Professional Identity and Practice

Professional Identity and
Practice

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Personal and Professional Development Definition...................................................................1
Key Benefits of going through professional Development.........................................................1
Importance of ongoing development for employee and organization........................................2
Different type of Professional Skill require for different role in Flight Centre..........................3
PART 2............................................................................................................................................6
PART 3............................................................................................................................................8
Application and interview process for Travel consultant role....................................................8
Critical evaluation of interview process....................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Professional identification refers to one's identity in relation to a profession. It is created
based on the person's beliefs, attitude, objectives and experiences. In order to make a
professional identity it is essential to acquire a relevant skill which will add value in the
professional career. In this report, Flight Centre is taken as an organization which is the world's
largest independent travel retailer, located on UK. It has over 1300 stores all across the globe. It
is liked by its employees because it considers its employees as an asset and gives them value.
This report covers the key benefits and importance of ongoing professional development, types
of skills required with respect to different job profile. It also includes application of different
learning theories which will helps in gaining knowledge and skills in relation to different
operation of the business. At last, a professional skill development plan is formulated which
helps in building skills.
PART 1
Personal and Professional Development Definition
Personal Development is the type of the development which looks at improving the
activities like talent development, facilitate employ-ability and at the same time improving the
quality of the life to procure different challenges which will be faced by the individual in the
future.
Professional development is the different type of the learning which is gained to
maintain a good sort of professional ability of the individual (Hildebrand, 2018). Generally
activities which used to include in professional development are achieving the academic degree
to forms a good course work or to develop different professional skill with the help of different
opportunity available at a workplace.
Key Benefits of going through professional Development
Employee: Professional development used to help the stake holder like employee in an
organization to continuously develop the different professional skill set in Flight Centre. This
help employee in satisfying the customer in more efficient ways. As Professional development
also make sure that knowledge of individual is relevant and up-to date.
Senior Management: Senior management at Flight Center are also benefited by
professional development, as with the help of the same senior management in an organization
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used to lead and manage the organization in better way (Sangster, 2017). As they are having
better workplace knowledge and different activity which they have to perform.
Investor: Professional Development in Flight Centre will help the investor in the
organization in getting better return from the business. As Professional Development in an
organization used to help company in developing good resources in the organization. This
eventually help company in bringing out good sort of return out of the business.
Importance of ongoing development for employee and organization
There are many types of benefit which is brought by ongoing development in the
organization for the employee and organization. As it help both of them in improving the level
of efficiency in an organization (Davies, Curtin and Robson, 2017). Some benefit of ongoing
development are as follows:
Employees
Knowledge Sharpen: Ongoing development in an organization used to help employee in
sharping up there knowledge of about different sort of skill in the organization. This eventually
used to help employee in feeling less rusty in the organization at the time of performing different
activity in an organization. Also, this help organization in feeling rusty. As development also
help organization in keeping the knowledge fresh in Flight Centre.
Development opportunity: Ongoing development in an organization used to provide
good sort of opportunity for the employee to develop variety of different activity in an
organization (Ryan and Bhattacharyya, 2016). As ongoing development help employee in
building good sort of skill and knowledge which may help they in growing in the future.
Flight Centre
Business reputation: Ongoing development in an organization will help Flight Centre in
building good reputation of the company in the market. As all the employee in the organization
used to strive the organization which used to provide good growing opportunity. This eventually
help company in getting good sort of talent in an organization.
Help in planning: Ongoing development in an organization used to make the succession
planning very easy in an organization. As ongoing development help employee in having better
idea about current operation of business and future aim of organization (Heller, 2017).
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