Importance of Recruiting, Training, and Developing Skilled Employees for Marriott Renaissance Hotel in Bangladesh

Personnel Resourcing and
Development

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
TASK 2............................................................................................................................................5
TASK 3............................................................................................................................................7
Job Description of Restaurant Manager......................................................................................7
Breakfast Shift Checklist of Duties.............................................................................................8
Dinner Shift Checklist of duties..................................................................................................8
TASK 4 – CONCLUSION..............................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
To perform its day to day operations all establishments within the hospitality industries
need skilled and talented workforce in order to conduct their operations effectively and
efficiently and provide customers with optimum satisfaction during their association with the
hospitality business. Skilled and talented workforce is essential for increased performance,
efficiency, productivity and profitability in the hospitality markets for business organisations
(Noe and Kodwani, 2018). The same can be said for Marriott group of hotels operating within
the hospitality industries. This report assesses the importance and significance of recruiting,
training and developing skilled, talented employees for Marriott’s newer establishments
operating in the country of Bangladesh, in order to maintain high operational productivity,
performance and efficiency by Marriott Renaissance Hotel and to also provide the level of
customer service Marriott brand’s establishments have been associated with around the globe.
TASK 1
Marriott International is an American multinational hospitality business organisation that
operates chain of hotels in 131 different countries. Under its operations, Marriot controls 30
distinct brands one of which is the Renaissance Hotel brand, which are luxury hotels that cater to
the upper-class members of society. Marriott Renaissance Hotels are also spread around the
globe with there currently being 175 distinct establishments. This report focuses on the newly
build Marriott Renaissance Hotel establishment in Dhaka, Bangladesh and its efforts at employee
engagement, recruiting, training and developing employees that are able to offer the same
standards of operational service to Marriot guests as their other luxurious establishments offer.
The Marriott brand has always felt pride in its ability to provide employees with a safe,
professional working environment where they can grow and develop their professional career.
Marriot has always believed in the training and development of its employees in order for them
to climb up the hierarchical structure of the organisation and become increasing productive
member of the organisation (Dipboye and Dipboye, 2018). Marriot also offers many benefits
such as free hotel rooms to employees who perform their jobs with the organisation for a
prolonged period of time, making them feel valued and showing them that Marriot cares of the

sacrifice they make everyday. This has an immense effect on Marriott employee’s motivation
and job satisfaction levels which is also a huge benefit for both the company and its employees.
Given the expansion of Marriott into Bangladesh, it is essential to understand the
recruitment, training and development of its employees and for this report, the food and beverage
department will be used to showcase this (Armstrong and Landers, 2018). The food and beverage
manager of newly built Marriott Renaissance Hotel will need to recruit, train and develop skilled,
talented employees in order to provide customers the same standards of service they have come
to expect from other luxurious establishments of Marriott. The manager needs to make use of
detailed job descriptions that inform all the necessary skills and requirements employees need to
possess for their respective jobs. All employees need to be proficient in English and local
languages to service guests. Though this will be hard, Bangladesh has a high number of educated
citizens who will want to be associated with Marriot owing to their terrific employee benefit and
retainability efforts (Fletcher, Alfes and Robinson, 2018). With Bangladesh being a Muslim
country, the manager will have to discuss employment during Ramadan period, but it should not
be too problematic as many other hospitality businesses also operate in the area.
TASK 2
For their recruitment operations Marriott Renaissance Hotel needs to make use of
detailed job descriptions in order to attract relevant, skilled and talented employees to their
establishments. A job description is formal document that informs the population of job vacancy
that needs to be filled, job duties to be performed, skills, knowledge and experience required by
the candidate so that only relevant people from amongst the population apply (Davis and
Amirbekova, 2019). Marriott’s job description needs to take into account the ability of
candidates for their respective jobs, future opportunities available to the employee and how best
to motivate them to perform optimally should they get selected as per AMO theory.
Marriott managers can appraise the performance of their employees based on the job
description of respective job in order to assess if they are indeed performing up to the standards
demanded of them. If the employees are performing admirably, the manager can recognise their
hard work and provide rewards and incentive to motivate others to follow lead, while if the
performance is below expected standards, Marriott manager can guide and help the employees