Skills for Success: Personal Development and Employability
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AI Summary
The provided assignment is focused on skills for success, specifically personal development and employability. It includes a list of recommended resources such as books, online articles, and websites that provide information on professional and personal development. The resources cover topics like teaching medical professionalism, reconstructing teacher education, bridging the gap in personal and professional development, internet environments for science education, school psychology, continuing professional development, reflective and experiential learning, short courses and workshops, and language teacher education. The assignment also includes online references that provide information on time management skills, listening skills, employee development, and job descriptions.
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Personal and
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Professional
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1-Evaluation about the approaches to self-managed learning............................................3
1.2-Different ways in which lifelong learning in personal and professional contexts could be
encouraged..............................................................................................................................4
1.3- Evaluation about the benefits of self-managed learning to the individual and organisation
................................................................................................................................................5
TASK 2............................................................................................................................................6
2.1Evaluation about own current skills and competencies against professional standards and
organisational objectives........................................................................................................6
2.2- Identification about own development needs and the activities required to meet them10
2.3- Identification about development opportunities to meet current and future defined need
..............................................................................................................................................13
2.4- Personal and professional development plan based on identified needs.......................14
TASK 3..........................................................................................................................................16
3.1- Discussion about the processes and activities required to implement the development plan
..............................................................................................................................................16
3.2- Undertake and document development activities as planned.......................................18
3.3-Reflection on own learning against original aims and objectives set in the development
plan.......................................................................................................................................20
3.4- Development plan based on feedback and evaluation..................................................21
TASK 4..........................................................................................................................................23
4.1 & 4.2 COVERED IN POSTER......................................................................................23
4.3 Various time management strategies.............................................................................24
CONCLUSION..............................................................................................................................25
REFERENCES..............................................................................................................................27
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1-Evaluation about the approaches to self-managed learning............................................3
1.2-Different ways in which lifelong learning in personal and professional contexts could be
encouraged..............................................................................................................................4
1.3- Evaluation about the benefits of self-managed learning to the individual and organisation
................................................................................................................................................5
TASK 2............................................................................................................................................6
2.1Evaluation about own current skills and competencies against professional standards and
organisational objectives........................................................................................................6
2.2- Identification about own development needs and the activities required to meet them10
2.3- Identification about development opportunities to meet current and future defined need
..............................................................................................................................................13
2.4- Personal and professional development plan based on identified needs.......................14
TASK 3..........................................................................................................................................16
3.1- Discussion about the processes and activities required to implement the development plan
..............................................................................................................................................16
3.2- Undertake and document development activities as planned.......................................18
3.3-Reflection on own learning against original aims and objectives set in the development
plan.......................................................................................................................................20
3.4- Development plan based on feedback and evaluation..................................................21
TASK 4..........................................................................................................................................23
4.1 & 4.2 COVERED IN POSTER......................................................................................23
4.3 Various time management strategies.............................................................................24
CONCLUSION..............................................................................................................................25
REFERENCES..............................................................................................................................27
INTRODUCTION
Personal and professional development is the means by which an individual sets out
goals, strategies and outcomes. It is crucial that an individual continue learns and create their
skills and knowledge and assure that they continue to work effectively. It is all about gaining
experiences and skills. Organisation undertaken in this report is Travelodge which is a hospitality
industry founded in 1985 in UK and provides accommodation services to the customers in their
hotel. This report explains the importance of self managed learning and how it enhances the life
long learning. This also defines the potential of individual to take responsibilities in personal and
professional development. It further depicts the ability to continually review and implement the
personal and professional development plan. Later part of the report explains the skills needed to
manage the work based problems and strategies are explained for managing time.
TASK 1
1.1-Evaluation about the approaches to self-managed learning
Self managed learning is a specific, problem solving and practically verified approach to
learning that delivers important benefits over conventional methods. It is a process by which
individual takes the initiative with or without the help of others in identifying their learning
needs, developing learning goals, identifying human and material resources, selecting and
implementing suitable learning plan of action and monitoring learning results. There are various
approaches which can be used for self managed learning and they are discussed
below(Blandford, 2012):-
ï‚· Seminars and conferences :- It is a speech or presentation delivered to a people on a
specific subject or set of subjects that are instructive and informative in nature. Seminars
are often held at hotel meeting area or within an office conference room. Conferences are
help for numerous reasons like decision making, advertising ideas, products or services,
etc.
ï‚· Internet :- Individual can learn through internet such as various articles written by
different authors concerning management studies, research, etc. There are various
Personal and professional development is the means by which an individual sets out
goals, strategies and outcomes. It is crucial that an individual continue learns and create their
skills and knowledge and assure that they continue to work effectively. It is all about gaining
experiences and skills. Organisation undertaken in this report is Travelodge which is a hospitality
industry founded in 1985 in UK and provides accommodation services to the customers in their
hotel. This report explains the importance of self managed learning and how it enhances the life
long learning. This also defines the potential of individual to take responsibilities in personal and
professional development. It further depicts the ability to continually review and implement the
personal and professional development plan. Later part of the report explains the skills needed to
manage the work based problems and strategies are explained for managing time.
TASK 1
1.1-Evaluation about the approaches to self-managed learning
Self managed learning is a specific, problem solving and practically verified approach to
learning that delivers important benefits over conventional methods. It is a process by which
individual takes the initiative with or without the help of others in identifying their learning
needs, developing learning goals, identifying human and material resources, selecting and
implementing suitable learning plan of action and monitoring learning results. There are various
approaches which can be used for self managed learning and they are discussed
below(Blandford, 2012):-
ï‚· Seminars and conferences :- It is a speech or presentation delivered to a people on a
specific subject or set of subjects that are instructive and informative in nature. Seminars
are often held at hotel meeting area or within an office conference room. Conferences are
help for numerous reasons like decision making, advertising ideas, products or services,
etc.
ï‚· Internet :- Individual can learn through internet such as various articles written by
different authors concerning management studies, research, etc. There are various
websites that could be searched on the internet that helps people learning things as those
sites have different informations and services.
ï‚· News groups :- It is a internet based discussion about an individual, entity or
organisation. It helps people in learning as it enables remotely connected users to share,
discuss and learn about their topic of interest by exchanging text messages, images,
videos, etc.
ï‚· Social networks :- It is the activity of spread out the business or social contacts by
making connections through individuals via social networking sites like twitter,
Facebook, etc.
Approaches Pros Cons
Seminars Its a great way of learning for
those who don't like to read or
skip classes, this will improve
their knowledge about specific
subject.
Time is always a concern when
an individual attends such
seminars and it is expensive as
well.
Internet This has unlimited and infinite
access to information,
individual can gain knowledge
at any topic through internet.
It makes private individuals
targets for hacking their
personal profiles and get
information about the user
from internet such as stealing
bank information, etc.
As Travelodge is the hotel chain industry, the best approach which can be used by the
organisation can be Internet. Technology and internet is one of the most important element
theses days for businesses as people could gain knowledge about the hotel while surfing the
official website on internet. By placing images and reviews of customers, helps individual to
learn about the hotel and facilities offered by them.
sites have different informations and services.
ï‚· News groups :- It is a internet based discussion about an individual, entity or
organisation. It helps people in learning as it enables remotely connected users to share,
discuss and learn about their topic of interest by exchanging text messages, images,
videos, etc.
ï‚· Social networks :- It is the activity of spread out the business or social contacts by
making connections through individuals via social networking sites like twitter,
Facebook, etc.
Approaches Pros Cons
Seminars Its a great way of learning for
those who don't like to read or
skip classes, this will improve
their knowledge about specific
subject.
Time is always a concern when
an individual attends such
seminars and it is expensive as
well.
Internet This has unlimited and infinite
access to information,
individual can gain knowledge
at any topic through internet.
It makes private individuals
targets for hacking their
personal profiles and get
information about the user
from internet such as stealing
bank information, etc.
As Travelodge is the hotel chain industry, the best approach which can be used by the
organisation can be Internet. Technology and internet is one of the most important element
theses days for businesses as people could gain knowledge about the hotel while surfing the
official website on internet. By placing images and reviews of customers, helps individual to
learn about the hotel and facilities offered by them.
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1.2-Different ways in which lifelong learning in personal and professional contexts could be
encouraged
Life long learning refers the activities performed by people through out their life which
improves their knowledge, skills and competence in a particular field. It is a continual procedure
of learning and improvement that incorporates continuous professional development, in which all
individuals are necessitated to engage in a time of fast alteration. It enhances quality of life and
employment prospects. Various ways in which lifelong learning will be encouraged in
Travelodge with context of personal and professional are discussed below(Boud, 2013) :-
ï‚· Linking higher education with industry :- For transformation of economic growth and
development, public exposure of higher education experts is crucial for organisation. It is
very important for an organisation to have qualified personnel who will have the ability
to learn new techniques and approaches and are able to apply those in their operations
which will improve organisations performance.
