Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 Critically examine the issues of leadership, change management and service improvement as applied to the delivery of public health services....................................................................1 Communicate and collaborate effectively with people and analyse effective team working and leadership................................................................................................................................3 Critically explore how to manage change, contribute to strategic alliances, commission services and deliver quality public health services.................................................................4 Critically analyse and reflect on your current levels of competence within the context of leadership, management and collaboration as applied to the development of a personal and professional development strategy.........................................................................................5 CONCLUSION..............................................................................................................................15 REFERENCES..............................................................................................................................16
INTRODUCTION Professional development refers to continuous training and education in terms of improving skills and knowledge level that can be used to achieve growth in career. It includes the criterion of analysing own skills and abilities in order to focus on weaknesses to overcome with them. However, it consist the need to making professionals development plan on the basis of strength and weakness (Westand et. al., 2014). In terms of this assignment, it will focus on the Annual Report of the Director of Public Health in context of Lambeth. It includes the review of entire report in terms of analysing its facts and figures. This report will focus on problems of leadership, management of change and improvement in facilities that are currently delivered in selected area. It will also include working of team and use of leadership along with evaluating their communication and cooperation. The way of managing change to deliver quality of public health services and professional development plan is given below. MAIN BODY Critically examine the issues of leadership, change management and service improvement as applied to the delivery of public health services. Considering the Annual Report of the Director of Public Health, it has been analysed that effective services with better quality were applied in Lambeth Borough for wellbeing of people. It includes the fact that different care professionals put effort in order to provide primary, secondary and tertiary care facilities for making individuals healthy. It is required to utilise more effective as well as efficient leadership approach in terms of managing overall work load ion healthcareorganisationto deliverappropriatemedicalservicesto wellbeingof citizens. However, it has been evaluated that care professionals focus on use of together system approach of leadership in terms of completing their roles and responsibilities to make patient healthy. In addition to this, it is an effective method which includes the criterion to make employees capable for developing situations where people at all selected perform in productive manner to their potential(Reem,Kitsantasand Maddox,2014). Meanwhile, it involves the principles of human behaviour for generating appropriate leadership, organisational strategy, systems design and social process. Moreover, system leadership is helpful to deliver correct medical facilities to respect of making patient disease free. Furthermore, the leadership method use in Lambeth 1
Borough is favourable to provide accurate treatment to maintain entire health condition of people living there. Change management can be defined to apply new technologies, leadership and management approaches by making people adopt them in proper manner. It includes the utilisation of more effective and innovative technique and other resources in order to enhance the quality of services and improvement of patient experiences(Swanwickand McKimm,2017). Basically, it has been analysed that it is necessary for director of public must focus to make several required changes due to occurrence of Brexit in United Kingdom. In context of Lambeth borough, it is observed that different changes are necessary to be done for making aspects stable in healthcare sector so that everyone get proper care services to overcome their health problems. However, it is necessary for the country to maintain appropriate health status of overall population who plays an important role to enhance economy of the nation.Inreference toLambeth borough, it has beenidentifiedthat systematic approach of change managementneedsto beconsidered to managewholedesired changes.It has been considered because its effectiveness of managing vast majority of services by operating and funded via organisations having accountability of them. It is used at local as well as national level by utilising money properly to delivery care facilities for welfare of patient respectively. The services improvement can be defined as an important category to focus on current way of providing facilities in order to identify their respective weakness in order to make them more efficient. It includes analysing the threats of services delivery in health & social care to improve the same for increasing health status of entire population.Inrelation tothepeople livingwithin Lambeth borough, itis examinedthat professionalsadoptone system ineachand everysituation to rendereffectiveand suitablemedication for their better health.It is favourable for medical practitioners as they remained focus towards the accurate clinical procedures to make an individual wellbeing without any kind of confusion. In addition to this, the system approach of leadership is use which is helpful for professionals to avoid confusion and perform with effective cooperation between each other(Porter-O'Grady and Malloch, 2014). However, it has been evaluated that public health providers prefer to utilise the systematic approach to manage changes that take place due to occurrence of Brexit to make sufficient availability of medical facilities to every individual. Meanwhile, the management of care services has been evaluated which reflects the proper management of clinical facilities by appropriate efforts medical 2
