Advantages of Continuous Professional Development for Stakeholders

This article discusses the advantages of continuous professional development for various stakeholders in an organization. It explores how continuous professional development helps in upgrading skills and knowledge, leading to improved performance and productivity. The article also highlights the importance of professional development in meeting the evolving needs of the industry.

PROFESIONAL
IDENTY AND
PARCTICE

INTRODUCTION
Continuous professional professional improvement is explained as the activity of tracking
and representation the information, abilities, experience and skills which is gained at the time of
working formally and informally (Anderson-Gough, 2018). It plays a significant role as
continuous professional development provide various benefits to profession and individuals.
Over the years on-going professional development ensures that employees uplift ability that are
essential to present professional service to the consumers. The main purpose of this is to render
effective training and developing skills through participation or by interactive learning. By this
professionals are able to upgrade their abilities and capabilities through certified learning. Ritz
Hotel is undertaken for the project. It is a situated in is a American multinational which operates
in lavish hotel chain well known as The Ritz-Carlton. In the year 1983 it was founded and it's
headquarter is in Chevy Chase. The parent organization is Marriott International. This
assignment covers welfare of continuous professionals for various stakeholders within particular
firm. Employer skills and competencies are studied in an firm. Along with this self skills needed
for a specified job role is determined. Various theories and approached applied for professional
development processes is reviewed. Improvement plan is framed so as to upgrade selected
ability and competencies. Additionally, interview is taken for a service industry role in effective
manner.
LO 1
P1) Explain the distinguish advantages of continuous Professional development for various
creditors, suppliers, employees, investors etc.
Ritz Hotel which is a situated in is a American multinational which operates in lavish
hotel chain well known as The Ritz-Carlton (About company,2018). In the year 1983 it was
founded and it's headquarter is in Chevy Chase. When Ritz Hotel was opened on 25th May 1906
this organization was imagined as the greatest hotel across the globe. This successful an d
leading hotel is ownered with many awards for it's quality services. However, it is considered as
gold standard of hospitality in cut throat competitive world. Top level management is framing
strategies by scanning the external environment in order to meet the occurring demand of the
customers can be full-filled easily (Broadhead, 2017).
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On-going professional development is the other name of Continuous professional development
across the globe. Continuous professional development is explained as the activity of tracking
and representation the knowledge, abilities, experience and skills that is acquired at the time of
working formally and informally without any kind of training. The Ritz timely provide training
and development sessions as per the requirements of the staff members so that they can easily
compete in cut throat competitive world with rivalry. According to the dynamic environment
superiors of organization need to design tactics for betterment of both employer and employees
in open market place. Moreover stakeholders plays a significant role in companies growth and
expansion as compare to competitors. Here, are some of the stakeholders of the firm which are,
creditors, investors, directors, suppliers, unions, employees and so on (Bruno and Dell’Aversana,
2018). However, there are numerous advantages of continuous development plan for distinguish
stakeholders in an organization. Below are the brief discussion of these which are stated as
follows:
 In an organization continuous professional improvement upgrade skills and knowledge in
impelling manner so that co-workers of Ritz Hotel can deliver professional services to
consumers in order to satisfy them. Along this continuous professional improvement
helps stakeholders to upgrade their skills in order to attain productive outcomes can be
accomplished as compare to others.
 As the skills of the stakeholders are uplifted they make meaningful contribution in
motivating team mates to work effectively and efficiently. However this leads in
accumulation of more and more profits by satisfying consumers in neck to neck
competitive world.
 However, on-going or continuous professional improvement develop confidence level in
staff members by which they can smoothly mange clients, creditors, suppliers etc.
Therefore it is mentioned that on-going professional development skills are good and
advantageous from the point of view of various stake holders (Cruess and Steinert, 2018).
Moreover, it results in assembling huge revenue for Ritz Hotel for further development and
improvement in intense market place. Additionally, tactics are farmed by top level
management so as to satisfy the emerging needs of the client.
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P2 Investigate professional firm expectation of ability and competencies
While making efforts to meet the customers needs at their arriving employees of Ritz
hotel have gone through various functions. Due to this, it is essential for them to hold back some
professional ability and information so that they will be able to carry out all the business
activities in an effective way. As per the current market scenario, competition has take a huge
place due to the changes are incurring in a speedily manner which insist the management of Ritz
hotel to hire efficacious individuals in their organisation who has some special skills and
expertise (Hirschi, 2018). As the food and beverage department within the hotel is managed by
the manager in order to properly arrange the raw material so that the activity of preparing food
and beverages can be operated effectively. In this aspect, the both soft and hard skills are
required in a person like communication, team working, confidence and many more.
