Professional Identity and Practice Assignment : Marriott International

Professional Identity
and Practice

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1 ...........................................................................................................................................1
P1 Key benefits of ongoing professional development for different stakeholders within a
specific organisation....................................................................................................................1
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context.................................................................................................................2
TASK 2 ...........................................................................................................................................3
P3 Assess own abilities, skills and competences for a specific job role ....................................3
P4 Learning theories and approaches used for personal and professional development
processes.....................................................................................................................................3
TASK 3 ...........................................................................................................................................4
P5 Development plan to enhance chosen skills and competencies within a specific work
context.........................................................................................................................................4
TASK 4 ...........................................................................................................................................6
P6 Undertake a job interview for a suitable service industry role..............................................6
P7 Review key strengths and weaknesses of an applied interview process................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
A Professional development and the practices are important aspects for every
organisation as this helps in enhancing individuals capability, knowledge and skills.. In the
following report the company which is considered for analysing the need of professional
development is Marriott International. This is a big hotel chain industry which serves customers
by providing 5 star food and lodge service and facilities (Elman, Illfelder-Kaye, and Robiner,
2015). The report covers key benefits of ongoing professional development for different
stakeholders within a specific organisation and professional employer expectations of skills and
competencies within Marriott International Hotel chain. This report includes assessment of my
own abilities, skills and competences for job role of customer executive manager. This report
describes Learning theories and approaches used for personal and professional development
processes and it explains the Development plan to enhance skills and competencies for working
in Marriott International in an effective manner. At last this report consists of a job interview for
hospitality service industry job role and at last this consists of key strengths and weaknesses of
the applied interview process.
TASK 1
P1 Key benefits of ongoing professional development for different stakeholders within a specific
organisation
Company's Overview:
Marriott International is an American multinational diversified hospitality organisation
that is managing operations of hotel business worldwide (Edwards, and Dirette, 2010). This
company was started by J. Willard Marriott in the year 1927. Since then this company is offering
good hotel services to people around the world. This has hotels in around 130 countries and it
owns around 7000 properties. This company has business across the world and it is expanding its
business worldwide.
Key benefits for stakeholders:
The professional development is defined as the continuous process of learning that is
helping an individual for maintaining overall performance of the competencies of professional

aspect. Professional development programmes provides different advantages and benefits to
stakeholders which assist organisations in improving effectiveness and productivity. Also, these
programmes assist in building professional identity which put positive impact on performance
and efficiency of staff members. This process is required because it demonstrates the past
experience of individual and defining the trainings which should be provided to people of the
organisation. The various key benefits that a company has because of the professional
development program listed below-
 Build Confidence And Credibility- The professional development program of the
Marriott International hotel helps to build confidence and credibility of the employees
working in the company. This company should be able to improve conditions of the
employee to work more efficiently. These programs will help Marriott International
managers and employees to increase their skills in several areas like key performance
areas ( KPAs) and Key result areas ( KRAs). If employees of Marriott International
hotels are confident and their credibility level is enhanced the the will provide good and
quality services to customers.
 Easy Succession Planning- The Professional developmental plans helps managers and
employees of Marriott International to prepare and develop succession plans for
development of employees (Crocket, 2014). In context of Marriott International, plans
can be prepared for enhancing and improving existing skills and capabilities of their staff
members.
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context
The different skills required for analysing the strength and weakness of Marriott International
hotel is listed below-
Positive behaviour: A customer executive manager must have positive attitude towards
different business conditions. In context of Marriott International, it is important for the
company to analyse the needs and demands of customers before providing them facilities
and services.

Problem solving skills: The customer experience manager must have problem solving
skills. This will help in maintaining good environment at workplace. In Marriott
International hotel it is important for the organisation to effectively resolve all issues that
create problem in functioning of the company.
Proper communication: This is an essential skill which must be possessed by employees
and managers of Marriott International Hotel. If there is a good communication in the
company then there is no problem in conveying the message properly to customers.
TASK 2
P3 Assess own abilities, skills and competences for a specific job role
According to me, there are different skills of every employee and hence they should not
be judged on the same basis (Chamberlayne, and Bornat, eds., 2014). It is important to have a
proper criteria that will help in knowing the skills and abilities of employees. In context of
Marriott International, the employees of the company are must be skilled and knowledgeable so
that they will provide quality services to customers and attain their targets in time. Marriott
International Hotel is searching for new talent which can help in attracting more customers by
giving an advertisement for the job role of a Customer experience manager. The assessment of
skills of me is listed below-
S No. Capable in: Score Ratings that will
fulfill needs of
Marriott
International skills
Strength (positive
numbering) & Weakness
(Negative numbering)
1 Problem Solving 7 8 -1 (Weakness)
2 Communication 6 4 2 (Strength)
3 Presentation 5 6 -1 (Weakness)
4 Time Management 5 8 3 (Strength)

