Professional Practices in Hilton Hotel

The report provides an overview of professional practices in Hilton Hotel, highlighting the employer's expectations for communication and high-level customer service skills among employees. It emphasizes the significance of ongoing training and discusses various approaches to skill development, including Kolb's learning styles and cycle, VARK approach, and personal development plans. The document also touches on soft skills like leadership and problem-solving, as well as hard skills such as decision-making. A personal development plan is included, outlining required improvement skills. Finally, the report reflects on the importance of self-preparation and gathering courage to perform well in an interview.

PROFESSIONAL
IDENTITY AND
PRACTICE

Table of Contents
INTRODUCTION ..........................................................................................................................3
PART A...........................................................................................................................................3
Overview......................................................................................................................................3
Skills and competences for specific roles in Hilton.....................................................................3
Importance and benefits of undertaking ongoing professional and personal development.........4
Kolb's learning style and VARK learning approach used for professional and personal
development.................................................................................................................................5
Brunel skills audit model and SWOT to undertaken audit of soft and hard skills.......................8
The best development approaches ..............................................................................................9
PART B..........................................................................................................................................11
Personal development plan........................................................................................................11
Achievable targets, strategies and outcomes of learning and training.......................................12
PART C..........................................................................................................................................13
Abilities during interview process.............................................................................................13
Strengths and weakness of interview process which I experienced..........................................13
Obstacles and challenges which I had to overcome...................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES .............................................................................................................................15

INTRODUCTION
Development plan is important because it helps to know about individual skills,
knowledge and contribute for continual improvement (Gholipour, 2016). It is designed to outline
personal interests, abilities and to help to think about their likes, strengths, experience etc. The
present report includes the details of professional duties in hospitality enterprise, Hilton. This
study explain competencies and skills expected by employer of firm for particular roles. It
justifies importance and benefits of ongoing development and also explains abilities, skills for
job roles in Hilton. This report clarifies the best development approaches and personal
development plan. It explains achievable targets of person, strategies and outcome of training.
Furthermore, it clarifies person abilities during interview process and also explains weakness and
strengths of interview procedure and challenges that need to overcome.
PART A
Overview
Hilton hotel is an international brand of complete services hotels and flagship brand of
American transnational hospitality organization, it was founded in 31, May 1919 by Conrad
Hilton. It is one of the biggest hotel brands in the world. They targeted at both leisure and
business travelers with locations in leading city centers, convention centers, near airports and
popular destinations for vacation around all over the world. Organization provides special
services and offer exclusive discounts to those members. These members receive exclusive
facilities and amenities such as digital check in, free Wi-Fi service, ability to used their mobile
app for choosing particular rooms etc (Ballantyne and Povah, 2017). Hilton leaders and
managers perform well and provide all the facilities to their customers which help to make them
comfortable and satisfy by getting the best services. Many people prefer to find out the lower
rate hotel rooms that fits according to their budgets, Hilton price matched with customers needs
and expectations. In 85 countries, Hilton spread their branches and built up-to 570 resorts and
hotels.
Skills and competences for specific roles in Hilton
Hilton Hotel run their business around the world so they require many employees in their
organization who contribute in process of making business more successful in hospitality
industry.