Effective communication- By having effective communication skills manager of Ritz
hotel will able to make effective interaction with their customers which enables them to ascertain
the demand and needs of the customers so that they can share with the chef of the hotel and can
offer them those services which they want from the hotel.
Innovation- Innovation is an effective term which enables the manager of Ritz hotel to
become more creative by implementing some effective changes in their products and services.
This helps them in accomplishing the wants and requirements of the consumers appropriately
which results higher profitability and succession in the business.
Team leading and working skill- In order to operate all the business activities optimally
business manager of Ritz hotel must have team leading skills in terms to motivate their
employees to do team work so that they can utilise the skills and knowledge of each employees
in their operations and get best outcomes in limited period of time (Joynes, 2018).
Knowledge about technological changes- It is necessary for the manager of food and
beverage industry to have knowledge of technological changes in order to get their desired
results. In this aspect, manager must posses adaptability skills as it will enables them in adopting
the required changes as per the marketing environment and operate their business smoothly. The
possession of these skills also enables them in learning new ways of working as per the current
market scenario which will helps them in establish control over their cost and maximising their
profitability level.

M1) Evaluate the essentaility of professional improvement in administration
Professional development depicted as a process which is helpful in tracking the skills,
knowledge and experience of person which they have get formally or informally. continuous
professional development assist the worker in handling and increasing their skills and talent so
that they can carry out all their activities effectively. This will help the manager of Ritz in
delivering the best services to their customers or clients by enhancing the skill and knowledge of
employees. Also, it will build a positive relationship between the management and employees
due to which the motivation and encouragement of the employees will be increased which will
lead the positive impact on their performance level which helps the organisation in achieving
their desired outcomes rapidly (Marañón and Pera, 2015.). Thus, these developments must be
done on a daily basis so that the quality services can be delivered to the customers and all the
problems which are occurring in the organisation can be resolve in an ease manner.
D1) Critical examine of self ability and competences to achieve organization expectations
By assessing my self ability and competences I found that I m self motivated and perfect
for the job of supervisor in Ritz hotel as because I have all those skills such as higher
interpersonal and professional skills which enables me to perform this job role effectively. The
possession of these skills are required in the hospitality industry as in this the customers
interaction is important part and these plays an important role in treating well and offer best
quality services to the guests in order to enhance their travelling experience. Other, I have all the
motivational skills and traits which helps me in motivating the staff members towards achieving
the organisational goals and objectives on set deadlines (Novakovich and Shaw, 2017).
Although I have all the skills but still I am trying to enhance my skills by using the
concept of Kolb learning cycle which prove as a better way as it comprises both observatory
and reflective approaches which helps me in rising my skills and allows me to give their my
work potentially.
LO 2
P3 Own abilities, skills and competencies
As my academics is completed this is my first job in Ritz. For the post of supervisor in
Ritz I am keen fascinated. The position role is to manage all work in Ritz for productive results.
As I received the telephonic call from the HR of Ritz I decided to join this vacant position with
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a positive attitude and goal in order to increase my line of work graph to a large extent or on
large platform. The conversation on telephone was quite good and the human resource of Ritz
was happy with my telephonic round and communication. All this I acquired after long practice
in order to enhance my career graph. The enhancement directly or indirectly assist me to increase
my career graph in Ritz hotel with first role of supervisor. At the time of my academic period I
have learned how to examine own skills, capabilities by making a standards of present ability. of
actual skills, competencies or abilities which turn out to be positive mark for me . For my
prolonged line of work, this is essential for me to assess my self ability, competencies or ability
in order to conclude results regarding which type of ability I need to acquire so as to frame my
personality impressive as well as fit for the desire job role (Olsen and Buchanan, 2017 ). Here,
rank A means good, rank B means average, rank C means excellent, rank D stands for poor.
Upliftment is done for rating 4 as they are weak in nature. This may affect the performance of
the staff members as supervisor in Ritz.
S. no Skills/competencies Rank A Rank B Rank C Rank D
1 Interpersonal skills
a. Issue -resolving skill x
b. Judgement making skill x
c. Communication skill x
d. Listening ability x
e. Negotiation power x
2 Intervention skills
a. Conflict management x
b. Empathic relationship x
c. Counselling skills x
d. Group facilitation skill x
e. Education/training work x
Positive aspect for me: From the table above of own examination it has measured that
by developing relation positive and transparent relation is one of the best part that is learned in
hospitality industry. As it is a service industry so it is very essential to build healthy and good
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relations with customers over the years. However, along with this taking best decision in
adverse condition is the positive side in me. Also, group facilitation skills, listening skills,
counselling skill and empathic relations are other aspects in which I have build good command
over the years. All this skill will help me to perform the task of post of supervisor in effective
and efficient manner. But I happy that I already posses all this skills and need to polish them for
better results(Percy and Richardson, 2018).
