Patient-Centered Care Implementation

This assignment delves into the concept of patient-centered care, examining its theoretical underpinnings and empirical evidence. It requires students to critically analyze various research articles on patient activation, interprofessional teamwork, and integrated care models. Furthermore, students are tasked with applying these concepts to real-world healthcare scenarios and proposing practical strategies for implementing a patient-centered approach within different practice settings.

Principles of Health
and Social Care
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Principles of support to make sure care of individuals.....................................................1
1.2 Process for protect clients and patients............................................................................2
1.3 Person centred approach with its benefits in health and social care homes.....................3
1.4 Dilemmas and battle arise during provide care to residents of home care.......................3
TASK 2............................................................................................................................................4
2.1 Implement legislations, policies and codes of practice....................................................4
2.2 Various policies, regulations and its impact on practices of enterprise...........................5
TASK 3 ...........................................................................................................................................5
3.1 Different theories support the practices of health and social care....................................6
3.2 Affect of social procedure on residents of health care homes..........................................6
3.3 Inter professional working and its effectiveness..............................................................7
4.1 Responsibilities, accountabilities and own role in health workplace...............................8
4.2 Own contribution in implementation of organisational policy.........................................8
4.3 Develop contribution to meet requirements of good practice..........................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Health and social care sector has appear as a biggest industry. Various improvements in
this industry has results in improved the quality of life and increase the life expectancy (Munn-
Giddings and Winter, 2013). For offer better services to individuals and to contribute more in
their healthy living it it very essential for health and social care homes to deliver services to
individuals as per the set standards of quality. By better understand the needs and requirements
of patients, health and social care homes focus more on leading a healthy life. It is very
important for social care homes to gain knowledge about the basic procedures and principles for
deliver better care to individuals. Churchill Residential Care Home is taken under present report
for study. Applications of various principles to ensure better care of individuals and major
procedures for protecting clients, colleagues and patients is all given in this report. Further,
benefits of follow a person centred approach and impact of policy upon organisational practice is
all detailed in this report. In addition to this, own roles, responsibilities in content of working in
social and health care is all detailed in this.
TASK 1
1.1 Principles of support to make sure care of individuals
Churchill Residential Care Home promote and encourage the human rights of
individuals. Care home focuses to put the individuals at the centre of services and identify
opportunities to strengthen the protection of human rights (Sheldon, 2011). Demand of health
and social care practices has practices has increased and due to this it become important for
social care homes to serve customers by consider all the changing factors. Principles of support
are important as these aid effectiveness in offer better care and services to customers. Principles
are known as simple guidelines and rules. In order to become a care giver in social care homes,
there are some principles of health and social care homes that should be kept in mind by
Churchill Residential Care Home. Increase choice and control: It is very important for care homes to develop a
relationship between service providers and users. Motivate individuals to take part in
manage their personal well being is very essential for care homes. Providing Care: It is very significant that all service users should be handle with great
love, care and affection. This contribute more in their healthy living.
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 Promote health: One of the main and prime purpose of service provide is to look after
the health of an individual. For this a proactive approach should be used by Churchill
Residential Care Home. Further, every initiative to promote health should be make by the
organisation. Respect for privacy and individuality: It comes under the responsibility of service
provider to ensure that the privacy of patient or service user is respected all time and he\
she lives a life of dignity in care home (Aveyard, 2014). Dependence of service users on
care givers does not entitle them to frustrate them. Respect diversity and different cultures: It is very essential for service providers to
respect the diversity and different culture of service users. All this help in create a
positive environment workplace. Adopt a whole person approach: It is very important for service providers to consider
every element that affect the health and well-being of an individual before finalise the
procedure adopted for care.
 Risk taking responsibility: Service providers should not demotivate the patients from
take part in activities which involve risk. But great care should be offer to them while
they performing for avoid any kind of harm.
1.2 Process for protect clients and patients
Health and safety of service users come under the responsibility of service providers.
Procedures which should be adopt by service providers at Churchill Residential Care Home to
prevent the individuals in care homes from any undesirable situation is as follows: Supporting health care needs: Support the basic health needs of service users is come
under the responsibility of service providers. Some patients suffer form problems related
with old age such as diabetes, hypertension and many more (Reeves and et. al., 2011). A
care provider is the be who remain responsible to ensure that patients take medicines at
right time and on regular basis. Further, they also require to take care that all patients are
taking a nutritious and balanced diet. Supporting personal care and appearance: Every patient in social and health care homes
require personalized care and grooming especially old age people. For this, it come under
the responsibility of service providers to maintain cleanliness and basic hygiene of all
patients.
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 Supporting emotional well being: Patients at social care homes may suffered from
depression and mental stress especially old age people as they faced negligence from
their relatives, children and spouses (Enthoven, 2014). In this situation they require
emotional support and need to be deal with full patience and care.