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practitioners to ensure delivery of desired facility to every citizens for maintain their better health condition(Smolowitzand et. al., 2015). Kurt Lewin and planned approach to change: Change is necessary for everyone so that new opportunities and strategies are introduced in effective manner. Kurt Lewin planned approach states that when change is needed it is essential to create awareness of that change amongst the people and encourage as well as motivate them towards new change so that it is accepted in appropriate manner. It is necessary for individual to accept the change because it changes the environment & people need to adjust accordingly for growth & development. Also to measure and understand the change Kurt Lewin has used three steps which are mentioned below- Unfreeze- In this, urge to change the environment and is being identified. This means that it identifying the change as well as individual who are ready for the change and accepts it with peace. Change-Then, comes the change in which identified change is accepted by everyone ion appropriate manner. This is the actual implementation stage of the first step. It requires mutual relationship, coordination, corporation to effectively go through process. Freeze- The last aspect of change management is freezing or also known as refreezing in which everyone start performing accordance with accepted change process. Then comes a time when accepted change process need to developed for further growth. This all is done through freezing change for new opportunities. Kotter leading change- Kotter leading change model is also effectively used by the people to understand the concept of change in proper manner. This model is time consuming but assist firm to grow as well as develop in appropriate manner. Create Urgency- Creating urgency about something is essential so that people become motivate to achieve objectives. Same in the case of change, like one has to create awareness show the importance of change so that surrounded people get motivated.This will aid in creating awareness that change is very important for sustaining longer at the marketplace or workplace. 3
Powerful Coalition- Once everyone knows about needs for change it also crucial to manage and monitor that change process for rapid growth & overall development.Therefore, it is very must essential to examine the overall performance and change on a regular basis. Vision for change- To achieve something, first it important part is to create vision and vision for it. Thus, having vision in change process helps in working and understanding goals. Communicate- To get work done in proper manner one need to communicate vision of change to the individual or group. This is important for process so that conflicts & errors do not arise in near future. Remove Obstacle- As it is a process, obstacles and problems tend to arise. So, person need to avoid or be ready for such obstacles which slower the growth of change.All these obstacles need to be analysed within given time frame so that positive outcome will be produced. Short term wins- It is essential to motivate people who accept the change and this is done by making & celebrating short term victories.This will keep all the individuals motivated and help them in maintaining their interest for a longer period of time. Build on change- It doesn’t mean that if victory is achieved everything is smooth; person has to be more competitive and improve areas where improvement is needed. Anchor- Last step is that one everyone understands the change, it also necessary that it is being done on regular basis so that it become habit to accepts the change within the culture. With the assistance of above mentioned model,it has been concluded that this is one of the most essential as well as time consuming model which assist in enhance the knowledge that change is very important in every field so that changing requirements can be fulfilled in an effective manner. As the current market situation is continuously changing on a regular basis, it is very important to modify the skills, knowledge and capabilities in an appropriate manner. Communicate and collaborate effectively with people and analyse effective team working and leadership. Communication refers to the way of sharing ideas, views and thoughts from one person another with the help of suitable medium. It is necessary for health care professionals to conduct an effective communication with patients in order to build effective relationship which impact positively on treatment outcomes. However, it is essential to establish healthy and accurate communication among professionals to perform effective with better coordination to make patient wellbeing(Webband et. al., 2014). Employees conflicts can be avoided with healthy 4
conversation and risk of complications can be avoided to improve patient outcomes. It has been analysed that care professionals working in area of Lambeth borough focus on strategy of ‘yellow bag scheme’ which contains all the information about patients and their visiting community services that remain in patient’s home in order to improve the communication as well as care. Moreover, they also have equalities and communication committee which has a role to evaluate the current communication practices and submit report of its strengths and weakness to governing body for further improvements. Cooperation can be described as an effective technique which is essential mong staff members of any organisation to focus on similar goal for achieving the same. It has been analysed that the key of establishing more effective as well as efficient cooperation among care professionals working on same case is communication through which they can work together in appropriate manner(Barrand Dowding,2019). Meanwhile, it is observed that better information sharing with every detail is favourable to avoid conflicts which facilitate work with accurate cooperation to gain better patient outcomes. In context of Lambeth borough, the professionals focus on using technique of maintaining ‘Yellow bag Scheme’ through which they can perform collaboratively with home care providers for improving medical facilities to