Personal and Professional Development

In context of an organisation, with the help of these effective and important professional skills, the management of the company can help in attaining the set objectives and aims of the firm. To make improvement in these skills, the management of the firms organise and conduct training sessions, seminars, conferences, development program and others so that they can help in developing the skills and competencies of human resource.

Professional
Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Key benefits of ongoing professional development for numerous stakeholders..................1
P2. Investigation of professional employer expectations of skills and competencies................3
TASK 2............................................................................................................................................3
P3. Analysis of own skills, abilities and competences for a specific job role.............................3
Abilities:......................................................................................................................................4
P4. Review of different learning theories and approaches which can be used for personal and
professional development process...............................................................................................5
TASK 3............................................................................................................................................6
P5. Construction of a development plan to make improvement in skills and competencies......7
TASK 4............................................................................................................................................8
P6. A job interview for a suitable service sector role.................................................................8
P7. Key strengths and weaknesses of an interview process......................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Professional identity refers to the set of meaning which are used by the individuals to
defines how they perceive themselves in a professional context. It is a continuous process of
professional involving the practice of a person's work, social interactions with subordinates,
patients. In context of an organisation, it can be an individual's self as analysed in relation to a
profession and to one's membership of it (Brooks, 2016). It can be generated through an
individual's belief's and themselves in context of their present or awaited professional life. This
assignment is related to Crowne Plaza which is a multinational chain of upscale hotels. This
organisation was founded in 1970 and headquartered in Denham, UK. This report will be
discussed about the ongoing professional development and self directed learning to improve
performance identity and will defined about own skills, competences and various learning &
development approaches. Further, a professional development plan will be conduct to improve
the skills and competences.
TASK 1
P1. Key benefits of ongoing professional development for numerous stakeholders
Professional development is an effective and appropriate practise which is beneficial for a
person because it helps in development and growth. In context of an organisation, with the help
of these effective and important professional skills, the management of the company can help in
attaining the set objectives and aims of the firm. So it is necessary and important to make
improvement and development in these kind of skills and competent human resource to offer
them particularly with continuous professional development practices. To make improvement in
these skills, the management of the firms organise and conduct training sessions, seminars,
conferences, development program and others so that they can help in developing the skills and
competencies of human resource.
Hospitality sector is most growthful industry of the world which is the third largest sector
that create high employment and job opportunities. Cause of it, there are numerous firms in this
sector and competition is also increasing day by day. It is beneficial for the company because it
help in creating and accepting effective polices and plans which are effective for the forthcoming
development and growth of the firm (Bukor, 2015). In context of Crowne Plaza, if there are high
level competition against it, then it is beneficial for it because it encourages to offer something
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new to the target audiences in order to gaining competitive advantages. To make improvement
and development in the skills and competencies can be possible in the skills and knowledge of
the employees with the help of continuous professional development. So that they can also make
their contribution in the growth and development of the company. The determination of the
benefits of ceaseless personal and professional development has been mentioned as below:
Basis Employees Employer
Enhance retention of the
employees
In context of employees it is
effective because it will help in
making improvement and
development in skills, abilities
and knowledge. If the personal
growth will be in effective
manner, then it will provide
confidence to them and they
will do their work with all their
effectiveness.
It can be simple from Crowne
Plaza to retain employees till
long period of time with the
help of providing them these
kind of sessions training which
help in making improvement
in their skills and knowledge
and provide future growth
(Cruess, Cruess and Steinert,
2016).
Improvement in productivity Getting information about the
new competencies and skills
are beneficial to minimize
mistakes and errors in the job
duties and roles which shows
development in skills and
knowledge.
In Crowne Plaza, productivity
can be improved by adopting
new and different ways of
working. The employer of the
organisation can design new
strategies which are beneficial
for attaining the aims of the
firm.
