Professional Identity and Practice in Hilton Hotels & Resorts

Professional Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
Overview of the chosen Organization..........................................................................................1
MAIN BODY...................................................................................................................................1
Expectation of employer regarding the skills and competencies for specific role in Hilton
Hotels & Resorts..........................................................................................................................1
Importance and benefits of the undertaking ongoing professional and personal development
and enhancement of career prospects..........................................................................................2
Different leaning theories and approaches used for the personal and professional development
......................................................................................................................................................3
An audit of abilities, skills and competencies by using self-evaluation models..........................4
The Best development approaches to enhance the professional and personal development.......5
Construction of professional development plan (PDP)...............................................................6
Plan and undertake a job interview for Operations manager.......................................................8
Evaluation of job interview process.............................................................................................9
Make a reflection evaluating the job interview process assessing challenges and
recommendations.......................................................................................................................10
Assess your own abilities during the interview process and critically analyses........................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
Professional identity is a term which is being used in the context of professional
perception of individuals regarding their jobs and its roles. It is becoming important with the
increasing employment opportunities and employment progression (Roulston, Cleak and
Vreugdenhil, 2018).
Present report will highlight the importance and benefits of ongoing professional
development and self directed learning. It will tell about the expectations of employers regarding
skills and competencies. It will analysis the skills, abilities and competencies. It will demonstrate
the learning theories and approaches. It will construct a development plan. It will undertake the
interview and will assess the strengths and weaknesses of the applied interview process.
Overview of the chosen Organization
Hilton Hotels & Resorts is a multinational company with its presence all over the world.
It was founded by Conrad Hilton in year 1919 and has around 586 hotels all over the world with
2,15,263 rooms. Its parent company is Hilton Worldwide. Hilton Hotels & Resorts are
considered to be most leading company in Hospitality industry in today's time.
MAIN BODY
Expectation of employer regarding the skills and competencies for specific role in Hilton Hotels
& Resorts
Specific Role – OPERATIONS MANAGER
Operations manager is a key employee of any organisation who supervises, manages and
controls the entire operations. He looks upon the work of human resources, food service, finance,
public relations, sales, security of the guests and housekeeping services of the hotels and resorts.
Employer of the Hilton Hotels & Resorts expected some skills and competences which
should be in operations manager. These skills and competencies are as follows -
Communication Skills
It is one of the most important skill which an employer of the organisation will expect
from its employees. Operations manager of the organisation must have communication skills
because with the help of this skill, he will be able to create co-ordination between all the
activities of the Hilton Hotels & Resorts (Patrick and et.al., 2017).
Management Skills
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Operations manager's one of the most important role is to planning, organising hotel
activities, hiring employees, control their performance and give employees rewards which
require exceptional management skills (Wald, 2015).
Teamwork Skills
Operations manager must have to work with teams as well as individual. He need to co-
ordinate between various departmental objectives in order to achieve hotels and resorts'
objectives. Thus, for this, employer of the company expects an effective teamwork skills in the
operations manager.
Customer Relationship Skills
For the successful service satisfaction, it is an important for operations' manager to build
good relationship with their customers and to carry out the role, employer expect from him to
have a good customer relationship skills so that he can take care of the customers and build
goodwill for the Hilton Hotels & Resorts.
Importance and benefits of the undertaking ongoing professional and personal development and
enhancement of career prospects
Ongoing professional and personal development (PPD)
It is also known as Continuing professional and personal development. It is a process
through which company track and analysis the skills, knowledge and experience which are gain
by employees personally and professionally during work. It is done on the document with the
purpose of recording.
Importance of Ongoing professional and personal development (PPD)
It is becoming important for both employees and companies. It ensures that employees
learn skills and gain knowledge as is essential for the carry out the specific job roles effectively.
It also helps in ensuring that employees continuously contribute to the team and organisation
which need its skills and knowledge to be relevant and upgrade (Webb, 2017).
Benefits to the employees and employers from Ongoing professional and personal
development (PPD)
BENEFITS TO THE EMPLOYEE
Motivation: When an employee gains new experience through the development of skills and
acquire knowledge, it will make their work easily and make them expert which motivate them.
Satisfaction: When employee becomes expert in their work, they do their work effectively which
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