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P 2 Employer expectations of skills and competencies

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Added on  2021-02-19

P 2 Employer expectations of skills and competencies

   Added on 2021-02-19

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PROFESSIONAL IDENTITYAND PRACTICE
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Table of ContentsINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................1P1 Key benefits of ongoing professional development for different stakeholders.....................1P 2 Employer expectations of skills and competencies..............................................................3LO 2.................................................................................................................................................4P3. Assess own abilities, skills and competencies for a specific job role...................................4P4. Review a range of learning theories and approaches used for personal and professionaldevelopment processes................................................................................................................6LO3..................................................................................................................................................7P5. Construct a development plan to enhance skills and competencies ....................................7LO4..................................................................................................................................................9P6. Undertake a job interview for a suitable service industry role.............................................9P7. Review key strengths and weaknesses of an applied interview process.............................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................12
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INTRODUCTIONSelf-assessment and learning helps in boosting the skilled identities and also careeropportunities. Analysis of skills, capabilities and competencies helps individual to gainknowledge about the required development and improvements for achieving the desired job role.The report is based on the marketing manager job role within the Thomas Cook enterprise. It istravel and tourism industry that required skilled and competent workforce and employees whoput their efforts to meet targeted goals and objectives. The report will explain about the keybenefits of ongoing professional development for different stakeholders. Investigation is done ofprofessional employer’s expectations for skills and competencies within particular organizationalcontext. Personal capabilities, skills and competencies will be analysed and learning theories andapproaches will be also reviewed. Development plan is also constructed for enhancing skills andcompetencies. Further the report will include a job interview process for the service industry roleand its strengths and weakness will also be identified. LO 1P1 Key benefits of ongoing professional development for different stakeholdersOngoing professional development is the process that includes developing and enhancingprofessional skills of the individual. These skills are achieved through training or by observingothers at the workplace. It is much like continuous learning which can be achieved throughcontinuous planning and then learning new skills, reflecting them in their work and make otherslearn as well. Thomas cook is one of the leading travel and tourism company of UK whichfocuses on professional development of their employees to maximize their effectiveness inworking operations. There are more than 2700 employees working for Thomas cook in UK andabroad (Thomas Cook training program, 2018). For that purpose it provides trainingprogrammes to its employees which help them in improving their performance and helpcompany in assessing the performance of employees to make sure that employees are learningand developing. The key benefits to employed and employer are :Benefits to employerSkilled workforce –The ongoing professional development leads to skilled workforce inthe company. The employees start learning skills like how to interact with the clients, how to
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attract and retain the customers, how to solve their queries etc. which increases the productivityof operations of Thomas cook (Voogt and et.al., 2015).Increase in knowledge – The continuous training and development leads to increase inknowledge of the employees which help them in doing their work with efficiency whichultimately reduce the cost of Thomas Cook and help it in achieving economies of scale.Competitive advantage - It helps the company in getting competitive advantage overother firs which are operating in the same industry. As the employees get professionallydeveloped with the ongoing training therefore they achieve perfection in doing their work whichultimately lead the market.Employee engagement – With the help of ongoing professional development theemployees get engaged in the business activities. It increases their attention and make them feelimportant ad give a sense of learning tot them which increases their engagement in Thomascook.Brand image – When employees are professionally developed it leads to creates a goodand efficient workforce which enhances the brand image of the company and tract the customerstowards it and ultimately increases dales of the company.Benefits to employees Intrinsic motivation– This programme leads to intrinsic motivation of the employeewhich means that when employees are happy and satisfied from within without expectinganything in return. In this way the motivates staff work hard to achieve the organizational goals.Personal satisfaction– This programme leads to personal satisfaction among theemployees as it makes them feel like they are growing in skills and knowledge which helpsThomas Cook in retaining them and lower down the employee turnover ratio (Kennedy, 2016).Increased involvement – It helps in increasing the involvement of the employees as theyfeel wanted when company spend money on increasing their knowledge and skills whichincreases their involvement in the company and leads to success of the company.Added value on CVs – It helps in adding value to the resume of employees ascontinuous training and professional development help them in adding skills to their Cvs whichcan being them new opportunities.
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