P2 Professional employer expectation of skills and competencies

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1: Key benefits of ongoing professional development for different stakeholders...............3
P2 Professional employer expectation of skills and competencies........................................4
M1 Evaluation of importance of professional developments in organisation........................6
D1 Critical evaluation of own skills and competences to meet employer expectations........6
TASK 2............................................................................................................................................6
P3: Assess own abilities, skills and competencies.................................................................6
P4: Range of learning theories and approaches used for personal and professional
development processes...........................................................................................................9
M2 Evaluation of own skills and competences and the most appropriate development
approach...............................................................................................................................10
D2 Comprehensive development plan that sets out clear and achievable targets, strategies and
outcomes of learning and training within a specific work context.......................................11
TASK 3..........................................................................................................................................11
P5: Development plan to improve skills and competencies.................................................11
M3 Development plan that applies underpinning learning and development theory...........13
CONCLUSION..............................................................................................................................13
REFERENCES................................................................................................................................1
.........................................................................................................................................................2

INTRODUCTION
Professional identity is also coined as the process which is mainly concerned with how
one brings professional value in to the business. This term is basically formed on the individual's
personal belief, values, ethics which is required into one's routine activities. Professional identity
is required within each and every individual in order to grow and gain a better position within a
business in the near future. As fostering all these excellent skills and knowledge will enable the
individual in competing with their competitors in a effective manner. This assignment has be
documented on the association that is Coworth Park Hotel which is one of the leading hotel with
the holding of five star in the economy of the UK. Under this written document, certain topic
will be covered such as on-going professional development along with self oriented acquisition
in order to improve professional career and opportunities. In addition to this, the study also
focuses on the study of personal skills, competencies and diverse learning with various
approaches. Apart from this, the preparation of the professional development plan is also done in
this document (Wald and et. al., 2015).
TASK 1
P1: Key benefits of ongoing professional development for different stakeholders.
Coworth park hotel is one of the leading hotel in the UK which was established in year
1776. The hotel was named after the surrounding hamlet of the Coworth. The hotel consists of 3
restaurant along with 80 rooms. The hotel has been structured through a best architecture which
gives it eternal view and romantic atmosphere to its visitors. The hotel has been graded 8.5 out of
the 10 for its location as this was constructed near about the Ascot. All the members or guests
visiting to the hotel are welcomed by the staff in the best manner as they are trained to be polite
and have patience while dealing with the guests. There is horseback rider centre for 30 horses
with parking, Bar, Wi-Fi, Pool, Steam room, Golf instruction, Spa, room service, etc.
On going professional development is the term which is also termed as the continuous
process of the development where one mainly focuses on developing their skills, capabilities,
ability to work, knowledge on the regular basis (Valentino and Reardon, 2015). This process is
also prime within the business, as it involves up gradation of the individual's existing knowledge
and skills. This is vital in the association for both employee and employers as this will enable
them to tackle the situation and fluctuation.

Benefit for employer:
Skilled workforce- Through the implementation of professional development plans and
programmes within the association, a company can successfully finish their work on time as the
workforce will be skilled and can enhance the level of business productivity and profitability due
to their upgraded skills and knowledge (Flores, Kleyn and Menken, 2015).
Organisational brand image- Providing proper training to the staff within the Coworth
hotel will enable the business in performing their activity in such a manner so that it leads the
business of Hotel to an increased brand image.
Benefits for employee’s:
Increased employability- in order to sustain in the business competitive environment ,
employees need this ongoing professional development programmes as this will upgrade their
knowledge and skills and will allow them to maintain their sustainability in the Coworth park
hotel for a longer tenure.
Self directed approaches- on going training and learning will allow the employees in
sourcing their different style of doing work which make them feel comfortable. This will allow
the employees within the Coworth park hotel to complete their tasks in the most systematic and
effective manner so that the ultimate goal of the organisation as well as the employees get
served.
P2 Professional employer expectation of skills and competencies
In order to satisfy the guests arriving at the Coworth park hotel, an employee within the
business has to undergo different functions. All these employees within the business are needed
to possess different professional skills and knowledge so that the work can be performed in the
better way. As in current competitive market, there are various changes which are occurring in a
rapid manner, in order to meet up these changes the business of Coworth Park hotel will focus
on the hiring of the individual who are specialists and expert. Food and beverage department
manager along with the subordinate manager will work within the business is managed by the
manager by arranging all the raw material which are required while preparing these foods and
beverages(Cruess, Cruess and Steinert, 2016). There is necessity of both hard and soft skills such
as team working, communication, confidence, etc. which are explained under:
Effective communication- Having good communication skills will allow the manager of
Food and Beverages of the Coworth Park hotel to exchange their information regarding the

