Professional Identity and Practice (Solved)

Professional Identity
and Practice

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1. Examining key benefits of ongoing professional development for different stakeholders of
Hilton......................................................................................................................................1
P2. Investigating professional employer expectations of skills and competencies................2
LO2..................................................................................................................................................3
P3. Assessing own abilities, skills and competencies for a specific role...............................3
P4. Reviewing range of learning theories and approaches used for personal and professional
development process..............................................................................................................5
LO3..................................................................................................................................................6
P5. Constructing a development plan to enhance chosen skills and competencies................6
LO4..................................................................................................................................................8
P6. Undertaking a job interview for suitable service industry role........................................8
P7. Reviewing key strengths and weaknesses of applied interview process..........................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The term identity represents as the process by which person seeks to segregate their roles
and status and states about their own personality (Andersen, 2014). Professional identity is
termed as someone that is perceived in a relation of membership that is done professionally
(Introduction to Personal Identity, 2016). It has been created with the help of beliefs and
attitudes through which individuals define themselves at workplace. In this report, Hilton Hotel
has been taken into consideration. It is a brand of hotels and resorts with full service world wide
and was founded by Conrad Hilton.
Here, there will be discussion on the benefits of ongoing professional development and
employer’s expectations towards employees for a particular position. Along with this, personal
skills and abilities will be described. In addition to this, professional development plan will be
constructed that enhances the skills and competencies of employees. This assignment will also
highlight the theories and approaches that are used for personal as well as professional
development process.
LO1
P1. Examining key benefits of ongoing professional development for different stakeholders of
Hilton
Thus, the key benefits of ongoing professional development have been discussed as
below:
Improved employee performance- Ongoing professional development training helps in
increasing the efficiency of performance of employees. This type of training helps employees of
Hilton in performing tasks with high abilities and with skills to perform their particular jobs.
They will be getting greater understanding of responsibilities within their particular role in
Hilton. This confidence of workers will in turn help company in benefiting more profit and
achieving success. Ongoing professional development results in holding a strong position in
market and gaining confidence in facing the competition.
Improved customers satisfaction- If Hilton makes investment in training, it will show
employees that they are valued. This will later help employees to work with enthusiasm and
produce high quality products and services. This in turn will help customers to meet the products
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or services they have desired. Thus, it also helps in increasing customers' engagement towards
the brand.
Helps in being in touch with the latest technology- Thus, Hilton is being in touch with
new technology that becomes difficult for them to run one off training session. Thus, it is
required to ensure that staff of Hilton hotel are ongoing with regular training and development
session in order to maintain efficiency and attract a large number of customers towards the
brand. This also helps in gaining interest of a large number of investors towards Hilton that leads
in achieving long term success and brand image.
Addressing weaknesses- Employees have some types of weaknesses at the workplace.
Therefore, ongoing training helps in strengthening those skills that are required to be improved
(Putta, 2014). This type of training helps in bringing higher level of skills and knowledge in all
employees that are involved in Hilton. Professional development is very important in Hilton as it
helps in making team to work independently or together without any guidance from the
supervision or constant help from others.
P2. Investigating employer expectations of professional skills and competencies
Thus, expectations of professional employers of skills and competencies has been
discussed as per below context-
 Positive attitude- attitude is the main thing that affects the supervisor or co-workers at
workplace. This also affects the way employee feel for tasks and their satisfaction
towards accomplishing the objectives. Thus, having positive attitude' means that workers
are looking for the best quality goods and services for people or customers. This also
fulfil the expectations of employer that they can willingly take challenges and can find
ways in accomplishing all types of tasks either easier or tedious without complaining.
 Dependability- Employer of Hilton usually expect this quality in employees. Being
dependable means that they can do what they are saying will do. Thus, colleagues and
managers of Hilton rely on service manager to fulfil certain targeted objectives. Having
this quality or skills will make them successful because they are ensured that they can
constantly work in order to exceed those expectations that are set by company.
 Continual learning- this type of skill helps in increasing the contribution that is made in
order to make company reach the boost. Thus, having ability to learn continuously will
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