[PDF] Personal development planning

T-1.8.1
Details of
Assessment
Assessment
Type
Personal Development Portfolio
& Knowledge Evidence
Details of Subject
Subject Name Personal Development
Details of Unit(s) of competency
Unit Code (s) and
Names
BSBWOR501 Manage Personal work priorities and professional development
Details of Assessor
Assessment Outcome
Results Competent Not Yet Competent Marks / 100
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in
competency and comments on positive improvements:
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________

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Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I am also aware of my right to appeal and the
reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____

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Purpose of the Assessment
The purpose of this assessment is to assess the student in the
following learning outcomes:
Competent
(C)
Not Yet
Competent
(NYC)
1.1 Serve as a positive role model in the workplace through personal work
planning
1.2 Ensure personal work goals, plans and activities reflect the
organisation’s plans, and own responsibilities and accountabilities
1.3 Measure and maintain personal performance in varying work
conditions, work contexts and when contingencies occur
2.1 Take initiative to prioritise and facilitate competing demands to
achieve personal, team and organisational goals and objectives
2.2 Use technology efficiently and effectively to manage work priorities
and commitments
2.3 Maintain appropriate work-life balance, and ensure stress is effectively
managed and health is attended to
3.1 Assess personal knowledge and skills against competency standards
to determine development needs, priorities and plans
3.2 Seek feedback from employees, clients and colleagues and use this
feedback to identify and develop ways to improve competence
3.3 Identify, evaluate, select and use development opportunities suitable
to personal learning style/s to develop competence
3.4 Participate in networks to enhance personal knowledge, skills and
work relationships
3.5 Identify and develop new skills to achieve and maintain a competitive
edge
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment
 Computer with relevant software applications and access to internet
 Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
 This assessment has to be completed In class Online
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All
other feedback will be provided by the end of the term.
 Should you not answer the questions correctly, you will be given feedback on the results and your
gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to
be deemed competent for this unit of competency.
 If you are not sure about any aspects of this assessment, please ask for clarification from your
assessor.
 Please refer to the College re-assessment for more information (Student Handbook).

T-1.8.1

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ASSESSMENT BRIEF & INSTRUCTIONS
This assessment comprises both the knowledge evidence in PART A and the evidence on
management of personal development in the portfolio in PART B. You are required to respond to
the knowledge evidence questions (PART A) and as well as complete the personal development
portfolio (PART A) to be deemed competent. In this assessment learners are required to govern the
developmental needs, establish personal work goals, set and meet own work priorities and maintain
professional aptitude, needed to attain personal and organisation’s goals.
PART A: KNOWLEDGE EVIDENCE– 20%
In this PART, there are total of 10 (ten) knowledge evidence questions that you must respond in order
to be evaluated for the underpinning knowledge requirements attached to the unit.
This part of the assessment has been established with the aim to measure your personal knowledge,
skills and attributes in contradiction of competency standards that are critical to develop and maintain
professional competency. Through this assessment you are required to provide evidence of your
developmental needs and the knowledge required to establish personal work goals, set and meet own
work priorities and maintain professional aptitude and performance, that are required to attain
personal and organisational goals.
PART B: PERSONAL DEVELOPMENT PORTFOLIO – 80%
Using the Personal Development Portfolio template provided in this part of the assessment, you
will develop your own development folio that relates to your current employment at an enterprise of
your choice (within Australia) or use the simulated organisational context of CoffeeVille. The
link to the simulated organisation information is attached within the PART B section.
In the simulated organisational context you will assume responsibility as a newly hired manger of the
workplace who will lead a team of service people. You will be progressively completing all the tasks
relating to establishing your personal work goals, setting up attainable goals for your team and
yourself, develop and maintain professional competence by getting feedback from various
stakeholders and by participating in related professional networks. To demonstrate competency you
will need to complete all the tasks assigned to you in relation to your personal development portfolio.

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PART A – KNOWLEDGE EVIDENCE
Instructions: The PART includes 10 knowledge evidence questions and you must respond to all. Use
the provided spaces below each question to respond to the question. Your responses to these
questions will be evaluated for assessing the underpinning knowledge requirements attached to the
unit. You can find the related resources and learning materials in the subject e-learning page.
Question 1. Explain the three learning styles and discuss how they relate to individual learners.
(2 marks)
Learning Style Explanation How does it relate to a learner?
Visual Learners that learn and understand
best when information is presented
in the form of visual images.
Learner with visual learning style has
preference images, diagrams, displays,
demonstration in their learning activity.
Through visual learning style learners;
 Create drawing or highlight
important topic
 The visual journey assist them
to memorise content (Anusic
and Schimmack, 2016).
Auditory In this learning style, individual
learns through listening.
Learner with auditory learning style
prefer remember and understand new
concept or information through sounds
and noises and spoken word.
Learners with this learning style;
 Make recordings of class notes
and learn through listening
them.
 Discussion of notes and
assignments.
Kinesthetic This is the most physical of all the
learning style as In this style,
individuals learn through use
gestures, body movement.
Kinaesthetic learners absorb
information best through movement,
touch and motion.
This style relate to the learner who use
role play or dramatise concepts,
studying while moving or standing
Question 2. What do you understand by work life balance? From an employee or worker’s