ï‚· Self evaluation :- It is simple looking at individuals progress, development and learning
to determine what has improved and what needed an improvement. In simple words, it is
the process of assessing oneself. It can be done through SWOT analysis of personal
individual which will help them in evaluating their strength, weakness, opportunities and
threat.
ï‚· Continuous learning :- It is a personal and professional growth by learning from their
experiences and outcome. It is about expanding individuals ability to learn by regularly
upgrading their skills and improved knowledge.
ï‚· Good communication and relationships :- Effective communication helps manager to
clearly define the plans and programs to the people working in the organisation. For
making this life long learning, they need to communicate with their staff and people face
to face, need to communicate on telephone or other areas such that it is easily
understandable to the people. This is helpful in building healthy relationship between the
manager and subordinates, colleagues, etc.
1.3- Evaluation about the benefits of self-managed learning to the individual and organisation
Self managed learning helps an individual and organisation towards accelerative their
ability peculiarly in the field, job, organisations, etc. in which they are devoted to accomplish
higher success. Self managed learning is beneficial to not only for individual but also for the
encouraged
Life long learning refers the activities performed by people through out their life which
improves their knowledge, skills and competence in a particular field. It is a continual procedure
of learning and improvement that incorporates continuous professional development, in which all
individuals are necessitated to engage in a time of fast alteration. It enhances quality of life and
employment prospects. Various ways in which lifelong learning will be encouraged in
Travelodge with context of personal and professional are discussed below(Boud, 2013) :-
ï‚· Linking higher education with industry :- For transformation of economic growth and
development, public exposure of higher education experts is crucial for organisation. It is
very important for an organisation to have qualified personnel who will have the ability
to learn new techniques and approaches and are able to apply those in their operations
which will improve organisations performance.
ï‚· Self evaluation :- It is simple looking at individuals progress, development and learning
to determine what has improved and what needed an improvement. In simple words, it is
the process of assessing oneself. It can be done through SWOT analysis of personal
individual which will help them in evaluating their strength, weakness, opportunities and
threat.
ï‚· Continuous learning :- It is a personal and professional growth by learning from their
experiences and outcome. It is about expanding individuals ability to learn by regularly
upgrading their skills and improved knowledge.
ï‚· Good communication and relationships :- Effective communication helps manager to
clearly define the plans and programs to the people working in the organisation. For
making this life long learning, they need to communicate with their staff and people face
to face, need to communicate on telephone or other areas such that it is easily
understandable to the people. This is helpful in building healthy relationship between the
manager and subordinates, colleagues, etc.
1.3- Evaluation about the benefits of self-managed learning to the individual and organisation
Self managed learning helps an individual and organisation towards accelerative their
ability peculiarly in the field, job, organisations, etc. in which they are devoted to accomplish
higher success. Self managed learning is beneficial to not only for individual but also for the
organisation as it helps in accomplishing goals and objectives efficiently and effectively(Cottrell,
2015).
Benefits to the individuals
Individuals who achieve success in Travelodge may have a particular profile or strength
to help them adapt to current situations. It helps them to learn new skills and ideas within
organisation and also outside organisation. It helps in increasing competitiveness among those
individuals who have the attitude of self managed learning. Increase in their confidence could
make them more capable and help them in grabbing the opportunities in the company. The major
benefit for them could be utilised by the individual that their growth rate will be at its extreme
point and margin of errors will be minimised.
Benefits to the organisation
Travelodge is benefited in various ways through self managed learning. The major
benefit is that they get extremely responsible and dedicated personnel who is capable of
managing the higher authorities. If organisation will have high number of self managed learning
staff and people then their competitive power can be increased and they can set up their brand as
market leader. This will be beneficial to them in innovation as well. These kind of people or
employees can be promoted in the organisation and can act as role model for motivating other
employees(Cruess, Cruess, and Steinert, 2016). This will encourage them to indulge into self
managed learning attitude. It will further create better performance of the people which will
ultimately help them to accomplish organisations goals and objectives. It will also help
organisation in creating better working environment which will minimise the level of conflict
and effective communication will help them to clarify their plans and policies effectively to the
employees so that there mission and vision are cleared to them and work in accordance with it.
TASK 2
2.1Evaluation about own current skills and competencies against professional standards and
organisational objectives
Main objectives of Travelogue hotels is specifically to meet customers preferences and to
upgrade hotels rooms, design in order to attract more number of customers. In addition to this in
order to add more comfort for customers and for staff members of Travelogue hotel the
management has decided to launch training and development program so that skills of
2015).
Benefits to the individuals
Individuals who achieve success in Travelodge may have a particular profile or strength
to help them adapt to current situations. It helps them to learn new skills and ideas within
organisation and also outside organisation. It helps in increasing competitiveness among those
individuals who have the attitude of self managed learning. Increase in their confidence could
make them more capable and help them in grabbing the opportunities in the company. The major
benefit for them could be utilised by the individual that their growth rate will be at its extreme
point and margin of errors will be minimised.
Benefits to the organisation
Travelodge is benefited in various ways through self managed learning. The major
benefit is that they get extremely responsible and dedicated personnel who is capable of
managing the higher authorities. If organisation will have high number of self managed learning
staff and people then their competitive power can be increased and they can set up their brand as
market leader. This will be beneficial to them in innovation as well. These kind of people or
employees can be promoted in the organisation and can act as role model for motivating other
employees(Cruess, Cruess, and Steinert, 2016). This will encourage them to indulge into self
managed learning attitude. It will further create better performance of the people which will
ultimately help them to accomplish organisations goals and objectives. It will also help
organisation in creating better working environment which will minimise the level of conflict
and effective communication will help them to clarify their plans and policies effectively to the
employees so that there mission and vision are cleared to them and work in accordance with it.
TASK 2
2.1Evaluation about own current skills and competencies against professional standards and
organisational objectives
Main objectives of Travelogue hotels is specifically to meet customers preferences and to
upgrade hotels rooms, design in order to attract more number of customers. In addition to this in
order to add more comfort for customers and for staff members of Travelogue hotel the
management has decided to launch training and development program so that skills of
employees can be enhanced as well as to render super deluxe room to customers so as to increase
satisfaction level of customers.
Moreover evaluation of own current skills and competencies against professional
standards of hotel manager of Travelogue are specified belwo(Elliott, 2012):
Personal audit:
(Time management) No- I
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am able to complete my assignment on given deadlines. ✓
If I face difficulties in completing a particular activity, I
know with whom I have to take help.
✓
I make sure that I do not indulge myself in activities that
waste my time.
✓
(Problem solving) No- I
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am effectively able to use different methods for solving
a particular problem.
✓
I am able to evaluate what is asked in a particular task. ✓
I am efficient enough to chose the best solution from the
different alternatives available.
✓
satisfaction level of customers.
Moreover evaluation of own current skills and competencies against professional
standards of hotel manager of Travelogue are specified belwo(Elliott, 2012):
Personal audit:
(Time management) No- I
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am able to complete my assignment on given deadlines. ✓
If I face difficulties in completing a particular activity, I
know with whom I have to take help.
✓
I make sure that I do not indulge myself in activities that
waste my time.
✓
(Problem solving) No- I
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am effectively able to use different methods for solving
a particular problem.
✓
I am able to evaluate what is asked in a particular task. ✓
I am efficient enough to chose the best solution from the
different alternatives available.
✓
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(Communication skill) No- I
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am confident to speak in a group. ✓
I am able to communicate in different language with
different customers
✓
In group discussion I am able to contribute my ideas and
opinions.
✓
(Leadership skill) No- I
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am able to guide all the team members ✓
I can effective lead team members to right direction ✓
I am efficient in handling the issues that comes when
team members performing different operational activities.
✓
(Presentation skill) No- I
really
need to
work on
Not
entirely
sure- I
could still
Yes- I am
really
confident I
can do this
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am confident to speak in a group. ✓
I am able to communicate in different language with
different customers
✓
In group discussion I am able to contribute my ideas and
opinions.
✓
(Leadership skill) No- I
really
need to
work on
this
Not
entirely
sure- I
could still
improve
Yes- I am
really
confident I
can do this
I am able to guide all the team members ✓
I can effective lead team members to right direction ✓
I am efficient in handling the issues that comes when
team members performing different operational activities.
✓
(Presentation skill) No- I
really
need to
work on
Not
entirely
sure- I
could still
Yes- I am
really
confident I
can do this
this improve
I am confident to convey my thoughts to the listeners
properly.
✓
I am able to give clear explanation of the concepts while
presenting my content.
✓
I am able to engage the public in my presentation for
longer period of time.