Knowledge Enhancement In Crowne Plaza, the
management of the firm can
organised training, learning
and motivational sessions to
enhance the knowledge and
skills of the employees
The major objective to offer
contentious development
programs to employees is to
increase the skills and
knowledge of the employees
so that they can help in
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(Cruess, Cruess and Steinert,
2016). It help in making
improvement in their skills and
they help in achieving the
objective of the firm.
increasing profit, enhancing
productivity and growth of the
company.
P2. Investigation of professional employer expectations of skills and competencies
Personal and professional skills and competencies of a person play an effective in context
of managing and improving the satisfaction level of consumers (Cruess and et. al. 2015). In
Crowne Plaza, the employees provide satisfaction to the needs and demands of their customers
by using these skills. So it is necessary to employees to have these kind of skills for making
development in the organisations' productivity and profit. There are some skills and constancies
which are expected by the employers from their employees, they are mentioned below:
Team leading and management-In Crowne Plaza, the manager of the company must
have information about the management and leadership of a team in an effective and efficient
way so that they can attain their target in set period of time and help in the development of the
organisation.
Communication skill- It is most necessary and important skill which is highly required
to the employees when they are working in a hospitality firm. In Crwone Plaza, the employer
expects this skill from their employees so that they make interaction and communication with the
clients and properly satisfied them. It is also beneficial for the employees because with the help
of it, they can also transfer and share their ideas, plans and feelings in an appropriate to others.
Delegation of Work- It refers to the allocation of the work and task according to the
skills and abilities of the employees. In Crowne Plaza, with the help of this skill, the employer
can easily distribute their work by analysing the skills, knowledge and capability of the
individual. It is beneficial for the company if the workers get work according to their
competencies then they effectively complete them on time and help in the growth of the firm.
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TASK 2
P3. Analysis of own skills, abilities and competences for a specific job role
In Crowne Plaza, for the role of Floor manager, there are some particular skills and
competencies which are required (Jackson, 2016). To get information about them, I had construct
the personal skill audit which will be beneficial for me to monitoring my strengths and
weaknesses or also provide information in those rears which need improvement to make secure
my job in this hotel as a Floor manager. The skill audit is as follows:
Personal Skill Audit
Learning Skills Target Proficiency Existing Proficiency
Skills:
Critical thinking
Decision making
10 6
10 7
Abilities:
Communication skill
Team leading and development
Target Proficiency Existing Proficiency
10 9
10 6
Competencies:
Delegation of work
Use of technology
Target Proficiency Existing Proficiency
10 9
10 8
From the above mentioned personal skill audit, I can get information about the skills and
competencies that which are strong and which are weak and having need of improvement. The
above description is required for the individual to make analysis about the skills of Floor
manager (Kearney-Nunnery, 2015). With the help of it I can also determine according this role,
if there are requirement of improvement then I can make development in them with the help of
training and others. There is description about the strengths and weaknesses of competencies on
the basis of personal audit skill:
Strengths Weaknesses
 I am good in decision making and  I have not effective team leading skill
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critical thing ability which are consisted
in my strengths.
 I also have good communication and
delegation skill so I make effective
interaction with the customers and
allotted task or work to the employees
according their capabilities.
and management skill which is
necessary for the for an employees to
perform the job activities in an
appropriate manner (Marañón and
Pera, 2015).
 Another weakness is related to critical
thinking ability. In some complex or
critical situation, I do not think
effectively but as a manger, it is
important to have this skill to take
decisions according to the situations.
Opportunities Threats
 Management of the team can be an
opportunity for me for making
improvement in my team management
skills so that the members of the team
can perform their duties effectively.
 Another opportunity can be
communication skill, which help me to
interact with different customers. This
help me to make increment in my
information about culture and languages
etc.
 High use of technology can be a threat
for me because there are various
changes occurred in it day by day.
 Another threat can be perception of
analysing things because it is differ
person to person. So conflicts can be
arise which can be distract the work of
the firm (Novakovich, Miah and Shaw,
2017).