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perspective, describe four methods of achieving a healthy work-life balance. (2 marks)
Work life balance refers to the concept that describe the balance of individual need
between time allocated for work and other elements of life. In other words work life balance
is a lack of opposition between the life roles and work roles.
Four methods of achieving a healthy work-life balance
 Determine priorities: Employees should reflect on what is more important and make a list
of the priorities. Then they are required to look upon what is urgent and important, important
but not urgent, urgent but not important or neither important nor urgent. This will help in
managing time for personal work and office work.
 Take short breaks throughout the day: Workers should remember to take time such as
short breaks throughout the day for self (Dahmarde, Khodabakhshi and Rad 2018). This
can include; taking proper lunch break, getting up and stretching every 15 minutes. This
give time for personal and will help employees to become more clear, focused and
productive.
 Encourage efficient work- not more work: The efficiency should determine by the
employees and the strength should effectively use in doing efficient work. Employees need
an environment at workplace that encourage efficient work more than extra work.
 Leave work at work: from an employee perspective it is essential to understand and build
mental switch between work and home. Employees should schedule such activities that
make them free from the extra spending time at work.
Question 3. Describe two work methods and practices that can improve personal
performance and competency. (2 marks)
There are various work methods and practice that assist in improving personal performance and
competencies;
 Participating in improvement process: Training sessions conducted by the leader to
improve the performance of employees. It is essential for individual to participate in training
and coaching. But before this, individual is required to understand the weak spot that have
need of improvement. It will help in learning new things and enhance skills and responsible
in betterment of work pattern.
 Stay focused-avoid distraction: Focus is the fundamental quality that can be seen in
productive people, thus, it is essential to avoid any distraction come while working that
break the focus. It will help in consistent progress and performance will improvise if
individual being focus on his work (Dhaini and et.al., 2018). To stay ahead, individual can

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practice meditation, reading books, listen music, etc.
Question 4. Explain four essential elements (what are to be included) of a personal
development plan tool. (2 marks)
There are many elements involve in personal development plan tool such as:
Clear Vision: It is actually useful to think about where individual want to be and what they want to
do. It can be helpful to think in orders to various lengths of time. For instance: one moth, one year,
five-year. Also, it useful to create vision as detailed as possible across the areas of life.
Great understanding skills: It is the next phase in personal development plan in which individual
think about skills that they need to improve and reason of important to accomplishing the vision. It
is essential to make sure that abilities individual are targeted and connected with purpose
effectively.
Clear idea of standard: It is the necessary to identify the difference among current and future
standards. Therefore, it influences on long time period and also how many efforts that individual
needs to put in.
Level of priority areas: It is the needed to priorities. One very great mode to do this is to list all
spheres for improvement than ask itself two questions about every one, replying on scale of one to
five: how essential is this to them?
Question 5. Explain two techniques in relation to personal goal setting. (2 marks)
It is the necessary to set up personal goals. For that, many of techniques can be utilized that involves:
Create timeline: It is necessary to create or make timeline for setting the personal goals. If individual
feel that utilization of resources can realistically attain these goals, so that they can create the
timeline for accomplishing the personal goals. Effective setting up timeline is technique for achieving
goals (Gholipour, 2016).
Review and repeat: It is needed to take the feedback, experience and review them compared to
highlighted goals. This continuous comparing of activities of individual to desired objectives that will
keep on project, give insight and aid to go of attitudes which are hindering their progress.
Question 6. Explain any two of the basic principles of time management. (2 marks)
Time management is very essential for accomplishing the personal and professional goals. For that,
there are many basic principles which can utilize by individual. Such as:
Planning: There have no problem with planning those who concentrate on the future. Having all
formed ahead of time importantly raises their opportunities of success. There is high space among
having plan and brining it into effect. If an individual feels that plans are not guarantee of success, so
that planning is very essential action for them.
Checking: If individual are perplexed at similar really hard activity or fight difficult which they can not

