Professional Knowledge, Skills, and Behavior Required by HR Professionals

Developing Individuals, Teams and
Organisations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1 Professional knowledge and skills and behaviour required by HR professionals..................1
P2 Audit to identify appropriate knowledge, skills and behaviour and develop a professional
development plan for a given job role.........................................................................................2
LO 2.................................................................................................................................................5
P3 Difference between organisational learning and individual learning.....................................5
P4 continuous learning and professional development for sustaining business performance.....5
LO 3.................................................................................................................................................6
P5 Understanding how high performance working helps employee engagement and how it is a
competitive advantage within a specific situation.......................................................................6
LO 4.................................................................................................................................................7
P6approaches to performance management and their support towards high performance
culture and commitment..............................................................................................................7
CONCLUSION................................................................................................................................9

INTRODUCTION
Training and development is a process where employees can develop their skills and frame a
conceptual framework of employees for their own growth as well organization (Thejashwini,
Kumar and Alex, 2018). Present report based on High town housing Association who helps
people who cannot afford new homes. It helps in building thousands of new home and provide
support and care for needy people. This report will lay emphasis on appropriate and professional
knowledge skills required by HR Professionals. This report also highlights the personal skills
audit to identify appropriate knowledge, skills and behaviour and develop a professional
development plan for a given job role.
LO 1
P1 Professional knowledge and skills and behaviour required by HR professionals.
HR plays an important role in the organization. HR establishes organization culture and
motivate employee to achieve organization goals. Various knowledge, skills and behaviour
required by HR are:
Knowledge:
A company's HR must be aware of business and its environment in which it operates.
Human resource manager must have good knowledge, understanding and able to use
technologies which is been used in the organization. HR must have knowledge of ethical
standards that help business to run smoothly which can be beneficial for high-town housing
association (Haque and et.al., 2016). HR must have knowledge of best practices like safety
and health issues, fair evaluation system, 360 degree performance management etc. HR manager
must know how to maintain good relation with employees and labour which increases
productivity in business and also have knowledge of international HR to achieve competitive
advantage over competitors at national and international level. Human resource information
system allows activities and process to occur electronically which make work lighter and more
efficient for HR professionals (Dalton, 2018).
Skills:
Being responsible for hiring, making decisions, performance appraisal, planning,
organising etc. requires number of skills:
 Communication: It plays an important part in HR career because strong and oral
communication skills helps to covey business related information to employees and while
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conducting interviews, training sessions HR manager need to be comfortable and
confident (van der Westhuizen and van der Haar, 2018).
 Multi-tasking: HR manager has various responsibilities to play such as interviews,
training programs, recruitment, retention, payroll that may change day-to-day. HR
manager need to be calm under pressure. It is the most important skill that should possess
in each HR. HR need to be calm under pressure.
 Leadership: HR manager must be a good leader and able to manage company's
development, employees and stay committed to the job. A good leader need to be positive
and motivated whom everyone listen (Saliba, 2018).
Behaviour:
HR professionals are expected to behave properly and deal with highly sensitive issues,
pay and benefit, change in organisational policies and personal challenges impacting work. HR
professional must have:
 Adaptability: HR manager must be willing to listen and learn to accept change in
priorities, change in policies, change in organizational structure and has the flexibility to
maintain high standards in a changing environment. HR should not react negatively, but
adapt changes positively. This plays a very important role in HR professionals career
(Fapohunda, 2017).
 Adding value: HR manager should actively engage in the wider business and provide
information that positively contributes in influencing business decisions thus adding
value to business. Continuously improving own working processes will motivate
employees and helps in increasing turnover.
 Ethics and integrity: HR manager must be honest and perform all the activities with
good intention. Business should be conducted ethically so that no conflicts arises
(Pienyu and Sharma, 2017).
P2 Audit to identify appropriate knowledge, skills and behaviour and develop a professional
development plan for a given job role.
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