Personal Skill Audit & Professional Development Plan

Personal Skill Audit
&
Professional Development
Plan

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO.1.................................................................................................................................................1
The key benefits of ongoing professional development for different stakeholders in Hilton
Hotel............................................................................................................................................1
Employer expectation of professional skills and standard in Hilton,.........................................2
Importance of Ongoing professional development and associated professional skills needed
in Hilton hotel.............................................................................................................................3
Critical evaluation of own skills and competencies to meet the employer expectation of
professional skills needed for employment of manager role......................................................3
LO.2.................................................................................................................................................3
Skills, abilities and competencies using appropriate model and techniques...............................3
Learning theories and approaches to explain personal and professional development process..4
Evaluation of own skills and competencies and most suitable developmental approach to
develop personal professional skills for manager.......................................................................5
LO.4.................................................................................................................................................5
Professional Development Plan to enhance the skills and competencies of manager at Hilton
Hotel underpinning learning and development theories.............................................................5
LO.4.................................................................................................................................................8
Job interview in a controlled environment..................................................................................9
Key strength and weaknesses of the job interview process......................................................10
Evaluate the job interview process focusing on the obstacles and the challenges to overcome.
...................................................................................................................................................10
Reflection of the interview process ..........................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Continuous professional development plan is widely recognised as fundamental to the
improvement of standards and skills for individual and their industries. Continuous professional
development exists to ensure that an individual raise their skills and abilities once they have
formally qualified (Knechel and Salterio, 2016). In an ever increasing globalised and
competitive society, the significance of continuous professional development cannot be
overstated. Further, it also ensures to continue to be competent in the profession and it is an
ongoing procedure throughout the profession.
In this present report, Hilton Hotel is being chosen for assessment. It operates in
hospitality industry and was founded in 1919 by Conrad Hilton. It is one of the internal brands of
full-services and resorts. This purpose of this project is to assess the learner's ability to
demonstrate the role and importance of continuous professional development and its advantages
to both employees and employers.
LO.1
The key benefits of ongoing professional development for different stakeholders in Hilton Hotel.
Ongoing professional development is now become highly important for the organisations
operating in hospitality industry because of high competition in the business environment. It is
the procedure of tracking as well as documenting the skills, knowledge and experience which is
gained by an individual both formally and informally (Bowman and et.al., 2016). It is fact that
employer and employees are the main stakeholders of the company as they manage the entire
organisation functions and operations. So, it is very important to focus on continuous
professional development of both the stakeholders.
There are various benefits of continuous professional development for employer and
employees of Hilton Hotel which are as follows-
For Employer:
Enhance Growth: Continuous professional development enhance the growth of the
organisation as through ongoing professional development company remains competitive in the
market place. Gaining competitive advantages company can become highly competitive that
automatically enhance the growth.
Increase Retention: In an era where employers are cutting costs for opportunities like
training in the organisation by which firm can stand out from the rest of promoting and offering
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some options for professional development (Jackson and Wilton, 2016). Thus, it shows that
employer care for their employees career development and growth that results in increasing
retention in the company.
Improve Efficiency: Ongoing professional development is not only develop bunch of
skills bit it creates opportunities for staff to learn and acquire new knowledge and skills that
bring productivity and efficiency in the work.
For Hilton:
Build Confidence: Confidence is very important for the success of the organisation as it
is very important to work in the multinational organisation. By taking opportunities for ongoing
professional development employees gain confident to handle any complex situation ad work
pressure (Trorey and Cullingford, 2017).
Aids to get promotion: Ongoing professional development also helps in getting
promotion within organisation as employees get chances to get high position within organisation.
Personal Development and Growth: This is the main benefit that employee gain from
ongoing professional development as through training and development progarmes that gain high
knowledge and skills.
Employer expectation of professional skills and standard in Hilton,
The workplace becomes better when employee work well within organisation and for
this, the ability to work in a team in highly expected by the employers. The employer of Hilton
Hotel expect following professional skills and standards which are as follows-
Communication Skills: This is one of the most important skill that is very important in
hospitality sector because it is depended on the services and offering services required good
communication skills.
Multitasking Skills: Hospitality sector requires skills and standard that handle multitask.
It is because Hilton is one the biggest hotel and they have to handle hundreds of customers in a
time, juggling several task while still remain personable and organised (Wareing and et.al.,
2017).
Flexibility and Ability: Organisations in hospitality industry works on seasonal factors
as at the time of seasons there is high work pressure so, it is very important that employees
should have flexibility and ability to do work more than daily working hours. Employees should
ready to work in unexpected situation.
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