This project report provides an overview of practical digital marketing strategies, the importance of digital and social media marketing for business, and showcases effective social media campaigns. It covers topics such as marketing mix, communication marketing mix, digital marketing, social media marketing, and more.
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PRACTICAL DIGITAL MARKETING 1
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Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 Marketing....................................................................................................................................3 Explain marketing mix and where communication marketing mix fits......................................4 Digital marketing........................................................................................................................4 Social media marketing...............................................................................................................5 Explain importance of digital and social media marketing for business....................................5 TASK 2............................................................................................................................................6 Social media content which works with justification.................................................................6 Models and standards of digital marketing and screenshots of effective campaigns..................8 Explain why social media marketing is effective for business.................................................10 CONCLUSION..............................................................................................................................11 REFERENCES.............................................................................................................................12 2
INTRODUCTION The activities of marketing are performed by an organisationtopromote their products and services through which a business can gain competitive advantage. Digital marketing is a technique through which a business promote their selling products and services through online marketing, social media platforms, search marketing and email marketing (Chaffey and Ellis- Chadwick, 2019). With help of internet and digital/online marketing, a business can promote and sell there products and services which are provided by organisation to enhance their business and accomplish goals. Social media marketing (SMM) is a technique of internet marketing through whichcontentissharedbyusingsocialmedianetworkswhichwillhelpinachieving organisational goals can be accomplished. Communication marketing activities revolves around advertising, direct marketing, packaging, branding, sales, sponsorship and PR activities. This project report is based on marketing, digital marketing, social media marketing, marketing strategies, how communication marketing fits in organisation. This report also states information regarding importance of digital and social media marketing for business. TASK 1 Marketing Marketing is a strategy of business through which organisation can promote and sell products to customers through which organisational goals can be accomplished and business can earn maximum profits. Marketing strategies help business to attract huge number of customers and maintain relationship with their loyal and potential customers. Through effective marketing plans, business can match products to customer requirements through which business can ensure profitability and meet customer satisfaction. The marketing mix strategy helps business to analyse and target customers through product, price, place and promotion (Chaffey and Smith, 2017). There are various types of marketing, some of the types of marketing are influencer marketing, relationship marketing, viral marketing, green marketing, keyword and guerilla marketing. Marketing research is an activity through which business can identify customer needs and requirements and identify opportunities which will help business in meet customer demands andplanactionsthroughwhichorganisationalobjectivesandmaximumprofitscanbe accomplished. Marketing research also help business in monitoring their performance and understand target market through which requirements can be met and maximum profits can be 3
earned. Marketing activities can influence brand image positively and negatively as marketing strategies such as advertising can reach numerous customers but their choice can affect and might hinder brand image of business. Explain marketing mix and where communication marketing mix fits Marketing mix This marketing strategy was formed by author E. Jerome McCarthy in 1960. Marketing mix also known as E. Jerome McCarthy's four P's which analyse factors such as product, price, place and promotion (Das, 2021). It is a customer centric approach through which organisation can strategically form decisions. Price- This marketing mix strategy refers to value or price of product which is set by an organisation. There are several types of pricing strategies which are opted by business through which they can sell maximum products and meet customer requirements. Place- This strategy help business to identify places which are more accessible by customers through which business engagement can be increased. Product- This marketing mix strategy refers to products which are sold by business. The products and services which are offered by business must meet customer requirements. Promotion- This strategy of marketing mix are activities which are performed by companies through which they can promote products and services which are sold by them. Communication Marketing Mix Communication marketing mix is a strategy through which states approaches through which a company communicate with their customers. The strategy behind using communication marketing is that such strategies can add more value to products which are sold by business. The tools which are used by organisation for implementing communication marketing strategy are: advertising, sales promotion, personal selling, public relations, digital marketing and through packaging (Dodson, 2016). Digital marketing Digital marketing is a technique of promoting products and services through using online media platforms such as internet marketing, social media, search media and email marketing. The activities of digital marketing is similar withtraditional marketing, as both marketing approaches help business to build relationship with their customers and promote their products 4
