Personal Skill Audit and Professional Development Plan Doc
Added on 2020-10-22
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PERSONAL SKILLAUDIT ANDPROFESSIONALDEVELOPMENT PLAN
Table of ContentsINTRODCTION..............................................................................................................................1Learning objective 1........................................................................................................................1P1 Key benefits of ongoing professional development plan for stakeholders within theorganisational context..................................................................................................................1P2 Expectations of professional employer regarding skills and competencies ..........................2Learning outcome 2 .......................................................................................................................3P3 Assessment of own abilities skills and competencies for specific job role............................3P4 Range of personal theories and approaches used for the personal and professionaldevelopment process....................................................................................................................4Learning outcome 3.........................................................................................................................6P5 construct a development plan to enhance the skills and competencies within the specifiedwork context.................................................................................................................................6Learning outcome 4.........................................................................................................................7P6 Undertake a job interview for the suitable service industry role............................................7P7 review key strengths and weaknesses of job interview process.............................................8CONCLUSION................................................................................................................................8REFRENCES.................................................................................................................................10
INTRODCTIONPersonal skill audit is a process of understanding own strengths and weaknesses whileprofessional development plan refers to developing the skill and overcoming the areas whereimprovement is required. For every individual learning is essential for the personal growth anddevelopment. There are many techniques through which people can enhance their skills andcompetencies. In the hospitality industry different skills are required thus the company which hasbeen selected to study the subject matter is named Imperial hotel, this was built in the year 1905situated in Russell square, London, UK. It is a well known organisation operates in all over theworld. In the report areas which has been covered are benefits of ongoing professionaldevelopment, professional expectation of skill and competencies, Assessment of own skills withrespect to particular job, use of theories and approaches for PDP process. Apart from these topicsprofessional development plan and job interview is also constructed (Coetzee, 2014).Learning objective 1P1 Key benefits of ongoing professional development plan for stakeholders within theorganisational contextOverview of the company: Imperial is considered as the hotel for the elites because of itis mainly serve people from royal community, political parties, celebrities. It operates in variouscountries such as, Tokyo, Australia, United states, India etc. This was established in the year1905 in London and was designed by the Charles Fitzroy Doll.Benefits for the stakeholders: Increased productivity- Ongoing professional development plan helps employer ofimperial in overall improvement in the efficiency of operations. This plan develops the skills andcompetencies of each and every employee working in the organisation which leads to theincrement in the productivity of business. This process is beneficial for the employer as well asemployee. Employee engagement- When the organisation takes interest in solving the issues ofemployees as a result their motivation level increases and they become more involved in theaffairs of organisation. Workers of Imperial hotel gets benefited from the professionaldevelopment plan as employees confidently put forward their views and deal with challenges on1
their own. It will help in retaining of employees as well as increasing employees satisfactionthereby reducing attrition rates for the organization.Increase trust- This helps in increasing the trust of employees towards the organisationas like if the both the employee and employer are working together to further enhance the skillsand abilities this creates sense of commitment amongst the workforce. For example in Imperialhotel, if the training is given to improve the communication skills of employee this would help ingaining the trust of workers as this creates an image of organisation being responsible andcooperative (Furnham and Gunter, 2015).Increases goodwill- The goodwill of the organisation in hospitality industry depends onhow staff treat the customers. Professional development helps in improving the strengths andweaknesses of employees. Customer of Imperial have good things to say about the service skillsof workers because they have been trained by the management with regards to different skills.Goodwill will help in increasing the reputation of the business as well as develop trust amongcustomers who can associate themselves with the brand itself.Career growth- The main advantage of professional development plan is linked tofurther expansion in the growth of an individual career. Employees of Imperial hotel find betteropportunities from several attractive opportunities once they leave the organisation. As theirskills has been developed with the help of professional development plan.P2 Expectations of professional employer regarding skills and competencies Every organisation have various expectations with regards to the skills and competenciesof the employees. Sometimes the staff already posses these skills while at times the organisationtake measures in developing them. But the having certain abilities is essential survive in anindustry. The expectations of professional employer of Imperial hotel are stated below in detail: Communication skills- Imperial hotel expects its staff to have good communicationskills so that guests would be well aware with the structure of the organisation. If the employeesposses these skills they can make good impression on customers. In hospitality industry frontstaff does the work of welcoming the guests thus these skills vital for image of the hotel.Customer service- As guests are considered as god in hotel thus they should be treatedrespectfully and accommodated in every manner. Employer of Imperial hotel expects thatemployees should have good interpersonal skills to ensure greater customer service. They shouldbe able to go out of their way to satisfy the guests of the hotel.2
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