Playsmart Toys: Mission, Vision, Values, SMART Goals, and Customer Interface

Running head: PLAYSMART TOYS 1
Playsmart Toys
Student’s Name
Institution Affiliation

PLAYSMART TOYS 2
The Company’s Existing Mission, Vision, And Values Statements
Mission: To make toys that kids of all ages love. The mission statement acts as the main
ejective of the organization in that it develops a workout plan for all stockholders involves in the
organization. As for the companies mission to develop toys of all age groups, aims to attain more
diverse as well as customer quotient toys for all.
Vision: To make all Play SMART toys environmentally friendly by 2025. In line with
the mission of the organization the vision statement develops the urgency of developing friendly
related toys for children of all age groups, the statement, on the other hand, aims at developing a
one-stop shop for toys for all kids (Moini, 2016).
Values: We value safety, health, and the planet. The values of the company are
developed to fit in all safety aspects of its customers for the toys. This is meant to increase
customer contentment as well as safety measures being the backbone of the organization's
creativity development a gender for all.
The SMART goals
The company’s main agenda is to develop customer-friendly toys that are widely
accepted as well as enjoyed (Thai, & Jie, 2018). The following is an analysis of the objectives
under the SMART perspective of the organization.
S -Specific
Through client reviews and feedback, the toy company aims to increase customer
satisfaction, to over 15% of the current state.
M- Measurable

PLAYSMART TOYS 3
Customer service department is to work on a 24hour shift in order to improve customer
question as well as explanations. Through improves website charts and more representatives at
the call center.
A -Attainable
Through the improved customer relation that the company is to implement, the
organization is to develop more toys as well as provide sequential updates for the toys, based on
the customer’s reviews.
R -Realistic
Inverting of the new technologies such as an online store for shopping as well as product
reviews are to be implemented in the next two months.
T-Timely
The company is to rollout time and dates for new developments and toys, as well as a
rating option where customers are to review the company based on its timeliness and also
service.
How the Department Will Achieve the SMART Goals
I. Plan
Under this progression, the division will distinguish the destinations and procedures
important to convey the outcomes as per the standard output.
II. Do