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solve, and they must go through revision procedure and create final judgement about it. It is to
create breaks and utilize them to set progression and other essential factors such as priorities,
successes, failure and procedure.
Question 7. Discuss the steps in performance management. Explain key performance
indicators (KPI) with an example. (2 marks)
The performance management is essential for leaders and employees within the organization. There
are many steps of performance management which involves:
Planning: In this step, manager and worker are involved and agree what the workers must achieve, to
what standard and ways of measuring the outcome.
Monitoring: It is necessary to continuous monitor of progression and performance of employees. It
does not mean that looking each and every aspect and ways of fulfilling the assigned tasks and
actions of workers.
Reviewing: The standards and achievements of workers which have been agreed at the starting step
analysed by manager and workers (Lejeune, Beausaert and Raemdonck, 2018). Also, they consider
what new workers have studied and utilized their knowledge in current position and future job the
Coffeeville.
Improving: It is the necessary to improve the performance of employees by understanding the
reasons why workers are not acting at the optimum level.
Measurement: It is the procedure of gathering information needed for measures the performance to
same level.
Key Performance Indicators (KPI):
KPI is kind of measuring the performance which aids to understand performance of company or
department. There are various examples of key performance indicators such as financial metrics,
consumer, process and people. Through these, company like Coffeeville measure the performance of
department and company.
 Finance Matrix: It involves profitability, cost of good sold, cost, sales by region etc.
 Consumer Matrix: It includes consumer lifetime value, satisfaction and retention, number of
consumers etc.
 Process Matrix: It involves customer support tickets, % of product defects etc.
 People Matrix: It includes employee turnover rate, employees satisfaction, % of response to
open positions.
Question 8. Discuss any 4 (four) methods or ways you can gather feedback on your own
performance. (2 marks)

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It is the necessary to collect the feedback for performance of employees within the Coffeeville. For
that, there are various methods that can be utilized by company . Such as:
Employee performance review: It is necessary to take review of performance to employees on the
regularly basis. Then, company collect the feedback to their performance in Coffeeville.
Team meetings: It is also method of collecting the feedback by conducting the team meetings. In
meetings, leaders ask the questions about the performance (Rubens and et.al., 2018).
Suggestions box: It is the also technique to collect the feedback by giving the suggestion in the box.
This can aid to improve the performance by adopting the suggestions of employees.
Employee surveys: Company needs to collect the feedback by taking the surveys relating to
employees performance at the Coffeeville.
Question 9. Explain self-awareness. List 4 (four) techniques that you can use to achieve self-
awareness. (2 marks)
Self-awareness: It is having clear percept of personality, involving strengths, weakness, ideas, values,
motivation and emotions. It enables to understand other people, ways of realize and attitudes as well
as responses to them at the moment.
Techniques of improving self-awareness:
 It is the necessary to know about the strengths and coping with weakness that can aid to
improve self-awareness.
 It is the necessary to develop spontaneous decisions makings skills.
 Then, individual needs trying new experiences and exploring new things.
 An individual needs to practice self-disciplines in terms of improving self awareness.
Question 10. Using the “Big Five” personality traits model, identify and explain your own
personality traits. (2 marks)
Link to Big Five model: https://www.verywellmind.com/the-big-five-personality-dimensions-2795422
The big five are wider categories of personality traits. It is essential to note that each of five
personality factors shows range among two extremes.
Openness: This trait attributes characteristics like imagination and insight. People who are large in
this trait also attend to have wider range of interest.
Conscientiousness: It involves large levels of reflection, great motivation control and goal focused
attitudes.
Extroversion: It is classified by reactivity, sociality and assertiveness and large figures of emotional
expression (Sutin and Terracciano, 2016).
Agreeableness: This personality attributes involves trust, kindness, affection and another pro social
attitudes.

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Neuroticism: It involves classified by sadness, moodiness and emotional imbalance. Single persons
who are high in this trait tend to experience mood, irritability and sadness.

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PART A: KNOWLEDGE EVIDENCE MARKING ALLOCATIONS
(Trainer/Assessor use for assessing & marking purposes)
The learner will be assessed on the following knowledge
evidence and performance evidence
Y/N Marks
allocated
Marks
received
Q1. Explain types of learning style/s and how they relate to
the individual
2
Q2. Describe methods for achieving a healthy work-life
balance
2
Q3. Describe types of work methods and practices that can
improve personal performance
2
Q4. Explain principles and techniques involved in the
management and organisation of a personal development
plan
2
Q5. Explain principles and techniques involved in the
management and organisation of personal goal setting
2
Q6. Explain principles and techniques involved in the
management and organisation of time
2
Q7. Explain principles and techniques involved in the
management and organisation of performance measurement
and personal behaviour
2
Q8. Explain principles and techniques involved in the
management and organisation of performance measurement
and personal behaviour
2
Q9. Explain principles and techniques involved in the
management and organisation of self awareness
2
Q10. Explain principles and techniques involved in the
management and organisation of personality traits
identification
2
TOTAL MARKS 20

