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Importance of Negotiation in a Business Environment - Report

   

Added on  2020-07-22

13 Pages2930 Words284 Views
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PRINCIPLES OF BUSINESSCOMMUNICATION
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Importance of negotiation in a business environment...........................................................11.2 Features and use of different approaches to negotiation.......................................................11.3 Components of negotiation tactics........................................................................................2TASK 2............................................................................................................................................32.1 Different types of presentation and their requirements.........................................................32.2 How different resources can be used to develop a presentation...........................................32.3 Different methods of giving presentation.............................................................................42.4 Best practice in delivering presentation................................................................................42.5 How to collect and use feedback on a presentation..............................................................5TASK 3............................................................................................................................................63.1 Characteristics of bespoke documents..................................................................................63.2 Factors to be taken into account in creating and presenting bespoke documents.................63.3 Legal requirements and procedures for gathering information for bespoke documents.......63.4 Techniques to create bespoke business documents...............................................................6TASK 4............................................................................................................................................74.1 Typical stages of information system development..............................................................74.2 Benefits and limitations of different information systems....................................................84.3 Legal, security and confidentiality requirements for information systems in a businessenvironment.................................................................................................................................94.4 How to monitor the use and effectiveness of an information system.................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
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INTRODUCTIONCommunication is the process of sending and receiving messages through verbal or non-verbal means including speech or oral communication, writing or written communication, signs,signals, and behaviour. More simply, communication is said to be "the creation and exchange ofmeaning." Communication is the act of conveying intended meanings from one entity or group toanother through the use of mutually understood signs and semiotic rules (Addo, 2014). Presentreports is based on Marks and Spencer, which is biggest multinational company that sell clothingproducts to its customers in order to get their higher satisfaction level. In this report negotiationis also important to maintain better business environment at workplace. TASK 11.1 Importance of negotiation in a business environmentNegotiation is the process of two individuals or groups reaching a joint agreement aboutdiffering needs of ideas. Negotiation in business allows you to:Understand the perspective of othersHelps to resolve conflictUnderstand cultural differencesReach and agreement and achieve compromiseFair processProduce effective business relationshipsSmooth running of an organisation Efficient businessDevelop strategy1.2 Features and use of different approaches to negotiationDisruptive (competitive approach): A disruptive negotiation usually involves people whohave never had a previous interactive relationship, nor are they likely to do so again in the nearfuture. Its main features are:CompetitiveParties interests are opposing (Bovee, Thill and Raina, 2016).Inflexible Along with this uses are:1
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Gaining a competitive advantageMaximising own interestIntegrative (collaborative approach): Integrative means to join several parts into a whole(Cats, 2014). Conceptually, this implies some cooperation, or a joining of forces to achievesomething together. Its main features are:CollaborativeCreating valueInterests are alignedCompromise is soughtFlexibleAlong with this uses are:Maximising joint outcomesAll parties are ‘happy’ with the outcome1.3 Components of negotiation tacticsThere are some effective components of negotiation tactics which helps in implementingall the effective process within the organization and also attain better results which are asfollows:ResourcesData and factsCommon groundOrganisational policies and proceduresLegal and ethical requirementsEstablishing prioritiesEstablishing barriers (Dafouz, Camacho and Urquia, 2014).TASK 22.1 Different types of presentation and their requirementsPresentations come in a lot of different forms and have a variety of purposes. In thebusiness world, there are six main types of presentations. Get to know them and once youidentify your purpose, choose the right type before you begin to prepare and practice yourpresentation. You can always modify your presentation to meet your specific purpose (Dima,2
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