✓
Thus, with the help of Brunel skill audit I am able to evaluate my current skills level
which has helped me to summarise relevant skills areas for a manager by relating these role
within Travel lodge and by identifying professional standards for each skills area(Hildebrand,
2018).
Personal skill audit on the basis of other reviews:
My current skills Professional standard Travelodge and job role
objectives.
Problem solving skill
(I am not able to explore
different points of view for
exploring problems as well as
not being able able to chose
the best solution from the
different alternatives.)
To solve problem promptly
that will be helpful in future
projects is term to be the
professional standard for a
hotel manager.
ï‚· To take prompt action
where necessary so as
to resolve problems.
ï‚· To manage team
building practice
among all the workers
(Travelodge Job
Description, 2019).
Time management skill
(If I possess difficult in
completing task I know from
who I should seek help but I
am not able to keep my self
aware of things which cause
ï‚· To complete each task
on specified time
period and to focus on
target group and to
make effective time
decision is term to be
By implementing this skill
workers of an organisation can
enhance their
productivity(Travelodge ,
2019).
I am confident to convey my thoughts to the listeners
properly.
✓
I am able to give clear explanation of the concepts while
presenting my content.
✓
I am able to engage the public in my presentation for
longer period of time.
✓
Thus, with the help of Brunel skill audit I am able to evaluate my current skills level
which has helped me to summarise relevant skills areas for a manager by relating these role
within Travel lodge and by identifying professional standards for each skills area(Hildebrand,
2018).
Personal skill audit on the basis of other reviews:
My current skills Professional standard Travelodge and job role
objectives.
Problem solving skill
(I am not able to explore
different points of view for
exploring problems as well as
not being able able to chose
the best solution from the
different alternatives.)
To solve problem promptly
that will be helpful in future
projects is term to be the
professional standard for a
hotel manager.
ï‚· To take prompt action
where necessary so as
to resolve problems.
ï‚· To manage team
building practice
among all the workers
(Travelodge Job
Description, 2019).
Time management skill
(If I possess difficult in
completing task I know from
who I should seek help but I
am not able to keep my self
aware of things which cause
ï‚· To complete each task
on specified time
period and to focus on
target group and to
make effective time
decision is term to be
By implementing this skill
workers of an organisation can
enhance their
productivity(Travelodge ,
2019).
me to waste time) the professional
standard for a hotel
manager
(Understanding time
management skill,
2018).
Communication skill
(In group discussion I am able
to contribute my ideas and
opinions but I am not able to
communicate in different
language with different
customers).
ï‚· Being able to
communicate is
something which is
being valued by all the
workers and is term to
be the professional
standard for a hotel
manager (Listening
skill, 2019).
ï‚· To render customer
unbeatable vale and
quality experience.
ï‚· Effective
communication will be
helpful in enhancing
positive customer
experience towards
hotel services
(Travelodge Job
Description, 2008).
Leadership skill
(I an not effective enough to
lead team members to right
direction).
ï‚· Being able to guide
team members
effectively in right
direction is term to be
the professional
standard for a hotel
manager
Effective leadership skill will
help each members to perform
there respective task accurately
on specified time period
(Travelodge, 2008) .
Presentation skill
(My confident level is weak
while I speak in group).
ï‚· Must be confident
enough to influence
and attract customers
which is term to be the
professional standard
for a hotel
Effective presentation skill
assist in presenting the
company positive image in the
mindset of customers
(Travelodge Job Description,
2019)..
standard for a hotel
manager
(Understanding time
management skill,
2018).
Communication skill
(In group discussion I am able
to contribute my ideas and
opinions but I am not able to
communicate in different
language with different
customers).
ï‚· Being able to
communicate is
something which is
being valued by all the
workers and is term to
be the professional
standard for a hotel
manager (Listening
skill, 2019).
ï‚· To render customer
unbeatable vale and
quality experience.
ï‚· Effective
communication will be
helpful in enhancing
positive customer
experience towards
hotel services
(Travelodge Job
Description, 2008).
Leadership skill
(I an not effective enough to
lead team members to right
direction).
ï‚· Being able to guide
team members
effectively in right
direction is term to be
the professional
standard for a hotel
manager
Effective leadership skill will
help each members to perform
there respective task accurately
on specified time period
(Travelodge, 2008) .
Presentation skill
(My confident level is weak
while I speak in group).
ï‚· Must be confident
enough to influence
and attract customers
which is term to be the
professional standard
for a hotel
Effective presentation skill
assist in presenting the
company positive image in the
mindset of customers
(Travelodge Job Description,
2019)..
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manager(Medway,
Cafferty and Medway,
2013).
2.2- Identification about own development needs and the activities required to meet them
It is very essential to develop skills of both the employer and employees of an
organisation so as to achieve organisational aims and objectives in an effective manner. If in case
skills are not developed in an appropriate manner then it may affect the activities of an
organisation and thus it will indirectly become a hurdle in the path of achieving organisational
goals. Therefore certain skills need to be developed so that organisational activities doesn't get
affected and they are specified below(Megginson and Whitaker, 2017):
Skills to be developed Methods of development
Leadership skills In order to carry out different set of operational activities in an
efficient manner it is very essential that the leader should posses the
skills and qualities of a leadership. For example a leader must be
able to influence and motivate workforce and their team members
to accomplish their task in an efficient manner. Therefore if my
leadership skills are not developed properly then it will very
difficult for me to lead the team member in an efficient manner.
Thus, it will indirectly effect the activities of an organisation. So
being a manger, of Travelogue hotel I should have the leadership
qualities too so to to render proper guidance to the team member in
the right directions. So this specific skill can be improved by
attending several personal development programs, like by attending
training and development section etc. Thus, it is very much
essential for me to develop this skill and the method to develop this
skill can be through by taking on more projects, by keep learning,
by being discerning listener so as to render proper guidance to the
subordinate and to get work accomplished from them on time.
Communication skills Communication is the process of interacting with individuals
through different modes like symbols, face to face, semiotic rules,
Cafferty and Medway,
2013).
2.2- Identification about own development needs and the activities required to meet them
It is very essential to develop skills of both the employer and employees of an
organisation so as to achieve organisational aims and objectives in an effective manner. If in case
skills are not developed in an appropriate manner then it may affect the activities of an
organisation and thus it will indirectly become a hurdle in the path of achieving organisational
goals. Therefore certain skills need to be developed so that organisational activities doesn't get
affected and they are specified below(Megginson and Whitaker, 2017):
Skills to be developed Methods of development
Leadership skills In order to carry out different set of operational activities in an
efficient manner it is very essential that the leader should posses the
skills and qualities of a leadership. For example a leader must be
able to influence and motivate workforce and their team members
to accomplish their task in an efficient manner. Therefore if my
leadership skills are not developed properly then it will very
difficult for me to lead the team member in an efficient manner.
Thus, it will indirectly effect the activities of an organisation. So
being a manger, of Travelogue hotel I should have the leadership
qualities too so to to render proper guidance to the team member in
the right directions. So this specific skill can be improved by
attending several personal development programs, like by attending
training and development section etc. Thus, it is very much
essential for me to develop this skill and the method to develop this
skill can be through by taking on more projects, by keep learning,
by being discerning listener so as to render proper guidance to the
subordinate and to get work accomplished from them on time.
Communication skills Communication is the process of interacting with individuals
through different modes like symbols, face to face, semiotic rules,
signs etc. Therefore, being a hotel manager of Travelogue I should
possess strong communication skill. This is because if mu
communication skill will be strong then I can easily handle
employees and guest. In addition to this proper communication with
guest will also help to create positive image in the mindset of the
customers. If there take place lack of communication skill then it
will directly hamper the image of an organisation. So in order to
improve my communication skill I have to take part in different set
of activities like seminars, workshops, group discussion etc. Thus, it
is very much essential for me to develop this skill and the method
to develop this skill can be through interacting with large number of
people and need to over communicate in order to develop
communication skill this is because it will help me to influence and
attract more customers as well as it will also help me to retain
talented workers within an organisation.
Presentation skill My presentation skill terms to be average, so being hotel manager
of Travelogue I should possess strong presentation skill. So in order
to improve my this skill will go for oral presentation in class so as
to build up my confidence level within my speech. Thus, it is very
much essential for me to develop and the method to develop this
skill can be by transforming nervous energy into enthusiasm and by
attending other presentation and this is because if my presentation
skill will be good then more number of customers will get
influenced which will result in increasing the profitability ratio of
an organisation.
