Professional Identity and Practice: Benefits of Ongoing Development

This report explores the benefits of ongoing professional and personal development, skills and competencies expected by employers, and different learning theories and approaches used for personal and professional development. It also analyzes the significance of ongoing professional development and the associated professional skills requirements within a specific organizational context.

Unit 3 Professional
Identity and Practice

INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK...............................................................................................................................................3
An evaluation of the benefits and importance of undertaking ongoing professional and
personal development..................................................................................................................3
An investigation into the skills and competences expected by the employer for specific roles in
your chosen organization.............................................................................................................4
A critical evaluation of your own abilities, skills and competences for one of the job roles in
the organization, using at least two self-evaluation models to undertake an audit of your hard
and soft skills...............................................................................................................................5
A review of the range of different learning theories & approaches used for personal and
professional development............................................................................................................7
Analyse the significance of on-going professional development and the associated professional
skills requirements within a specific organisational context.......................................................8
Evaluation of own skills and competences and the most appropriate developmental approach
to develop personal and professional skills for a specific job role..............................................8
Critical evaluation of own skills & competencies to meet the employer expectation of
professional skills needed for employment within a specific job role.........................................9
Construct a development plan to enhance to the chosen skills and competencies within a
specific work context...................................................................................................................9
Provide a detailed development plan that applies underpinning learning and development
theory in a specific work context...............................................................................................11
Produce a comprehensive development plan that sets out clear and achievable targets,
strategies and outcomes of learning and training within a specific work context.....................11
Prepare and undertake a job interview for a suitable service industry role......................12
Review the key strengths and weaknesses of an applied interview process.......................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
This report aim so explore the understanding about professional identify of the person while they
are operating various task within the organisation. A professional identify helps in analysing the
whole concept, capabilities, value and the skills of the people as they are working within the
company(Wu, Palmer and Sha, 2020). When the individual is having the professional behaviour
and attitude, this leads to open up the career opportunities for them by having skills and
knowledge in their given job role. Marriott international is the chosen hotel for this respective
report, it is an American company which is operating as franchises and licenses lodging. It is
headquartered is in Bethesda, Maryland. This company is established by J. Willard Marriott and
his wife Alice Marriott. This respective report is going to analyse the benefits of professional
development and the expectation of the employers for the betterment of the skills and
competencies. Furthermore, the evaluation will have made to analyse the strength and
weaknesses.
MAIN BODY
TASK
An evaluation of the benefits and importance of undertaking ongoing professional and personal
development
Professional and personal development are the important aspects which needs to considered
for an individual to analyse the growth and the opportunities for the enhancement of the career.
This is the continuous process which is undertaken by the individual to sharpen their skills and
capabilities by which they can achieve the set targets by the company. The learning and the
development is the continuous process which require to update within the workplace. The aim of
professional practices is to develop the skills that are not commonly found among the individual
so that they can have the better practices in the target market. It is known that every individual
joins an organisation by analysing the company’s environment and also offer the career
opportunities. As the young generation are believing to undertake the experience which are
needed to grow in professional career.
Skills are vital for undertaking ongoing professional practices as a person will only analyse and
take high position when they have the capabilities to take duties and responsibilities. A skilled
person or employees will achieve its career aim within less time with the help of their skills and