ensure wellness of an individual. In addition to this, this technique is favourable to use by considering written information in records kept in home of patient which facilitate cooperative working of practitioners to make them disease free. Team work refers to an approach in which individuals belongs from different specialised fields work together on similar goal to achieve it. It includes fact that team work is always required in healthcare sector because single patient required at least 2 to 4professionals for making them healthy. In respect of Lambeth borough, it has bee evaluated that staff are performing in afresh multidisciplinary team seeking for attaining a sustainable decrease un invidual accommodated in in-patient units. It is observed that professionals of the healthcare organisations and other associated practitioners understand their team working responsibilities and give their perfect efforts to fulfil the same. It will provide support to make an individual wellbeing very soon by avoiding risk of occurring complications respectively. Leadership is known to be an approach which is used by employees of different organisation to manage the workload effectively for achieving specific goal(Sims,Hewittand Harris, 2015). With the help of reviewing the report of Director of Public health, it has been analysed that 5
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systematic leadership approach is used by care professionals working area of Lambeth borough to deliver appropriate care services for their better health. It is favourable to avoid confusion of medical staff which improve their focus towards patients which results into positive treatment outputs. Critically explore how to manage change, contribute to strategic alliances, commission services and deliver quality public health services. Managing change can be considered as a challenging aspect for which various barriers may develop. It includes the criterion to make strategies for adopt respect change in an organisation along with making potential strategies to overcome with these barriers in terms of facilitating desired change in company. As per review of annual report given by Director of Public health in Lambeth, it has been analysed that way of service delivery is required to be change along with supporting people to make them healthy. Change can be considered as a necessary need of every organisation in order to boost up overall capability for providing services more effectively and for wellness of more number of individuals(Cooke,2016). It has been analysed that, the changes are based on attempt of Brexit due to which sufficient availability of medical services must be maintained for welfare of citizens living there. It is very important for govern net to focus on health of population because they are an important part of role play for improving entire economy of the country. It includes the requirement of establishing long term plan to deliver accurate treatment and medication for people so that they can effort for boosting the current condition of the nation. Contribute to strategic alliances cam be defined as partnership workers who put efforts together to complete specific goal to maintain better health of people. It includes the external and internal partners who provide support at their level including raise funds, free care services and other help which facilitate to make citizens wellbeing. Strategic alliance can be known as group of senior people to take decision in regards to several aspect such as budget, workforce, technology and different citizens(Merrill,2015). This approach is used by healthcare authorities working in Lambeth borough by effective organisation of delivering accurate treatment. However, they have focussed on delivery alliances in order to reflect the actual need of individuals to order to complete them accurately. Initially, it consist the alliance of Neighbourhood based care and wellbeing alliance that is responsible to gain contribution from hospitals and communicate based services for maintain appropriate healthy condition of people. Secondly, it is observed that an 6
alliance is established specially for children and young people which achieve contribution from specific care services like maternity, early years, safeguarding and social care providing for welfare of them. Thirdly, the another one is personalised support alliance for individuals with enduring and complex need that brought services together for supporting independent living as well as personal choices respectively. Commission services and quality includes the idea of facilitating improvement in care services and its delivery methods for enhancing patient outcomes(Pateland et. al., 2015). It includes the fact of using Commissioning for Quality and Innovation (CQUIN) payment which has an aim of increasing quality of services for better outcomes for patient in Lambeth borough. It has been analysed by the review of annual report providing by Director of Public health that CQUIN is helpful in terms of influencing the ambitions of Five Year Forward View to make medical services advanced which is beneficial for population living in selected area. In addition to this, Lambeth integrated reablement service is used to enhance accuracy of information sharing among medical practitioners in order to boost up quality of treatment facilities. Critically analyse and reflect on your current levels of competence within the context of leadership, management and collaboration as applied to the development of a personal and professional development strategy. PDP plan What 5 areas of leadershipwill youdevelop further? CHOOSE FROM: NHS LEADERSHIP MODEL PUBLIC HEALTH SKILLS Whatactivities will you do and what resources* will you need to have in place to achieveyour leadershipskill inthesethree areas? Bywhatdate (monthand year)willyou have undertaken the activities listed? Howwillyou evidence this? Ifaskedona jobapplication form(orata jobinterview) todemonstrate whereyou showedthis skillwhat wouldyou write(and Summarise why you chose thisleadership area to develop 7