Problem solving skill I can easily solve problems which are under my control but when it
comes to typical situation I face difficulty to solve them. So being
hotel manager of Travelogue I should possess strong Problem
solving skill. Thus, in order to improve my this skill I have to
improve my communication skills and by becoming and active
possess strong communication skill. This is because if mu
communication skill will be strong then I can easily handle
employees and guest. In addition to this proper communication with
guest will also help to create positive image in the mindset of the
customers. If there take place lack of communication skill then it
will directly hamper the image of an organisation. So in order to
improve my communication skill I have to take part in different set
of activities like seminars, workshops, group discussion etc. Thus, it
is very much essential for me to develop this skill and the method
to develop this skill can be through interacting with large number of
people and need to over communicate in order to develop
communication skill this is because it will help me to influence and
attract more customers as well as it will also help me to retain
talented workers within an organisation.
Presentation skill My presentation skill terms to be average, so being hotel manager
of Travelogue I should possess strong presentation skill. So in order
to improve my this skill will go for oral presentation in class so as
to build up my confidence level within my speech. Thus, it is very
much essential for me to develop and the method to develop this
skill can be by transforming nervous energy into enthusiasm and by
attending other presentation and this is because if my presentation
skill will be good then more number of customers will get
influenced which will result in increasing the profitability ratio of
an organisation.
Problem solving skill I can easily solve problems which are under my control but when it
comes to typical situation I face difficulty to solve them. So being
hotel manager of Travelogue I should possess strong Problem
solving skill. Thus, in order to improve my this skill I have to
improve my communication skills and by becoming and active
listener as well as by looking at the techniques of mentor. Thus, it
is very much essential for me to develop and the method to develop
this skill can be done by using mind maps so to visualize the
problems as well by taking risk this is because it will help be to
overcome the problems which may take place within an
organisation while performing different activities like machinery
breakdown or conflict among employees-employees or employees
and employers etc.
Time management skill Being a hotel manager of Travelogue I should possess strong Time
management skill. Thus, I order to improve my this skill I have
accept the challenging task and should try to finish up each task on
time. As well as by setting the time period of each task and try to
complete the task on time. Thus, it is very much essential for me to
develop and the method to develop this skill can be through by
scheduling tasks, by setting up deadlines, avoiding stress and this is
because accomplishment of work on time helps in creating positive
image in mindset of customers as well as helps in creating
competitive edge in marketplace.
2.3- Identification about development opportunities to meet current and future defined need
Employee development refers to the process where the workforce with the support of
his/her employees undergoes various training and development sessions so as to enhance skills
and to acquire more new knowledge (Employee development, 2019). Employee development is
very much essential so as to develop there skills and knowledge level so that they can work
according to the changes taking place in modern era. So manager of Travelodge must motivate
their employee to participate in different development activities.
Being a hotel manager of Travelodge it is very essential for me to develop the skills and
qualities and should perform or attend certain activities which will be helpful for me to develop
my skills(Moon, 2014). As employee development is termed to be the key aspects which every
employees must considered in hotel industry. Traveldoge terms to be the first company in UK
who have opened up training centre for hospitality. By working with manager to hold daily
is very much essential for me to develop and the method to develop
this skill can be done by using mind maps so to visualize the
problems as well by taking risk this is because it will help be to
overcome the problems which may take place within an
organisation while performing different activities like machinery
breakdown or conflict among employees-employees or employees
and employers etc.
Time management skill Being a hotel manager of Travelogue I should possess strong Time
management skill. Thus, I order to improve my this skill I have
accept the challenging task and should try to finish up each task on
time. As well as by setting the time period of each task and try to
complete the task on time. Thus, it is very much essential for me to
develop and the method to develop this skill can be through by
scheduling tasks, by setting up deadlines, avoiding stress and this is
because accomplishment of work on time helps in creating positive
image in mindset of customers as well as helps in creating
competitive edge in marketplace.
2.3- Identification about development opportunities to meet current and future defined need
Employee development refers to the process where the workforce with the support of
his/her employees undergoes various training and development sessions so as to enhance skills
and to acquire more new knowledge (Employee development, 2019). Employee development is
very much essential so as to develop there skills and knowledge level so that they can work
according to the changes taking place in modern era. So manager of Travelodge must motivate
their employee to participate in different development activities.
Being a hotel manager of Travelodge it is very essential for me to develop the skills and
qualities and should perform or attend certain activities which will be helpful for me to develop
my skills(Moon, 2014). As employee development is termed to be the key aspects which every
employees must considered in hotel industry. Traveldoge terms to be the first company in UK
who have opened up training centre for hospitality. By working with manager to hold daily
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meeting and hurdle this training session will help me to focus on organisational roles as well in
ensuring each employees are directed to the right areas and are working towards rendering
quality customer service. Thus, it will help me to improve on certain areas such as oral
communication, teamwork etc.
Therefore certain skills which are essential for me to develop are specified below(Moon, 2013):
ï‚· To improve time management skill: As I have less experienced in hotel industry
because of which I possess less knowledge about the how to effectively mange time for
each different operational activities of an organisation. But being a hotel manager of
Travelodge I should improve my this so as to accomplish each activity like production ,
marketing, packaging, etc. on time. So in order to improve my time management skill I
should take part in different activities like seminars, by self evaluation and by accepting
challenging goal etc. and by trying to accomplish goal by fixing time period and should
notice whether the task is achieved on specified time period or not.
ï‚· Leadership style: This style is must that a manger must possess because without having
the quality of effective and good leader one cannot let his/her team to achieve the target
aims and objectives. So being a manager of Travelodge I should possess best leadership
quality and in order to improve my leadership style I should attend different training and
development session, personal development programs etc. Thus, it is also one of the
effective development opportunities which is available to me as effective leadership style
help in rendering proper guidance and motivation to team members so that they can
perform there respective task on time with full enthusiasm and positivism.
ï‚· Communication skills: Communication is must and is termed to be the effective ways
for hotel manger so as to attract and influence customers. If the communication skill of
hotel manager of Travelodge is good then it will lead to influence and attract more new
customers. In addition to this being a hotel manager my communication sill must be
attractive and influential. So in order to improve my communication skill I should take
part in different activities like group discussion, and by attaining the training and
development session etc. Moreover to become and efficient in problem solving skill it is
essential for me to develop my communication skill which can be done by learning more
vocabulary and practice (Olsen, 2015). I have to learn how to become an active listener
and good judgemental with the help of trainer so that I can effectively deal with my
ensuring each employees are directed to the right areas and are working towards rendering
quality customer service. Thus, it will help me to improve on certain areas such as oral
communication, teamwork etc.
Therefore certain skills which are essential for me to develop are specified below(Moon, 2013):
ï‚· To improve time management skill: As I have less experienced in hotel industry
because of which I possess less knowledge about the how to effectively mange time for
each different operational activities of an organisation. But being a hotel manager of
Travelodge I should improve my this so as to accomplish each activity like production ,
marketing, packaging, etc. on time. So in order to improve my time management skill I
should take part in different activities like seminars, by self evaluation and by accepting
challenging goal etc. and by trying to accomplish goal by fixing time period and should
notice whether the task is achieved on specified time period or not.
ï‚· Leadership style: This style is must that a manger must possess because without having
the quality of effective and good leader one cannot let his/her team to achieve the target
aims and objectives. So being a manager of Travelodge I should possess best leadership
quality and in order to improve my leadership style I should attend different training and
development session, personal development programs etc. Thus, it is also one of the
effective development opportunities which is available to me as effective leadership style
help in rendering proper guidance and motivation to team members so that they can
perform there respective task on time with full enthusiasm and positivism.
ï‚· Communication skills: Communication is must and is termed to be the effective ways
for hotel manger so as to attract and influence customers. If the communication skill of
hotel manager of Travelodge is good then it will lead to influence and attract more new
customers. In addition to this being a hotel manager my communication sill must be
attractive and influential. So in order to improve my communication skill I should take
part in different activities like group discussion, and by attaining the training and
development session etc. Moreover to become and efficient in problem solving skill it is
essential for me to develop my communication skill which can be done by learning more
vocabulary and practice (Olsen, 2015). I have to learn how to become an active listener
and good judgemental with the help of trainer so that I can effectively deal with my
weakness in confidential way. Thus, it is also one of the effective development
opportunities which is available to me as effective communication skill will help in
retaining talented employees and also help in influencing more numbers of customers
towards there services which will indirectly will help in achieving target aim of hotel that
is to increase the profitability ratio of an organisation.
2.4- Personal and professional development plan based on identified needs
Personal and professional development Plan:
Personal or professional development plan is termed to be the formal means through
which an individuals set out the aims, goals, strategies and outcomes of training and learning.
Therefore given below is my personal and professional development plan(Reeves, 2012):
Developmen
t objectives
Priority Activities to
be
undertaken
Resources Target start
date
Target end
date
Criteria for
success
Leadership Average I have to
attend
different
leadership
personality
developmen
t session.
By
acknowledgi
ng the
senior
leader
performance
.
1/8/19 1/9/19 My
judgement
criteria will
be based on
the
judgement of
the top
management
and my
senior
leaders.
