Personal Skill Audit and Personal Development Plan

This document discusses the importance of ongoing professional development and self-directed learning for increasing professional identity and career opportunities. It analyzes the benefits of ongoing professional development for different stakeholders and investigates professional employer expectations of skills and competencies. It also evaluates own skills and competencies and provides a development plan to increase skills and competencies within a specific work context.

PERSONAL SKILL AUDIT
AND PERSONAL
DEVELOPMENT PLAN

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAINBODY....................................................................................................................................3
Learning outcome 1. Analyse the importance of ongoing professionals development and self-
directed learning for increasing the professional identity along with career opportunities.............3
P1 Analyse the key benefits of ongoing professional development for different stakeholders.. 3
P2 Investigate professional employer expectations of skills and competencies....................4
Learning Outcome 2. Evaluate own skills, competences and other different learning development
methods............................................................................................................................................5
P3 Assess own abilities, skill and competence for a specific job role...................................5
P4 Review a range of learning theories and approaches used for personal and professional
development processes...........................................................................................................6
Learning Outcome 3. Formulate a professional’s development plan, in a particular context.........8
P5 Create a development plan to increase the skills and competencies within a specific work
context....................................................................................................................................8
Learning Outcome 4. Describe a range of service industry and transferable skills for job
applications......................................................................................................................................9
P6 Undertake a job interview for a suitable service industry role..........................................9
P7 Review the key strength and weakness of an applied interview process........................12
CONCLUSION..............................................................................................................................13
REFERENCE.................................................................................................................................14

INTRODUCTION
Personal development planning refers forming an action plan according to the awareness,
values, reflection, weakness for the personal development within context of carrier. All these
creates professional identity with the help of attitude, beliefs and experiences. So that an
individual can anticipated themselves. After formulation of PDP, personal skill audit needs to be
carry out (Var and Gunn, 2020). The present report is based on Travelodge hospitality company
of United Kingdom in order to understand the term PDP and PSA with example. It was founded
in year 1985 by Scott King. They operate their business across globally in order to provide
services to each and every individual. This report is going to discussion about benefits of
ongoing professional development towards stakeholders as well as the expectation of employer
for skill, competencies and various learning or development concepts. In addition to this a PDP
will be designed on the basis of skill and knowledge.
MAINBODY
Learning outcome 1. Analyse the importance of ongoing professionals
development and self-directed learning for increasing the professional
identity along with career opportunities.
P1 Analyse the key benefits of ongoing professional development for different stakeholders.
Ongoing professional development is also knowing a regular professional improvement.
It is a documentary process the notes the skill, knowledge and experience that an individual gain
in both formal and informal manner (Chetana and Mohapatra, 2017). Due to the changes in
course, it become vital to considered this for the sustainability and improvement. It is a
continuous process of improvement and aids an individual in attaining their goal within smaller
period of time. In context of chosen firm, they prepare an improvement session to their workers
so that they will be able to enhance skill and knowledge according to the requirement that are
needed to combat with competitive edge.
Benefits to employees: Job satisfaction level: From this improvement plan, the employee will get benefits in
term of job satisfaction as it helps them in improving skills and knowledge for their
continuous development. In relevance to chosen firm this plan provides a lot of benefits

