Servant Leadership Style in Conflict Resolution

The assignment requires the student to analyze the concept of servant leadership style and its effectiveness in resolving workplace conflicts. The student must consider the benefits of this approach, including increased loyalty among employees, reduced conflict, and improved job performance. The assignment also involves applying the servant leadership style to a scenario where three team members (Sara, Adam, and Jane) are experiencing problems with their job responsibilities. The student must demonstrate how this approach can lead to positive outcomes for each team member and the organization as a whole.

Professional skills AS2
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TABLE OF CONTENTS
TASK 1............................................................................................................................................1
Problems presented in the case study.....................................................................................1
Causes of described conflict ..................................................................................................1
Ways to avoid conflicts .........................................................................................................2
Ways to deal with the conflict situation.................................................................................2
TASK 2............................................................................................................................................3
a. What is servant leadership?................................................................................................3
b. Benefits of implementing servant leadership principles in described case study..............4
TASK 3............................................................................................................................................5
Covered in PPT.......................................................................................................................5
REFERENCES................................................................................................................................6

TASK 1
Problems presented in the case study
As per the given scenario, there was a team of 21sales executive in organisation having
responsibilities for selling holiday packages. There are various problems have been presented by
this case study which are as follows:
 Animosity: It implies to feeling of dislike between employees at workplace. In this case,
all other team members were not happy with Adam, Sara and Jane and having a feel of dislike
for them.
 Lack of coordination: There was not proper coordination and cooperation between team
members such as Adam and Sara as both of them prefers to work in different pace.
Further, Jane was also not engaged due to his salary issue (Avis, Fisher and Thompson,
2014.).
 Lack of motivation: Conflict between the team members has created a feeling of
demotivation between them. In case, Sara has made a formal complaint against Adam which
created conflict between them and effect the motivation of Adam towards job.
 Absenteeism: These problems was a problem which was also analysed in respect of
Adam and Jane in organisation.
Causes of described conflict
 Ineffective allocation of work: As per case study, No proper allocation of work was
there in department which has created animosity between teams. Other team members in
organisation were having feeling that Adam, Sara and Jane was having an unfair advantage.
 Leadership: Ineffective leadership was also an important cause due to which conflict
between team members have raised. No proper work guidance was provided by previous
managers team members. No proper leadership style was implemented by managers.
 Employee relations: Lack of positive relationship between team members and
management has also created conflicts at workplace.
 Compensatory management: This was the major cause of absenteeism of team member
in organisation. As it was analysed that Jane has communicated with manager related to
Salary increment or reduction in work hours but that matter was remained unresolved.
This has created dissatisfaction in mind of Jane and problem of Absenteeism (Chasse,
2013).
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Ways to avoid conflicts
 Communication: It is the most important tool which is used by managers in organisation
to resolve conflicts between team members at workplace. In this case, groups discussion will be
an effective method to resolve the problems that will raise the coordination between team
members. Conflicts between team members will be resolved through this effective
communication.
 Proper distribution: Managers needs to allocate responsibilities on the basis of job
position and experience between team members. Their must be an effective work schedule and
plan that clearly determine the roles and task which are need to be performed by employees at
workplace.
Ways to deal with the conflict situation
 Conflict management: Mots important business responsibilities which are performed by
managers in organisation to raise the confidence of employees at workplace. As managers, it will
tend to resolve conflicts between team members. With effective communication with team
members such as Adam, Sara and Jane. Equal opportunities will be provided to team members to
provide their view towards conflicts. All requirements of employees towards job will be
analysed and proper guidelines will provide to resolve conflict. Through implementation of
effective leadership style, effective guidelines will provide to team members so that they will be
able to perform their jobs effective.
 Motivation: In above case, it was analysed that problems and issues between team
members and management has provided major impact on motivation. In order to resolve
this conflict situation, there are various ways which are implemented such as effective
compensatory management, reduction in hours of work and job responsibilities etc. With
proper allocation of job responsibilities, managers will be able to reduce burden of team
members which tends to raise their motivation at workplace (De Dreu and Gelfand,
2012). In this case, it is analysed that all team members are not happy with Adam, Sara
and Jane and feel that they have an unfair advantage. This major problems have provided
influence on their work. Main reason behind this was ineffective rewards system in
organisation which was implemented by previous managers. In organisation, it is
essential managers to analyse the workplace environment and performance of employee
for development of rewards system. In challenging work environment, managers required
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to provide rewards and recognition to all the team members according to their
performance level. Though this, managers will be able to perform his
 Negotiation skills: It is also important skills that needs to be achieved by managers as it
help in resolving conflicts at workplace. Negotiation is a process in which managers in
organisation tends to communicate with employee on the terms of employment to resolve
conflict (Branch, Ramsay and Barker, 2013). Conflict are resolved through discussion by
making compromise. With effective negotiation skills managers will be able to resolve
problems with Jane. It will provide support in analysing requirement of employees and
making effective strategies to resolve those conflicts. Conflict between Adam and Sara
will be resolved by making negotiation on their job roles and responsibilities. Team
meeting will organise periodically with team members in order to get information about
their problems and challenges faced by them in performing jobs.
TASK 2
a. What is servant leadership?
Servant leadership is analysed as social leadership style. It places the requirements of
other in high regard. Servant leaders address the responsibilities and relationships in the society,
organisation and employees. Servant leaders in the organisation are constructive, persistent and
motivating. They are also analysed as leaders who considers complex and crucial job
responsibilities (Vickers, 2016). These leaders in every business enterprise are focused on
service to other. This style of leadership in organisation always begins with a complete vision for
delivering a resource such as employment, public service or education and requires leaders to be
optimist with the empathy for people in different types of situations. Servant leaders in
organisation tends to identify complex problems and also able to implement workable solutions
in timely fashion (Lellerman, 2012). From the initial project planning stages, to completion of
project, servant leaders in organisation think about the ways through which they can better serve
their community. The main objectives behind serving other enclose every facet of their
activities, from establishing healthy communities to building prosperous businesses and
worthwhile public entities. Moreover, these leaders in organisation addresses the major
responsibilities and important relationships among the management and employees, employees
and customers, investors and shareholders etc. it also entails in placing the requirements of other
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at the important business forefront of the every business enterprise, institution and department
etc. In present case, managers also needs to apply this leadership style which help them in
resolve of conflicts between team members at workplace. In this, managers will tend to serve the
followers and provide them support in accomplish of their job responsibilities (Choudhary,
Akhtar and Zaheer, 2013). Manager will also use commitment as ways to facilities the activities.
Managers in organisation who may create roles and objectives for other will provide
opportunities to provide suggestion to team members in organisation. Further, leaders will also
take participate in decision making process and provide suggestion to team members for
accomplish of organisation goal.
b. Benefits of implementing servant leadership principles in described case study.
From the effective study, it has been analysed that there are various benefits which can be
achieved by management if they will adopt servant leadership in this situation. In this case, it
was identified that there are various problems faced by team members which has created
conflicts between them (Kool and van Dierendonck, 2012). In order to resolve conflicts,
managers needs to apply this servant leaders style which provide them benefits such as:
 Diversity: This leadership style can be effective in diverse workplace because an
autocratic style of leadership will cause alienation among the employees, a democratic
form of leadership can cause alienation some creates opposing results. Servant leadership
style served each members of the group. In present, managers will get benefits in
resolution of conflicts by concentrating on each team member in sales department who
have problems with their job responsibilities (Peterson, Galvin and Lange, 2012).
 Loyalty: By implementation of leadership style, managers will tends to raise the loyalty
of employees towards organisation and provide them efficiency to performance their job
effectively within organisation. Through group discussion, conflict between Sara and Adam will
be resolved. Jane will be also encouraged towards job by reducing its ours of work.
 Involvement: It is also beneficial for managers, as it tends to raise involvement towards
increase in sale figure. Servant leadership style will help in Encouraging Sara, Adam and
Jane to achieve their previous position in sales team. It also helps in reducing amenities
between them (Hale Öner., 2012).
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TASK 3
Covered in PPT
5