Time
management
High I will attend
different
seminar
which will
help me to
learn how to
By
acknowledgi
ng the way
manger
perform
different
1/7/19 1/8/19 My
judgement
criteria is
based on the
judgement of
my top
opportunities which is available to me as effective communication skill will help in
retaining talented employees and also help in influencing more numbers of customers
towards there services which will indirectly will help in achieving target aim of hotel that
is to increase the profitability ratio of an organisation.
2.4- Personal and professional development plan based on identified needs
Personal and professional development Plan:
Personal or professional development plan is termed to be the formal means through
which an individuals set out the aims, goals, strategies and outcomes of training and learning.
Therefore given below is my personal and professional development plan(Reeves, 2012):
Developmen
t objectives
Priority Activities to
be
undertaken
Resources Target start
date
Target end
date
Criteria for
success
Leadership Average I have to
attend
different
leadership
personality
developmen
t session.
By
acknowledgi
ng the
senior
leader
performance
.
1/8/19 1/9/19 My
judgement
criteria will
be based on
the
judgement of
the top
management
and my
senior
leaders.
Time
management
High I will attend
different
seminar
which will
help me to
learn how to
By
acknowledgi
ng the way
manger
perform
different
1/7/19 1/8/19 My
judgement
criteria is
based on the
judgement of
my top
manage
manage
time
effectively
and
efficiently.
activities on
time.
management
.
Communica
tion
Average will attend
different set
of activities
like
seminars,
workshops,
meeting and
will try to
communicat
e with new
individuals
at personal
level
By
attending
group
discussion
and by
facing
customer
face to face.
1/5/19 1/6/19 My
judgement
criteria will
be based on
the
judgement of
my co-
workers, top
management
and my
subordinates.
Problem
solving
Very high Self help
guide I have
to do in
order to
improve my
this skills,
as well as
face to face
communicat
ion I have to
do so as to
Through
self help by
taking the
help of
library,
online
research etc.
25/1/19 25/2/19 By asking
for feedback
from mentor
manage
time
effectively
and
efficiently.
activities on
time.
management
.
Communica
tion
Average will attend
different set
of activities
like
seminars,
workshops,
meeting and
will try to
communicat
e with new
individuals
at personal
level
By
attending
group
discussion
and by
facing
customer
face to face.
1/5/19 1/6/19 My
judgement
criteria will
be based on
the
judgement of
my co-
workers, top
management
and my
subordinates.
Problem
solving
Very high Self help
guide I have
to do in
order to
improve my
this skills,
as well as
face to face
communicat
ion I have to
do so as to
Through
self help by
taking the
help of
library,
online
research etc.
25/1/19 25/2/19 By asking
for feedback
from mentor
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make clear
understandi
ng of tasks.
Presentation
skill
High By setting
goals to
achieve and
by carrying
out research
into better
speech so as
to improve
my body
language.
By watching
a successful
manager
and by
attending
different
types of
presentation
.
1/3/19 1 / 4 /19 By gathering
feedback
from
customers
and peers
after
rendering
presentation.
TASK 3
3.1- Discussion about the processes and activities required to implement the development plan
In order to implement the development plan effectively and efficiently it is very essential
for every organisation to take into consideration the process and activities which are required to
be carried out. Therefore travelodge have different process and activities which are termed to be
essential in order to implement effective development plan (Roberts, 2016). The main reason
behind creating an effective development plan so that I can able to improve on my particular set
of skills which are term to be essential for me to thrive while playing the role of assistant
manager at Travelodge hotel. Therefore given below is the process which need to be
implemented in order to develop effective development plan:
ï‚· The very first stage target need to be set, as by setting of target it will be easy for me to
develop the objective that I have set for myself. For example in order to gain effective
leadership, time management, communication and problem solving skills I need to use
some of tools which can improve my communication skill such as being better listener
for effective and clear understanding of task I will ask my manager for help who is an
understandi
ng of tasks.
Presentation
skill
High By setting
goals to
achieve and
by carrying
out research
into better
speech so as
to improve
my body
language.
By watching
a successful
manager
and by
attending
different
types of
presentation
.
1/3/19 1 / 4 /19 By gathering
feedback
from
customers
and peers
after
rendering
presentation.
TASK 3
3.1- Discussion about the processes and activities required to implement the development plan
In order to implement the development plan effectively and efficiently it is very essential
for every organisation to take into consideration the process and activities which are required to
be carried out. Therefore travelodge have different process and activities which are termed to be
essential in order to implement effective development plan (Roberts, 2016). The main reason
behind creating an effective development plan so that I can able to improve on my particular set
of skills which are term to be essential for me to thrive while playing the role of assistant
manager at Travelodge hotel. Therefore given below is the process which need to be
implemented in order to develop effective development plan:
ï‚· The very first stage target need to be set, as by setting of target it will be easy for me to
develop the objective that I have set for myself. For example in order to gain effective
leadership, time management, communication and problem solving skills I need to use
some of tools which can improve my communication skill such as being better listener
for effective and clear understanding of task I will ask my manager for help who is an
experienced manger and therefore can render me some tips in problem solving.
Additionally in order to become better in time management skill I will ask my manager
who is experienced can teach me some time management techniques and to increase my
confidence level, thus on a continuous process of learning from manager will help me to
develop my skills. Moreover I will I will undertake the self help guide activity by visiting
to local libraries and by making online researches.
ï‚· In the second stage I would plan and prioritise targets, so that I can easily react to
unexpected situation and to make improvement of my skills about presenting a good
image of hotel in the point of view of customers because it is being given more
importance which the manager of Trvelodge must possess. Thus, I would like to give
prioritise to those two objectives over being open to new ideas within team and
presentation skills.
ï‚· In the third stage would be of assessment of all the activities by speaking to the senior
management so as to access whether I have achieved my target goals and objectives or
not.
Therefore following are the activities which I need to undergo in order to implement my
development plan as this activities help to show how the skills I have identified in my
development plan will actually be developed:
ï‚· The attendance of any activities/seminars/workshops/courses whenever accessible so that
I am able to improve any enlisted skills.
ï‚· Secondly special projects are term to be great method for showcasing the success of
objectives such as presentation skills, problem solving skills. For example of this could
be term as organising charity event in hotel industry as by managing this I can improve
my different skills like communication skill, problem solving skills through public
speaking at the event.
3.2- Undertake and document development activities as planned
There are numerous activities which are essential to be carried out as per plan of action
so as to undertake and develop document. So being a hotel manager its my responsibility to
prepare and evaluate the document for development . Therefore the planned developmental
action are specified below(Routledge.Moon, 2013):
Date of activities Activity What has been Outcome Further action
Additionally in order to become better in time management skill I will ask my manager
who is experienced can teach me some time management techniques and to increase my
confidence level, thus on a continuous process of learning from manager will help me to
develop my skills. Moreover I will I will undertake the self help guide activity by visiting
to local libraries and by making online researches.
ï‚· In the second stage I would plan and prioritise targets, so that I can easily react to
unexpected situation and to make improvement of my skills about presenting a good
image of hotel in the point of view of customers because it is being given more
importance which the manager of Trvelodge must possess. Thus, I would like to give
prioritise to those two objectives over being open to new ideas within team and
presentation skills.
ï‚· In the third stage would be of assessment of all the activities by speaking to the senior
management so as to access whether I have achieved my target goals and objectives or
not.
Therefore following are the activities which I need to undergo in order to implement my
development plan as this activities help to show how the skills I have identified in my
development plan will actually be developed:
ï‚· The attendance of any activities/seminars/workshops/courses whenever accessible so that
I am able to improve any enlisted skills.
ï‚· Secondly special projects are term to be great method for showcasing the success of
objectives such as presentation skills, problem solving skills. For example of this could
be term as organising charity event in hotel industry as by managing this I can improve
my different skills like communication skill, problem solving skills through public
speaking at the event.
3.2- Undertake and document development activities as planned
There are numerous activities which are essential to be carried out as per plan of action
so as to undertake and develop document. So being a hotel manager its my responsibility to
prepare and evaluate the document for development . Therefore the planned developmental
action are specified below(Routledge.Moon, 2013):
Date of activities Activity What has been Outcome Further action
learnt
23.4.2019-23.5.2-
19
In order to
develop this
skills, it is
necessary and
proactive to
undertake various
activities such as
role play,
simulation and
case study to
develop skills to
solve critical
problems in given
point of time.
In process of
developing this
skill, I have major
learning over the
context of solving
issues &
problems related
to solving
problems in given
period of time.
The major
outcomes will be
increased way of
working when
deals with issues
or critical
problem into the
given period of
time.
In future,
effective actions
such as
developing
problem solving
skills needs to be
developed with
proper planning
and controlling
measures to
develop it for
longer period of
time.