to their employees as it encourages and motivates them for performing better and gives
strengthen to perform with full efficiency. Which leads them in attaining their personal
goal along with organisational objective (Blair, 2019).
Benefits to employer:
Skilled workforce: This will aid employee in retaining the skilled & talented workforce
for the business growth and development. Which saves money and time in hiring and training the
new employees and that ultimately provides benefits to employer. PDP will help employer in
identifying the two performers within company.
P2 Investigate professional employer expectations of skills and competencies
In current period of time, employees of selected firm expect various things from their
managers for a firm with regards to various skills knowledge and competencies (Rhoda, 2019).
Therefore, some of the prominent capabilities and skills of employers are obstinate below:
skills:
Communication skill- It is the most crucial and important skill which need to be acquire
by all the employers in term of managing and handling all task within firm. Such as the manager
of company needs to deal with various clients at regular basis includes those people also who are
not familiar with the languages like English. Along with this, mangers need to provide clear and
accurate information or guidance to their employees is the key requirement of selected firm.
Team management: In order to maintain the workforce environment and to manage
employees of company, manager need to have a good leadership quality. A good leader will able
to provide clear guidance to their team members so that they will be able to perform task in
effective way with full efficiency (Choi and O’Brien, 2019).
Competencies:
Work with ethics: A prominent competency that is required in manger of selected firm is
work ethics. It means all task and projects need to be completed with ethically manner by
considering all aspects such as punctuality, accountability with professionalism. The reason
behind all these is the to maintain the workforce environment in positive and healthy manner. In
context of hospitality industry, the consumer prefers those company which have ethical,
passionate and considerate workforce so that they will happy with their choice. Therefore, it is
another expectation that may be expected by employees or consumers of Travelodge.

It can be evaluated that there are various skills that are required by the employees to
accomplish there roles and responsibilities. It is important to understand the requirement of these
skills. Communication skills are required to interact with all the other employees. It helps to
understand the responsibility and accomplish it. A manager should have good communication
skills so that all the employees working can understand the message. Also sometimes a person
with good communication skills not listens to the message and assumes before the person
finishes. In respect to manager it can be seen that they do not listen to the employees and start
making assumption before they finish. Another skill that helps a person to work effectively is
team working skills. A manager should have ability to work in team that makes the team achieve
the task effectively. All the goals and objectives are accomplished easily and on time. Also the
problem is that the manager starts thinking that there is no need to give orders and the employees
will work by there own. That is not possible as there is requirement of direction to work in a
team. Along with that working with ethics is important and inspires the employees to work and
follow ethics. The negative point of following ethics is that manager becomes strict and want all
the employees to be punctual and penalise them for not following the ethics.
Learning Outcome 2. Evaluate own skills, competences and other different
learning development methods.
P3 Assess own abilities, skill and competence for a specific job role.
Considering personal and professional development of my own, it is required by me to
considered various abilities, skills along with competencies (Derman and Whiteford, 2019). In
context to me, there are few competencies and skills are underneath:
Positive attitude: In this I would like to rate myself 8 rating out of 10. The reason behind
this is, I have good patience level and I will manage all complex and challenging task with full
dedication and confidence and that delivers a positive outcome for my own.
Willingness to learn new and more: When it comes to learning process, I will rate
myself start 6 out of 10 star. As it mainly depends on the evaluation of premium that I received
in learning new innovation. Along with it, this allows me to perform well and to play good with
role and responsibility within firm
Cooperative and collaborative: At this point I would like to give myself 8 star out of 10
because I am pretty much good in team management (Rondinelli, 2019). A good leader is that

who have ability and capability to lead and guide their team members in efficacious way so that
they all will able to contributes towards the successful execution of allotted task and that will
ultimately lead them towards the accomplishment of organisational goal.
In competencies, here are few points that are important to possess:
Leadership: In such kind of leadership, I will go with 7 out of 10 star to myself. I have a
good quality to manage the team. But it is not good rating in order to manage or lead team in
effective way (Persaud, 2017). Hence it is important for me to learn more qualities about
leadership in order to improve this competency.
Time management: This is also a significant skill that need to be required in each and
every individual. And here I grade to myself 6 from 10 because, sometime I got frustrate and
panic due to overload of work. So in need to learn more about time management and that I be
done with the help of senior authorities and executives or by taking some training and
development sessions related with time management.
Personal Skill Audit
Learning Skills Target Proficiency Existing Proficiency
Skills
Positive Attitude
Temperament to learn
Cooperation
9 8
8 6
9 8
Competencies
Leadership
Time Management
Target Proficiency Existing Proficiency
9 7
8 6
P4 Review a range of learning theories and approaches used for personal and professional
development processes.
There are different theories and approaches which can be use by an individual for
personal and professional development, through the improvement of different skills, these
theories help to analyse and improve the fetchers of personal and professional aspects. Personal
and professional development are inter-liked to each other because personal development is a

