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Principles of Business Communication and Information - Report

   

Added on  2020-06-03

12 Pages2669 Words76 Views
PRINCIPLES OFBUSINESSCOMMUNICATIONAND INFORMATION
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Importance of negotiation in a business environment......................................................11.2 Features and uses of different approaches to negotiation.................................................11.3 Components of negotiation tactics...................................................................................2TASK 2............................................................................................................................................32.1 Different types of presentation and their requirements....................................................32.2 How different resources can be used to develop a presentation.......................................32.3 Different methods of giving presentations.......................................................................42.4 Best practice in delivering presentations..........................................................................42.5 How to collect and use feedback on a presentation..........................................................4TASK 3............................................................................................................................................53.1 Explain the characteristics of bespoke documents...........................................................53.2 Explain the factors to be taken into account in creating and presenting bespoke documents ................................................................................................................................................53.3 Legal requirements and procedures for gathering information for bespoke documents..63.4 Explain techniques to create bespoke business documents..............................................63.5 Explain how to gain approval of bespoke documents......................................................6TASK 4............................................................................................................................................74.1 Explain the typical stages of information systems development......................................74.2 Analyse the benefits and limitations of different information systems ...........................74.3 Explain legal, security and confidentiality requirements for information systems in abusiness environment.............................................................................................................84.4 Explain how to monitor the use and effectiveness of an information system..................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
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INTRODUCTIONNegotiation is the process of two individuals or groups reaching a joint agreement aboutdiffering needs of ideas (Hartman and McCambridge, 2011). It plays an important role inprinciples of business communication and information. The present report is explaining thefeatures and uses of different approaches to negotiation. In addition to this different types ofpresentation and their requirements is also explained. TASK 11.1 Importance of negotiation in a business environmentNegotiation in business allows anyone to:Understand the perspective of othersHelps to resolve conflictUnderstand cultural differencesReach and agreement and achieve compromiseFair processProduce effective business relationshipsSmooth running of an organisation Efficient businessDevelop strategy1.2 Features and uses of different approaches to negotiationDisruptive (competitive approach): It usually involves people who have never had aprevious interactive relationship, nor are they likely to do so again in the near future. Simpleeveryday examples, would be when we're buying a car or a house. Its features are describedbelow :CompetitiveParties interests are opposingInflexible Use of manipulationConcealing informationUses of disruptive approach are as follow :Gaining a competitive advantage1
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Maximising own interestDisruption of competitorsIntegrative (collaborative approach): Integrative means to join several parts into a whole.Conceptually, this implies some cooperation, or a joining of forces to achieve somethingtogether. Its features are listed below :CollaborativeCreating valueInterests are alignedCompromise is soughtFlexibleCooperativeInformation sharedMutual problem solvingSome of its uses are stated below :Maximising joint outcomesAll parties are ‘happy’ with the outcomeBuilding relationships and trustPositive approach1.3 Components of negotiation tacticsSome of the main components of negotiation tactics are mentioned below :ResourcesData and factsCommon groundOrganisational policies and proceduresLegal and ethical requirementsEstablishing prioritiesEstablishing barriers2
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