use it in the right time and place(Sheehan and Wilkinson, 2021). Hence, Marriot International
creates a effective working environment to keep their employees motivated for attaining the
objective of the company and make career with the hotel.
Employer ( Marriott international hotel ) Employees (Workforce)
The employer is setting the procedures and
training methods in order to sharpen the skills
of the employees. They encourage them for
their active participation. The training must
be integrated with the organisational culture
so that they can adopt the dynamic
environment, new trends of customer and
technological change. In context to Marriott
international, they are basically influence
their employees so that they can keep their
work practices healthy.
In this, employees are getting various benefits
to have the better working. A professional and
personal development give them set guide to
work and manage their team as per the
prescribed guideline. This also helps them to
work in the hospitality sector by analysing the
overall consideration in the target market. In
relation to Marriott international, employees
are get self-motivated to have the better
working by which they can directly active the
pre-defined goal of the company in the target
market.
With the help of ongoing proficient
advancement, an organization get a skilled
employee. In contacts to Marriott
International, It also helps in getting a quality
support to their guest and upgrade their
services.
Personal and professional development helps
and motivation of the individual for the
specific task. This basically announced the
overall working an efficiency of them.
Furthermore it also contribute to the
satisfaction level of individual as people
working in Marriott International feel valued
at the workplace.
An investigation into the skills and competences expected by the employer for specific roles in
your chosen organization.
Every individual requires Especially sort of skills and capabilities in order to improve to
improve their guidance within the organization. In relation to merit International, there are
various Skills and complexities which are needed by the employer in order to have effective
working within the hotel are given below:

 Better communication skills: It is important for the individual staff to have a greater
ability by which they can build a great connection with their clients in an appropriate
manner. In contacts to Marriott International, they create faithful client and focuses on
their services.
 Technological skills: A business must know that innovation please plays a significant
role as it helps in recording and scanning all the daytime records. These days’ innovation
taking place at workplace and improving and improving an overall assistance to guest. In
contacts to Marriott International, they are utilizing innovation by which they can get a
better service to their clients and you realize their resources in an appropriate
manner(Pierson, 2021).
 Customer service skills: This is the significant abilities which is needed to pick up
progress and support in advertise is client care. This is important for Marriott
International to concentrate on meeting the needs of their guests they are guessed which
leads to create a positive image in the minds of client and also give the future progress to
the property.
 Team leading and development: The individual must have a team leading skills private
taken make a theme of people and give them a certain task to be completed within a
specific time frame. Every company creates a group by which executive staff with such
lines Chinese have an attitude to lead the group and kept a good relation with them. In
such a way hotel Marriott can meet its objective and enhance its efficiency level.
A critical evaluation of your own abilities, skills and competences for one of the job roles in the
organization, using at least two self-evaluation models to undertake an audit of your hard
and soft skills.
It is important for the individual to analyze their capabilities at a time privileges attitude and
abilities as for this specific job role. This helps in getting good job is Joe at right place. In
consideration to this, I need to fill in as a food and beverage manager at work place, This is the
fundamental assignment in order to manage other. For this sort analysis is being utilized which
helps in understanding about shortcomings and qualities along with the opportunities of mine in
order to get a suitable job role which are given below:
Strengths Weaknesses
 It is examined by me that I am time I am having lack of Mastery in hospitality area

oriented person by which I complete
the given task within the set time frame
that also helps me in performing
various job activities in an appropriate
manner.
 Updated about the information helps
me to make a sense of ongoing patterns
in the market which upgrade my future
efficiency within the job role.
which could help me in increase in the
superior. Job profile for me. Additionally, it
reflects my weakness.
Another weakness of mine is not familiar with
the control with the organization that deficit
me to get a position of F&B manager in this all
the prospective.
Opportunities Threats
 It is breaking down that that hotel
Merritt International give ongoing
proficient training in order to enhance
the skills. In this I get a chance to work
with the hotels that will help me in
making announcement and there is
meant and improvement in my skills in
order to get a good petition.
 I have a chance to pick up information
on various division and create attitudes
by aptitudes by organizing meeting
with the employees, who are working
within the organization.
 I am having a less capacity to get a data
during working hours this might be
dangerous for me and it resists me to
improve my abilities.
 Not effectively considering the
progression which will stop me to work
and the Changing working
environment.
Thus, in order to meet the desire for supervision, I have analyzed and perform a capacity audit
which will help me in improving about my capabilities in an appropriate manner