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PART B – PERSONAL DEVELOPMENT PORTFOLIO – 80%
Using the Personal Development Portfolio template provided in this assessment, develop
your own development folio that relates to your current employment at an enterprise of
your choice (within Australia) or use the simulated organisational context of
CoffeeVille. The link to the simulated organisation information is attached below.
Your personal development plan is intended to provide an overview of yourself as an individual in your
personal and work life and to give you the opportunity to reflect on how your strengths and
weaknesses impact aspects in your life. It is also an opportunity to develop the skills to manage your
personal work priorities and professional development. Finally the plan will provide further opportunity
to reflect on where you would like to go and your goals for the future.
CONTEXT & SCENARIO
You are currently being hired as the manger of the workplace who leads a team of service people.
You will be progressively completing all the tasks relating to establishing your personal work goals,
setting up attainable goals for your team and yourself, develop and maintain professional competence
by getting feedback from various stakeholders and by participating in related professional networks.
To demonstrate competency you will need to complete all the tasks assigned to you in relation to your
personal development portfolio.
What is required?
You are required to explore the simulated organisational documents (CoffeeVille) or use your own
workplace documents, analyse the various situations mentioned within the tasks and respond to those
tasks. You are also required to
 Use business technology to prioritise
 Provide evidence that you have participated in networks
 Develop a personal development plan
 Identify learning opportunities related to your career (used in simulated workplace or your
chosen workplace) and develop new skills
 Maintain work-life balance and identify and reduce work related stressors
 Maintain personal work performance and seek feedback from various stakeholders
Various stakeholders in this context (for the case organisation UNIQLO Australia)
 Change Manager/Agent – You
 Owner ( Supervisor) – Your trainer
 Customers, employees and other stakeholders – Your fellow classmates
There are no specific word limits on your personal development portfolio but it must follow the
structure illustrated next and the portfolio template provided. It must also include all screenshots and
appendix attachments mentioned within the tasks.

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PART B - STRUCTURE & MARKING ALLOCATIONS
(Key elements required for the assessment. Trainer/Assessor use for assessing & marking purposes)
STRUCTURE & CONTENT MARKS
ALLOCATED
MARKS
RECEIVED
TASK 1: ESTABLISH PERSONAL WORK GOALS
a. Identification of Job duties and tasks 4
b. Personal Work Planning Schedule 4
c. Review and alignment of personal work schedule with
organisational plans and goals
4
d. Contingency work planning schedule for varying work conditions 6
TASK 2: SET AND MEET OWN WORK PRIORITIES
a. Prioritisation of unexpected work demands 6
b. Management of unexpected work demands using technology 6
c. Facilitation of unexpected work demands within the workplace 4
TASK 3: MAINTAIN WORK-LIFE BALANCE
a. Maintain work-life balance 5
b. Identifying and Managing Personal Work Related Stressors 5
TASK 4: MAINTAIN PROFESSIONAL COMPETENCE
a. Develop a personal development plan 10
b. Identify persona/professional goals and goals action plan 4
c. Seek feedback to improve competence 4
d. Use opportunities to develop competence 4
TASK 5: PARTICIPATE IN NETWORKS
a. LinkedIn account and industry magazine subscription 4
b. Twitter account and industry association subscription 4
c. Brief on the industry related news/update and discussion 6
APPENDIX 1 ( Completed Stress Management Checklist) N/A
APPENDIX 2 (References and external resources) N/A

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TOTAL MARKS 80
Personal Development Portfolio template for PART B follows next. You are required to complete every section of the
template and modify individual templates according to your organisational requirements.