 Supporting mobility: Sometimes, patients of social care home suffer from some physical
disability and in such kind of situations a service provider remain liable to help them and
carry out regular check-ups at the same time manage their safety in care home.
1.3 Person centred approach with its benefits in health and social care homes
Person centred approach highlights all recent health care practice in UK. This approach
was developed by Carl Rogers (1902-1987) and this focused on defend the personal rights of all
residents and take decision in a way that help in fulfil their requirements in best possible way.
One of the main benefit of adopting person centred approach is that it support firm in better
satisfy the needs of its customers and enhance the outcomes of all operations. Implement a
person centred approach in Churchill Residential Care Home allow it to put the preferences,
needs and requirements of patients at the top. This help service provider in offer services or serve
patients with respect and dignity (McNiff, 2013). Another benefit of person centred approach is
that it enhance effectiveness of all activities execute by health and social carte homes. With help
of this kind of approach social care homes can contribute more in healthy living of individuals.
Major benefits of using a person centred approach can be better understood by the points given
below:
 It help in create a positive and healthy work environment especially for old aged
individuals at workplace. This make all the things manageable and easy to control.
 Due to this old age people fell self motivated and remain happy.
 Person centred approach help patients in change their lifestyles towards a positive
direction.
 It support social care homes in built better relations with customers and patients feel a
sense of association with service providers.
1.4 Dilemmas and battle arise during provide care to residents of home care
Ethical dilemmas is a situation an individual has to made a different choice between two
or more alternatives. Health care service providers have to face various ethical dilemmas when
offer protection and services to residents of care homes. The main focus of service professionals
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is to take care of patients issues at biological level and sometimes they also face ethical
dilemmas or challenges. For example, Patricia, an 84 year old lady suffering form Alzheimer's
disease (Dharamsi and et. al., 2011). Care home organise various group activities, physical
exercises and even organise games but Patricia refuse to participate in those activities as she
wants to relax. Service professionals of Churchill Residential Care Home is in ethical dilemmas
and has to take a decision that if they allowing her not to take part then she will sleep during the
day and will become aroused at night and won't rest properly. All this has already took place a
few times before. All this is challenging because at one side principle of health care expressed
that all individuals should be treated in best possible way and on the another side all patients
should be respected.
In this kind of situation, Churchill Residential Care Home can consider and implement
the policies provided by NHS for all health and social care homes. These guidelines encourage
continuous improvements to adjust and fulfil the requirements of all patients.
TASK 2
2.1 Implement legislations, policies and codes of practice
NHS
examine its legislations, policies, code of practice and legislation on continuous basis to ensure
that these are adequate and particular to the changing background of individuals. At present,
Health and social care act 2012 acts is one of influential legislations as this direct field of health
and social care in United Kingdom. The act provides policies for managers of social care,
professionals and service providers, this is important for Churchill Residential Care Home. This
act has some specific policy standards and highlights the basic rights of an individual at the same
time provide a better patients centred approach of care on reform the services of health and
safety. All this will be highly important because when social care homes follow this then this
increase effectiveness of services and increase competence of health and social care (Schoen and
et. al., 2011). In addition to this, various other significant policies are Quality protects, Rights to
action, Every Child matters, Valuing people, The care standards act, 2000. Different codes of
practices that are important for health and social care homes concern the consent of patients to
better their health, information security management and various legal obligations that set
conditions at workplace and utilise all the available information.
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Mainly, social care homes take care of people and support them in lead a life with respect and
dignity. Care homes consider the requirements of people and do efforts to satisfy their needs so
all these legislations require to be implement by them.
2.2 Various policies, regulations and its impact on practices of enterprise
Various legislations, policies, codes of practice and regulation have a affect on practices
and policies of Churchill Residential Care Home. Main reason behind this is that it affect will
carry an improvement in care home and it will protect both service users and providers. In
addition to this, this will provide practical direction related with effective practices for
requirements of health and social care (Schoen and et. al., 2011). One of the major objective or
reason behind add regulation, code of practice and legislations is to ensure that all the standards
in Churchill Residential Care Home are client to all clients and workers, up to date, pertinent and
to ensure that safe conditions should be offer to all residents of care homes.
One of the main benefit of adding regulations, policies, code of practices and legal acts at
workplace of Churchill Residential Care Home is that all this will improve standard of enterprise
and firm can work as per the set practices and standards. Further, this will enhance the ability of
care home formulate better plan action that will help in save individual's life, permit firm to
provide services include no risk and save them from assert put Care Quality Commission (CQC)
on enterprise. Further impact of regulation and policy on organisational practice and policy can
be understood by the following points:
 It help social care homes in maintain the optimum level of health and nutrition.
 Support in maintain the hygiene facilities.
 Make the administration of facility more efficient.
 Policies encouraged social care homes to make sure that all adults live a healthy life with
respect and dignity.