A review of the range of different learning theories & approaches used for personal and
professional development.
LMS is a tool used for employees digitally, learning theories defines the condition in which
processes through which learning occurs, it provides the model from which managers or
employee skills can be developed and constructive to lead to better learning.
Learning theories used by the manager of Marriott international Hotel are:
 Cognitive Learning Theory- This theory analysis the feelings and thoughts of an
individual to gain information more effectively. This helps to build strategies to use their
skills and intelligence to teach more effectively. In cognitive theory strategies like active
learning that connects the information with past experiences rather than promoting rote
memorization. The managers of Marriott International Hotel can apply cognitive leaning
theory as he can use its past experience of working and remote its skills through empathy
he can encourage new learners to use and apply the knowledge.
 Behavioural Learning Theory- this theory centres on the idea that people can interact
within their environment through a system of stimuli and response. Example if the
mangers of Marriott uses elements of this theory such as positive enforcement, to
encourage new behaviour, reward learning these theories can help a manager to
encourage his team for pursue and use new information.
The elements used by professionals like manager to teach and study the information and then
helps the employees to understand in depth.
Learning Approaches for manager of Marriott international Hotel-
 Kolb's Experimental Learning Cycle- In this cycle the manager progresses with the
four stages, 1. Having a concrete experience then 2. observation of and reflection on the
experience which leads to 3. the formation of abstract concepts that is to analysis and
generalizations which forms conclusion and then they are 4. used to test the hypothesis in
future situations, resulting in a new experience. The manager of the Hotel can use this
experimental cycle for smooth running of Marriott staff or their team as they are always
with them in this working environment.
 Honey and Mumford Model- In this model they are four types of way in this manager
can use this approach for personal and professional development such as Reflector , the

experience is reviewed by the manager so that it can immediately applied to the current
situation then. Theorist, in this manager collects all the data and analysis with all the
possible situations and after the comparison it comes to the conclusion. Third stage is
Pragmatist in this stage manager concludes all facts and findings of the experience with
the logical reasoning by the manager(Pierson, 2021). Last stage is Activist, in this
process manager tries the new ideas, theories and techniques so their work can be
practised and their new idea can be take the first opportunity to experiment with
applications. By the help of this model manager of Marriott can study deeply and come a
corr3ect conclusion.
Analyse the significance of on-going professional development and the associated professional
skills requirements within a specific organisational context.
Professional development refers to all the training, certification and education that a manager or
employee need to excel in his career. There is amount of saying that different job requires
different skills. The managers of Marriott international hotel have to develop its skills for future
purpose as additional skills are required for different jobs. Through professional development the
mangers can learn these skills to become better, more efficient manger. The importance elements
for a manager can be it promotes higher employee retention rate, the cost of employee turnover.
Professional development also requires employees to hold certification and it the employee does
have it, it reflects bad impression for the future image.
Evaluation of own skills and competences and the most appropriate developmental approach to
develop personal and professional skills for a specific job role.
Manager can develop its skills by various approach like he will be an Active Listener, managers
can listen to his staff and team carefully and keep an understanding with good communication
skills. This will help him in develop his professional skills as a leader. Manager was Marriott
should build relationship and cultivate his social skills with colleagues, clients and customers. Be
truthful, honesty can be foundation of a positive relationship with colleagues and team. Being
managers of vast hotel chain he can practice his good ethnics and stand by his values, being
integrated can bring respect, satisfaction and a good reputation at hotel.

Critical evaluation of own skills & competencies to meet the employer expectation of
professional skills needed for employment within a specific job role.
Being the Manager of Marriott international Hotel, communication is the key most important
personality trait much needed professionally. The manager should be sender, receiver, massager,
mediator and has to give feedback for the team when it is needed. A manager which has good
communication skills helps company to avoid any unnecessary misunderstandings and waste of
time and also helps to increase productivity(Ellis, Thomson and Carey, 2017). Leadership skills
of the manager who has responsibility of such a vast chain of Hotel, Marriott International
should be having skill to lead the the team and staff of the hotel and motivate and train them to
improve their work practices and he should also have an important skill that is Problem Solver so
he can connect more to his staff and workers.
Construct a development plan to enhance to the chosen skills and competencies within a specific
work context.
Skills Ratings Targeted
ratings
Development
opportunities
Resources Time Frame
Leadership
skills
8 10 Leading the
F&B team by
attracting,
recruiting,
training and
appraising
talented
personnel and
also managing
food and
beverages
operations
within the
budget and to
the highest
Team,
managerial
skills ,
enhancing the
supply chain
with accurate
process.
Time required
4-5 days.