Employer expected by the manager of company to have some skills and competence for
doing job. Manager need to have the best skills which is beneficial for business growth as well as
their career.
 Problem solving, creativity, willingness to learn new things, resiliency, data analytics are
the most important skills that employer looking for. For example, as working in
Hospitality enterprise, leaders must have the ability to work into the team and create
healthy working environment in the whole company.
 They need to be able to solve the issues as it arise in workplace and also resolve any
conflict among workers and authority. Employer expect for workers and all the staff
members to have the high level of customers service competence that help to provide
the best services.
 Working in hospitality means performing in consumer facing environment, in order to
succeed in Hilton or grow career individual ensure guests that they are constantly
entertained by workers. Employer expected for employees have the good clients service
skills that helps to ensure consumers that their needs are always met and company putting
their happiness at head.
 Communication is one the most important skills expected by employer for workers in
Hotel Hilton. Working in hospitality industry it is required for employees that they have
the best or good communication skills which helps them a lot during communicating with
customers and other staff members.
Importance and benefits of undertaking ongoing professional and personal development
Undertaking ongoing professional development training is very important for personal
and professional development or improvement as It is very beneficial for business growth and
success in market place where many competitors arise. Professional development is essential
because it delivers benefit to person while they are doing job like in Hospitality enterprise,
Hilton (White, 2017). Ongoing professional is necessary for individual growth in professional as
well as personal lifestyle. Hilton arrange ongoing development plan or training to their staff
which is important for their career growth.
 Ongoing professional and personal development is Hilton is beneficial for all the staff
members in which they will increase their skills, knowledge, abilities and improve
necessary skills expected by employer of company.

 Hilton undertaking ongoing personal and professional development session that allows
their staff to build confidence in work that they are doing. With the help to ongoing
development plan employees build credibility as they will continue to gain new sets of
skills.
 Professional and personal development is beneficial for individual in Hotel Hilton. It
helps to break up sameness of every day performance and reenergize their staff creativity
more and more rather than now.
In Hilton ongoing development activity enhance staff working more and increase interest
for performing well rather than the others. Getting good current development sessions employees
enhance their working styles and improve skills and competence as expected by employer in
firm.
Kolb's learning style and VARK learning approach used for professional and personal
development
Kolb's learning cycle theory is basically represented by four stage of learning cycle in
which learner reaches all the bases: as it help Hilton staff members for personal and professional
development.

Kolb's learning theory fits four distinct learning styles, which is based on four stages learning
cycle that has been mentioned above. It explains that various people naturally like some single
different learning style. Kolb four learning styles helps personal and professional development:
Diverging (Watching and Feeling- RO/CE)- Diverging style people are capable to look
at things from different point of view. They like to watch activity rather than do by own self,
tending to collect information and they prefer to use imagery to resolve any issues. These types
of people are the best at watching concrete conditions from many different perspectives. Some
people like to watch things and then learn or gain experience that help for personal and
professional development. Kolb called this style diverging because these types of individual
work better in any situations that needed ideas' generation. Diverging learning style people have
huge cultural interests and like to collect information which is beneficial for career growth.
Individual with this style like to work in team or group of many people's, and then learn new
things.
Illustration 1: Kolb's Learning Cycle
(Source: Kolb's Learning Styles and Experiential Learning Cycle,
2017)

Assimilating (Watching and thinking)- This style preference include concise and
logical approach. Concepts and Ideas are more essential for people, people with assimilating
learning style are less concerted on other people and interested in abstract and ideas concept.
These types of individual prefer to make their own ideas and attracted to logically sound
theories. People with Assimilating style like reading, attain meetings in office and then think
more and more about it and learn.
Converging (Doing and thinking)- Individual with converging style of learning resolve
problems and will use their learning in professional and personal development and also use it to
find out the best solutions. These people prefer to do some experiment with new concept and
ideas, to work with practical applications.
Accommodating (feeling and doing)- This learning style relies on feeling rather than
logic. Individual with this style will tend to lie on others for detail or work than carry out their
own analysis.
VARK Approach-
V- visual, A- aural, R- read, K- kinesthetic learning style is used for professional and
personal development.
Visual- Some people prefer to learn somethings by watching activities through maps,
video chat, labeled diagrams etc. For example, individual attain meetings where they get learn
skills and develop it more and more. With the help to chart, power point presentation some
people learn and understand things or implement in their professional and personal life which
helps to developed it more.
Auarl- This sensory activity describe a preference for information that is spoken and
heard. Individual who have this, as its main like report that they learn and understand the best
things form meetings, group discussion, using email, speaking and web chat.
Read/Write- Many leaders and workers have strong preference of read mode. Being
capable to write good and read widely are attribute wanted by employers of high graduates.
People who like this mode are often addicted to internet, power point, lists etc.
Kinesthetic sensory- People with kinesthetic mode prefer to learn from personal
experience of doing somethings and valued own background of working experiences and less so,
the others experience.