TASK 3
Introduction
Various theories apply in health and social care homes with affect of social processes on
residents of care homes is all detailed in this task. Further responsibility of a manger of health
and social care is all given in this.
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3.1 Different theories support the practices of health and social care
Various theories are there that support an individual's work in social care homes and these are
stated in following points: Value and Ethics: This aspect highlights the conflicts that an individual face due to
his/her value which get affected by certain situation take place in health and social care
homes. For example, an elder person surviving for 6-7 years of his/her life by some
specific belief and now all of a sudden move any new rules results in have conflicts. Discriminatory approach: Sometimes, due to some orders management, service
professionals show personal bias towards some patients and ll this harm the positive work
environment of social care homes. Automatic selection: There are huge number of situations when there is a possibility of
arising conflict of a specific condition by service provider or by user (Hibbard and
Greene, 2013). In this situation, recipient faces a situation of dilemmas as what to do in
that specific case. Social learning: Social care homes for old age people is the one in which elderly people
spend their time in communicate and interact with each other. They tend to learn many
things from their peers and try to imitate the same. Theory of human growth and development: It is one of the most significant theory
require to be apply in Churchill Residential Care Home. This states that only that
services should be offer to individuals that contribute in their healthy living.
 Theory of managing stress and behaviour: Sometime in difficult situation, service
professionals or provider become confuse and this enhance their stress level as they
become unclear about what should be done by them in that certain situation.
3.2 Affect of social procedure on residents of health care homes
A human being is know as a animal and he/she cannot survive in improve way with
group and communities. A person can communicate with other groups or individuals as this help
in keep the quality of life and their living standard. All this can be apply with the service users of
Churchill Residential Care Home. Social care home can conduct social programmes with its
residents so they can interact with each other and can share their life experiences (Hudson and et.
al., 2012). It is very necessary that every person should get an opportunity to communicate with
others and share their ideas and activities. Social process enforced by social care home support
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in fast healing of individuals who are suffering from psychological diseases and depression.
Social processes mostly impact on habits, life styles, mental state and hygiene of a person. In
addition to this, social and physical activities play a significant role in health of a patient. One of
the main reason behind this is that human beings like and enjoys social activities and these are
very necessary for refreshing one's mind. Basically social processes affect the service users in
both positive and negative way and this can be better understood by the points given below:
 Individuals in health and social care homes find those people with whom they are
compatible and prefer spend maximum time with them as they like to cherish friendship.
 Social groups tend to offer friends to elderly people and when they start spending time
with each other this help them in develop a bond.
 Every social care worker asked to perform his/her role s and responsibilities in an
effective way but when they depend each other for some activities then all this give rise
to the situations of conflicts.
 Human being is known as one of the most intelligent creation of God but these also
involve in committing crimes.
3.3 Inter professional working and its effectiveness
Inter professional working refers to the group of individuals that belongs to different
discipline, skills and knowledge within same working situation. All interact or communicate with
each other to communicate their knowledge with others for get better outcomes and this is
considered as a effective strategy. In case of Churchill Residential Care Home this type working
can be highly effective. In social care homes, patients belonging form various difficulties are
involve (Vetter and et.al., 2014). So it is recommended to Churchill Residential Care Home to
go with inter professional working as this would help employees to offer better services to
residents as per their needs and special requirements. Further, it would support in offer
satisfaction to the service users help in maintain positive image of firm in market. As group of
service providers or professionals would discourse the real situation of clients and then set goals
to carry them back to healthy level. All this will increase the satisfaction of patients and will help
in achieve healing of an individual at early. Further, this define the skills and role of nurses,
midwife and various experts providers to offer effective services to all residents in care home
and on time. All this would not only help firm, in get satisfaction of clients but at the same time
provide support during implementation of services related with therapy and physiotherapy. By
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consider all these elements it would be easy for Churchill Residential Care Home to offer better
services to its residents.
4.1 Responsibilities, accountabilities and own role in health workplace
One of the main motive of Churchill Residential Care Home is to maintain its image as
an ideal care home which is dedicated towards the convenience and well being of individuals
which are suffering form different kind of diseases. Being a manager, an individual remain liable
to monitor all employees and to examine that all roles are performing by them in adequate
manner or not (Buck, 2011). Further, in order to enhance understanding about situation, feedback
of residents is very important for introduce improvements. With help of this, improvements in
process of health and social care homes can be gained. In addition to this, manager remain liable
to ensure offer equity in care provision, accessibility of services offered by social care, and
overall focus one the moral sentiments and principles of social care home. Further, analyse that
all patients are getting appropriate medical services or not is consider as one of the major
responsibility of a manager. Further analyse the food offer to all residents, timely, room cleaning,
security and hygiene level of residents is all come under the responsibility of a manager.