24/04/19-
25/5/2019
In order to
develop this skills
at an optimised
stage, various
activities such as
communication
building,
information
keeping and
building the
sources for
personalities.
With a help of
this activity, I
have a major
learning about
how to be act as
an presentable
person and act
uniquely in that
way.
Outcomes shows
that my
presentation skills
has been skill has
been grown at a
productive stage,
where focus is on
building this skill
with measures to
enhance my own
productivity level
or stage.
In context with
presentation
skills, this has
been proved fair
that regular
practices and
work over self
exposure will
allows me to
enables this skills
at a greater and
also optimised
stage of time.
28.9.2019-
25.10.2019
In order to
develop this skill,
With the help of
this activities, this
The expected
outcomes shows
In this, decision
making skills
23.4.2019-23.5.2-
19
In order to
develop this
skills, it is
necessary and
proactive to
undertake various
activities such as
role play,
simulation and
case study to
develop skills to
solve critical
problems in given
point of time.
In process of
developing this
skill, I have major
learning over the
context of solving
issues &
problems related
to solving
problems in given
period of time.
The major
outcomes will be
increased way of
working when
deals with issues
or critical
problem into the
given period of
time.
In future,
effective actions
such as
developing
problem solving
skills needs to be
developed with
proper planning
and controlling
measures to
develop it for
longer period of
time.
24/04/19-
25/5/2019
In order to
develop this skills
at an optimised
stage, various
activities such as
communication
building,
information
keeping and
building the
sources for
personalities.
With a help of
this activity, I
have a major
learning about
how to be act as
an presentable
person and act
uniquely in that
way.
Outcomes shows
that my
presentation skills
has been skill has
been grown at a
productive stage,
where focus is on
building this skill
with measures to
enhance my own
productivity level
or stage.
In context with
presentation
skills, this has
been proved fair
that regular
practices and
work over self
exposure will
allows me to
enables this skills
at a greater and
also optimised
stage of time.
28.9.2019-
25.10.2019
In order to
develop this skill,
With the help of
this activities, this
The expected
outcomes shows
In this, decision
making skills
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various activities
such as case
study, group role
play and playing
sports in which
decision making
will be led in an
effective manner.
was found that
decision making
skills of mine has
been raised at the
top level along
with developing
scenario for
development of
the career.
that decision
making skills of
mine has been
raised at an
optimised level or
stage. Also, this
will also lead to
development of
my career at a
greater and
structured level.
needs to be
gained with
fullest of an
efforts or giving
energy.
27.5.2019-
23.8.2019
In this activities
such as group
discussion and
interview has
been required to
built
communication
skills at an
optimised level.
In this, skills
related to
interaction and
doing major
communication
has been learned.
The major
outcomes shows
that my
communication
skills has rised at
an optimised
stage of working.
This
communication
skills will require
practice or
dedication to
make it. Daily
level of practices
or moral practices
will be
considered as role
of practical to
enhance working
in personal life.
01/07/19-
02/08/19
In order to
develops this
skills, it is
necessary to led
activities such as
gameplay, time
With help of
these activity,
major learning
such as how to
manage time,
how to regulate it
From these given
practice, this has
been realised that
my ability for
time management
has been raised
For this, this will
be highly
prominent to do
time management
based activities in
order to gather
such as case
study, group role
play and playing
sports in which
decision making
will be led in an
effective manner.
was found that
decision making
skills of mine has
been raised at the
top level along
with developing
scenario for
development of
the career.
that decision
making skills of
mine has been
raised at an
optimised level or
stage. Also, this
will also lead to
development of
my career at a
greater and
structured level.
needs to be
gained with
fullest of an
efforts or giving
energy.
27.5.2019-
23.8.2019
In this activities
such as group
discussion and
interview has
been required to
built
communication
skills at an
optimised level.
In this, skills
related to
interaction and
doing major
communication
has been learned.
The major
outcomes shows
that my
communication
skills has rised at
an optimised
stage of working.
This
communication
skills will require
practice or
dedication to
make it. Daily
level of practices
or moral practices
will be
considered as role
of practical to
enhance working
in personal life.
01/07/19-
02/08/19
In order to
develops this
skills, it is
necessary to led
activities such as
gameplay, time
With help of
these activity,
major learning
such as how to
manage time,
how to regulate it
From these given
practice, this has
been realised that
my ability for
time management
has been raised
For this, this will
be highly
prominent to do
time management
based activities in
order to gather
management
activities such as
writing and
practices of
making time
management
chart. This
activities are
highly necessary
to led
development of
self role
it given resources
or time control
within own
efforts has been
undertaken.
and also potential
to conduct any
task has been
raised and also
now I can use
time management
power.
positive results in
context of time
management
skills.
Leadership skills In order to
develop this style,
this will be
prominent to
undertake tasks or
activities such as
team working,
giving moral
speech and
leadership based
activities to
generate perfect
task for given
period of time.
With help of
these activities, I
got major
learning about
leading from front
level and in result
this has been
increased at a
productive stage
to make
environment in
the Travelodge
more productive
and also lead to
development of
people exposure.
From this,
preferred
outcomes are
getting perfection
to make
leadership much
more productive
and effective to
generate suitable
results in given
period of time.
These outcomes
needs to acquire
in given stage of
time to led
leadership at a
high level of
point.
In order to
accomplish this
task, this will be
prominent to do
and perform
activities relating
to do
development of
this leadership
skills.
activities such as
writing and
practices of
making time
management
chart. This
activities are
highly necessary
to led
development of
self role
it given resources
or time control
within own
efforts has been
undertaken.
and also potential
to conduct any
task has been
raised and also
now I can use
time management
power.
positive results in
context of time
management
skills.
Leadership skills In order to
develop this style,
this will be
prominent to
undertake tasks or
activities such as
team working,
giving moral
speech and
leadership based
activities to
generate perfect
task for given
period of time.
With help of
these activities, I
got major
learning about
leading from front
level and in result
this has been
increased at a
productive stage
to make
environment in
the Travelodge
more productive
and also lead to
development of
people exposure.
From this,
preferred
outcomes are
getting perfection
to make
leadership much
more productive
and effective to
generate suitable
results in given
period of time.
These outcomes
needs to acquire
in given stage of
time to led
leadership at a
high level of
point.
In order to
accomplish this
task, this will be
prominent to do
and perform
activities relating
to do
development of
this leadership
skills.
3.3-Reflection on own learning against original aims and objectives set in the development plan
Under the development Plan it assist me to identify my weakness and helps in developing
those skills. Various skills such as leadership skills, communication skills, presentation skills and
problem solving skills needs to be developed so that I can effectively perform the business
activities ion a desirable manner. These skills will help me out to effectively communicate and
solve the business problems, as well as creates efficiency in me to perform the complicated task
and attain the desirable results within the set time frame. Moreover it will help the organisation
in attaining the desired goals and objectives.
Apart from this, these skills will help out to do the productively within the set time frame
as well as with the problem solving skills it will help me out to perform the complicated tasks as
well as the multi tasks within the set time frame. This improves my efficiency of performing the
challenging works and attaining the desired results. In order to work and perform business
activities in such complex dynamic environment, it becomes my responsibility to update and
revise my skills to remain competitive as well as benefits the organisation by enhancing its brand
image and in the form of increased productivity.
Moreover man benefit I gained by making the development plan is that it helped me out
in identifying my weakness and I can take necessary actions to transform such weakness into
strengths so that necessary actions can be taken and improvement can be done in one's own skills
and abilities and provides reason for future growth and leads to increased efficiency of working
within the organisation. This would also assist me to active the goals and objectives within the
set deadline and without facing any issues or problems.
3.4- Development plan based on feedback and evaluation
Development plan based on feedback and evaluation:
Developmen
t objectives
Priority Activities to be
undertaken
Resources Target
start date
Target
end date
Criteria for
success
Problem
solving
High By doing and
performing
Major
resources for
25/04/19 25/5/19 By asking for
feedback from
Under the development Plan it assist me to identify my weakness and helps in developing
those skills. Various skills such as leadership skills, communication skills, presentation skills and
problem solving skills needs to be developed so that I can effectively perform the business
activities ion a desirable manner. These skills will help me out to effectively communicate and
solve the business problems, as well as creates efficiency in me to perform the complicated task
and attain the desirable results within the set time frame. Moreover it will help the organisation
in attaining the desired goals and objectives.
Apart from this, these skills will help out to do the productively within the set time frame
as well as with the problem solving skills it will help me out to perform the complicated tasks as
well as the multi tasks within the set time frame. This improves my efficiency of performing the
challenging works and attaining the desired results. In order to work and perform business
activities in such complex dynamic environment, it becomes my responsibility to update and
revise my skills to remain competitive as well as benefits the organisation by enhancing its brand
image and in the form of increased productivity.
