Enhancing Communication and Negotiation Skills: A Plan for Personal Development

The report focuses on personal leadership and management skills, aiming to improve communication and negotiation skills. The author assesses their current skills in self-motivation, relationship qualities, etc., and develops a plan to implement opportunities for improvement. However, some activities have not yielded desired results, and the author recognizes the need to add various other activities to achieve their goals.

Personal Leadership and
Management Development

TABLE OF CONTENTS
Introduction......................................................................................................................................3
TASK 1............................................................................................................................................3
Evaluation of the impact of firms goals, culture and values on leadership and management role
......................................................................................................................................................3
Evaluation of leadership and management skills to achieve goals..............................................4
Task 2...............................................................................................................................................5
Assessing personal leadership, management skills and identify required developments............5
Assessing opportunities for development of leadership and management skills.........................6
Constructing a plan to develop leadership and management skills.............................................6
Task 3...............................................................................................................................................7
Managing personal development of leadership and management skills......................................7
Task 4...............................................................................................................................................8
Reviewing personal development plans against original objectives............................................8
Evaluation of effectiveness on personal development leadership and management skills..........8
Analysis of further development areas and updating development plan.....................................9
Conclusion.....................................................................................................................................10
References......................................................................................................................................11
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INTRODUCTION
Personal leadership aims at building up the capabilities and skills of managers and
employees by providing training in different management groups. Personal Leadership and
Management Development helps in developing effective leadership styles, managing high
performances, sustain continuous growth etc (Lussier and Achua, 2015). It also assists in
entering in new markets sectors and regions. Four Pillars Hotel is a UK based hotel having six
hotels in Oxford. It operates in 3 and 4 star hospitality sector (Four Pillars Hotels, 2015). This
report will include evaluation on leadership and management skills which are required to achieve
organizational goals. It will further discuss on the ability to manage the personal leadership and
management skills to support the achievement of chosen organization's objectives. After that the
effectiveness of personal development plans for developing management and leadership skills,
will be evaluated.
LO 1
1.1 Evaluation of the impact of firms goals, culture and values on leadership and management
role
Impact of goals and culture on leadership roles– There are various range of cultures that
have impact on the organizations. They are related to innovation, output oriented, team oriented
as well people oriented. All these have different impacts on the organization. For example-
innovation leads to increase the creativity and production of firm’s input. Similarly, people
oriented culture helps in motivating employees to give their best. Output oriented culture is
related to productivity and results in increasing the productivity of Four Pillar Hotel. Four pillars
have various cultural values such as they are committed to the teams. That is the member and
workers of the chosen hospitality sector follow a large team work by contributing through small
groups. This helps the leader of the four pillar hotel to perform its role effectively (Goetsch and
Davis, 2014). There are various roles that are to be performed by the leader such as controlling
organizational performances, motivating its employees. It also leads to evaluation, innovation,
development and controlling task for achieving the ultimate goals customer satisfaction. Team
work and good employee relations impacts the leadership as it helps in achieving the vision,
mission of the organization. Good team culture and employee-employer relationships helps in
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smooth functioning and makes easier for leader to perform its respected activities (Chhokar and
et.al., 2013).
 Impact of objectives, cultures, values on management roles– There are various
organizational objectives that places an impact on the management roles. They are
financial, customer focused and product focused. For example – financial objective leads
to impact leadership role by increasing pressure on leader to accomplish financial
objectives of the firm. Also, consumers focus is one of the most important objectives that
is required to be fulfilled to achieve maximum customer satisfaction. A manager working
in hospitality sector requires performing various functions such as managing business,
applying good business practices which are relevant for the profitability. He is also
required to perform industry specific training relating to risk management as well as
statutory compliance (Mc Cleary and et.al., 2013). Accountancy and administration are
also fundamental roles of the management in Four Pillar Hotel. Manager is also a person
and cannot perform all these functions by himself he requires support of its team
members and its subordinates to achieve its goals. The culture followed in the Four Pillar
hotel motivates the employees to work in team (Four Pillars Hotels, 2015). Also they are
trained well to perform individually if required in any situation.
For welcoming their customers, they have adopted various methods to make them
comfortable. Always takes care of their customers to meet their requirements. The culture
followed by the Four Pillar Hotel is very enthusiastic and energetic process which helps its all
members to achieve the goals in team. With the help of these team work a manager is not
required to focus on employees task and control them (Hallinger and Wang, 2015). It can look on
commerce and other sections of the Hotel to ensure effective workings. When the tasks are being
done collectively then it is easier to achieve the goals and objectives of organization for leaders
and its managers.
