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TASK 14 P1 Expectation of Professional Employer Skills and Competences

   

Added on  2021-02-19

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Professional Identity andPractice
TASK 14 P1 Expectation of Professional Employer Skills and Competences_1
Table of ContentsTASK 1..............................................................................................................................................4P1 Identify the benefits of ongoing professional development.................................................4P2 Expectation of professional employer skills and competence..............................................5TASK 2..............................................................................................................................................6P3 Assessing abilities, skills and competences for specific job role............................................6P4 Learning theories and approach used in personal and professional developmentprocesses.....................................................................................................................................9TASK 3............................................................................................................................................10P5 Development plan for enhancement of skills and competence..........................................10TASK 4............................................................................................................................................11P6 Job interview for service industry........................................................................................11P7 Strength and weaknesses of applied interview process......................................................15CONCLUSION..................................................................................................................................15REFERENCES...................................................................................................................................17
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INTRODUCTIONProfessional identity defined as an professional self concept relied on various attributes,beliefs and motives. Professional identity construct under some conditions that stigmatizedidentity of culture which represents a interesting puzzle. This report is based on Marriott which isan American international diversified Hospitality industry that franchise a broad portfolio ofhotels and related lodging facilities to give many services under one roof. This report is based onbenefits of ongoing professional development of various stakeholders in an organisation. It alsoelaborates requirement of specific skills set and competencies for an organisation with assesscapabilities of own to a specific job role. Further it includes learning theories for personal andprofessional development by constructing development plan to enhance some skills. At last itcovers job interview with their strength and weaknesses.Marriott is one of the most renowned multinational diversified part of hospitality sectorthat coordinates and franchise large no. of hotels and lodging facilities. It has more than 30brands all over the world and 7003 properties operating in 131 countries in all over the world.Particularly in UK they have 567 hotels and 201,336 rooms.TASK 1P1 Identify the benefits of ongoing professional development.Continuous professional development is one of the most important for an individual aswell as for organisation to ensure that a particular person should be competent in their profession. Personal and professional development is an on going process and continue till professionalcareer throughout life (Parker and Doel, 2013). That kind of knowledge and skills can beenhanced by conducting formally and informally conducting training and development programsto remain always relevant in market place. It is one of the most vital process of professionaldevelopment that are relevant in all profession to make it more perfect. Due to the continuousnature of professional identity that it proved helpful in bringing advance tools and technologyand helps to adopt effective value chain to deliver right value proposition. To make it successfulkinds of approaches proved helpful to enhance level of personality of an individual by givingproper coaching, training and monitoring each and every activity on daily basis. Professionalidentity and practices helpful in giving some important benefits to major stakeholders that are asfollows:Advantageous for personnel:In context of Marriott hotel and their employers get important benefits by usingcontinuous professional development program that are as follows:Gaining competitive advantage by utilization of human resource:It is proved beneficial for an organisation by giving training and development to theiremployees as per market needs and demand to remain always relevant in market place (Oliver,
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2013). In context of Marriott they provide training and development as to remain always relevantin market after conducting research and development about market trends in proper way. Efficient manpower:Ongoing professional development proved helpful in enhance talent and skills ofmanpower that directly proved beneficial for organisational development as well for individualdevelopment. Engagement of people with help of professional development:Continuous professional development program proved helpful to engage people with oneanother because with help of it people can be able to transform right kind of knowledge andinformation to right people in right way. By building effective relationship within employeesorganisation can be able to give best services to ultimate consumers in Marriott. Benefits for employees:With help of ongoing professional development employees get many kinds of advantagesthat are as follows:Intrinsic motivation and satisfaction:It is one of