FRAMEWORK COVEY’S SEVEN HABITS *time,money, family support say)? Leadership Development Area 1 from NHS LEADERSHIP MODEL Toapplythe NHSleadership modelin healthcarein order to support stafftobecome betterleaders whichimpact positivelyon deliveryof healthcare servicesfor wellbeingof patients.It includesto carryingout trainingand educational programsfor employees whichintake around 30 to 45 days.This programsand implementation of this leadership modelneeds Theduration neededis45 dayswhich conduct training from 10thApril, 2020to25th May, 2020. Thistraining session awards a certificateto everyemployee whohave successfully completeitby increasingtheir skillsand abilities.This will help them in developing confidence level andfeel motivatedto performtheir task. This development areahasbeen used to enhance the management ofoverall clinical practices andprocedures inorderto deliverservices more effectively bygrabbing morepatients who needs care and medications fortheir wellbeing.Apart fromthis, leadershipskills will be enhanced whichhelpin grabbingample numberof opportunitiesat thecompetitive marketplace. 8
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around200 pounds.Asa result it will help indeveloping personal as well asprofessional growthatthe competitive marketplace. 9
What 5 areas of leadershipwill youdevelop further? CHOOSE FROM: NHS LEADERSHIP MODEL, PUBLIC HEALTH SKILLS, FRAMEWORK , COVEY’S SEVEN HABITS Whatactivities will you do and what resources* will you need to have in place to achieveyour leadershipskill inthesethree areas? *time,money, family support Bywhatdate (monthand year)willyou have undertaken the activities listed? Howwillyou evidence this? Ifaskedona jobapplication form(orata jobinterview) todemonstrate whereyou showedthis skillwhat wouldyou write(and say)? Summarise why you chose thisleadership area to develop Leadership Development Area 1 from NHS LEADERSHIP MODEL Toadoptthe new approach of situational leadershipin ordertodeal withdifferent situations.It requiredaround 60 days making leadersutilise this approach in appropriate manner.This Thisprograms needsduration of 60 days this canstartfrom 5th April, 2020 to5thJune, 2020. Thislearning session provides amedaland certificationof appreciationfor completingthis learning process insuccessful manner.Which as a result help individualsin ordertogain opportunities Thishasbeen selected because itisfavourable todealin suddenand complicated clinical situationsto gainpositive patient outcomes. 10
needs a learning sessionfor leaderswhich required300 pounds approximately. availableatthe competitiveand new marketplace. 11
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What 5 areas of leadershipwill youdevelop further? CHOOSE FROM: NHS LEADERSHIP MODEL, PUBLIC HEALTH SKILLS, FRAMEWORK , COVEY’S SEVEN HABITS What activities will you do and what resources*will youneedto have in place to achieveyour leadership skill inthesethree areas? *time,money, family support Bywhatdate (monthand year)willyou have undertaken the activities listed? Howwillyou evidence this? Ifaskedona jobapplication form(orata jobinterview) todemonstrate whereyou showedthis skillwhat wouldyou write(and say)? Summarise why youchose thisleadership area to develop Leadership Development Area 1 from NHS LEADERSHIP MODEL To improve the leadership skills ofleadersin termsof managing peopleby maintaintheir motivation towards work. It requiredaround 30to45days and 150 pounds ofcostto It needs 45 days ofduration whichbegin from1stApril, 2020to15th May, 2020. In this program, certification and stipendshould beprovidedto traineeswho havebeen successfully completethe same. Thisareahas been selected to makeleaders more capable to reduce frustrationlevel of employees by maintaining theirmotivation whichimpact positivelyon theirindividual performance. 12
organise respective training sessions. Therefore, it will helpin developing motivationas wellas confidence level among the staff members. 13
What 5 areas of leadershipwill youdevelop further? CHOOSE FROM: NHS LEADERSHIP MODEL, PUBLIC HEALTH SKILLS, FRAMEWORK , COVEY’S SEVEN HABITS Whatactivities will you do and what resources*will youneedto have in place to achieveyour leadership skill inthesethree areas? *time,money, family support Bywhatdate (monthand year)willyou have undertaken the activities listed? Howwillyou evidence this? Ifaskedona jobapplication form(orata jobinterview) todemonstrate whereyou showedthis skillwhat wouldyou write(and say)? Summarise why you chose thisleadership area to develop. Leadership Development Area 3 from PUBLIC HEALTH SKILLS FRAMEWORK To enhance the skills of medical staff in order to protectaswell aspromote health of public whichintake around 60 days duration and the educational session required 500 pounds. It needs 60 days trainingsession from5thApril, 2020 to 5thJune, 2020. The trainees will getmedaland certificateof excellenceon successfully completing it. Thisareais chosento improve services forpotential deliveryof servicesfor enhancing health ofoverall population. 14
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What 5 areas of leadershipwill youdevelop further? CHOOSE FROM: NHS LEADERSHIP MODEL PUBLIC HEALTH SKILLS FRAMEWORK COVEY’S SEVEN HABITS Whatactivities will you do and what resources*will youneedto have in place to achieveyour leadershipskill inthesethree areas? *time,money, family support Bywhatdate (monthand year)willyou have undertaken the activities listed? Howwillyou evidence this? Ifaskedona jobapplication form(orata jobinterview) todemonstrate whereyou showedthis skillwhat wouldyou write(and say)? Summarise why youchosethis leadership area to develop Leadership Development Area 5 from COVEY’S SEVEN HABITS Toapply Covey’sseven habitsamong care practitioners whichrequired trainingcosts 400pounds alongwith durationof45 days. It starts from 1st April,2020to 15 May, 2020. The trainees will certificatefor completing it in successful manner. Itischosento enhance effectivenessof overall healthcare sector aspectsto deliverbetter qualityof servicesto population, 16
CONCLUSION From the above report, it has been concluded thatprofessional development can be described as continuous training and education in terms of improving skills and knowledge for facilitating career growth. It includes the use of more advanced strategies and leadership approach while working in a team to achieve goal of increase outcomes of patient. However, the system leadership was used and systematic change management was utilising by care professionals to deliver care facilities in given area. 17
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