5 Interpersonal Skills 6 9 3 (Strength)
P4 Learning theories and approaches used for personal and professional development processes
The Learning theories and approaches will help and organisation to know how a good leader
can clarify job roles to subordinates in an appropriate manner. In context of managers of Marriott
International they are working upon enhancing personal as well as professional skills of the
person. Some of the theories are listed below-
Cognitive approach- This is defined as the psychological theory that reflects the thinking
process and mindset of an individual. This theory is applied by managers of Marriott Hotel
to identify the needs and requirements of customers. This helps in providing them good
services according to their choice. This helps in increasing the satisfaction level of
customers and clients. In this way, Marriott International is able to provide quality services
and products to the clients and customers. Marriott offers special discounts and lucky
dinners to people as this attracts more number of customers.
Social learning theory- According to this theory, all individuals have the ability for
learning and getting knowledge from attitude, values and beliefs of an individual. Marriott
International keeps a track on analysing activities of managers. They are given trainings and
development sessions so that they can provide effective services and facilities to customers
who stay in Marriott International (Bainbridge, 2016). For instance, people like to eat snacks
and grab a beer when they are enjoying in swimming pool so they demanded food service at
pool. The managers know this will satisfy clients and customers so this facility has been
started.
TASK 3
P5 Development plan to enhance chosen skills and competencies within a specific work context
The development plan is defined as the process of creating an action plan that depends
upon values, goals, awareness, reflection. This development plan emphasises on development of
managers and workers in context of skills and knowledge. It also includes development of an an
individual on the basis of education, career, and self assessment. In Marriott International hotel

chain, a strategic and proper development plan is made for attaining the goals and objectives of
the company in less time. A development plan of various companies is linked with famous
universities and institutions that provides learning courses for employees of different companies
to improve skills and knowledge of employees. Trainings and development sessions are provided
to people so that they can work hard and achieve the goals and targets in specified time frame. A
development program will help me in improving my skills and abilities and perform effectively
in the organisation. This program will increase my knowledge and skills and in this way I can
enhance my productivity and efficiency. The development program for Marriott International
employees and managers is described below-
Skills Required Activities Resources Time Changes
Required
Communicat
ion Skill
If I want to improve my
communication skills, it
is essential for me to
attend different sessions
of communication. A
good communication
skill will help me to
interact with customers
efficiently and guide
subordinates
appropriately. Moreover
this will help me to work
in team effectively.
The resources
which are required
for improving the
communication
skills are books of
debates, public
speaking, effective
communication is
given. This helps in
managing
customers in more
appropriate manner.
The duration
for improving
my
communicatio
n skill will be
around 2
months.
I am not an
extrovert person
and it takes a lot
of time for me to
interact with
strangers easily
and so I should
increase my
confidence and
develop
communication
skills.
Time It is very important for To increase my To effectively Changes can take

Managemen
t Skill
employees to set a
specific time frame for
managing all business
tasks and achieve them
in given time frame.
skills it is essential
for me to
effectively manage
my work. I can use
along with this I
can use a
stopwatch while
accomplishing
work and targets in
less time.
enhance and
improve this
skill it is
important for
me to
understand
how all
business
activities are
performed in
given time
frame.
place with the
help of others and
following idol
individuals as to
know how they
manage their work
and do
accordingly.
Problem
Solving
Skill
A problem solving skill
is the best skill which is
required by me to
critically analyse my
skills and utilise them
for developing
interpersonal skills. This
will help in developing
relationships among
employees
To improve my
problem solving
skills case study,
training and
development,
aptitude test,
simulation
reasoning and many
will help to develop
my skills and
knowledge
I am required
to improvise
my problem
solving skills
within 5
months of
time period.
It is essential for
me to emphasize
on effective
decision making
in proper time
frame by ensuring
that all necessary
things are
available with me
to find solutions
of different
organisational
issues and
problems.

TASK 4
P6 Undertake a job interview for a suitable service industry role
Interview is a structured form of questions that are asked by a interviewer to the applicant
who has come for getting job in the organisation (Bruss, and Kopala, 2013). There are a set of
questions which are asked in different organisations and this is unique for every company. The
interview is a process of different stages which happen between the employer and employee for
analysing the effectiveness of the new candidate who is looking for the job. The interview helps
the company to know what are actual skills of the person and in this way it is also estimated that
the person is able to work in the company successfully or not. There are different stages which
are included in interview of a customer executive. This includes job description that includes
preparing the interviewee to know about his job role and job description. The different stages
included in hiring of new employees in Marriott hotel for the position of customer executive. The
top level managers of Marriott International hotel chain will conduct interview of different
candidates for selecting the best individual who fits in the organisation in most suitable manner.
In context of the human resource manager of Marriott International hotel, the manager have to
take interview of people for the job profile of customer executive manager. The customer
executive manager has several responsibilities and most important role of this manager is to
analyse the needs and demands of the customer and provide quality services for satisfying
customers and clients. If I would be selected as the post of customer executive manager in
Marriott International hotel then I will be having a number of opportunities which will help me
in building my career in hospitality sector. Marriott International hotel chain is operating
worldwide and hence working in this company will help me to improve my skills and abilities.
There can be many obstacles while working in this company as I am not exposed to global
organisations. If I am able to pass the evaluation process then there will be next level and rounds
which will analyse my analytical skills. I have to pass the education skills and knowledge round
to reach this level. The next round will include questions related to hospitality sector and skill
based questions. I am not sure about success of this round as I have less knowledge about
hospitality services and hence I am worried. I should work upon my knowledge regarding the
hospitality sector. It is important for me to impress human resource managers of Marriott
International hotel chain so that I will get a job in this company. I have a job experience of more
than two years and according to me this will be a positive aspect for selecting me for the job role.