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through which business can gain competitive advantage. Digital marketing help business to reach out to maximum number of customers by which organisation can create goodwill in marketplace. Digital marketing help business to increase awareness and engagement of business, this approach of marketing also help businessattract more efficient buyers through which organisation can maintain their brand image and goodwill in marketplace and gain competitive advantage form their operations (Hanlon, 2018). Digital marketing is similar to marketing where strategies and actions which are planned by business are executed through online andsocial media platforms. Digital marketing strategies are most suitable for B2C and B2b companies through which such business can enhance business engagement. Some of digital marketing assets which plays a crucial role in business are website, video and image content, logo, blog, reviews and through socialmediapages.Thedigitalmarketingstrategiesusedbybusinessarepay-per-click advertising, paid search advertising, SEO, SMM, content marketing and others. Social media marketing Social media marketing (SMM) is an approach in which a business use social media networks through which they can position products and services of business to their target market. This marketing approach provides better engagement with existing and new customers through which business can gain competitive advantage. Social media marketing focuses on meeting target market and customers through which business can enhance value of their products and services and enhance their business growth. With use of purpose-built data analytics tool, it helpbusinessinmonitoringsuccessoftheirplans.Theplatformswhichareusedby organisations for social media marketingcan be Facebook, Instagram, twitter and other media platforms. With the help of such media platforms, business can promote their content on various sites through which engagement can be increased and more number of customers can be attracted (Heinze and et.al, 2020). Buffer stated that social media marketing is based on five pillars, which are strategy, planning/ publishing, listening/ engagement, analytics/ reporting and advertising. These social media marketing help business to increase awareness about brand, and increase traffic and engagement. Explain importance of digital and social media marketing for business Digitaland socialmediamarketingplaysaimportantroleinenhancingbusiness performance and some of the factors are mentioned below: 5
Increased brand awareness- With the help of social media marketing, business can increase their visibility and such platforms are more profitable for business. Through using social media marketing platforms, it can help business to attract more customers. Forexample,Redbullusesocialmediaplatformsthroughwhichtheycantarget customers, increase recognition through which brand awareness can be increased. Increased engagement with customers- Social media platforms are effective mediums to establish interactionwith audience(Ivaschenko, Stolbova and Golovnin, 2019). Through such platforms can help business to deliver their message accurately to their customers. For example, Dove use online marketing platforms through which they can provide all necessary information and increase customer engagement with business. Increased customer satisfaction- With the help of social media marketing, it helps business to deliver products and services which are demanded by customers through analysing changing demands. This will help business to meet customer satisfaction. For example, Marks and Spencer use social media marketing to promote their brand and focus on providing quick assistance through which maximum customer satisfaction can be achieved. Cost effective approach- Marketing through social media is a cost effective approach through which a business can get greater return on investments through investing less money and time and by increasing conversion rates. TASK 2 Social media content which works with justification All content which is posted on social media holds high value as this can increase brand recognitionandattractmorenumberofcustomers(Kannan,2017).Bycreatingand implementing a strong social media strategy, business can attract huge number of customers through which maximum profits can be earned by selling their products and services to their customers and meeting customer satisfaction. Social media marketing can be classified under various categories, some of the the categories are explained below: User generated content The contents which are posted by user by using social media platforms help them to increase engagement and awareness related to the topic and this can be shared through any form 6
such as image, text, audio and video. These contents are generally created by people's rather than brand. Such content can also be paid or a promotional activity of brand products. User generated content also known as consumer generated content are activities which are performed by people who either promote something or represent a brand activity (Melović and et.al, 2020). These contents are wholly generated by user and no involvement of brand takes part. The contents which are posted by social media more authentic and are more reliable. These contents can also influence decision of customers trough which business can get more engagement. For example, Instagram, Facebook are social media platforms through which user can generate content and spread awareness and thus can increase customer engagement. Justification Due to changing technological requirements, various social media marketing channels are opted by people's and business to attract customers and audience through which they can get more engagement. Such marketing channels such as Instagram, Facebook and other media sources help people to increase awareness. Infographics These social media contents are graphic visual representations of information which are provided by business with an objective of delivering all necessary information which can attract numerous customers (Micheaux and Bosio, 2019). This social media content is a group of images, charts and text through which business can strike, engage and visually communicate all necessary information quickly and with clarity. For example, Adidas use infographic approach through which they can attract more customers andthrough using this type of social media content technique it help business to post information about product on social media platforms 7