first step towards the professional development (Grant-Smith and McDonald, 2018). Personal
development is a log-term process starts from the beginning of life and constantly run with the
life, it is a process of improvement and evaluation of different skills and qualities related to their
goals and objective of existence, it’s helpful for better and effective life. Professional
development initially involves development of skills and qualities related to professional life,
that is employability features of an individual and those qualities are, confidence, core
knowledge of particular profession, communication skills, leadership qualities, social knowledge
etc. in context of chosen firm various theories and approaches for personal and profession
development are given below:
Freud’s stage structural model of personality, Kohlberg’s stage of moral development,
trait theories, Gordon all ports dispositional prospective, Hans Eysenck’s three trait model,
Behavioural theories, Maslow’s hierarchy of needs, Social learning theory. All those theories
focus on different feature of personality development (Jackson, 2017).
Learning theories
Piaget's stage of cognitive development:
this theory all about the natural intelligence development of individual, it’s a four stage
development theory, it’s a combination of internal and external mental activities development.
 Sensori-motor stage: it a stage of mental development involves the use of motor skills,
senses.
 Pre-operational: development of thinking abilities, imagination.
 Concrete operational stage: development of logical and interpretation abilities of mind. Formal operational stage: development of hypothetical thinking, moral, social
development (Ramseur, and et.al., 2018).
Social learning theory:
This theory is about learning from others, according to this theory we can learn the way
to behave on specific substitution, theory states that the individual can learn various aspects of
life from social environment, it aid to understand the different professional environment, and the
ethics of that profession, through which we can be able to react and perform on effective
manner, and in personal live through the help of social learning, a person can be able to analyse
different problems and then generating the solution smartly (Guzman, Paswan and Tripathy,
2019).

learning approaches:
VARK style: this approach deals with the method’s analysis, which helps an individual to
differentiate various learning styles on the basis of their requirement and interest, provide helpful
and better learning techniques. The visual, audio, reading, writing and kinetics help to learn
different prospect of personal and professional life.
Kolb’s learning cycle: this theory is given by David. Kolb, in 1984, it’s an experiential
learning theory (ELT), involve to steps, first is four stage cycle of learning and second is four
separate learning style. Learning cycle is consisting of four stages, reflective observation,
concrete learning, abstract conceptualization, active experimentation. All this process is about
observation and learning of new ideas, then the application of those experiences on personal
basis then the development of new opinion, ideas which can be farther applicable on the other
situations, for the development of solutions (Amundson, 2017).
It can be analysed that I have various skills that are required to perform my work
effectively. The skills are Positive Attitude, Temperament to learn, and Cooperation. All these
skills are important for an individual. Also I am a good leader and able to manage time. But there
is necessity to work more on these competencies and enhance them. No doubt I have these skills
but I need to improvise them. VARK style theory and Kolb’s learning cycle will help me to
know about my skills and competencies and how much I need to improve them.
Learning Outcome 3. Formulate a professional’s development plan, in a
particular context.
P5 Create a development plan to increase the skills and competencies within a specific work
context.
Development plan: Personal development plan is a process that assist mangers or
individuals for improving the skills and knowledge for their betterment. As well as they will able
to get known where they are lacking, and what they need to improve (Scholten and Joelsson,
2019). So it provides various benefits to individual for attaining the success and growth heights.
In order to overcome all weakness, it will help. It is developed by the mangers of chosen
company in order to analyse skills and resources which supports towards development:
SKILLS CURRENT
PROFICIENCY
TARGETTED
PROFICIENCY
DEVELOPMENT
OPPORTUNITIES RESOURCES TIM
E
Time 6 8 It will aids me to I can learn 4

