Roles and Characteristics of Leaders and Managers in Operations Management

Project

Table of Contents.
INTRODUCTION...........................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Business operations which includes productions of services and goods by redesigning the business,
controlling the process as well as managing in concern with the designing is the area of operations
management. Human resource, finance, marketing as well as supply chain are the essential
functions of the organisations which are known as company’s operations. In this report it has been
discussed about the definition of managers and leaders and the comparison between their various
characteristics and roles in an organisation, followed by the implementation of various functions of
the managers as well as the roles of the leaders in various situations. Moreover, this report discussed
about the implementations of several theories and models of approaches, while including
contingency theory, systems leaderships theory as well as the situational leaderships theory in
organisations, followed by the role played by the managers and leaders in an organisation as well as
key approaches of operational management. Furthermore, this report gives the evidence of
achievement of objective of the business through importance and value of operations management.
Lastly, in this report it has been included the discussion on the factors within the business
environment that impact upon decision-making as well as operational management by managers &
leaders (Heizer, Render and Munson, 2017).
P1 Define and compare the different roles and characteristics of a leader and a manager.
In the organization Hilton hotel, in order to conduct business various activities are carried out by the
leader and manger of the organization. The various responsibilities and roles of the leader and
manager facilitate the Hilton hotel.
Administering and controlling of a group of individuals or an organization by a responsible person
is known as manager, thus this person is having skills to manage resources. Effective management
of the organization with the help of available resources in order to accomplish the objective is the
strategy applied by the manager of the organization to conduct various activities of the company.
In order to achieve smooth access or running of the business so as to accomplish the objectives and
goals of Hilton hotel leadership is used. Motivating the other employees as well as guiding them
towards the direction of mission of the business is the leading role provided by the leader in a
company. Thus, leadership is the practical approach in order to attain the ability of complete
organization (Ferguson and et.al, 2017).
Function of management in Hilton hotel
Planning
Prediction of future in regard to organizational mission according to the usage of resources is
known as planning. Therefore, in Hilton hotel, in order to facilitate the company with effective
decision-making is the responsibility of the manager. Moreover, for attracting huge customer base

as well as to maximize the sales planning is carried out in Hilton hotel
Organizing
Synchronizing the activities of the human to achieve purpose of the organization is the function of
manager. Therefore, organizing by managers means effectively coordinating the authority and
responsibility of various individuals of the organization.
Leading
In order to lead towards the results and to enhance the productivity of the employees by
encouraging the employees through inspiration and motivations is the leading function generally
seen in organization. Motivating and guiding the employees towards superior utilization of time is
been observed in Hilton hotel.
Controlling
Monitoring as well as reviewing the performance of the employees is function performed by the
management of the organization. In Hilton hotel, performance and budget is the technique of
controlling which is carried out in the operations of this business.
Roles of leadership.
Interpersonal roles
On the basis of actions, the interpersonal roles of leadership includes traits of organizational
practices, lifestyle as well as personality, depending on the various communications. In Hilton hotel,
for the benefits of organisation, interpersonal roles are comprises its characteristics and traits of its
employees.
Informational roles
Activities of manager and their relation in decisional making roles is known as informational role.
For the employees’ benefits, the voluntary decisions are taken by the superiors of Hilton hotel,
which shows their informational roles.
Decisional roles.
For the accomplishment of the objectives in an organization, several essential decisions are taken by
the leader which shows their decisional roles. In order to raise the goodwill of the framework of the
results obtained by Hilton hotel, the leaders pay efforts to show their decisional roles (Akalin,
Huangf and Willems, 2016).
Difference between roles of manager and leader
Manager Leader
Setting of role in the organization is the
objective of manager.
Guiding to the organizational employees is the
prime objective of the leader.
Policies regulated to the leader are
communicated by the manager.
Conveying policies to the other employees of the
company is the responsibility of the leader.
The various activities and things are been Employees are entirely emphasized by the