request of customers to their chefs so that they can easily serve their customers as per their
requirement. This will also enable the manager in communicating with their customers so that
their exact demand can be analysed in a effective manner.
Innovation- Innovation in the process of preparing food will enable the manager of the
Coworth park hotel to serve their customers with the best. The manager here has to be more
creative so that they can work within the industry and customised services for guests as per their
diverse needs and demands .
Team leading and working skill- As the business is operating their operation
successfully by increased brand image image, so it is necessary for the members of the hotel that
is Coworth park to work effectively in the team so that their as well as the business goals can be
achieved and their ability of leading a team also gets increased.
Knowledge about technological changes- in order to have the knowledge regarding the
technological invention, the manager of the food and beverage industry is required to
acquire different adaptability skills so that the manager can easily adopt all the changes
which are occurring within the environment and can come up with the better output.
Possessing this adaptability skill will also allow the managers of food and beverages along
with subordinate manager in learning new ways and skills to perform the task due to
which the cost of the business can be controlled and profitability can be increased (Cruess
and et. al., 2015).
M1 Evaluation of importance of professional developments in organisation On-going
professional developments help the employees in maintaining and enhancing their professional
knowledge and skills that are required to perform their work efficiently. In this way, professional
service can be delivered to the customers, clients and community in order to satisfy their needs
and wants so that maximum customer satisfaction levels can be achieved. In hospitality industry,
customer relations plays an important role in the success of the business and for gaining a
competitive advantage in the market (Basturkmen, 2014). In Coworth Park hotel, on-going
professional developments can help the workforce to enhance their skills and capabilities in
dealing with customers so that company's goals and objectives can be achieved. This will build
confidence and positive attitude in the employees and encourage them to perform their
responsibilities in a better manner. The professional skills are therefore required so that the hotel

is able to provide quality services to customers and deal with their problems so that its brand
image can be enhanced for repetitive business in the future.
D1 Critical evaluation of own skills and competences to meet employer expectations
After critically evaluating my own skills and competencies, I am confident that I
am suitable for the role of supervisor in Coworth Park hotel as my good interpersonal and
professional skills can help me in performing my work with efficiency. These skills are needed
in a hospitality industry so as to build long-term relations with customers which will help in the
growth of business. For this, customers should be treated well and given best quality of services
so as to enhance their experience. For this the staff of hotel plays an important role and I have
those skills and traits which will motivate the staff so that they provide best services to
customers(Baker and et. al., 2015).Although I can still improve my skills in the areas required.
For this Kolb learning cycle will prove to be the best method as it uses both reflective and
observatory approaches and can help me in improving my potential to work.
TASK 2
P3: Assess own abilities, skills and competencies
Here in the association like Coworth Park hotel, I will be hired only if I have completed
my masters. So this is going to be my first experience to work as a employee in the hotel where
the vacancy for the job role of assistant manager who will be performing the task to manage
performance and control the management system within this hotel. As after getting hired in this
my job is to manage thing and working the association so that my long term vision and goal to
gain a higher position can be fulfilled. As the manager of the hotel is quiet impressed with my
work as I am having a knowledge of how to deal with the situation and handle all those situation
which can lower the business profitability. Due to fostering of these skills the business manager
of the Coworth Park has approached me to come and join the association at the post of assistant
manager where I can use all my skills and knowledge which I have gained in my academic and
masters. In order to maintain my sustainability in the business for a long lasting period, I have to
focus on the evaluation of my own skills and competencies so that I can make my personality
more attractive as well as more serious about getting my job done in the most effective way and
can perform this desired job role in a best way (Sayed, 2014).

