2021. RESEARCH METHODOLOGY FOR BEGINNERS. Lulu Publication.
Czechowicz, B. and Buczkowska-Murawska, T., 2021. Research Methodology of the Sleeve-
Target System with Miss Distance Indicator of the Unmanned Aerial Target
Imitator. Journal of KONBiN, 51(1), pp.125-147.
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APPENDIX
Questionnaire
21

Q.1. According to your analysis, does Jurys Inn implement practices of performance appraisal
in their organisation?
a) Yes
b) No
c) Can't say
Q.2. As per your opinion what is the impact of performance appraisals in their business
performance?
a) Increased staff productivity
b) Developing employee moral
c) Minimising of employee turnover
d) Increased awareness regarding self-evaluation
Q.3. What are the major types of performance appraisals used by Jurys Inn for encouraging
their employees?
a) Grading
b) 360 Degree Feedback
c) Management by Objective
d) Project evaluation review
Q.4. What is the impact of performance appraisal on staff productivity within workplace?
a) Positive impact
b) Negative impact
c) Can't say
Q.5. What is the advantage attained by Jurys Inn by developing staff productivity?
a) Increased employee retention
b) Increased organisational productivity
c) Improved customer service
d) Lowered operational costs
e) Enhanced organisational growth opportunities
Q.6. What are the challenges faced by Jurys Inn during implementing performance appraisal
practices?
a) Clashing of personal and professional goals
b) Time management
22

c) Absence of integration
d) Ignoring change management
Q.7. What are the practices that can be used by Jurys Inn to mitigate challenges related with
performance appraisals?
a) Linking appraisals with job position
b) Effective communication strategy
c) Using of peer review
d) Pre-emptive management
23