Brunel skills audit model and SWOT to undertaken audit of soft and hard skills
Soft skills audit Very skilled Moderately skilled Required improvement
Communication skills For becoming
manager in
Hilton hotel, I
possess good
communications
skills which will
help me to
contract with my
sub ordinates.
Leadership skills I possess good
leadership skills
that support me
when I need to
manage team
work.
Team work I cannot perform in team
or group of people, I need
to required more
improvement in it.
Hard skills audit Very skilled Moderately skilled Required
improvement
Problem solving skills I need to improve my
problem solving skills
more and more rather
than know.
Decision making skills In some extent I take

good decisions at
normal situations in
workplace, but I cannot
take any actions in
sudden conflict
situations in company.
Time management
skills
As manager in
company I possessed
good time
management skills
which helps me to
organize my work
on time.
Managing budgets I can manage
budgets of company
within manageable
way and do some
activities in budgets,
not more out of it.
SWOT as self evaluation model-
Strength- I will be able to communicate with my peers and other staff members. I have
the best leadership skills which helps to strengthen team.
Weakness- In some extent I do not take any action and resolve the issues by making the
best decision.
Opportunities- I will be able to manage company budgets and work under it.
Threat- In conflict situations I cannot be able to take fast decision which is one of my
biggest threat that might be impact on company growth and business reputation in marketplace.

The best development approaches
Development approaches or methods is very useful for professional and personal
improvement. Training and reading older case study is one of the best development approaches
to enhance personal and professional development.
Training- training system develop person skills and knowledge, it allows people to
strengthen their abilities that need to improve (Barrow, Barrow and Brown, 2015). It brings
workers to higher level so that they all have equal knowledge and ability. Training is good for
business as well as person those who are working in any firm. It improves individual working
style and performance, it helps to enhance interest of work in workplace rather than others.
Training boost up the moral of staff and developed new skills which help for achieving business
objectives and goals. For example, with the help to training manager will develop their ability
more and more and capable to gathered all the information about business operations.
Reading older case study- older case study is one of the another best development
approach that enhance personal and professional development the most. With the help of reading
case study person will develop their skills as improvement. Case study define the best way to
improve the things which affect business profit margin and make barrier in career growth. By
reading older books or journals individual learn how to solve any issues and which method will
taken by other when they are facing the same problem such as managing staff. Reading is the
best approach which helps to gather all relevant information based on particular situations or
arise issues in firm.

PART B
Personal development plan
Skills Current
ability
Achievable
Targets
Improvement
Strategies
Criteria to
judge success
Time frame
Team work In firm I
would not
perform or
work in a team
that effect on
my personal as
well as
professional
career
development.
I need to
improve team
working
ability as
accomplish
task on time
and enhance
other
performance
in workplace.
To improve
my skill in
need to
collaborate
more with my
other members
in workplace.
Collaboration
is one of the
best
improvement
strategy that
helps to
improve my
team working
ability.
Feedback is
one of the best
way to know
about skills
and person
behavior. With
the help of
taking
feedback
through my
sub ordinates I
get to know
how much
improvement
did I have.
1 week
Problem
solving
I will not be
able to solve
any issues in
company or
get the best
outcomes of it.
In conflict
situations I
cannot take
any actions
I need to
improve this
skill more and
more which
helps to bring
out the best
outcomes.
With the help
of developing
problem
Peer reviews,
seminar is the
best way or
strategy that
helps to
improve
problem
solving ability.
Evaluate
working
environment
better way to
know how
much
decisions get
affected in
workplace
both negative
8 days