Moreover man benefit I gained by making the development plan is that it helped me out
in identifying my weakness and I can take necessary actions to transform such weakness into
strengths so that necessary actions can be taken and improvement can be done in one's own skills
and abilities and provides reason for future growth and leads to increased efficiency of working
within the organisation. This would also assist me to active the goals and objectives within the
set deadline and without facing any issues or problems.
3.4- Development plan based on feedback and evaluation
Development plan based on feedback and evaluation:
Developmen
t objectives
Priority Activities to be
undertaken
Resources Target
start date
Target
end date
Criteria for
success
Problem
solving
High By doing and
performing
Major
resources for
25/04/19 25/5/19 By asking for
feedback from
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challenging
task to develop
problem
solving
abilities.
problem
solving
skills
comprises
of research
&
development
and by
tackling with
difficult
situations.
mentor
Presentatio
n skill
Very
High
In order to
develop this
skills, it will be
helpful to
enhance
priorities such
as audience
meeting, public
representation
and interaction
skills in order
to make
working more
effective.
For building
presentation
skill at an
optimised
level, it is
prominent to
have sound
system as
major
resource to
develop
presentation
skills at an
optimised
stage of
working.
03/05/19 01/06/19 By gathering
feedback from
peers and
customers.
Decision
making
skill
High In order to
accomplish this
skills, this will
For this
resources
such as a pen
01/05/19 01/06/19 My judgement
criteria will be
based on the
task to develop
problem
solving
abilities.
problem
solving
skills
comprises
of research
&
development
and by
tackling with
difficult
situations.
mentor
Presentatio
n skill
Very
High
In order to
develop this
skills, it will be
helpful to
enhance
priorities such
as audience
meeting, public
representation
and interaction
skills in order
to make
working more
effective.
For building
presentation
skill at an
optimised
level, it is
prominent to
have sound
system as
major
resource to
develop
presentation
skills at an
optimised
stage of
working.
03/05/19 01/06/19 By gathering
feedback from
peers and
customers.
Decision
making
skill
High In order to
accomplish this
skills, this will
For this
resources
such as a pen
01/05/19 01/06/19 My judgement
criteria will be
based on the
be prominent to
undertaken
activities such
as a role play,
business
simulation and
real life
scenario are
need necessary
to enhance
decision
making ability
at a greater
level.
and paper
will be
required to
make
strategic
planning or
level of
strategic
making
which are
majorly
required to
improve at
an optimised
stage or
time.
judgement and
feedback by top
manager.
Communic
ation skills
High To develop this
skill, activities
such as role
play, sports to
led team co-
ordination and
public
interaction to
led raising
scope of this
skills.
In this, value
based
resources
such as
sound
system for
public
meeting,
sports based
equipments
to build
these skills
at an
optimised
stage.
02/06/19 03/07/19 Criteria for
success is
regular practice,
working, team
goals and also
co-ordination
among different
among people to
built these skill.
undertaken
activities such
as a role play,
business
simulation and
real life
scenario are
need necessary
to enhance
decision
making ability
at a greater
level.
and paper
will be
required to
make
strategic
planning or
level of
strategic
making
which are
majorly
required to
improve at
an optimised
stage or
time.
judgement and
feedback by top
manager.
Communic
ation skills
High To develop this
skill, activities
such as role
play, sports to
led team co-
ordination and
public
interaction to
led raising
scope of this
skills.
In this, value
based
resources
such as
sound
system for
public
meeting,
sports based
equipments
to build
these skills
at an
optimised
stage.
02/06/19 03/07/19 Criteria for
success is
regular practice,
working, team
goals and also
co-ordination
among different
among people to
built these skill.
Time
manageme
nt
High In order to
develops this
skills, it is
necessary to led
activities such
as gameplay,
time
management
activities such
as writing and
practices of
making time
management
chart. This
activities are
highly
necessary to led
development of
self role
For this
activity
valuable
resources
such as time
watch,
learning
material and
writing
equipments
will be used
to generate
developing
this skill at a
higher
proportionat
e.
01/07/19 02/08/19 For this, this
will be highly
prominent to do
time
management
based activities
in order to
gather positive
results in context
of time
management
skills.
Leadership
skills
High In order to
develop this
style, this will
be prominent to
undertake tasks
or activities
such as team
working, giving
moral speech
and leadership
based activities
to generate
For this,
resources
such as
activities,
manpower
and also area
, where
leadership
based work
or task will
be carried
02/08/19 02/08/19 In order to
accomplish this
task, this will be
prominent to do
and perform
activities
relating to do
development of
this leadership
skills.
manageme
nt
High In order to
develops this
skills, it is
necessary to led
activities such
as gameplay,
time
management
activities such
as writing and
practices of
making time
management
chart. This
activities are
highly
necessary to led
development of
self role
For this
activity
valuable
resources
such as time
watch,
learning
material and
writing
equipments
will be used
to generate
developing
this skill at a
higher
proportionat
e.
01/07/19 02/08/19 For this, this
will be highly
prominent to do
time
management
based activities
in order to
gather positive
results in context
of time
management
skills.
Leadership
skills
High In order to
develop this
style, this will
be prominent to
undertake tasks
or activities
such as team
working, giving
moral speech
and leadership
based activities
to generate
For this,
resources
such as
activities,
manpower
and also area
, where
leadership
based work
or task will
be carried
02/08/19 02/08/19 In order to
accomplish this
task, this will be
prominent to do
and perform
activities
relating to do
development of
this leadership
skills.
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perfect task for
given period of
time.
on.
TASK 4
4.1- Select solutions to work-based problems
Problems are associated in every organisation no matter big or small. Problem is the
integral part of Travelodge as they arise operations and functioning of the people. Work based
problems in general terms are those issues which arises in the working process of work or task.
There are various problems which may arise in Travelodge and are needed to be solved and they
are discussed below:-
ï‚· Decision making :- While making decision in an organisation, I will take care that their
decision does not harm the sentiments of any employee and are such from which
everyone will be benefited.
ï‚· Excessive workload :- Employees may find burden of work during excessive work load.
For this, work can be divided between different employees according to their skills,
qualifications and abilities so that assigned task can be completed effectively and
efficiently.
ï‚· Lack of communication :- Communication is very important in every organisation.
Managers and leaders must have the ability and potency to communicate plans and
policies designed by the organisation to the staff and employees such that they are easily
understood and people are clear with the mission and vision of the organisation.
ï‚· Lack of motivation :- Employees must be motivated through financial and non financial
techniques. Financial motivation includes rewards, bonuses, etc. and non financial
motivation includes recognition, enrichment, promotions, etc. This helps individual to
work with full zeal and confidence for accomplishing goals and objectives.
ï‚· Security :- Employees must have safety as this is very crucial for their existence and it
makes their fear clear regarding job. This includes security of job, health safety,
insurances,etc.
given period of
time.
on.
TASK 4
4.1- Select solutions to work-based problems
Problems are associated in every organisation no matter big or small. Problem is the
integral part of Travelodge as they arise operations and functioning of the people. Work based
problems in general terms are those issues which arises in the working process of work or task.
There are various problems which may arise in Travelodge and are needed to be solved and they
are discussed below:-
ï‚· Decision making :- While making decision in an organisation, I will take care that their
decision does not harm the sentiments of any employee and are such from which
everyone will be benefited.
ï‚· Excessive workload :- Employees may find burden of work during excessive work load.
For this, work can be divided between different employees according to their skills,
qualifications and abilities so that assigned task can be completed effectively and
efficiently.
ï‚· Lack of communication :- Communication is very important in every organisation.
Managers and leaders must have the ability and potency to communicate plans and
policies designed by the organisation to the staff and employees such that they are easily
understood and people are clear with the mission and vision of the organisation.
ï‚· Lack of motivation :- Employees must be motivated through financial and non financial
techniques. Financial motivation includes rewards, bonuses, etc. and non financial
motivation includes recognition, enrichment, promotions, etc. This helps individual to
work with full zeal and confidence for accomplishing goals and objectives.
ï‚· Security :- Employees must have safety as this is very crucial for their existence and it
makes their fear clear regarding job. This includes security of job, health safety,
insurances,etc.
ï‚· Resolving conflicts :- Conflict will arise in every organisation. It can arise in between
employees or staff or customers and management, etc. Being the manager of Travelodge
I will use such resolving approaches for conflict which will be equal and beneficial to
everyone. I will not use approach which will give benefit to one party but hurts the
sentiment of another as this can harm the company.
