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PPMP20009: Project Management Methodologies

   

Added on  2020-03-16

11 Pages3148 Words75 Views
PPMP20009: Project Management MethodologiesNameDate

Executive Summarybarely 12 months after new owners took ownership, the Latino Engineering Company is experiencing challenges that include defective products and poor customer service; issues that were unheard of in the last 30 year of its existence. These challenges need to be addressed as a matter of urgency given that the company established a reputation for quality engineering products. The way to solve the challenges is to first develop a vision from its blueprint using the POTI model and then applying the 7 QC tools for determining causes, their frequency, their importance, and opportunitiesfor improvement that will be done using the Gemba Kaizen framework. The project management method to be used is agile as it blends well with the 7 QC tools and the Kaizen framework

IntroductionThis report outlines how Latino Engineering can overcome the problems bedeviling it; the problemsidentified as facing the company include Defective Engineering products, Continuous Process Improvement (CPI) Strategy for Latino Engineering The strategy for Latino Engineering to to make continuous improvements is to first develop a framework that will be used for evaluating the present systems tat related to organizational performance to develop a vision and blueprint of what the company should be at the end of three months. From this blueprint, suitable tools will be used for evaluation, identifying, and monitoring the current performance, through the use of metrics. The pictorial representation of the process and the tools to be used are shown in Appendices I and IIProcess, Organization, Technology, Information (POTI) Blueprint and Vision The detailed vision of an organization is its blueprint; it deals with what the organization is to look like when all projects are concluded and the transformation of the business is achieved. The first step is to develop a blue print to help set this project in a wider context of what Latino Engineering is trying to achieve. The POTI model will be used for developing the blue print as a way to define the scope of what will change at the company; using the POTI, the high level scope of the program will be set. POTI will evaluate the processes, organization, technology, and information. The four aspects constitute the program scope comprehensive viewProcessesprocesses determine to a great deal the performance of a company; for Latino Engineering, processes are integral to customer delivery and developing quality products. The effectiveness of business processes measure how the process performs to the expectations of the customer. Processesmust be measured in evaluating work performance; measuring work performance requires that the fundamental SIPOC (supplier input process – output customer) business process model must be evaluated first (Joe 2017). clearly, the present processes at Latino Engineering require change and inthis project, the performance perspective deals with operational business models that must be changed after this evaluation to enhance CIP. The business processes that will be changed include performance output and levels, how new ways of working are introduced, changes to existing working methods, and phasing out old ways that seem to be leading to problems. The envisioned situation is one in which some processes such as customer service and customer interaction and follow are automated using suitable software; design processes are also standardized and aided by technology, from design to simulation and testing to redesign, all through involving the client to ensure their needs are fully met. Organization

This scope deals with changes that will result from this evaluation and blueprint development; it will encompass everything dealing with personnel, from the culture of the organization to the number of required employees and their requisite skills along with their training needs. The new skill set requirements for employees, change in organizational culture, training needs, staffing levels, and employee roles being changed will be evaluated Olenski (2015). The vision is a company with highly trained employees with the right set of technical and soft skills that will help the company achieve continuous improvement (CI) and reverse the present performance malaise. TechnologyAccording to Tansey, Wateridge & Darnton (2010), technology has become an inseparable and integral part of modern business organizations and has resulted in tremendous growth in commerce and trade. Technology has and continues to revolutionize business models and concepts, from customer service to manufacturing and research and development. The actions of technology in business include management information systems, computers, cloud computing, accounting and other systems, design and development systems, and customer service systems. Technology will be evaluated across several departments and sections of the company. The technology scope will include computers and computer systems, tools for working, and even facilities for doing research and development (Tansey, Wateridge & Darnton 2010). the areas to be looked at at Latino Engineering include computer systems, existing technology systems, networks and tool sets, procurement and supply chain systems, and equipment needs, such as new machining tools. The vision is to have computerized systems at Latino Engineering starting from design, development, testing to supply chain management and customer service. It should be possible for development teams to collaborate and interact using computer systems, even with clients so as to solve the problem of lack of follow up with clients during the phase of design and development. Computerized customer services, sales, and accounting systems will ensure better customer service and greater response to the needs of customers. InformationThe intangible areas that include data and information will also be reviewed; according to (), information and information systems play a crucial role in organizations by satisfying various diverse needs using systems such as analysis systems, query systems, decision support systems, andmodeling systems. Since information is intangible, establishing them in the early stages can be a challenge but focus will be placed on information systems flows and stakeholders, a well as reporting needs. The existing information will be evaluated and the kinds of required information determined for CI (Valverder & Talia 2012). The existing systems for reporting will be looked at along with new data requirements for feeding into reports and data outcomes specific to given activities and processes, such as customer service and relationship management. The vision is a

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