against it and
provide better
ideas.
solving skills I
will be able to
take good
decision.
and positive
sides.
Decision
making
At normal
situations I
will be able to
take some
decisions as
moderate
level, but not
as much as
better than the
others in
Hilton Hotel.
I need to
improve my
decision
making skills
more than now
and reach at
high level
which is
beneficial for
business
growth and
success.
With the help
of taking
guidance of
my peers I will
take good
decision in
any conflicts
situations that
create healthy
working
environment
around
workplace.
Identify
workplace
environment
and through
feedback.
9 days
With the help of Kolb's learning styles people get learn new or more things that help to
grow their professional and personal career. Team work is one of the skill which need to be
improve through watching other skills and the ways which used when working under team.
Achievable targets, strategies and outcomes of learning and training
Team work ability is one of the most essential skills which is required in person for doing
job in any organizations such as Hilton. As manager in company I need to develop team working
ability that helps to managed or organized individual performance. My biggest target is to
develop problem solving skills rather than the others. I want to developed it and raise at higher
level. In some extent I will be able to take effective decisions, but now I want to improve it more
and more, it is one of my biggest achievable target in Hilton hotel.
Peers guidance, review and collaboration is one of the better strategies that helps to
achieve targets and get the best outcomes. Elsewhere, training also give good results and better
outcomes of learning which I need to work in Hilton hotel.

PART C
Abilities during interview process
Interview procedure is multi stages process for recruiting new applicants in company.
There are some steps of interview process:
Online application and CV submission- I am working in Hospitality industry, while
looking for some information on internet where I got some vacancy for service industry and this
job looks more interesting to me. I already have good job, but still I needed better career option.
Before going for interview I need to fill some online application forms in which I have to fill all
the abilities and necessary information about myself.
Interview entrance- Company invited for interview and for that I have done some
preparations before this process. I gathered all the education forms and certificate and bring with
me when I am going for interview.
Fill Application form- when I entered into company I need to fill some entrance form. I
will be able to fill it perfectly and then do for interview.
Face to face interview- HR conduct face to face interview and asked some questions to
me. In some extent I do not communicate with them because of nervousness, During interview
process I feel low and nervous which affect my abilities the most. After taking some time I will
be able to give all the answers. I will be able to perform effectively and answered all the
questions.
Writing interview- Interview task basically include writing an email, essay or letter on
given topic. HR gives some topic to me in which I need to write few lines on it. At this process I
will be able to write and accomplish tasks within 40 minutes.
Short listing- It is list of applicants for job, after passing both the interviews company
select and include my name in short listing list.
Strengths and weakness of interview process which I experienced
In interview procedure I experienced strengths of the process, but in some extent I feel
some week points in interview program of other company where I go for attending it.
Strengthen- I experienced strength of interview process at the stage five as face to face.
All the question are relevant and lined up with the required job position.

Weakness- In some extent I feel that interview process is not manageable in way and I
feel that HRM taking too much time for oriented and they asked some more questions which is
not required to answer and irrelevant, that make me feel comfortable. This experience I feel at
six stage when I am conducting written test.
Obstacles and challenges which I had to overcome
During interview process at stage four I faced difficulty at staring time of interview,
which I need to solve as soon as possible because it makes barriers between the process and new
career opportunities which I can garb. To overcome with this challenge I need to take some time
before giving any answer, in this time I need to prepare my self and gather courage to perform
well in interview.
CONCLUSION
The present report discuss about professional practices in Hilton Hotel and give brief
overview about firm. It has been concluded that organization employer expected communication,
high level of customer service skills or abilities for employees when they are working in
company. The current study cover all the information about benefits and importance of ongoing
training. It has been discussed about Kolb's learning styles and cycle and VARK approach that
help person to learn more and developed their career. This report discuss communication,
Leadership as soft skills and also include Problem solving, Decision making and others as hard
skills. It discussed training and reading older case study as the best development approaches. It
also includes personal development plan that define required improvement skills. Furthermore, it
has been discussed person abilities during interview process and also discuss strength and
weakness of it which I experienced personally.

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