manageme
nt
perform task
within time
period as well as
allow me to
complete all task
before deadline.
about time
management
from my
senior
authorities
and
executives as
well as by
taking some
training and
development
session that
are related
with the time
management.
mont
hs
Specific Measurable Achievable Realistic Timely
I want to
gain skill,
knowledge
that are vital
to handle all
job role of
travel
consultant,
so that I will
able to build
my career
and lead a
successful
team.
In can be
measure this
goal by
acquiring the
skill in order
to become
head of
travel
consultant
by
determining
that I am
completed
my necessary
If I am able
to manage
the all task
and role in
effective
manner than
this goal will
be achieved
as well as
able to
accomplish
my training
on time it
will be
When I will
gain success
in this goal it
will become
real for me.
I would like
to attain this
goal within 6
month.

training
course and
gained the
relevant
experience
within 6
months.
achievable
My long
term goal is
to become
marketing
manager of
any big
travel
consultancy
agency
I need to
learn all
these skill
that are
required to
accomplish
this goal.
With the
help of
training
programme
it can be full
filled.
When I will
complete my
training, I
can measure
this.
When I got
opportunity
from any big
consultancy
firm it
become
realistic for
me.
I want to
accomplish
my goal
within 5
years.
Short term goal for time management at manager post is to determine which thing is most
important and which can be dropped.
Long term goal of manger for time management is to accomplish all predefined objective of
company before time. For instance launching new product within specific time frame.
Learning Outcome 4. Describe a range of service industry and transferable
skills for job applications.
P6 Undertake a job interview for a suitable service industry role
Assistance managers plays an important job role in an organisation whereas an individual
person who take cost of job position will manage different role as well as responsibilities in an

effective way. In that situation, it has been analysed that hiring an individual candidate for a
specific jib role of assistance manager, the senior authorities of Travelodge required to set same
different sort of performance responsibility so that they will be able to assist in effective way for
attaining objective and goal of company within stipulated time periods. Apart from this, there are
various types of role and responsibility for this it has been analysed that the interview process is
need to be scripted for the position of assistance manager. The below discussed is the structure or
form of interview process in context of Travelogue for the position of assistance manager.
Flight centre travel Group
Job Description
Job code: XXXXX
Job role: Travel consultant
Report to: General manager
Location: Calpham, United Kingdom
Date: 7 November, 2020
Summary: Candidate need to possess a specific information related to role and responsibilities
that are needed for fulfilling the job role in effective way within small period of time. As well as
candidate need have good leadership and managements skill for managing the environment of
hospitality company as well as have convincing power to influence visitors about destinations.
Additional the candidate need to have proper knowledge about destinations, planet, tourism that
they offer.
Duties & Responsibilities:
 Identify the needs and suggestion of clients and offer suitable travel package.
 Effectively organises the travels from beginning to last, involving tickets,
accommodations and transportations.
 Delivering travellers with pertinent information along with useful holiday/travel
material.
 Create & update electronic records of clients.
 Attend conferences in order to maintain familiarity with tourism trends.

Cover letter
Dear Mr. John
I am well experienced travel consultant with the training and interest in working for your
company Flight centre travel Group. I have been in this role for many years as well as I have
great knowledge about travel destinations.
Your job description on WWW. Indeed. Com is perfectly matches with my profile and
qualifications. I am writing this cover letter in order to apply for this travel consulter job role at
your firm with two year experience as a certified travel agent and consultant, a degree in
hospitality management. I have knowledge of helping clients in order to create travel experience
which suits their budget &styles and so on skills.
Please call me on my cell phone: XXXXXXXX in order to arrange a meeting. I appropriate
your consideration for this position and hoping for receive your call.
Sincerely
Peter John
C.V.
Peter John
Location or Address:19/348, XYZ Street, London, UK.
Contact Details: 00647- 67547
Email Id: [e-mail]
Career Objective: To start my carrier by working in a well-established company where I will
able to use my skill and knowledge in order to provide benefits to company towards success.
Work experience:
 Minimum experience of 2 year in the travelling consultation.
 Under travel and tourist manager, 6 months’ trainee or intern.
Qualification Required:
 Bachelor’s degree in Business administration
 Master’s degree in Hospitality management.
Framework of Interview process