4.2- Communication in a variety of styles and appropriate manner at various levels
Communication is one of the important function and element of organisation, as without
communicating no organisation can exist. It is the process of sending and receiving messages
through verbal and non verbal means which includes speech, writing, signals, behaviours,
gestures, etc. Being the manager of Travelodge, it will help me to in performing the job and
responsibilities. As, there are three levels in the organisation and I am accountable for
communicating the rules and policies at these levels are discussed below :-
ï‚· Top level management :- As a manager, I am responsible for for effectively listening
their rules and obligations which makes me clear about the mission and vision of the
organisation. They are the top executives of the organisation so its my duty to treat them
with due respect and don't argue. In this I will also act as link between top management
and lower management by communicating the problems of lower level to the
management so that effective and efficient solution can be taken.
ï‚· Middle level management :- As a manager, I m responsible for communicating the rules
and policies to the entire staff and employees. Its my duty to make everyone understand
about the mission and vision so that everyone works in accordance for accomplishing
goals and objectives.
ï‚· Lower level management :- I am responsible for guiding and communicating them
which will help them to understand their work and fulfils the organisations objectives. I
am responsible for providing effective leadership and motivational skills to them so that
they will feel attentive and work will full zeal and confidence.
Different types of style which are essential in Travelodge are discussed below :-
Style Meaning
Listening skills This is very important because to work in an
organisation individual must be attentive in
employees or staff or customers and management, etc. Being the manager of Travelodge
I will use such resolving approaches for conflict which will be equal and beneficial to
everyone. I will not use approach which will give benefit to one party but hurts the
sentiment of another as this can harm the company.
4.2- Communication in a variety of styles and appropriate manner at various levels
Communication is one of the important function and element of organisation, as without
communicating no organisation can exist. It is the process of sending and receiving messages
through verbal and non verbal means which includes speech, writing, signals, behaviours,
gestures, etc. Being the manager of Travelodge, it will help me to in performing the job and
responsibilities. As, there are three levels in the organisation and I am accountable for
communicating the rules and policies at these levels are discussed below :-
ï‚· Top level management :- As a manager, I am responsible for for effectively listening
their rules and obligations which makes me clear about the mission and vision of the
organisation. They are the top executives of the organisation so its my duty to treat them
with due respect and don't argue. In this I will also act as link between top management
and lower management by communicating the problems of lower level to the
management so that effective and efficient solution can be taken.
ï‚· Middle level management :- As a manager, I m responsible for communicating the rules
and policies to the entire staff and employees. Its my duty to make everyone understand
about the mission and vision so that everyone works in accordance for accomplishing
goals and objectives.
ï‚· Lower level management :- I am responsible for guiding and communicating them
which will help them to understand their work and fulfils the organisations objectives. I
am responsible for providing effective leadership and motivational skills to them so that
they will feel attentive and work will full zeal and confidence.
Different types of style which are essential in Travelodge are discussed below :-
Style Meaning
Listening skills This is very important because to work in an
organisation individual must be attentive in
listening so that mission and vision are cleared
to them and they will work in accordance with
it.
Presentation skills These skills are useful in presenting rules and
policies to the people such that they don't feel
complex and are easily understood to them.
Communication skills Without communication no organisation can
run its business. Communication is necessary
at every stage and it helps in many aspects in
business organisations like guiding, motivating,
learning, etc.
4.3 Various time management strategies.
Time is very precious and needed to be managed. It refers to managing time effectively
so that the right time is allocated to the right activity. It is very important for personal and
professional life. There are various strategies for managing time used by me in Travelodge so
that employees don't feel burden and will be able to manage personal and professional life
effectively and those strategies are discussed below: -
ï‚· Setting everyday goals: - I will motivate them to set goals for every day relating to
whatever task they need to complete. This will help them in managing time for
completing the task.
to them and they will work in accordance with
it.
Presentation skills These skills are useful in presenting rules and
policies to the people such that they don't feel
complex and are easily understood to them.
Communication skills Without communication no organisation can
run its business. Communication is necessary
at every stage and it helps in many aspects in
business organisations like guiding, motivating,
learning, etc.
4.3 Various time management strategies.
Time is very precious and needed to be managed. It refers to managing time effectively
so that the right time is allocated to the right activity. It is very important for personal and
professional life. There are various strategies for managing time used by me in Travelodge so
that employees don't feel burden and will be able to manage personal and professional life
effectively and those strategies are discussed below: -
ï‚· Setting everyday goals: - I will motivate them to set goals for every day relating to
whatever task they need to complete. This will help them in managing time for
completing the task.
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ï‚· Prioritise workloads: -This will be useful for me in setting time for different tasks which
are to be performed by their importance. Most important task will be assigned more time
so that priorities will be set.
ï‚· Make and keep appointments: -I will make and keep appointments according to the
time available as this will help me in accomplishing goals and objectives of the
organisation.
Strategies Strength Weakness
Goal setting It will help me in being
organised and drive me
towards accomplishing
organisational goals and
objectives.
This has a major drawback of
saying no and advocates me on
behalf of myself.
Prioritise workload It will be useful in minimising
workload and I will be able to
accomplish the task.
If it is not used properly, then
important task may be assigned
less time which can result in
adverse consequences.
Make and keep appointments Useful in meeting different
clients for the purpose of
expanding business, products,
etc.
Some times if any client didn't
given appointment as and
when they need, then this can
create negative feeling in them
and it can harm the Travelodge
are to be performed by their importance. Most important task will be assigned more time
so that priorities will be set.
ï‚· Make and keep appointments: -I will make and keep appointments according to the
time available as this will help me in accomplishing goals and objectives of the
organisation.
Strategies Strength Weakness
Goal setting It will help me in being
organised and drive me
towards accomplishing
organisational goals and
objectives.
This has a major drawback of
saying no and advocates me on
behalf of myself.
Prioritise workload It will be useful in minimising
workload and I will be able to
accomplish the task.
If it is not used properly, then
important task may be assigned
less time which can result in
adverse consequences.
Make and keep appointments Useful in meeting different
clients for the purpose of
expanding business, products,
etc.
Some times if any client didn't
given appointment as and
when they need, then this can
create negative feeling in them
and it can harm the Travelodge
In addition to this Trvaelodge can take AIDA strategy into consideration as this will be helpful in
personal and professional development of individuals and an organisation.
Source: AIDA, 2013
Illustration 1: AIDA
personal and professional development of individuals and an organisation.
Source: AIDA, 2013
Illustration 1: AIDA
As AIDA here refers to awareness, interest, desire and action. So in order to manage time
effectively an individual must first be aware about the task which need to be accomplished and
need to be achieved, secondly an individual must create interest of fulfilling the objectives on
time and after generating interest a person should create desire to achieve the goal on time.
Lastly an individual need to take action so as to implement and to achieve target goals on time.
Thus, adoption of this AIDA strategy will be term to be a great measure in personal and
profession development of individuals.
effectively an individual must first be aware about the task which need to be accomplished and
need to be achieved, secondly an individual must create interest of fulfilling the objectives on
time and after generating interest a person should create desire to achieve the goal on time.
Lastly an individual need to take action so as to implement and to achieve target goals on time.
Thus, adoption of this AIDA strategy will be term to be a great measure in personal and
profession development of individuals.
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CONCLUSION
From the above mentioned report it can be concluded that personal and professional
development is very much essential for a manager of any organisation as he/she is termed to be
the backbone of an organisation. So manager must adopt different learning styles so as to
acquire knowledge in respect of different activities which are to be performed by the manager of
an organisation like leadership quality, operational knowledge and proper mode of
communication with subordinates and guest etc. Moreover it can also be concluded that proper
development plan must also be made so as to acknowledge the strength and weakness. Thus, it
will help in achieving target goal on time.
From the above mentioned report it can be concluded that personal and professional
development is very much essential for a manager of any organisation as he/she is termed to be
the backbone of an organisation. So manager must adopt different learning styles so as to
acquire knowledge in respect of different activities which are to be performed by the manager of
an organisation like leadership quality, operational knowledge and proper mode of
communication with subordinates and guest etc. Moreover it can also be concluded that proper
development plan must also be made so as to acknowledge the strength and weakness. Thus, it
will help in achieving target goal on time.
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Zepeda, S.J., 2013. Professional development: What works. Routledge.
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skills.html>.
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listing/assistant-hotel-manager-covering-oxfordshire-buckinghamshire-travelodge-
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Medway, F. J., Cafferty, T.P. and Medway, F., 2013. School psychology: A social psychological
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Online
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Trvelodge jobdescription. 2019. [Online]. Available through:<https://www.glassdoor.co.uk/job-
listing/assistant-hotel-manager-covering-oxfordshire-buckinghamshire-travelodge-
hotels-uk-JV_IC3380454_KO0,60_KE61,81.htm?
jl=2939835560&ctt=1549347541491&srs=EI_JOBS>.
Trvelodge jobdescription. 2008. [Online]. Available through:<https://www.glassdoor.co.uk/job-
listing/assistant-hotel-manager-covering-oxfordshire-buckinghamshire-travelodge-
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