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TASK 1: ESTABLISH PERSONAL WORK GOALS
Scenario: Considering that you are the cafe manger (or the chosen workplace) of who leads a team
of service people, you need to be the professional role model for other staff members of the cafe. To
be a role model, you will need to ensure that your personal work planning is exceptional so that others
can follow you.
In this task you are required to
a. Refer to the CoffeeVille business information (or your chosen workplace job duties) and
identify at least eight (8) important duties and tasks that you need to perform frequently as the
manager of the workplace. This should exclude the responsibilities that you delegate to
others. (4 marks)
b. Based on the previously completed job duties and tasks of your managerial position, create
your daily personal work schedule within the organisational. Two examples provided. (4
marks)
c. Review and align your personal work schedule with organisational plans and goals (within the
simulated CoffeeVille environment or your own workplace documents). (4 marks)
d. Using the organisational risk situations, create a contingency work planning schedule in order
to maintain your personal performance in varying work conditions. (6 marks)
a. Identification of Job duties and tasks
Number Description of the duty or task
1 Cafe manager: Cafe managers are accountable for hiring and training
workers, allot tasks, implementing standards of cleanliness and safety,
organising meetings, maintaining stock and assuring large level of
consumers satisfaction.
2 Store Manager: This person is responsible for determining different
kinds of risks are acceptable, set of standards and demands of employees
in relation to conduct and approve leading judgement influencing risk
profile or exposure of Coffeeville.
3 Cafe Assistant: Cafe Assistant is responsible for handling and meeting
expectations of consumers, up-sell to increase profitability, keeping tidy
and clean involving table, clearing, removing waste (Tasker, 2015).
b. Personal Work Planning Schedule
WEEKLY PERSONAL
WORK SCHEDULE
Your role duties/tasks Time required Frequency of the work Priority
Checking the cafe inventory
and pantry/ Preparing the
roster
1 hour / 2
hours
Once daily/ Once
weekly
Very important/
Important
Implementing the standards
of safety and cleanliness
2 hours On the day to day
basis
Very essential

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Managing and exposure of
the risk profile
1 hours On the monthly basis Very essential
Handling and meeting
consumer expectations
Each and
every hour
Daily basis ` Most essential
c. Review and alignment of personal work schedule with organisational plans and goals
Instructions: The organisational goals were selected from the simulated CoffeeVille environment.
Refer to Operational Plan section of the document. If you are choosing your own organisation, you will
need to include your organisational goals in the first column replacing the CoffeeVille goals. You must
explain how your personal work goals that you have set in your schedule aligns/relates with the
organisational goals.
Organisation’s Operational
Goals
Alignment of personal work goals to organisational
goals
To position CoffeeVille as a
provider of a superior coffee
experience and supplier of gourmet
food in the CBD.
Through this organisational goal, an individual
accomplishing their own goal which is related to
increase confidence for increasing the profits.
Increase foot traffic from 250 to 300
customers per day. Through this organisational objective, an individual
achieving own goal that is related to develop the ability
and knowledge about te business.
Establish good will within our target
market so that at least 7of 10
people within area (500 metres)
rate our company as socially and
environmentally responsible.
Through this organisational goal, an individual
accomplishing their own goal that is related to build
their image, reputation and social productivity (Wu,
2016).
Efficiency in serving. Waiting time
of maximum 5 minutes. Through this organisational goal, an individual
accomplishing their own goal which is related to
improve the time management skills in the Coffeeville.
Minimum 10% increase in gross
revenue. Through this organisational objective, an individual
achieving own goal which is related to fulfil the
financial needs and wants.
Source and use ethically produced
and environmentally friendly food,
beverages and packaging.
Through this organisational objective, an individual
achieving own goal which is related to developing
knowledge about the environment (Wu and Ke, 2015).
Staff members are happy and
motivated in their work. Through this organisational objective, an individual
achieving own goal that is related to build relationship
with employees .
Staff members are trained to
competently perform all tasks. Through this organisational objective, an individual
achieving own goal which is related to grow the
business in effective manner.

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d. Contingency work planning schedule for varying work conditions
Instructions: Using the information “CoffeeVille’s Risk Areas” from the “Policies & Procedures”
section in the simulated environment document, create a contingency work plan that you will follow
when these risks will affect your business operation. You are required to prepare backup plans for at
least six (6) risk areas mentioned in the document.
If you are using your chosen organisation, you will need to identify at least six (6) the risk/contingency
areas and then prepare a plan for varying work conditions for those contingencies.
One example provided.
Risk or Contingency Areas Variation and Contingency plan
Customer interaction - timely service
when queues get big during morning
service
Hire one extra staff during morning service and
provide my hand in service during morning peak
hours.
Marketing- timely promoting the goods
and services of business.
For that, Cafe manager is responsible for provide
the effective training and knowledge for
marketing and promoting the business, its services
for accomplishing the objective .
Usage of technology- Providing the
appropriate knowledge about technology.
For that, Cafe manager is responsible for giving
the training to employees for utilisation of
different technology which are usage in the
Coffeeville.
Communication- consumer interaction
while provide the services.
For that, Cafe manager is responsible for adopting
the different ways to improve the communication
to employees which can directly impact on
consumer interaction.
TASK 2: SET AND MEET OWN WORK PRIORITIES
Scenario: Since your workplace is a busy cafe (or any other workplace), you understand that there
needs to be multitasking by your team members. These types of multifaceted and unexp4eted
demands of workplace requires a work priority plan. In this section you will set and meet your own
work priorities.
You are required to
a. Based on the situation that highlights the competing demands of your workplace, you will now
take initiatives to prioritise and facilitate these unexpected work demands in your workplace.
To do this, you will now prepare a prioritisation table of these demands. One example
provided. (6 marks)
b. Create a TRELLO account (https://trello.com/en) to develop a work plan for the unexpected
work demands of your workplace. Once completed with the plan, provide a screenshot of your
plan. (6 marks)
c. Once the prioritisation and management of the unexpected work demands are completed,
you will now have to communicate and facilitate these sudden demands and explain the ways
you want to address them. You will need to send an email communication, discuss and record
the facilitation plans with your team members using meeting minutes. (4 marks)
a. Prioritisation of unexpected work demands