the most important factor for an employee to get motivation from their workin which they are engaged (McNeil, Mitchell and Parker, 2013). That motivation come fromwhen employees are self sufficient regarding their knowledge and skills that are necessary as perthe demand of today. When employee remain enough capable they they always remain motivatedto give their best. Enhance employ-ability: one of the another major benefit from the ongoing professional development that it helpsto made an employee enough capable to gain advance employment opportunities. That helps inenhance their satisfaction level and helps to give best in perspective of organisation.Personal motivation:It is one of the most effective for employees that they feel motivated when they getsuccess by accomplishing challenging task in effective manner When an employee remainmotivated in giving best then it proved beneficial not for only organisation but also for anindividual to remain always competitive in marketplace to reach at desirable goals andobjectives. P2 Expectation of professional employer skills and competence.For an organisation it is very much effective to select best and competent staff membersthat are very much precious assets for an organisation. While selecting a candidate organisationhave to evaluate some major skills and capabilities that are proved beneficial for organisation tolead in competent environment. In context of hotel Marriott to attain desirable objectives toappoint a skilled candidate for operation manager that are as follows:
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Professional identity and skills for food and beverage manager:Professional skills and capabilities are very much important for an individual to give theirbest. For an food and beverage manager needed skills and capabilities are good communicationskills, leadership abilities and knowledge of preparing and serving style of food in best way withknowledge of computers.Professional identity and skills for Reception supervisor:Reception supervisor is very much important for an organisation to represent before guestand other clientele in best way. For a reception supervisor the major skills and capabilities aregood qualities to represent before people, communication skills and best verbal representationand many more are crucial for a reception supervisor to remain always competitive inmarketplace.Professional skills and capabilities:for an organisation it is very much important to retain staff members that are very muchskilful and helps to organisation to remain always competent. Skill of personal presentation and appearance:It is one of the most effective skill for an operation manager to lead in organisation andexternal environment of an organisation. In that skill set manager have to be enough competentto work in effective manner by representing in Hotel Marriott. For a operational manager it isvery much obligatory to operate and present before their subordinate in effective manner byregulating their each and every activity.Ethical work responsibility:The another major skill and capability that are very much potential for organisation aswell as for an employee to work with full ethnicity to remain sustain for long time in market. Incontext of Hotel Marriott they give all knowledge about ethical principles that are very muchobligatory for organisational growth and enhancement to remain always consistent as per theneed of environment.Professional standards:Professional standards are very much important for organisation and employees to remainalways relevant as per the market needs and demands in positive manner. In context of HotelMarriott their operation manager always focus on giving professionals skills to their subordinateswhile accumulate all necessary knowledge and information in context of organisation to recordeach and every attribute in effective manner. For an individual some essential skills and capabilities are very much important that helps toremain always competitive in marketplace that are as follows:Communication skills:
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Communication skills set are very much important for an organisation to deliver rightkind of knowledge and information to right kind of people at right time (Izadinia, 2013.). Incontext of Hotel Marriott to deal with consumer base by saving all data and information in rightway so that important results should be obtained in effective manner. Leadership skills:Leadership skills are very much potential for an individual to effectively coordinate eachand every member of organisation as well as department. In context of Hotel Marriott with thehelp of leadership skills they can operate each and every employee in effective manner. Team building skills:Team building skills are very much important for an organisation to deal in effectivemanner. As per the need of an organisation, managers builds effective teams that give their bestin achieving organisational goals and objectives in effective manner (Huston, 2013). . So all are the potential skills set that are very much important to effectively allocate tasks andresponsibilities to each and every person in effective manner. TASK 2P3 Assessing abilities, skills and competences for specific job role.For a candidate various kinds of skills and capabilities that are very much essential todeal in effective manner in context of Hotel Marriott.There are various abilities, skills and competence which are required for operation managerworking in Holiday Inn which are discussed with help of approaches and theories. They are asfollows:for a candidate to remain always competent in environment some soft and hard skills arevery much potential that are as follows:Skills and capabilitiesRating by me Rating by othersDifferentiationLeadership skills97-2 (weakness)Management skills 891 (strength)Planning skills 88equalPresentation Skill581 (strength)Creative Thinking682 (Strength)Customer Service Skill 781 (Strength)
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