P4. Review of different learning theories and approaches which can be used for personal and
professional development process
There are different ways with the help of them, learning process can be enhance. In
Crowne Plaza, the employees of the firm can applied various types of approaches and theories
which can be beneficial for improving learning process. With the help of these theories and
approaches, the employees of this organisation can effectively perform their task and work in
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given period of time and make improvement in their learning. Effectiveness of these theories and
approaches are explained below:
Cognitivism- It describe the psychical action which are beneficial to increase the capability to
think of a person through furnishing experience. The major objective of this approach is to make
focus on the self motivation and dedication of the workers to work so that they can learn about
new things (Olausson, 2017). It help in getting information about the mind set of the employees
that they are interested in learning new things or not.
Behaviourism approach- It refers to a psychological approach which describe scientific
and objective methods of investigation. This approach can be described as an action and act
which is gain by them from the environment where they are withstand (Pennington and Richards,
2016). This behaviour can be learn by the individual through direct experience when the
individual are interacting with each others. In Crown Plaza, With the help of this approach, the
behaviour of the employees can be change according to the situations. So it is beneficial for the
management department of the company that with the help of this approach the management can
make improvement in the performance of the employees.
In context of enhancing and improving the learning capability of workers, theses
approaches of learning are beneficial for the employees. In Crowne Plaza, if the management of
the firm use these approaches then it will create favourable impact on the performance and work
of the employees. Learning theories are also effective and helpful for making improvement in
their skills and knowledge, these theories are as following:
Kolb learning theory- It is also known as Kolb's experimental learning theory which
was formulated by David A. Kolb in 1984. this theory have the major concentration on the
learning which can be gain by the employees of the firm their personal experiences and that are
generate at the time of advancing a situation and finding the solution for it. There are four stages
within this theory such as experience, reflection, conceptualise and test. In a specific situation,
each and every individual passes all these stages. In Crowne Plaza, the manager can motivate
their employees to get learning about new things and experiences so that they can make
improvement in their skills and gain knowledge about other different things.
Social learning theory- This theory is developed by Albert Bandura in 1977 and it make
concentration on the learning of the people by which they gain information about various things
through observing and analysing information from the knowledge of others in the environment.
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In Crowne Plaza, with the help of this theory, the management of the firm can provide
suggestion to the employees that they can improve knowledge and skill by observing others and
created a new behaviour (Pihl-Thingvad, 2015). In this hotel, as a floor manager, the individual
can generate effective understanding and perform own job responsibilities in effective manner.
TASK 3
P5. Construction of a development plan to make improvement in skills and competencies
Professional development plan refer to a valuable document which help in establishing
career development goals and strategy to meet them. It can be a planneddocument which can be
helpful for the making effective improvement in the skills and knowledge of the employees of a
company (Salifu and Agbenyega, 2016). With the help of this plan, the employees can monitor
the strengths and weakness of the skills and knowledge which they have. So that they can make
improvement in weak skills and make contribution in the growth of the firm. The professional
development plan of an individual's skills and knowledge is as follows:
Competencies &
Skills
Goals &
Objectives
Activities to make improvement
in skills
Effectiveness of PDP
Communication
skills
4 months By making participation in the
group discussion and debate will
also beneficial to make
improvement in communication
skill. Conference and seminars are
also helpful for improving
communication skills.
To make development and
improvement in this skill
help in offering various
benefits like, it help in
maximizing the level of
confidence and the
individual can make
effective interaction with
others.
Decision making 2 months For improving this skill, I will
solve different complex case
studies and make sure to critically
monitor the situation so that found
out effective solution. If the
This skill is beneficial for
me at personal level
because it help in taking
decisions related to my
life. It is useful for
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effective solution will be find or
get on the basis of very then it will
be helpful for making
improvement in this skill
(Sherwood and O’Donnell, 2018).
professional level in term
of working as a floor
manager. So I can take
effective decision in
context of Crowne Plaza
which are beneficial for
the growth of t profit and
productivity also.
Delegation of
work
5 months To make improvement in this skill
through observing and analysing
the performance of the workers
where as they are able to take
obligations and government or not.
It is an effective skill
which is helpful for
making concentration on
the work or task of the
firm which are effective
for the growth of personal
and professional
development.