Moreover the biggest strength which I have is my educational qualification and work experience
of two years. This will definitely help me to get job of customer experience manager. When I
was going to give this interview, there were some aspects I searched such as information about
company, job profile, roles and responsibility related to post and other necessary information.
The questions which are asked in Marriott International interview by the human resource
managers for the above job profile are listed below-
Interview Questions
Q1. Tell me about yourself ?
Q2. What attracted you to apply for this job position?
Q3. What initiatives will you take for increasing profits of the company ?
Q4. Describe a situation where you influenced or motivated people in previous organisation?
Q5. Do you know about HR policies and strategies that can be adopted in the organisation?
Q6. Which factor influenced you to leave your current job ?
Q7. What package of salary are you looking for ?
Q8. How will you face any adverse situation in a business or life ?
Q9. What are your future plan and goals ?
Q10. Share some of your best experiences related to your life ?
P7 Review key strengths and weaknesses of an applied interview process
Interview is an effective way for interviewers to analyse the strengths and weakness of an
individual (Barley, and Kunda, 2016). The interview process of accompany must be proper so
that each and every skill and capability of the candidate who can for in the organisation is
reached. The strength and weakness of the interview process in context of Marriott International
hotel is mentioned below-
Strength of interview process- This is the a effective way of taking interviews and
knowing the capabilities of the candidate and in this way employer can analyse whether this
person will be able to work efficiently in the company or not. The main advantage of giving an

interview is that I can easily answer questions of employer as they will include general questions
about my life’s goal and my skills or educational qualifications. In a two way communication
which is face to face communication it is convenient to express your thoughts clearly. I will
answer all the questions of interviewer confidently and bravely. This will impact positively on
employer and he may appreciate my confidence. I want to give interview for the post of
customer executive manager and thus I should have abilities to understand people more clearly
and control what activities As I have applied for customer executive job position interviewer
might be looking for empathy which means ability to know what will make people more satisfied
and happy. I have good interpersonal skills and it is easy for me to build good relations with
other individuals and understand their emotions and problems. I have been working for two years
and also I have given a lot of interviews before so I will not face any issue or problem while
giving the interview. I have good critical thinking power which helped me to answer various
trick questions. Sometimes in an interview, the interviewer asks questions related to situations
and in that case to answer correctly a person should have good logical thinking and as I have
logical thinking skills so interview is the best way for me to impress employers of Marriott
International Hotel.
Weakness of interview process- The major limitation of using an interview process is that
I was sure that questions asked in the interview process will be tricky and not simple. I thought
the interview will also consist of general questions and goals of the person in future. As
interview will contain questions related to general knowledge, trick questions and logical
thinking so I have to go through many books and online study content for grabbing knowledge.
But on the other hand, this is not a right manner as for giving the interview I am studying all
these aspects but apart from it I was not having knowledge about these issues before. If a person
has not studied about tricky and tough questions it will be not be easy for him to give the
interview and become successful in it. If I was not having knowledge about current social and
governmental issues then I will fail in this project. If I would be asked question related to some
kind of current political issue and I am not having any idea about it then I will not answer the
question properly and certainly my confidence level will become low. This will reduce the
effectiveness of me in performing better in the interview. These above mentioned weaknesses
and negative concepts will cause frustration, tension and anxiety. My overall performance will

decline in the interview. The main limitation of me is that if I don’t know about something then I
stop speaking and this makes me feel bad as I am not aware about such aspects of life.
CONCLUSION
From the above mentioned report it has been analysed that professional development and
practices are necessary for each and every company for increasing the skills and abilities of
individuals of the organisation. This also helps in enhancing knowledge of people about current
requirement of job role. There is a need for proper professional development program for
analysing performance and growth of an individual. The above mentioned theories of
professional development will help the managers to know what kind of training and development
programs should be given to candidates so that they can become competitive in the market. The
learning theories helps an individual in the organisation will help in attracting and retaining a lot
of customers. This report concludes that organisations must have an effective interview process
that helps in identifying the abilities of an individual efficiently. In this way manager easily
know whether this person can work in the organisation or not. Interview process consists of
several stages and each level provides to analyse strengths and weakness of the person at
different aspects of professional as well as personal life. Moreover the professional identity and
practices helps in proper application of skills, understanding and knowledge.

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