Interviewee: “Good Morning, Sir.”
Interviewer: “Good morning, please have a seat”
Interviewee: “Thank you, Sir!”
Interviewer: “Shall we proceed the interview?”
Interviewee: “Yes, off course, Sir”
Interviewer: “Okay, so according to your mind set, what can be considered as the best key skill
that a consulter need to possess in itself for managing the role in hospitality industry?”
Interviewee: “sir, according to me the communication skill along with proper knowledge about
a specific destination is said to be the most effective and crucial that consulter should have, as it
gives confidence to deliver right information, and what I think that without this anybody cannot
be able to manage its role in business!”
Interviewer: “If any situation is arising that have to deal with an unhappy client, then how will
you manage the whole work?”
Interviewee: “In that case I suitability first ask to client in regards issues that he/she faces with
our administration. Moreover, I would like to give them a confirmation about their need would
definitely be taken into consideration, right way! Apart from this, I would move on in direction
of identifying the underlying drivers of issues and resolve the equivalent successful.”
Interviewer: “Okay, a well answer, move on to next question, tell me if your client is unable to
to afford a package that you offered then how would you manage that ?”
Interviewee: “ In that situation firstly I will tests the candidates problem solving and sales skills
in order to solve this problem”
Interviewer: “Okay fine, at last I would like to ask that how will you perform different role in
resolving problem relate to employees or our own company but it should be in ethical manner?”
Interviewee: “at first it is my duty to analyse and investigate the whole situation that creates
issues and then I will ask to peoples, that what actually happens when malfunctioning took
place. At the same time, I will also note that all gather content!”
Interviewer: “Okay. Thank you so much for coming, you may leave now!”
Interviewee: “Alright, thank you and I am hoping to get a call real soon!”

P7 Review the key strength and weakness of an applied interview process.
After the process of an interview process, the responsibility or role of interviewer starts
that they have to analysed and examined the objective, targets, strength and weakness of
individual in appropriate manner whether the candidate is meeting their requirements or not. In
context of above given interviewee, his/ her strength is mentioned below:
Strength:
Precision: The aim of carrying out this process of interview is to inquiries the immediate
and consequent response which required appropriate and explicit answers as it were. Along with
this, it has been analysed that it will not leave any sort of degree which aids questioner in
identifying the best and suitable candidate with the help of this strength of good communication
skill.
Spontaneity: It is an another strength that interviewer is able to analysed from
interviewee, as it gives response to all question with spontaneity without any hesitation and this
makes securing the legitimate and clear answer from interviewee, which aids in deciding the
candidate is suitably meets the requirements or not.
So from above discussed interview process I have learned that it is very effective process
in order to determine the skills, capabilities and ability of an individual as well as to identify
whether the interviewee is able to meet the set criteria or not. By this I am able to take decision
effectively.
Weakness:
Time consuming: It is the one of the primal weakness that I got analysed from
interviewee. It is that the entire process incorporates utilization of time. This is on the grounds
and very difficult to identify the skill and knowledge on the basis of response specially from this
conducted process which consume huge time.
Lengthy: Some of the time, the appropriate response could take huge time, was reflected
in process above and subsequently, was very long for both interviewer and interviewee.
So from above discussion it has been founds that the major strength of interviewee is its
transparency and formality as well as their confidence level is good and poses a loss of positivity
in itself. Furthermore, the interview timing was perfect in order to crack it in effective manner.
Besides that, the, weakness that has been founded is lack of adequate information about the job
role.

Weakness that I have learned from this process is that this is very time consuming and
lengthy process in context of both interviewee and interviewer.
CONCLUSION
From above discussion it has been analysed that an individual need to acquire both
personal and professional development for the success and growth. As it will help in determining
weakness and strength of individuals and with the help of t his it become easy to identity the top
performers and need of training and developments session. Moreover, an interview process is
carried out for measuring the strength and weakness of a specific individual.

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