Professional Identity and Practice

PROFESSIONAL IDENTITY
AND PRACTISE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
LO1..................................................................................................................................................4
P1 Examine key benefits of ongoing professional development for different
stakeholders in the Trafalgar company.................................................................................4
P2 Investigate professional employer expectations of skills and competencies in the
Trafalgar.....................................................................................................................................6
M1 Evaluate the significance of ongoing professional development and related with
skills requirements....................................................................................................................7
D1 Critically evaluate own skills and competencies to fulfil employer's expectations
for employment purpose..........................................................................................................7
LO2..................................................................................................................................................8
P3 Assess own abilities, skills, and competences for a specific job role........................8
Skill Audit...................................................................................................................................8
SKILLS I HAVE..............................................................................................................................9
EXAMPLE.......................................................................................................................................9
SKILLS I’D LIKE TO IMPROVE................................................................................................10
HOW? EXAMPLE?.....................................................................................................................10
Skill rating scale......................................................................................................................10
P4 Review a range of learning theories and approaches that used for personal and
professional development processes..................................................................................11
M2 Appropriate approaches to improve own professional and personal skills............12
LO3................................................................................................................................................13
P5 Professional Development plan.....................................................................................13
M3 Detailed development plan that applies learning and development theory in the
specific work context..............................................................................................................18
D2 Produce comprehensive development plan.................................................................18
LO4................................................................................................................................................19
P6 Undertake a Job interview for a suitable service industry role..................................19
CV (Curriculum Vitae)............................................................................................................19

JOB OFFER Letter.................................................................................................................19
P7 Reviews key strengths and weaknesses of an applied interview process..............21
M4 Evaluate a job interview process and the obstacles and challenges overcome. . .21
D3 Critical reflection of interview process and own abilities during this process.........21
CONCLUSION.............................................................................................................................22
REFERENCES............................................................................................................................23
Appendix........................................................................................................................................25

INTRODUCTION
Professional identity refers to consists of an individual alignment in responsibility,
roles, values, and ethical standards to be consistent with the practices accepted with
their specific professions. Professional identity shows the professional roles and
responsibility of the person working in the organization, the practices are important to
remain the best in making work benefit. Trafalgar working in travel and leisure and the
key person of the company is Gavin Tolman, Global CEO of the company (Jackson,
2017). The parental company of Trafalgar is The Travel Corporation. The company
provide guided holidays in over 200 destinations. Company working since 1947, the
report will help in exploring importance of self-direct learning in enhancing professional
career and identity. The learning of skills and competence with learning of development
approaches. Professional development plan and demonstration of service industry. The
report further explains the process and the required skills I the job roles and job
position, and also the profession and personal skills which are required to develop the
company in the better position. The CV and the importance of CV and the job offer letter
and its importance. The professional identity and practices are explained in the report
so that the process can be understood in the detailed.
LO1
P1 Examine key benefits of ongoing professional development for different stakeholders
in the Trafalgar company
CPD is the process of developing professionals’ skills and knowledge through
independent learning or participant based. It enables learners to develop their
professional capabilities proactively through self-guided learning methods. It is
important for Trafalgar because it helps to stay workforce result-oriented and improves
their supervisory and managerial positions can perform effectively that ultimately helps
company to establish sustainable performance in it’s tourism sector. There are various
hey benefits that are achieved by different stakeholders like employer and employees
that will maintain mutual understanding as well. Trafalgar conducts continuous
professional development in the workplace so that individuals learns new skills and
improves their existing performance. However, it has achieved advance benefits from

this initiative. It has goal to improve level of customer satisfaction from its services so
that in return it enables to maximize revenue of business. So, it has taken initiative of
continuous professional development. Employees are one of the key stakeholders of a
Trafalgar company. They have gained more benefits through CPD such as they are
highly satisfied from their job responsibilities which has made them more productive at
the workplace Key benefits of different stakeholders are mentioned below:
Benefits of CPD for employers Benefits of CPD for employees
it has improved greater workforce
engagement in the workplace through
which it has gained all defined targets on
time (Dachner and et.al., 2019).
Continuous professional development has
supported individuals to add values of their
CV's which must help them in future to get
other job opportunities in effective manner.
It also increases individuals potentials in
the workplace as resulted each give the
best customer's services to the customer
which is leading level of satisfaction in
customers in London, England. Trafalgar
is a British tout operator company that
provides tour services to the customer
across the UK.
It also supported them to keep their
qualification and existing skills up to date
and improves their confidence to stay out
from the crowd.
This initiative has improved staff
commitment for their job roles and
responsibilities through which company
enable to stay on its promises which
company do with its customers. With the
support of ongoing professional
development, Trafalgar enables to
promote healthy working relationship with
staff through which it enables to adapt all
emerging changes in the workplace that
helps company to stay long run in its
It also improves employee's willingness to
learn new skills in the travel and tourism
company through which it can maximize
profit opportunity in business.

sector.
Company enables to improve employee
retention rate as individuals feels loyal and
valued to the organization. Overall ongoing
professional development improves level
of standard of Trafalgar company in the
travel and tourism sector (Jaworski and
et.al., 2018).
Apart from this, CPD supports employees
to keep dynamic nature whenever
company adapts any emerging changes in
order to maximize profit of business
HR managers of Trafalgar have enabled
to attract and retain new talents with the
support of CPD because each job seeker
wants that wherever they offer their
services that company must be made
them career-oriented so that they can uplift
their existing position in the company.
With CPD, employees always stay focused
on their career progression pathway and
achieves success at work (Lavy and
Littman-Ovadia, 2017).
Thus, continuous professional development initiative has brought advanced
benefits for employer and employees in the company which has led high satisfaction in
both type stockholders. But the major drawback of the CPD is that it is time-consuming
and costly process.
P2 Investigate professional employer expectations of skills and competencies in the
Trafalgar
Required Skills and Competencies in the Trafalgar
Trafalgar is a travel operator company that offers it's service in England, UK. It
has expectation from human resource department is that HR professionals must have
good understanding level then they can understand needs of individuals in the
workplace then they can develop effective recruitment strategy in order to attract
potential candidates for the designated posts. Company wants that HR managers must
have good communication skill like verbal and written then they can manage overall
business activity in the workplace as well as can handle customers and employees