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Instructions: Based on your variation and contingency plan in previous task, you are now required to
identify the change requirements, categorise them and prepare a priority list based on your
organisation’s unexpected work demands.
Identified Change requirements
(as identified in previous task)
Category
(Important and urgent; Important but
not urgent; Not important but urgent;
Not important and not urgent)
Priority Number
allocated
(start from 1)
Customer interaction - timely service when
queues get big during morning service
Important and urgent 1
Marketing- timely promoting the goods
and services of business.
Important and urgent 4
Communication- consumer interaction
while provide the services.
Important and urgent 3
Usage of technology- Providing the
appropriate knowledge about technology.
Important and urgent 2
b. Management of unexpected work demands using technology
Instructions: Using a TRELLO account (https://trello.com/en), develop a work plan for the
unexpected work demands of your workplace. Once completed with the plan, provide a screenshot
of your plan made with TRELLO within the box below.

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c. Facilitation of unexpected work demands within the workplace
Instructions: Using the two templates below facilitate and manage the unexpected work demands to
your (cafe or other) team. To do this you are required to communicate to your team via email to
announce the unexpected work demands and also to call for a team meeting to manage this situation.
You are also required to complete the meeting minutes form to highlight the facilitation plan on those
unexpected work demands.
Coffeeville
Australia
This is to inform to all the team members of all the departments about the unexpected work
demands which is related to work load and time pressures. For that, company has to decide
to conduct the meeting for managing the workload within the firm. As per the seasonal
demand, there are large level of employees will be required. Also, human resource
department will conduct the training and development for managing the workload at the
company.
It is necessary to employees and employers attend all the training and development
programs at the workplace.
Human resources department
Coffeeville.
Meeting Minutes – Facilitation of sudden work demands
1 Attending team members
[Name 1]
[Name 2]
[Name 3]
1 Announcements on Facilitation plans
Human resource department will take action for managing workload in the firm. For that they are
responsible for providing the appropriate training and development for completing all the activities.
2 Feedback from team
Company needs to give the solution relating to feedback for ineffective management of workload.
3 Summary of the plan
TASK 3: MAINTAIN WORK-LIFE BALANCE
Scenario: Due to the nature of managerial work and competing demands in your workplace or any
other workplace, stress is inevitable. This is why you need to clearly understand and maintain a work
life balance. You also need to identify the various stressors of your workplace. In this task you are
required to provide evidence that you maintain appropriate work-life balance and effectively manage

T-1.8.1
personal health and stress. Refer to “Employee Handbook” section within the CoffeeVille document
for further information on policies.
You are required to
a. Using the information from the sources in the table below, discuss and explain why you need
to maintain a work-life balance. Explain how you would maintain your work life balance
considering that you have so many work related demands, deadlines and targets. Mention at
least five (5) plans. Use bullet points to discuss your plans. (5 marks)
Examples: leaving work place exactly on time; not taking phone calls after you have left the
workplace unless emergency.
b. In this task you are required to identify and manage personal work stressors that you will and
may face as a manager in the simulated workplace (or chosen workplace). Complete the
Stress Management Checklist and attach in Appendix 1. (5 marks)
a. Maintain work-life balance
Organisation Link to information Description of information type
Mental
Health@Work
Improving wellbeing and productivity in
the work place
ReachOut Mental health information for young
people
Lifeline tips:
Overcoming Stress
Toolkit for overcoming stress
Heads Up: Workplace
stress
Definition and information on workplace
stressors and how to tackle workplace
stressors
e-Couch
Self-help interactive program providing info
and strategies for depression, anxiety,
relationship breakdown, loss & grief.
Discuss your work-life balance plan here:
The work-life balance of Coffeeville in which they provide healthy and safety atmosphere to
consumers and staff members. All the workers of company are expected to show the business and
dress accordingly.
The company needs to focus on the following all legislations relating to equal employment
chances and diversity at the workplace. This can aid to maintain the effective work life balance.
Also, Coffeeville requires directing on the solving the all complaints or inquires relating to
work or activities in the workplace.
b. Identifying and Managing Personal Work Related Stressors
Instructions: Access and complete the Stress Management Checklist document linked
below and attach in Appendix section. Once completed with the checklist, select the actions
that you will use to manage the work related stressors and explain how you want to manage
them.

