Performance Plan for the Team in Diploma of Leadership and Management

1
Diploma of Leadership and Management

2
Table of Contents
Part B...............................................................................................................................................3
Performance Plan for the Team...................................................................................................3
Performance Plan.....................................................................................................................3
Use of plan for fulfilment of Team Objectives........................................................................4
Support provided to the team for fulfilment of objectives......................................................5
Issues concerning Team Performance.........................................................................................6
Overview of the team...............................................................................................................6
Factors contributing to poor team performance.......................................................................6
Recommendations for improving performance.......................................................................7
Identification of a Leader.............................................................................................................8
Characteristics of the Leader...................................................................................................8
Improvement of personal performance....................................................................................9
Evaluation of Conflict Resolution Style....................................................................................10
Conflict Resolution Style of the Leader................................................................................10
Advantages and Disadvantages of the Style..........................................................................10
References......................................................................................................................................11

3
Part B
Performance Plan for the Team
Performance Plan
In terms of serving the role as a Department Manager in a retail format I focused on designing an
effective performance plan outlined as follows.
Parameters Objectives
Purpose Statement To work in a collaborative fashion for enhancing customer
satisfaction and departmental growth.
Key Performance Indicators (KPIs) -Increase in departmental revenue
-Increase of customer satisfaction
-Growth of repeat customers and traffic flow
-Increase in customer conversions and basket size.
-Team harmony
-Transparency regards to information sharing
-Increase in Team Responsiveness and Accountability
Actionable Goals -To enhance departmental revenues by around 12 percent
-To enhance the level of customer satisfaction by 10 percent.
-Growth in repeat customers by around 11 percent.
-Growth in customer conversions and basket size by 13 percent.
Goals for improving team competency -To carry out weekly meetings for reviewing team performance
-Rotation of team leaders
-Encouraging high performers to share experiences and
guide/train co-workers and new incumbents