Process Mapping for Hotel Escargo: Check-in, Check-out, and Order Delivery

Running head: PROCESS MAPPING 1
Process Mapping
Student’s Name
Institution
Date

PROCESS MAPPING 2
Executive Summary
Process mapping in any institution is significant because it helps an organization to track
the events as they unfold in the operations of any given company. The report will provide two
new and different process mappings for check-ins and check-outs at Hotel Escargo. The reason
for doing so is to foster efficiency and enhance service delivery at the hotel. A process mapping
for placing an order will also come in handy with the intention of saving the cost, easing the
work of the management, and promoting customer satisfaction. The six-sigma quality standards
will be utilized with the aim of reducing wastage and improving services. To make sure that the
future processes are controlled and monitored effectively, a plan will be put in place.

PROCESS MAPPING 3
INDIVIDUAL PORTION
New process mapping for check-in and check-out
Check in the process map
Customer Books room at
the front office
F/O confirms the room
availability.
F/O gets back to the customer.
Customer books room
online
The delivery boy picks the
luggage and keys.
F/O communicates the rules to
the customer.
F/O collects details and cash.
The customer is escorted to
the room.

PROCESS MAPPING 4
Check-out process mapping
Check out request
Bellboy collects the
luggage
Bellboy drops the
keys at F/O
The arrival of the guest at F/O
Guest settles the account.
Cashier presents the bill.
Cashier updates the guest’s folio
Bellboy loads the
luggage.