4.2 Own contribution in implementation of organisational policy
As I m working in social care home which offer different type of services to its patients,
my role is a significant one in formulation and implementation of enterprise policy in Churchill
Residential Care Home. Other workers cannot not mix knowledge and as a manager,
contribution is important in permit services providers it perform their roles and duties in effective
manner.
In addition to this, being a manager, I will be the primary to protect patients and
responsible for implement organisational policy with safety of individuals. At time of protection
of human rights of patients, I will stay responsible for acquire the resources needed for
encourage the best services and practices in Churchill Residential Care Home. Further, various
other policies that could be implemented as a manager is to make the system more perfect during
implementation. One of the most significant issues that require to be addressed in health care
home is abuse of old aged. For this a formal committee require to be conduct to look at this
matter (Singer and et. al., 2011). Adequate and proper hierarchy require to analyse the
implementation of policies and processes being adopted art care centre.
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4.3 Develop contribution to meet requirements of good practice
Various recommendations can be made for develop and implement organisational
policies and to make the activities and facilities of service care home more effective.
 Activities of health and social require to be monitor on continuous basis in order to
avoid any incident.
 Separate committees for evaluate functioning of social care home should be appoint.
 Protocols required to be develop to maintain the hygiene and cleanliness.
 Training should be offered to employees on continuous basis.
 Staff rotation should be followed to ensure that employees can perform different kind of
activities.
 Friendly and healthy working environment should be maintained art workplace to offer
better services to clients.
In addition to this, it is advisable that integrating information into exercise help in achieve a high
level of quality (Henderson and et. al., 2012). Other recommendations to create own contribution
to meet with involve of good practices in Churchill Residential Care Home is proper supervision
and time to time guidance to employees. Further, offering support to peer, collect feedback on
timely basis and decide role of individuals for decisions all will be fruitful in develop own
contributions.
Conclusion
From the given information, it can be summarised that manager play an effective role in
manage the policies and activities at workplace. Further, inter professional working should be
encouraged at workplace as this provide various benefits to enterprise.
CONCLUSION
From the given information, it can be summarised that for improve quality of life of
patients and to contribute more in their healthy living it is very importnat for health and social
care homes to effectively apply the principles of support. This help in deliver better services to
patients and fulfil their requirements. It is very essential health and social care homes to adopt a
person centred approach as this help in better satisfy the needs of services users and at the same
time create a positive image of organisation. Step by step process should be use by the care
homes to protect patients, colleagues and clients. Different policies and regulations also affect
organisational practice and actions.
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REFERENCES
Books and Journals
Aveyard, H., 2014. Doing a literature review in health and social care: A practical guide.
McGraw-Hill Education (UK).
Buck, J.A., 2011. The looming expansion and transformation of public substance abuse treatment
under the Affordable Care Act. Health Affairs. 30(8). pp.1402-1410.
Dharamsi, S. and et. al., 2011. The physician as health advocate: translating the quest for social
responsibility into medical education and practice. Academic Medicine. 86(9). pp.1108-
1113.
Enthoven, A.C., 2014. Theory and practice of managed competition in health care finance.
Elsevier.
Henderson, A. and et. al., 2012. Nursing students' perceptions of learning in practice
environments: a review. Nurse education today. 32(3). pp.299-302.
Hibbard, J.H. and Greene, J., 2013. What the evidence shows about patient activation: better
health outcomes and care experiences; fewer data on costs. Health affairs. 32(2).
pp.207-214.
Hudson, P. and et. al., 2012. Guidelines for the psychosocial and bereavement support of family
caregivers of palliative care patients. Journal of palliative medicine. 15(6). pp.696-702.
McNiff, J., 2013. Action research: Principles and practice. Routledge.
Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health and social
care. Routledge.
Reeves, S. and et. al., 2011. Interprofessional teamwork for health and social care (Vol. 8). John
Wiley & Sons.
Schoen, C. and et. al., 2011. New 2011 survey of patients with complex care needs in eleven
countries finds that care is often poorly coordinated. Health Affairs. 30(12). pp.2437-
2448.
Schoen, C. and et. al., 2011. New 2011 survey of patients with complex care needs in eleven
countries finds that care is often poorly coordinated. Health Affairs. 30(12). pp.2437-
2448.
Sheldon, B., 2011.Cognitive-behavioural therapy: Research and practice in health and social
care. Routledge.
Singer, S.J. and et. al., 2011. Defining and measuring integrated patient care: promoting the next
frontier in health care delivery. Medical Care Research and Review. 68(1). pp.112-127.
Vetter, T.R. and et.al., 2014. The perioperative surgical home: how anesthesiology can
collaboratively achieve and leverage the triple aim in health care. Anesthesia &
Analgesia. 118(5). pp.1131-1136.
Online
Person-Centred Approach. 2018. [Online] Available
through<https://www.bapca.org.uk/about/what-is-it.html>./
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