S. no Skills/competencies Rating #1 Rating #2 Rating #3 Rati
ng
#4
1 Interpersonal skills
a. Listening ability X
b. Negotiation power X
c. Problem-solving skill X
d. Decision making X
e. Verbal communication mode X
2 Intervention skills
a. Counselling skills X
b. Education/training work X
c. Group facilitation skill X
d. Conflict management X
e. Empathic relationship X
What find positive for me: As per the table shows that I am very good at maintaining
relationship with the people by dealing with them in polite manner which is the core of the
service industry like hotel. Along with this, I also foster a great bidding on the skills of the
discussion and problem solving skills which will support me in justifying my job role of the
subordinate manager as well as food and beverages manager in the Coworth park hotel as these
power are required at each and every level of the business, along with this my commanding and
counselling power is also strong which is essential for this role.
What is required to be improved: in order to improve my skills the evaluation of the self
ability is done where it is found that I am weak at my decision making as well as issue handling
skills. Both of these skills are need to be improved within me as both of these plays a vital and
essential role while performing the task of being a best assistant manager at the Coworth park
hotel. Apart from this, it has also been analysed that I am very good in managing and conducting
session related to the training and development of the employees which is not considered to be as
important as other are so in regard to be at success level of managing a Coworth hotel I seriously

need to focus on the improvement on the areas where I am lacking so that better outcome can be
gained and business overall work can be carried out in a effective manner(Mednick, 2017).
In order to improve my areas where I am weak the preparation of the professional
development plan must be done. As professional development plan comprises of all the essential
series of stages which enables in working with the effective way so that the desired level of the
outcome can be gained. In order to be successful at my own job role, the focus on improving
these areas of problem solving and conflicts resolving should be given through the
implementation of different theories and skills which are related to the concepts of learning so
that business overall productivity can be enhanced (Schunk and Zimmerman, 2012).
P4: Range of learning theories and approaches used for personal and professional development
processes
Learning is refers to as the process in which the improvement of the existing skill is
done. This is mainly concerned with the enhancement of the skills, knowledge so that the task
can be performed to the next higher level. In the present market era, fluctuation in the market
place is occurring in a very frequent manner due to which the employees working in the hotel
like Coworth park are required to learn different different skills as per the requirement of the
situation. Below mentioned are the different theories and approaches which must be taken into
consideration:
LEARNING APPROACHES
Behaviourist approach- Behavioural theory is the one which depends upon what an
individual has observed and what have been his past experiences. In context of the Coworth park
hotel, the manager is required to look after his regular activity and the responses which the
employees have given so that all the business operation can be performed in a systematic manner
considering the feedbacks of the employees. Positive feedbacks from the employees will allow
the manager in formulating the strategies in such a manner so that organisation as well as
employees objective can be attained. (Trede, Macklin and Bridges, 2012).
Cognitive approach- Cognitive approach of the learning Is based on the positive state of
mind. Here both the learner and mentor are should be focused with the presence of mind so that
the learner can be taught with the best method and approach so the mentor so that their efficiency
to work can be improved and goal can be carried out effectively. In this the manager of the hotel

must focus on providing the guidance to the employees on their performance at each level so that
they can learn from the guidance and works effectively for the attainment of goal.
Learning theory
Honey and Mumford learning theory: This theory of the learning is the most suitable
theory in relation to the Coworth park hotel as in this the work is divided considering the
characteristics of the individual's which they fosters. The characteristics are divided into 4 factors
such as activist, theorist, reflector, pragmatist. So, according to these the manager of the
Coworth park hotel will analyses their employees skills and will render them with required
training and work as per their characteristics (Honey & Mumford Learning Style Theory, 2019).
In regard to enhance my knowledge the more focus which I will foster is on the job
training methods where the skills will be developed while performing the job only without
investing much time. Here I can also focus on improving my power to effectively perform and
analyses by attending various seminars and conferences which will lead to the effectiveness of
the work and increased level of the productivity(Gandana and Parr, 2013).
M2 Evaluation of own skills and competences and the most appropriate development approach
My entire focus is on becoming a foods and beverages manager in Coworth Park
hotel as I have the required skills and competences that will help me in properly supervising the
hotel activities and ensuring the stay of guests to be memorable, enjoyable and safe. I have the
following skills and competences which makes me better than my competitors ;
Skills :
 Effective communication : I have good communication skills that can help me in
delegating the roles and responsibilities to staff members in an efficient manner along
with making them work in an integrated and coordinated manner so that goals of the
organisation can be achieved.
 High confidence : This skill helps me in dealing with difficult situations in a positive
manner and I can lead the team members confidently so that they are motivated to work
together in a coordinated manner. Leadership : I am a good leader as I can influence the workers in a positive manner so
that they perform their work efficiently and on time.
Competences

