Leadership and Management for Service Industries

1 of 13 Assessment Brief –Unit 5, Leadership And Management for the Services
Industries
Hospitality Management
Unit:5 Leadership and Management for Service Industries
Assignment
Brief

Hospitality Management
Assessment Brief
Unit Number and Title 5 Leadership and Management for Service
Industries(Y/616/1792)
Project Title How Are Leaders And Managers In The Service
Sector Responding To Managing Talent Across
Different Age Profiles?
Introduction
The ability to lead and manage effectively is highly sought after by service industry
employers as they seek to produce and develop managers that can motivate,
enthuse and build respect throughout their workforce.
This unit is a Pearson-set unit; our chosen theme is detailed in the emboldened text,
below.
The unit will enable students to explore and examine a relevant and current topical
aspect of leadership and management in the context of the service sector
environment. This unit also enables students to gain understanding of leadership
and management principles, and to review their potential for a career in
management in the service sector. After exploring organisations’ structures and
cultures they will learn classical management theories and leadership styles and how
these are applied to managing commercial organisations.
In addition to the students gaining a good understanding of how management
theories are practiced in today’s industries, they will evaluate effective management
and leadership skills for the service industries through application and reflection on
skills required and applied in a service industry context.
Talent Management in the service industry:
2 of 13 Assessment Brief –Unit 5, Leadership And Management for the Services
Industries

Talent management (TM) is the process by which businesses and organisations
recognise and develop talented people who can have a positive impact on their
organisations and their productivity. It not only has become a key component of
human resource management but also the responsibility of leaders and managers at
all levels to manage talent within the business, with TM strategies being developed
in line with the particular needs and structure of the business and industry. Themes
of TM relevant to the hospitality and tourism industries when considering a strategic
approach to talent management include the following:
 The role of line managers and leaders in employee development and well-
being;
 Talent management being used as a lever for culture change;
 The importance of contextualising approaches to talent management;
 The need for new and innovative ways of working to achieve a strategic
approach to talent management;
 Barriers for the development of a strategic approach caused by economic and
day-to-day operational pressures.
Staff retention, training and morale is key in any industry, none more so than in the
hospitality and tourism business where talented motivated employees can help
differentiate one organisation from another and influence business success. An
increasing number of businesses are rethinking ways to get the most from their staff.
Rising costs, recruitment difficulties and changing employee attitudes mean that, for
many employers, the traditional approaches to recruiting, training and retaining staff
are being revisited to harness and develop talent and ultimately drive competitive
advantage.
In line with our chosen Topic: How are leaders and managers in the service
sector responding to managing talent across different age profiles?
Learner will be reflecting on modern hospitality business practices, the assessment
tasks do not rely solely on written and presentational activities. They are therefore
reflective of the blended learning that students have undertaken during their time at
Nelson College London. This work will be undertaken both individually and as group
activities.
Students will learn different approaches to leadership and management which they
will be able to adapt and adopt for their future careers. Students will be able to use
this knowledge to develop further upon the strong foundations that they have already
built during their time at Nelson College.
3 of 13 Assessment Brief –Unit 5, Leadership And Management for the Services
Industries

4 of 13 Assessment Brief –Unit 5, Leadership And Management for the Services
Industries