1.2 Evaluation of leadership and management skills to achieve goals
Following are the leadership skills required to achieve chosen organizational goals: Communication- Leader is required to have effective communication skills. He is
required to communicate its subordinates about the goals and objectives of the chosen
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hospitality firm (Yen and Teng, 2013). For that the leader is required to have good verbal
as well as written communication skills to make workers understand about their work.
Communication skills play an important role at times of giving directions to the
subordinates by a leader. Effective communication helps in maintaining coordination and
discipline in the organization. Organization- This is another effective skill which leaders should possess. It helps
leaders in planning strategies, objectives for its team, to give quality output. Following
goals and plans helps the team to complete their task effectively and efficiently (Hon and
Chan, 2013). The situation in which organizational skill is required to be there in the
leader is at the time of taking business decisions as well as for making future objectives
for company. Confidence – This is an important skill that is required to be in the leader while working
in the team. In this the leader should have confidence in him as well as in its team’s
members (The 10 Effective Qualities of a Team Leader, 2016). It helps in motivating its
subordinates and team and leads to self confidence. It further helps in achieving the task
on time. If the leader of subordinates is confident about its work then it leads to
enthusiasm and energetic environment in the firm. It leads to increase in the efficiency
and effectiveness in the working of employees of firm. Fair & Integrity – Team leader should treat its team members equally and fairly. Any
partiality will lead in conflicts among the teams. Leader should maintain integrity within
the team and should open up with each member of the organization or the team (Jaiswal
and Dhar, 2016). The situation where fair and integrity skill is required by the leader is at
the time of assigning jobs to its subordinates of different departments. This skill will help
it in taking fair decisions with regard to employees that are working under him.
 Delegation & Facilitator – Team leader should know how to represent its leadership. It
helps the team members to focus on improving functions and performances. Team
leaders should be effective facilitator that is he makes understand its employees and team
members about the organizational goals and objectives. The situation under which
delegation and facilitator skill is required by leader is at the time of performance
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appraisal and evaluation. This skill helps the leader in a fair and accurate evaluation of
the performances.
Following are the management skills required to achieve organizational goals and objectives:
 Self- motivation- Manager of Four -Pillar Hotel is required to be self motivated
and integrated. If the manager is motivated employees will also get motivated and
will work enthusiastically (Pereira-Moliner and et.al., 2012). The situation in
which self motivated leader plays an important roles is at their time of nearer
deadlines as well as at the time of pressure and burden over employees.
 Knowledgeable- Manager should have knowledge regarding hospitality
industries, about various competitive organizations. It is also required to know
basic money management, about business hierarchies and legal complications in
the business (Wu and et.al., 2013). At the time of completing legal formalities if
the manager is knowledgeable person. Then it helps in guiding its employee for
completing formalities. Also, this skill helps in giving competition to rivals in the
markets.
 Good Communication skills- Manager of Four Pillar hotel is required to have
good written, oral communication skills. Along with that manger is should also be
a good listener and should be able to represent its organization (Kirkman and
et.al., 2016). The situations at which strong communication skills of leader helps
company is at the time of direction and it is required to learn various complaints
of employees and customers during the business year.
 Relationship Qualities – Manager is required to have following characteristics
such as good mediator, a team player, respectful and who value others (Quintana,
Park and Cabrera, 2015). The situations under which good relational leader plays
an important role is at the time of making personal relations with employees.
Along with that, it also helps in motivating employees to give their best in their
particular jobs.
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1.3 Assessing personal leadership, management skills and identify required developments
While assessing my management and personal skills, I came to know about various skills
of mine. In order to work as a manager in Four Pillars Hotel, various skills are required by me to
achieve organizational objective.
Following is the assessment of my leadership and management skills:
 Communication – A leader should have good communication as well as listening skills.
It is important to make quick and effective relations with the subordinates. It leads to
motivate the employees with forming friendly relations within firm. I have good written
skills but I need to work on my verbal communication as well as on my listening skills to
improve the working environment and compliant process of company.
 Self- Motivated- Self motivated leader leads to enhance the confidence and motivation
level of its subordinates. I have good self- motivated skills to increase the level of
motivation among employees during working period.
 Relationship Qualities – I can well manage team and even I can act as a good mediator
between hierarchies of the organization. This will further help me in building
understanding among the employees and also, they should not hesitate while discussing
any queries.
Main goals and objectives of Four Pillar Hotel are to greet its customers with care and to
create a respectful environment in the organization. Further, there are following characteristics
that I need to develop in myself for achieving leadership in Four Pillar Hotel:
Communication skills are required for communicating information to subordinates about
their task and goals to be achieved. For achieving position of leader in Four Pillar Hotel I need to
focus on my communication skills. I need to improve my verbal communications and confidence
level. Further I need to learn on integrity and influential techniques. Another important
characteristic that I need to develop in myself is negotiation. Negotiation of leader leads towards
effective decision making process and also helps in solving problems in the interest of workers.
