Unit 4- Management and Operations
Added on 2020-12-09
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Project Brief –BTEC (RQF)Higher National Diploma in BusinessManagement & Operations
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Course: HND Business Management, Accounting and FinanceModule: Unit 4- Management and Operations 3
TABLE OF CONTENTIntroduction............................................................................................................4Task 1P1: Define and compare the different roles and characteristics of a leader and a manager............................................................................................................... 5P2: Examine examples of how the role of a leader and the function of a manager apply in different situational contexts ........................................................................................7P3: Apply different theories and models of approach, including situational leadership, system leadership and contingency..........................................................................................8Task 2Introduction ........................................................................................................ 12P4: Explain the key approaches to operations manahement and the role that leaders and managersplay with reference to the chosen organization.....................................................................13P5: Explain the importance and value of operations management in achieving business objectives...........................................................................................................17P6: Assess the factors within the business environment that impact upon operational management and decision-making by leader and managers.................................................19Conclusion........................................................................................................22References........................................................................................................234
INTRODUCTIONIn the present mission, we'll investigate the effect connected with manager plus leaders to the procedures connected with Mark & Spencer Group PLC. This is one of the prominent sellers of UK with 914 stores suppliers plus 468 worldwide stores.Mark & Spencer gives good quality products as a result of maintainable approaches, it have their brand meal, apparel along with home products. In 2016, we exposed 75completely new Simply Food shops, which are running extremely well. Even so, each of our clothing and home store is not running as well as Simply Food. . All our experienced managers earned a big gain in 2016, but unfortunately the revenue fell to 19.5% according to www.markandspencer.com.In the amount listed below, we can easily watch Mark & Spencer' company shape:Fig 1. Mark & Spencer’ management structure(Source: personal creation) Mark& Spencer incorporate a smooth firm structure. Most Brain Company staff members possess an established placement in the organization. Workers help this company, so all the managers work with the staff and thus educate and guide them by using different methods.5
TASK 1Define and compare the different roles and characteristics of a leader and a manager withspecial reference to Mark & Spencer. The phrase manager is pretty unfixed with the actuality regarding the good diversity regarding administrative staff. Coming from this business standpoint, a supervisor will be the individual who does the essential features regarding management: arranging, preparing, and pointing along with controlling (XIANG and et. al., 2013). While, Frederick Taylor defines management when “art of knowing what you want to do in the best and cheapest way”. Wewill identify unique variations of managers, yet through a simple chain of command one is the most popular. We can easily discern 3 levels of managers:a)First line manager: supervisory manager (foreman) which is mainly responsible for implementing this choicesb)Middle managers: these are the manager of the department of your firm who have the effect of operating and also command decisions.c)Top managers: it's the largest task plus it is mainly responsible for arranging as well as tactical decisions.As Peter Drucker says “the only definition of a leader is someone who has followers. To gainfollowers requires influence but doesn’t exclude the lack of integrity in achieving this” (Yukl 1989). Hence, the first choice is anybody who is going to impact others. Management depend ontheir own impact along with administrators on their own authority.We can focus on a first difference between leaders and managers, and that’s certainly the waythey work. Managers focuses in obtaining the correct individuals the ideal jobs. They ought to present you with a pretty well-done career simply because be given a salary instead. Leaders invigorate the many folks doing parallel very own goals with company's one. Lots of people say currently being a leader is often figured out nonetheless there's no doubt in which the best has a really good conversation and creative skill plus confidence (Yun and et. al., 2018).Comparison between Managers and LeadersBasis of ComparisonManagersLeadersRisk Within M&S managers are responsible for risk control.They are responsible for taking risk by which they can complete task.6
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