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which will help business in increasing scale, increasing customer engagement and earning maximum profits from their operations. With the help of using strategies such as hashtags and attractive tag lines can help business in increasing popularity of the brand (Nair and Gupta, 2021). Justification As per changing technological trends, digital marketing is becoming important aspect of business which help them to increase brand awareness and brand image. Through using such social media platforms, it helps business in increasing customer base and attract more audience through onlinemarketing.These socialmediamarketingstrategiesalso help businessin increasing their market share and in making more profits from their operations (Nikunen and et.al, 2017). Models and standards of digital marketing and screenshots of effective campaigns Campaign organised by Dove Dove organised a campaign in which they focused on redefining beauty by creating campaigns. The company focused on spreading body positive campaigns through which they can target market and break beauty and body related stereotypes. 8
The hashtag which was used by dove for creating awareness was #ShowUs through which company aimed to create awareness about body and beauty in market. Campaign organised by Nike Air Jordan in collaboration with Facebook Messenger ThiscampaignwasabotcollaborationbetweenNikeAirJordanandFacebook Messenger and for organising this campaign Nike grouped with AI platform Snaps. This campaign delivered contents by using Air Jordan blog, jordan.com and Jordan news. This campaign was divided into three aspects: air Jordan, shop and watch. 9
With the help of Facebook messenger, organisation aimed to create a two-way commu7nication through which they can connect with people and provide and opportunity through which people can communicate with Air Jordan. Explain why social media marketing is effective for business Social media marketing is a platform through which a business can promote their products and services (Richards and Marshall, 2019). Social media platforms acts as a medium between organization and their customer through which they can interact with their customers and attract more audience. All marketing activities which are performed by business help business to enhance their social media presence, create effective interaction and utilize all resources effectively. This approach of marketing is also cost effective through which business can gain more returns and profits. The reason which states why social media is effective for a business are stated below: To attract audience and increase brand awareness- Social media marketing help business to attract more number of customers through creating brand image with the help of media platforms (Spiller and Tuten, 2019). Social media marketing is a platform which help business to connect with audience through posting contents which are effective and deliver accurate messages through which business can build and maintain their goodwill in marketplace. To increaseengagement- Socialmediamarketingisanapproachthroughwhich business can increase their engagement through targeting their audience and through providing products and services which will fulfill customer requirements. An effective an attractive advertisement will also help business in attracting more customers (Wang, 2020). To identify market trends and buying potential of customers- Social media marketing help business to identify changing market trends and customer requirements through whi9ch they can meet customer demand and gain customer satisfaction. To promote products and services- Social media marketing is an effective media platform through which a business can promote their products and services which will help business in attracting huge number of audience from all around globe. 10
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CONCLUSION From the above project report, it can be concluded that implementation of marketing strategies help business to enhance their growth and achieve success from their operations. Such strategies create a direct impact on growth and profitability of business. These strategies also help business to identify opportunities which are beneficiary for organisation to accomplish their desired goals. With the help of social media and other platforms, it can help business in increasing engagement for business. Digital and social media marketing strategies help business to connect with their audience and target market by which companies can meet customer needs and gain maximum customer satisfaction. 11
REFERENCES Books and journals Chaffey, D. and Ellis-Chadwick, F., 2019. Digital marketing. Pearson UK. Chaffey, D. and Smith, P. R., 2017. Digital marketing excellence: planning, optimizing and integrating online marketing. Taylor & Francis. Das, S., 2021. Search engine optimization and marketing: A recipe for success in digital marketing. CRC Press. Dodson, I., 2016. The art of digital marketing: the definitive guide to creating strategic, targeted, and measurable online campaigns. John Wiley & Sons. Hanlon, A., 2018. Digital marketing: Strategic planning & integration. Sage. Heinze, A and et.al., 2020. Digital and social media marketing: a results-driven approach. Routledge. Ivaschenko, A., Stolbova, A. and Golovnin, O., 2019, October. Spatial clustering based on analysisofBigDataindigitalmarketing.InRussianConferenceonArtificial Intelligence (pp. 335-347). Springer, Cham. Kannan, P. K., 2017. Digital marketing: A framework, review and research agenda. International Journal of Research in Marketing. 34(1). pp.22-45. Melović, B and et.al., 2020. The impact of digital transformation and digital marketing on the brand promotion, positioning and electronic business in Montenegro. Technology in Society. 63. p.101425. Micheaux, A. and Bosio, B., 2019. Customer journey mapping as a new way to teach data-driven marketing as a service. Journal of Marketing Education. 41(2). pp.127-140. Nair, K. and Gupta, R., 2021. Application of AI technology in modern digital marketing environment.WorldJournalofEntrepreneurship,ManagementandSustainable Development. Nikunen, T and et.al., 2017. Micro-Enterprise's Digital Marketing Tools for Building Customer Relationships. Management (18544223), 12(2). Richards, M. B. and Marshall, S. W., 2019. Experiential learning theory in digital marketing communication: Application and outcomes of the applied marketing & media education norm (AMEN). Journal of Marketing Development and Competitiveness. 13(1). pp.86- 98. Spiller, L. and Tuten, T., 2019. Assessing the pedagogical value of branded digital marketing certification programs. Journal of Marketing Education. 41(2). pp.77-90. Wang, F., 2020. Digital marketing capabilities in international firms: a relational perspective. International Marketing Review. 12