Also, to develop the following skills, I am also needed to polish my listening skills along with
the communication skills to improve the working environment and understanding between me
and subordinates.
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LO2
2.1 Assessing opportunities for development of leadership and management skills
For developing my management and leadership skills I look forward to various
opportunities such as:
 Workshops - For developing my verbal communication skills I can go with shadowing,
can read magazines. Also can communicate with expertise persons. I can also attend
workshops to improve my integrity techniques.
 Seminars- Seminars are also opportunities through which I can improve my negotiation
skills. This opportunity can also help me to acquire knowledge about the company and its
functions.
To develop my communication skills, I have various opportunities in front of me such as
attaining workshops, reading novels and magazines and also, I can go for shadowing technique
to improve my communication as well as listening skill. Course- I am studying a management course that also helps me in learning about the
leadership qualities and requirements. Further, this can be an opportunity for me to
improve my leadership styles.
 Current job- Currently, I am studying in a management course and further preparing
myself for the leadership post in Four Pillar Hotel.
2.2 Constructing a plan to develop leadership and management skills
Objectives Activities Resources Time Scale Monitoring and
reviewing
To improve
verbal
communication
skill.
I can improve my
communication
skills by attending
various
workshops.
I can improve my
communication
by the use of
shadowing,
magazines etc.
6- 8 months After completing
8 months, I can
go for a
presentation or
for giving a
lesson. By this, I
can easily
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evaluate whether
I have overcome
my
communication
weaknesses or
not.
To develop
integrity and
influential skills
I can attend
seminar for
improving my
integrity and
influential skills
that of treating
people equally
and fairly.
I can start
practicing it on
the people whom
I met on daily
basis. Also can
develop this skill
reading various
examples and
autobiographies
of leading
organizational
leaders.
1 year After completing
1 year, I can take
feedbacks from
my colleagues
regarding my
integrity and
influential skills.
To improve
negotiation skills
I can improve my
negotiation skills
of making
effective
decisions by
attending
seminars.
I can improve my
decision making
skills by listening
the experiences of
expertise leaders.
Also I can go
through various
case studies
involved in
decision making.
8-12 months Here, after
completing 8- 12
months, I will ask
from teachers and
seniors to give
their feedbacks
with regard to my
negotiation skills.
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2.3 Managing personal development of leadership and management skills
I have managed my personal development of leadership and management skill in
respective manner. First objective of my plan was to improve my communication skills.
Communication skills are important for a leader to communicate information in the organization.
Information can be communicated either in written and verbally. I have written communication
skills but wanted to work on verbal communication skills. For improving my verbal
communication skills I have attended various workshops. Also I have developed the habit of
shadowing and reading on daily basis. Second objective of my plan was to improve my integrity
and influential skills. These skills are required by the leader to treat its team member’s equality
and fairly no biasness. For improving this skill I have gone through various seminars based on
integrity sessions. Along with attending seminar I have also started reading autobiographies of
leading organizational leaders. At last third objective for preparing plan was to improve my
negotiation skill. Negotiation skills involve decision making skills which is important for a
leader to manage organizational activities. For learning negotiation skill I have attended various
seminars on effective decision making. Also, it developed my listening power that is essential for
decision making. Further I have also solved various related case studies based on decision
making.
LO3
3.1 Reviewing personal development plans against original objectives
My original objective was to achieve leadership position in Four Pillars hospitality firm.
For achieving my goal previously I had prepared a development plan. The objectives were to
improve my communication, influential and integrity as well as my negotiation skills. For
developing such skills I have made plan to further work on my skills. While developing plant I
came to know the requirements of leadership and management skills. For achieving those
requirements the plan was made and implemented. On reassessing the plan I came to know that I
have improved influential and integrity skills. But still want some developments on the part of
communication skills as well as negotiation skills.
In order to improve mentioned skills I had adopted various strategies. Such as for
improving my influential as well as integrity skills I had gone through various seminars. Also, I
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had read various case studies and related autobiographies which have helped me in developing
integrity and influential skills. However, I had not achieved impressive results from the plans
implemented for improvement of communication and negotiation skills. I had gone through
various workshops for improving my verbal communication part and also had adopted habits of
shadowing and reading to improve verbal communication. But I m not satisfied with the
achieved results. Thirdly, for improving my negotiation skills I have attended various seminars
and gone through with previous case studies. But I am still able to negotiate effectively.