T-1.8.1
It is the necessary to manage the stress to employees. There are many work stressors such as
lack of control, lack of clarity, poor communication, changes in technology, labour turnover
which can highly influenced on the overall the Coffeeville. For that, Cafe manager will focus
on managing the stress by following different activities which involves such as:
 Training and development
 Building the employee relationship
 Developing employee involvement
 Implementation of different change models
 Effective controlling of activities of Coffeeville.
TASK 4: MAINTAIN PROFESSIONAL COMPETENCE
Scenario: Since you are the sole manager other than the owners of CoffeeVille, you will need to
maintain your professional competence which will allow you to maintain competence within the
hospitality industry. To do this you are required to provide evidence that you have developed and
maintained professional competence. To do this you are required to develop an individual
development plan, a goals and action plan, receive feedback from various people (team members,
supervisors, customers, etc) to improve competence, and eventually identify and use opportunities to
develop competence.
In order to understand why you need to maintain pr4ocfessioanl competence, refer to the Policies and
Procedures section of the CoffeVille Simulated Organisation document and find the policies below:
Management/Employee Relations Policy, Remuneration and Performance Appraisal Policy and
Performance Management Policy.
You are required to
a. Develop a personal development plan for improving your competence in your field and career.
(10 marks)
b. Identify your personal and professional goals create an action plan for those goals. (4 marks)
c. Seek feedback from your team members and from your supervisors in improving your own
performance and competence. To do this you are required to write an email to ask for their
feedback on your performance, competence, skills, behaviour, timeliness, knowledge, etc. (4
marks)
d. Using your hospitality industry (or your chosen workplace’s industry) and your organisation
location, identify and use new opportunities to develop your competence. To do this you are
required to conduct an Internet search to identify learning opportunities and mention how the
opportunity relates to your career and personal learning styles. (4 marks)
a. Personal Development Plan
INDIVIDUAL
DEVELOPMENT
PLAN
Name (Last, First, MI) Organisation Name
Current Position Supervisor’s Name

T-1.8.1
Period for this plan Developmental goals
for the period
Current
Developmental
Activities
Learning and
Development Need
Provide a specific
description of the needed
changes (e.g. skills
needed, knowledge
required, topics/content to
learn).
Description of
development Activities
E.g. Course, Workshop,
Conference, Self-
development (research,
reading, etc.), Coaching,
Mentoring, Job Shadowing,
Project work, Committee
Membership, etc.
Resources Required
Provide information on what
resources and support may
be required (financial,
technology, coaching
support, learning assistance,
etc)
Timescales & KPI
E.g. End of April, To be
completed in the next 6
months, Over next 1-2
years.
Communication
skills
An individual will
need to attend the
coaching and reading
for developing oral
and written
communication.
An individual will
follow technology
resources for
developing oral and
written
communication.
Developing of
communication
skills within 1 week.
Time management
skills
An individual will to
take review from
supervisors for
developing time
management skills.
An individual will
follow technology
resources for
developing time
management skills.
Developing of
communication
skills within 1 week.
Planned
Developmental
Activities
Training and
development
Coffeeville conduct
the training and
development
programs for
developing the sklills
and competencies.
Through online
resources, company
needs to organise the
training and
development for
employees.
In week.
Conducting
different activities.
Company needs to
organise the different
activities and events
for new employees to
feel the comfortable
and happy
environment.
Through conducting
the online games,
firm needs to conduct
the events for new
employees.
On the festivals.
I have discussed with my
supervisors/owners on the
personal development options
available to me and declare
that the plans stated are for
my personal career
development.
Employee Signature Date