standards.
Multi Tasking
Skills
7 10 Manager
should have
skills to do
several tasks
altogether. e.g.
Managing
staff, customer
demands, food
and beverages
operations and
more if
needed.
Manager
should have
his team
together, the
regular
customer
demanded
food items,
should also
know some
technical skills
like using
computer
programmes.
Time required
5-6 days.
Communicatio
n skills
8 10 The
communicatio
n skills plays
vital role as
being manager
of hotel like
Marriott as
ethnic of
manager is
always tested
on all the
levels. How he
treats his staff,
customers and
other workers
Active
listener,
certification in
hotel
development
skills, team
leader skills.
Time required
3-4 days.

of the hotel.
The manager
should avoid
misunderstand
ings and
always should
have good
communicatio
n skills.
Provide a detailed development plan that applies underpinning learning and development theory
in a specific work context.
The manager of Marriott International Hotel should apply skills mentioned above. As he should
enhance his leadership skills by improving his team training and always keep understanding
towards them. He should always focus on solving the problem of his staff and customer.
Example if a customer didn't like some food or beverages, manager should change the food item
and handle the situation with all the humbleness(Senel, 2021). F&B Manager should always
keep a room for learning as with time his job and his role will be changing. Multi-tasking skill
should be speciality of the manager. As his job profile comes with great managerial
responsibilities.
Produce a comprehensive development plan that sets out clear and achievable targets, strategies
and outcomes of learning and training within a specific work context
With the help of our managerial skills and development plan the manager of Marriott
International Hotel, he can achieve clear targets but he should also have some certification and
program training which will help him to overcome the difficulties he is facing. Manager should
participate in various programs like leadership development plans, training management courses
etc. To enhance his learning, he also requires the learning and developing strategy, employee
training and development etc. the working environment of Marriott International Hotel can be
very enthusiastic to participate in many activities which will take place to develop the skills and
learn more about the development plan.

Prepare and undertake a job interview for a suitable service industry role.
Interviewee- “Good Morning, sir”!!
Interviewer- “Good Morning, please sit.”
Interviewee- “Can we go forward with interview?”
Interviewer- “Yes sir.”
Interviewee- OK then, tell me according to you what skills and abilities should be in a food and
beverage manager in the hospitality industry.
Interviewer-The manager should have leadership qualities, great communication skill so it’s
easy to connect with his staff and also be able to multi task with the work. He should be decision
maker and excellent skills in problem solving.
Interviewee- how much experience do you hold in this profile as a food and beverage manager?
Interviewer- I have worked for 3 years in this background and handled the team as a manager in
hotel.
Interviewee- As a manager, what method you will use for cost reduction in the food department?
Interviewer- I will lower the expenses at previous eateries, which will increase revenue by this
method cost can be reduce on food and beverages.
Interviewee- okay. Thank you. You will be informed soon.
Interviewer- Thank so much for your time sir.
Review the key strengths and weaknesses of an applied interview process.
Strengths-
 The person should have experience in this field of food and beverage department as he
will be aware of skills required in this field like leadership quality, communication skill,
ability to work in a team.
 Person should be confident and should be soft spoken as well.

Weaknesses-
 If the person does not have work experience defined in the job description.
 If the person is more desirable and speaks too much in the front of interviewee without
asking.
CONCLUSION
The above project concludes that by undergoing process of evaluation and identifying the
importance of professional and personnel developing skills of the employee and after that
investigating into the skills which provide the specific role of the employees within in the
organisation. The learning theories and approaches has been audited so we can come to specific
theory which will be suitable of our employee in this process. The development plan helps us to
know the skills and improvement of the employee. The job interview which is conducted in this
project helps us to analysis the strengths and weaknesses of the interviewer.
1.

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