I recently came to know that I have not achieved impressive results from workshops and
seminar that I have attended to improve my communication skills. I came to know when the
presentation taken by me has not got impressive results and feedbacks. Also, my seniors have not
given me positive feedback regarding my negotiations skills. I will now change my methods as
they have not really given me the final results.
3.2 Evaluation of effectiveness on personal development leadership and management skills
Evaluation of the effectiveness on personal development leadership and management are
as follows:
For achieving Influential and integrity skills I had planned various activities such as
attending seminars, also I had implemented habit of reading case studies and practicing it on the
people whom I met on the daily basis. I had also developed this skill by reading various related
examples and autobiographies of leading organizational leaders. These activities helped me in
achieving integrity and influential skills effectively. Recently, I have conducted sessions of my
juniors on leadership and also conducted an activity for them that have helped me in finding that
my integrity and influential skills have been improved then before it was. So, I came to know
that reading of autobiographies had helped to further tackle such situations of life. Although,
reading habits of case studies and example had helped me more in gaining knowledge. Attending
seminars was not that effective practice for achieving this integrity and influential skills.
On the other hand, various practices were added in my plan to improve my negotiation
skills such as attending seminar, hearing the experiences of expertise leaders and also, I had gone
through various case studies involved in decision making. Although on evaluation I came to
know that listening of expertise experiences had not helped me in improving my negotiation
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skills. This I came to know through my seniors and teachers. They have given a strong feedback
on the presentation that has been given to them. By that, I came to know their responses which
were not that much impressive as they need to have. However, seminars and past case studies
were effective in assisting me to gain knowledge about it.
Thirdly, I had also added various practices to build up my verbal communication skills
such as attending workshops. I also adopted daily habit of shadowing and reading magazines to
improve my verbal communication. I got know that shadowing and reading was helpful
approach. I came to learn about my communication skill while giving presentation. That
shadowing had helped in a way but more improvement is required to be made. But on further
evaluation, I am not satisfied with the results. Attending workshops had not helped me in
improving my communication skills.
3.3 Analysis of further development areas and updating development plan
After evaluation I came to know that I need to do further development in my plans as I
have not achieved effective communication and negotiation skills. On evaluation, I found that
some activities are not giving results in achieving my goals. Such as workshops had not helped
me to improving my communication skills and seminars had not helped me in achieving
effective negotiation skills. For improving my negotiation and communication skills I need to
further update my plans activities. I need to add various other activities to improve my
communication and negotiation skills.
Objectives Activities Resources
To improve verbal
communication skill
To improve my verbal
communication I can join
English speaking classes.
I can improve my
communication by the use of
shadowing, magazines etc.
Along with I can also develop
habit on interacting with
individuals and groups to
improve fluency in English.
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While going for coaching, all I
will need to have is a paper,
pen and vehicle to reach over
there.
To improve negotiation skills I can improve my negotiation
skills by taking positions of
responsibility in social
organizations and clubs.
I can improve my decision
making skills by listening the
experiences of expertise
leaders. Also I can go through
various case studies involved
in decision making. Along
with these practices I can also
go with management and skill
development classes to achieve
negotiation skill. For this, I
will require various resources
such as paper pens for
completing the work. Also, I
will require a vehicle for this.
CONCLUSION
This report is based on the personal leadership and management skills. Analyzed the
impact of organizational objectives, of treating its guest with care and maintain staff respect on
its leader and managers. Various leadership and management skills are Communication,
Organization, Confidence, Self-Motivation, Relationship Qualities etc. required for achieving
organizational goals. I Assessed my personal leadership and management skills of self
motivation, relationship qualities, etc. that are required in achieving organizational objectives.
Various opportunities for further development of skills are reading, attending seminars,
workshops. Further, I developed a plan for implementing the opportunities to improve
communication, integrity as well as negotiation skills. The personal development plan has been
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reviewed to find out that the objectives have being achieved. I evaluated that effectiveness of
integrity, communication skills that are required to be improved. I analyzed inefficiencies and
further developed a modified plan to improve communication and negotiation skills.
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REFERENCES
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empowerment and leader member exchange on commitment and its subsequent impact
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Quintana, T. A., Park, S. and Cabrera, Y. A., 2015. Assessing the effects of leadership styles on
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Yen, C. H. and Teng, H. Y., 2013. The effect of centralization on organizational citizenship
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Online
Four Pillars Hotels. 2015. [Online]. Available through:
<http://www.four-pillars.co.uk/careers/culture/>. [Accessed on 13th Apr 2016].
The 10 Effective Qualities of a Team Leader. 2016. [Online]. Available through:
<http://smallbusiness.chron.com/10-effective-qualities-team-leader-23281.html>
[Accessed on 13th Apr 2016].
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