Project and Quality Management

Project and Quality
Management
STUDENT NAME:
STUDENT ID:

Project Scope Statement
This project is focused on development of an information system for
Bendigo Tours & Travel Company, which is a Leading Australian
Travel Agency. The information system will help to support the
company and ensure future growth. The information system could
be used by both the Company as well as Customers to fulfil their
desired needs and requirements.
The information system will help to cater the business needs along
with fulfilment of the customer requests. The development of an
information system will help the company to maintain their business
operations effectively and efficiently. The system will help the
company to get rid of paper based work and fragmented computer
systems.

Project Scope
Project Deliverables
 An information system to support the business as well as
maintaining the customers.
 24 hours x 7 days a week support for the customers so that they
can access the system at their own convenience.
 User documentation along with training of staffs and
maintenance documentation.
Objective
 The main objective of this project is the information system will
be developed within 7 months. The initial cost for this project has
been estimated to be $680,000 considering the procurement and
maintenance costs.

Stakeholder Register
Stakeholder Role in Project Type of
Stakeholder
Type of
Communication
Expectations Influence on
project
CEO Sponsor Internal Weekly meetings
(Video Conference)
Delivery of project on time and
within budget
High
Business
Analyst
Advisor Internal Weekly face to face
meetings
Support for operations and
business growth
Medium
IT Project
Manager
Project Manager Internal Weekly status
reports
Achievement of desired goals
and objectives
High
System
Administrator
Designer Internal Team meetings and
Weekly status
Support for operations and
proper data management
Low
System
Developer
Developer External Team meetings and
Progress reports
Proper delivery of functional
modules
Medium
System Tester Tester External Test reports and Bi-
weekly meetings
Error and bug free system Low
Quality Analyst Quality Analyst External Checkpoints and
monthly progress
reports
Quality of the system Low
Customer Client External Final delivery of
project
Access to the new system High