REFERENCES
Books and Journals
Avis, J., Fisher, R. and Thompson, R., 2014. Teaching in Lifelong Learning: A guide to theory
and practice. McGraw-Hill Education (UK).
Chasse, R.P., 2013. The value of professional certifications for a global IT consulting
corporation. University of Pennsylvania.
De Dreu, C.K. and Gelfand, M.J., 2012. Conflict in the Workplace: Sources, Functions, and
Dynamics Across Multiple Levels of Analysis: Carsten KW De Dreu and Michele J.
Gelfand. In The psychology of conflict and conflict management in organizations (pp. 23-
74). Psychology Press.
Branch, S., Ramsay, S. and Barker, M., 2013. Workplace bullying, mobbing and general
harassment: A review. International Journal of Management Reviews. 15(3). pp.280-299.
Vickers, L., 2016. Religious freedom, religious discrimination and the workplace. Bloomsbury
Publishing.
Choudhary, A.I., Akhtar, S.A. and Zaheer, A., 2013. Impact of transformational and servant
leadership on organizational performance: A comparative analysis. Journal of Business
Ethics. 116(2). pp.433-440.
Peterson, S.J., Galvin, B.M. and Lange, D., 2012. CEO servant leadership: Exploring executive
characteristics and firm performance. Personnel Psychology. 65(3). pp.565-596
Kool, M. and van Dierendonck, D., 2012. Servant leadership and commitment to change, the
mediating role of justice and optimism. Journal of Organizational Change Management.
25(3). pp.422-433.
Lellerman, B., 2012. The end of leadership. New York, NY: Harper Business.
Hale Öner, Z., 2012. Servant leadership and paternalistic leadership styles in the Turkish
business context: A comparative empirical study. Leadership & Organization
Development Journal. 33(3). pp.300-316.
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