Personality and Behavioral Tools for Managing Team Conflict

Running head: WORK AND DIVERSITY
WORK AND DIVERSITY
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1WORK AND DIVERSITY
This this essay aims to discuss the effect of personality and behavior in the management
of a team particularly assigned for a project. This essay will be analyzing various factors that
have been found through different types of personality and psychological tests. These tools
actually help individuals to understand the factors of their personality that impact on their
responses and understanding of a specific matter. This essay will therefore, discuss the tools like
Myers-Briggs personality test, DISC model, Johari window and TA models to understand the
reasons of the conflict among the members and finding the methods to mitigate these problems.
This conflict is related with the team assigned under me for achieving the goals of one
particular project. As a project manager, I was responsible to motivate the team members to
apply their own ideas and understanding in the project success. This was a team of five members
who had different knowledge background and their assistance were required for the smooth
running of the project. During the time span of the project, the problem of misunderstand and
miscommunication increased. This is due to the fact that these five team members did not have
idea about their own personalities nor of the others. This is the reason why they behaved
according to their own choice. Thus, the coordination among these people became very tough for
me. In restoring the integrity among these members was essential as without this the success of
the project became impossible. In this respect, the tools mentioned above helped me a great deal
to understand the expectation of the team members and respond them according to their
requirements. Thus, I could solve the coordination problems in the team members and they
themselves took initiatives to develop their own skills.
Johari Window is a tool that helps the people to understand their open and hidden
personal qualities (Mardani, Jusoh and Zavadskas 2015). This technique is mainly followed by
the corporate houses as Heuristic exercises. There is a specific type of qualities based on which

2WORK AND DIVERSITY
the personalities of the individuals are identified (Ekinci, Calderon and Siala 2016). According to
Johari Window, there are some qualities in every person about whom he either know or do no
know. In some cases, the person has no idea about such quality but the people around him
possess knowledge about this. In order to identify about these qualities Johari Window, help
efficiently. These qualities are to be found in the four cells or window panes of this tool. These
cells are Façade or hidden, open or area, bind spot and unknown (Chang et al. 2017). The
qualities of the open cell, are known to both the person as well as the people around him. The
qualities in the blind spot, are not known to the person himself but others around him can
associate with him. qualities in the hidden self, are not known to others around him, but only that
person can associate with himself. The qualities in the unknown cell, are neither known to the
person himself nor to the persons others around him. This method helped myself as well as the
other five team members to know their personal qualities both open and hidden to be aware in
the future (Miller and Le 2017). This personal awareness helped them to identify their
weaknesses so that they can transform those weaknesses in to strength.
The DISC model is also associated with the behavior and response of the persons which
they show to communicate with others. This tool is consisted of four factors which are
dominance, influence, steadiness and conscientiousness. This model is a behavior assessment
tool which measure the tendencies and preferences. This also measures the response of the
persons in complicated situation (Ten et al. 2017). In the conflict situation I used this particular
tool and found its validity. Through this particular model I have identified myself to be
influencing and steady which are to help me to be focused on my people. These models helped
all the team members to identify their inclination to the task orientation of people orientation.
Through this self-awareness, I have identified a gradual behavioral change of my team members.