TASK 4
P6. A job interview for a suitable service sector role
Job interview refer to a process which is conduct and organise by each and every firm to
make a conversation between a job applicants and a representative (Wald, 2015). So it is an
important and effective for the interviewer to take decision about the selection and rejection of
the applicant. If the interviewer select wrong person the in unfavourably affect the working
condition and environment of the firm. In Crowne Plaza, there are vacant position for Floor
Manger so the manager of the company look upon numerous business activities. But to fill that
vacant position, the management of the company can organise interview process which is
defined as:
Job Specification- It refers to a statement of candidate's qualities and education which is
required for a specific job position to wear or perform the responsibilities and duties of that
particular job. It consist different things like qualification, experience, skills and others. For the
position of Floor manager of Crowne Plaza, job specification s as following:
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Name of the firm: Crowne Plaza
Job role: Hospitality Floor Manager
Qualification required: MBA( Human Resource)
Selection criteria
 Delegating works & duties with proper schedules.
 Having ability to develop plan and applied them on the organisation.
 To have capability to solve quarries of customers and provide satisfaction to them.
 Able to provide guidance and leading workers to works and tasks.
 To have the capabilities of allocation of the work as per the employees skills and
knowledge.
Desired Criteria
 2-4 years experience in hospitality sector.
 Effective communication and decision making skills.
 To have information about technology and information technology.
Curriculum Vitae- It indicates to a document which consist the information of the candidate
and applicants about their own qualification, experience, skills and others including some
personal information (Wald and et. al. 2015). With the help of it, the management of the
company can easily get information about the candidate. The CV for the post of Floor Manager
is as mentioned below:
Curriculum Vitae
Name: Jennifer Greenfelder
Address: Oxford street, England, UK
Email: [e-mail]
Job experience: 2 years experience is required as Assistant Floor Manager n hospitality sector.
Having an objective to attain success and growth inn career to work with Crowne Plaza.
 Team Management
 Technical skills
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 Critical thinking and decision making skills
 Communication and leadership skills
Qualification:
 Bachelor's Degree in Human Resource and in related field.
 Master' Degree in Human resource management.
Deceleration: I declare that the information which is above mentioned in about my knowledege
and skills is correct and True.
Date:
Place:
The structured interview and the process which is following by an individual to conduct
interview and the process of it is as following:
Interviewer- Please introduce yourself?
Interviewee- Hello, my name is Jennifer Greenfelder and I am from Oxford street, England. I
had completed my Bachelor's and Master's in Human Resource management. I have 2 years
experience as a Assistant Floor manager from a hospitality firm. In present, I am searching a job
opportunity to work with Crowne Plaza.
Interviewer- Why do you want to join this firm?
Interviewee- To look upon the development aspects in this sector and as per my interest and
carer I want to join this organisation.
Interviewer- Why should I hire you?
Interviewee- I have a single reason fro my selection because I will perform to increase the brand
image and reputation of the company at the marketplace.
Interviewer- Okey, thanking you for your precious time.
Interviewee- Thank you so much sir.
P7. Key strengths and weaknesses of an interview process
The description of strengths and weaknesses which are identified in interview process,
they are follows:
Strengths:
 Structured interview is more effective and easy in comparison to other kind of interview.
It help in completing the process of interview in less period of time.
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 With the help of this process, the interview can get correct and relevant information.
Weaknesses:
 It is a time and cost consuming process (Brooks, 2016).
 Continuity of the same questions is the weakness because it does not focus on other
aspects of the applicants.
CONCLUSION
As per the above information, it can be analysed that personal development is beneficial
fro the growth and development of the skills and knowledge of the individual as well increasing
the growth of the firm in terms of profit and productivity. Personal audit is also an effective
document which help an individual to analysing own skills and competencies so that the person
can monitor their strengths and weakness or make improvement according to them. PDP is
another effective document which is effective for monitoring the skills and knowledge of the
employees for a specific job role. If there are lack of them then they can make improvement by
suing effective tools so that they can help the company or make contribution in the growth and
development.
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