 Time management : I am punctual and gets the work done on time and in the most
efficient manner so that the customers can be completely satisfied with the
services.Customer service : I can understand the customer needs and wants and can
come up with solutions promptly in order to deal with their demands so that best
customer service can be given.
According to me Honey and Mumford learning theory is the best approach which will
help me in enhancing my work potentials as it is a reflective and observatory approach
(Vähäsantanen and et. al., 2017).
TASK 3
P5: M3: Development plan to improve skills and competencies.
Preparation of the development plan is essential in regard to cope up with all the
weaknesses and the areas where and individual is lacking. This preparation of the plan will
enable the individual to deals easily access their performance an in becoming more self reliant
and aware of their own potential to perform.
What are my
development
objectives?
What activities do
I need to
undertake to
achieve my
objectives?
What
support/resources
do I need to
achieve my
objectives?
Target dates for
achieving my
objectives
Actual dates
of achieving
my
objectives
Conflict
management
In order to cope
up with this issue I
will prefer to work
with the team as
within the team all
the members have
their own view
point due to which
conflicts arise, in
case if I become
able to deal with
the members and
their problems of
the team in
appropriate
manner it will be
easier for me to
I need support
from my top level
management , they
should engage in in
the work where the
team is required so
that all the conflicts
arising can be
managed in a
collective
manner(Vähäsanta
nen and et. al.,
2017).
Managing
conflicts is not an
easier task or a
piece of cup this
takes much time
and is a
continuous
process.
Accomplish
till 2019
end.

meet up with this
skills of conflicts
management in
the organisation
and can raise the
level of
productivity with
the business.
Decision
making
In order to
improve my
decision making
skills as an
assistant manager
I need to focus on
the different
different aspects
and should take
involvement in
different decision
making situation
so that I can easily
overcome this
decision making
issue.
I need a support
from the superior
as here they must
arrange as class
where the diverse
situation will be
allotted as per
those condition the
decision will be
required to form
which will enhance
my decision
making skill.
For improving this
the time required
is of 3 months
Will be
completed
till the end
of 2019.
D2 Comprehensive development plan that sets out clear and achievable targets, strategies and
outcomes of learning and training within a specific work context
Skills that require
development
Clear and
achievable
targets
Strategies Learning outcomes
Conflict
management
Accomplish
till the end
of 2019.
I can follow various strategies
like democratic leadership so
that the views of all the
members of the team can be
heard and a chance of
expression of their opinions
can be given so that the
I will be able to lead a team
in a better way by giving
chance to every member to
express their ideas and
opinions so that better
decision-making will be
possible in matters of

conflicts can be solved in an
appropriate manner.
conflicts.
Decision-making Accomplish
till the end
of 2019.
For this the pros and cons of
each matter needs to be
evaluated by involving myself
in the decision-making process
so that a proper solution can be
reached for a given situation.
This will enhance my
decision-making skills in
difficult situations so that a
situation can be solved in the
most appropriate manner by
evaluating all the solutions.
CONCLUSION
From the above report it can be concluded that there are various benefits of on-going
development plan in an organisation as it helps in improving the employee capabilities and skills
that are required in achieving the organisational goals and objectives. These developments help
the employees in understanding their job roles better and upgrading their skills. There are also
some expectations of employers that needs to be fulfilled by employees if they want themselves
to be placed for the job requirements. A development plan can help an individual in identifying
those areas in their skills and capabilities which needs improvement along with the time that will
be required to bring out such improvement. Interview is the best method to hire the workforce in-
spite of its disadvantages as it gives a detailed analysis of the personality of a candidate who is
applying for the job vacancy.

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Online
Honey & Mumford Learning Style Theory. 2019. Available through:
<https://www.theclassroom.com/honey-mumford-learning-style-theory-10038576.html>.