Which are the skills need to be improved by me: While going through self assessing
before joining the post of supervisor I find out that I lack behind in certain skills which are
essential for that position in Ritz. The areas where I lack are, problem solving skills, verbal
communication mode and conflict management. In order to provide productive results in Ritz it
is very essential to improve all this loop holes. There are some average skills like, learning and
counselling skills which need to be enhanced by slightly working on them either by taking
sessions, reading books, observing others and so on.
However, in to overcome this weakness developing professional development plan is
mandatory . Through this tool I am capable enough to solve loop holes in skills. In order to
perform my job role as supervisor in Ritz effective communication mode and problem solving
skill is most important aspect. Along with this in order to deal smoothly with customers good
command in such skills is compulsory. However, understanding of learning theory is essential to
understand along with this they have recommendation for learning style.
P4) Discuss the numerous learning theories and approaches adopted for personal and
professional improvement processes
Learning plays a huge role in human behaviour as contains those processes which helps a
person in improving their existing skills and knowledge so that they can perform their job role in
an appropriate way (Sherwood and O’Donnell, 2018). As in the hospitality industry, fluctuation
is taking place in rapid manner which makes it essential for the manager of Ritz to have varied
skills as per the market or business requirements. In this aspect, the various theories and
approaches are given which can be utilised by the manager in order to enhance their learning
skills.
LEARNING APPROACHES
Behaviourist approach- Behavioral theory is reflect all those factors which are helping
in explaining a human by evaluating precursor and outcomes. In context of Ritz hotel, manager
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needs to give their emphasis on assessing their daily activities and the reaction of customers
towards the organizational services by taking their feedback so that they can carry out all their
functions significantly. If customers will give them the positive feedback and reviews then they
will be able to motivate and encourage the employees to give their more effort so that higher
level of profitability can be attained.
Cognitive approach- This is based on the positive mind set which defines that both
mentor and learner requires to ensure their presence of mind so that they will be able to learn
best methods and ways of working to the employees so that they will be able to give their higher
contribution in attainment of the business goals and objectives (Taylor and Harding, 2018).
Learning theory
Honey and Mumford learning theory: Here, in this learning considered as the most
perfect concept for the Ritz hotel as it focus on dividing all the work as per the individual skills
and traits so that they can perform well. Characteristics are bifurcated into four parts like activist,
theorist, reflector and pragmatist. It stated that, management of Ritz hotel needs to assign work
as per the talent and desire so that they training and development can be provided to them
accordingly.
So as to increase my knowledge and skills I will more focus on job training methods as it
will allow me to develop my skills at the time of taking all the performing the job activities
without wasting more time. Also, here I will render emphasis on presenting in the several
conferences and meetings so that I can learn some professional ethic and can enhance my
abilities to perform my job impressively.
M2) Assessment of self ability and competences and the best suitable improvement approach
I am mainly concern for getting the job role of restaurant supervisor at Ritz hotel as I
have all the necessary ability and competences which enables me In monitoring all the
organisational act and providing the best experience to the guests. Here are describing all the
skills and traits of mine which makes different me as compare to my rivals.
Skills :
 Effective communication : My efficacious communication skills helps me in delegating
my roles and responsibilities in the employees appropriately (Valentino and Reardon,
2015). Also, it helps me establish proper coordination with the staff member which helps
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em in motivating the employees to do high efforts in achieving the goals and targets of
the business.
 High confidence : This skills allows me to perform all the given task significantly and
cope up with the complex situations by taking the higher contribution of the employees. Leadership : I have all the skills which needs to possessed in a leader in order to
influence the behaviour and actions of the employees in the right direction.
Competences
 Time management : I am very punctual which helps me in completing my work on time
and give the best service to the customers.
 Customer service : I am able to determine about the customers needs and demands
which helps me in taking out all the business activities accordingly which have direct
impact on the profit and sustainability of the business (Wald and et. al., 2015).
D2 Evaluate comprehensive development plan
The above mentioned development plan assist me in enhancing my skill and competences
on the job role of Supervisor in Ritz hotel. As it helps me working on my insufficiency and
inspire me to make essential improvements so that I can give my higher contribution in attaining
the business goals and objectives. Also, this plan has rendered a time-wise division which makes
easy for me to improve my skills as per the situation so that the I can perform my job role in the
most significant manner and open up all the paths of success and growth for the business.
LO 3
P5, M3 and D2) Formulate a improvement programme to improve selected ability within
particular activity.