T-1.8.1
b. Goals Action Plan
GOALS ACTION
PLAN
Personal Goals
Action Plan
(How do you plan to
achieve it)
Professional Goals
Action Plan
(How do you plan to achieve
it)
In 1-months’ time:
Career passion and
personal satisfaction
An individual
needs to
complete the job
responsibilities
and duties as per
their career
choice and
competencies.
In 1-months’ time:
Developing knowledge
and skills.
Through training and
development,
developing skills and
knowledge.
In 6 months’ time:
Financial stability An individual
needs to earn the
money and
profits for
maintaining the
financial
stability.
In 6 months’ time:
Growing the business Through provide the
effective services and
goods to consumers.
In 1-years’ time:
Proper mindset and
balance.
An individual
needs to learn the
lesson from their
mistakes and be
inspired for
proper mindset
and balance.
In 1-years’ time:
Developing the image
and reputation
Increasing the sales
and profits as well as
create the high
position.
c. Seek feedback to improve competence
Scenario: Assuming that your organisational target is to met at least 90% of sales target, 85% of
service level target, and 80% of your waste reduction target and you have exceeded both the service
and waste reduction targets but only met 80% of sales target on your first quarter of employment.
While asking for feedback via email please ensure that you ask for feedback on your performance,
competence, skills, behaviour, timeliness, knowledge, etc that impacts not just your workplace but
also your own competence. Refer to CoffeeVille document for further information on targets.
Feedback Email
To
This is information relate to communication and time management skills for developing
competencies in relation to complete the work and accomplish the objectives and goals of team.

T-1.8.1
For that,, company will decide to conduct the training and development programs for improving
these skills and competencies at the workplace.
Human Resource Department
Coffeeville
d. Use opportunities to develop competence
Instructions: Conduct an Internet search to identify learning opportunities and mention how the
opportunity relates to your career and personal learning styles. Identify at least four (4) learning
opportunities that you can use to develop your competence.
Identified Opportunity
Type
Internet link to that
opportunity or learning
Relation to your career
and personal styles
When and how do you plan
to use the opportunity
Developing
knowledge about
different software.
Through different
software, an
individual complete
their work
effectively.
While maintaining the
financial records and
data in Coffeeville.
Getting the job at
online business
Through this, an
individual planning
their career in online
fields.

T-1.8.1
TASK 5: PARTICIPATE IN NETWORKS
In this section you are required to provide evidence that you have participated and subscribed to your
relevant industry networks. You are also required to explore industry relevant news and updates that
may affect you and your organisation.
You are required to
a. Create a LinkedIn account and subscription to Hospitality Magazine
(https://www.linkedin.com/showcase/hospitality-magazine) or provide evidence of your
existing LinkedIn account with a related industry magazine subscription (if using your existing
organisation and industry). Provide a screenshot of your account page with subscription. You
may wish to blur/hide any sensitive information of your account. (4 marks)
b. Create a twitter account and subscribe to @RestCatering (Restaurant and Catering Industry
Association) on social media network Twitter. Provide a screen of your account &
subscription. If you are using your own organisation, please provide a screenshot of your
related industry subscription on twitter. (4 marks)
c. Choose one relevant industry update/news from @RestCatering or from your own industry
association (if using your own industry). Provide a brief on a new update/news and explain
how it relates your business and your personal career. Limit your brief within 150 words. (6
marks)
a. Screenshot of LinkedIn account and industry magazine subscription

T-1.8.1
b. Screenshot of Twitter account and industry association subscription
c. Brief on the industry related news/update and discuss how it relates to you
Siblings Rufus and Emma Belcastran have both trained and worked in the hospitality
industry over the years. They decide to pool their abilities and knowledge as well as
passion for quality to start Coffeeville in 2009. In order to that, family owned roaster
Coffeeville that make single origin coffee roasted in small batches. Now , they are moved
from Ocean street to Watsonville's East Lake Village (Coffeeville moving to Watsonville).
The co-owner replied that roaster function will constant while they are building new Cafe
with their coffee still available through online and direct sales.

T-1.8.1
REFERENCES
Books and Journals
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and well-being: Introducing the meta-analytic stability and change model of retest
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Dahmarde, H., Khodabakhshi, M. and Rad, G. M., 2018. BIRJAND TEACHING
HOSPITALS NURSES'ATTITUDE TOWARDS PERSONAL DEVELOPMENT
PLAN. Pharmacophore. 9(3). pp.25-29.
Dhaini, S. R. and et.al., 2018. Work schedule flexibility is associated with emotional
exhaustion among registered nurses in Swiss hospitals: A cross-sectional
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Gholipour, A., 2016. Human resource development by means of personal development plan
in project-based organizations. Journal of Public Administration. 8(1). pp.15-32.
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performance of exercising self-directed learning within personal development plan
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Rubens, A. and et.al., 2018. Self-awareness and leadership: Developing an individual
strategic professional development plan in an MBA leadership course. The
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Tasker, F., 2015. How to prepare a personal development plan. BMJ, 351, p.h4603.
Wu, C. L., 2016. Airline operations and delay management: insights from airline economics,
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