Problem Solving and Decision Making in Business | Desklib

Problem-solving and
decision making

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Problem-solving can be described as an act that defines the problem, determine the causes
behind the problem, prioritise and identify as well as selection of the different alternative
solution in the business along with implementing of the solution (Aboelmaged, 2018). Decision
making, on the other hand is the process that is used for purpose of identification of decision,
gathering of information as well as assessing the different resolutions. This project report
includes role play which includes the management consultant and the unsatisfied employees
which identify the problem and also include the solution for the business.
MAIN BODY
Management Consultant: what are the problems faced by you and your team and what is
the impact of the complex problem on the overall performance of the organization?
Unsatisfied employees: There are different types of problems to be faced by employees in their
day-to-day life. As an employee, I feel the problem with the working environment, safety and
security measures, communication, health, flexibility, employee-employer relationship and other
things. All of these create problems for the employees as well as for their happiness for the work.
It is important for the organization to consider employee happiness as its priority. The different
problem faced by the employees creates a negative impact on the overall performance of the
organization. Explanations of these negative impacts on the overall performance of the business
are mentioned below:
The problem occurs in the organisation shift focus of employees from the working of the
company to other areas. It does not allow them to focus on work which will create a negative
impact on the productivity of the company. It creates demotivation among the employees and
also does not allow them to focus on the goals of the company (Abualoush and et. al., 2018).
This complex problem that occurs in the organisation also results in conflict in the organisation.
Conflicts are not a positive situation for the business as it creates a negative impact on the
harmony and peace of business. It results in increased employee turnover as it causes more
dissatisfaction among the employees. It does not allow the business to retain talented employees
in the organisation and does not business to gain the trust of employees. It will not enable the
firm to implement their new policies and strategies in the organisation in an effective manner.
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