Improvement programme is designed so as to modify the ability so as to perform the job
role in Ritz. This plays a significant role in growth and development of the career graph. By
appropriately formulating this developing plan the weak skills can be enhanced accordingly. By
doing so candidate will be able to perform the all the activities associated with supervisor in
productive manner. Below is illustrated the chart of development plan which is stated as under:
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State the
development
objectives
Mention the activities
in order to accomplish
my objectives
What outcomes are
gained by improving the
weak skills.
Target dates for achieving
my objectives
Problem solving
skills
In order to improve
my problem solving
skills I am taking part
in group decision and
debate competition.
By this I will be able
to take decision at
smaller level and later
I will be able to take
best decision for
company (Walther and
Sochacka, 2017).
With the phase of time I
am able to resolve issue
in appropriate manner.
As was well as the most
suitable solution is
suggest for the problem
in the company. It aid
me to take best decision
for the betterment of
both employees and
employer. By this I am
able to provide healthy
working environment to
the employees.
6 month
Verbal
communication
mode
As I am lacking
behind in
communication skill
in order to upgrade it I
am actively watching
you tube videos and
other people while
talking to each other.
By closely observing
them my way of
communication has
enhanced a lot.
As my verbal
communication skill has
raised I am able to
easily convey my
message to the co-
workers which results in
best outcomes. As well
as reduces mis-
understanding among
team mates and
management.
8 month
Conflict I am spending quality As I have learned the 5 month
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management time with manager of
the company in order
to assess them how
they tackle small to
big conflict in easy
way. By this I amble
the trick of resolving
the conflict from
employees without
knowing them.
tricks of resolving
conflict in the company
it has assist me in
retaining skilled and
potential employees for
longer time period. By
this the set goals and
objectives are achieved
in the set time frame
(Weller,2019).
LO 4
P6) Conduct a job interview in context of Ritz for the post of supervisor
Below is the discussion among interviewer and interview who applied in Ritz hotel for
the vacant post of Supervisor. The discussion is explained below:
Interviewer: How did you come to know about this post in Ritz hotel?
Interview: By newspaper I came to that there is post vacant as supervisor in Ritz.
Interviewer: Why do you think you are the suitable nominee for the post of Supervisor in Ritz?
Interview: According to me I hold all the skills and abilities which is required for the post of
supervisor. Though I lack in some area but I am working on those skills in order to perform the
job role of supervisor smoothly without any mistake.
Interviewer: Why do you want to be apart of Ritz organization there are many more companies
having vacancy in this post?
Interview: This is the best platform where I can learn may things being in this post of supervisor
in Ritz. This company is a leading hotel chain from years. The feedbacks from the external
people has pushed me to be a part of this successful hotel in cut throat competitive world.
Interviewer: What is the salary expectation?
Interview: Salary expectation is $60,000 but it is negotiable.
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P7) Focus on the positive and negative side of the interview procedure
The positive and negative side of interview is explained as follows:
Strength Weakness
 Interviewer was clear with the
question and was in conducted in
both formal and informal style.
 Positive environment overcome my
nervousness and push me to be
confident while answering the
questions.
 Interview was throwing back to back
questions which made me confused to
answer. (Zwozdiak-Myers, 2018).
 Less time was given to address my
complete question.
M4) Determine the job interview procedure and the issues and situation to overcome.
The job interview was very nice and I came to known many things regarding the
company which enhanced by knowledge. In the initial few minute I was quite nervous and was
hesitated to speak as interview throw question on me. In order to perform well in the interview I
started eyes connection which gave confidence to answer all the questions easily.
D3) Detailed reflection of an interview process.
The interview conducted was good and the concern person who was taking the interview
was quite knowledgable in every field. He was throwing back to back question but at the same
time sufficient time was given to me to address the question put up by him towards me. Positive
vibes can be felt from the interviewer which raised by confident level. However, assist me to
clear the interview smoothly in the set time frame.
CONCLUSION
The report summarized that continuous professional improvement is very mandatory in
order to perform the task easily. This help the employees to uplift their ability and competencies
will working formally or informally in an organization. The welfare of continuous professional
improvement for several stakeholders in a firm is studied so that in the weak areas improvements
can be done. Various theories and approaches like, Behavioral theory, Cognitive approach and
Honey and Mumford learning theory are studied so that from the pool of theories and approaches
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the best and the most effective one can be implemented in the working premises. Along with this
all this helps the organization to the run the business smoothly in intense competitive world.
Own skills and competencies are measured and strategies are formulated to overcome the weak
skills in order to perform the task appropriately. However project management plan is designed
so that lacking behind skills can be enhanced accordingly. This directly or indirectly aid in
raising their career graph over the years. Additionally strength and weaknesses of interview is
measured so as to make changes in the interview process in order to hire deserving candidate for
the vacant position.
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About company. 2018. [Online]. Available Through: <https://www.theritzlondon.com/the-
ritz-experience/history/>
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