Enhancing Business Operations through IT Project Management

The team project aims to identify the desired area of impact and rank it in terms of importance for the client. The MOV (Measurable Objective Value) will be developed to set the target and expectation of all stakeholders. The scope of the project will be defined, including resources, facilities, technology, and other necessary components. A schedule using MS Project will be created with milestones, activities/tasks, resource assignments, and estimates for each activity/task. Additionally, a risk analysis and plan will be conducted to identify and manage potential risks. Finally, a quality management plan will outline the team's philosophy on ensuring quality and include verification and validation activities.

Project briefing
Congratulations! You have been successful in gaining an appointment as an IT Project Manager
consultant with Virtucon*.
Your assigned project
Please visit the Virtucon website (virtucon.uimagine.edu.au) to learn more about Virtucon, and our range
of services (note: you will be prompted to enter your Uni username and password to access this site).
Once you have learned about Virtucon and our ranges of services, please access the Staff area by
clicking on ‘Staff Login’ in the main menu and enter:
Username: staff101
Password: staff101
Once logged in to the staff only site, you will be able to access details of the current projects Virtucon is
working on. You have been assigned to the ‘Riverina Agriculture and Lifestyle Show’ project.
To access the project details, please click on ‘Current Projects -> Riverina Agriculture and Lifestyle Show
‘
You also have access to a number of templates to be used throughout the project. To access these
please click on ‘Templates’.
Your Client
Your client is Globex Corp. To learn more about Globex and their business and history, please visit
the Globex website (globex.uimagine.edu.au). You should ensure you visit the Riverina Agriculture and
Lifestyle Show page accessed via the ‘RALS’ link in the main menu. (note: you will be prompted to enter
your CSU username and password to access this site).
As a Virtucon staff member and in order to gather information for your assigned project, you have been
granted temporary access to the Globex staff intranet. Please access this by navigating to the ‘Staff’
menu option. You will need to enter:
Username: virtucon101
Password: virtucon101
In this area you will find the current form used to collect information for potential volunteers for the
Riverina Agriculture and Lifestyle Show (found under the ‘Documents’ menu option) as well as other
information regarding Globex.
Next Steps
Once you have read and familiarised yourself with all of this information, please read the requirements for
Assessment 3 and Assessment 2 carefully.
It is critical that you ensure you attend or watch the recording of the Online Meeting that will be held in
Week 1, as more information and clarification will be provided. You will be allocated to your team during
week 1 and 2 and you should arrange a suitable time to meet during week 3.
There are a range of technologies you can use to ‘meet’ in the virtual space, such as Team Viewer,
Google hangouts, Skype just to name a few. It is up to you as a team to select, trial and agree on a
preferred method.
*Virtucon and Globex are fictitious companies developed for the educational purposes of ITC306, ITC308
and ITC218.
IMPORTANT: How the project will work
Assessment 3 has been designed to inform your understanding of the scenario and how the subject
theory should be applied.
You will work in teams of approximately 4 students while preparing Assessment 3 to facilitate peer-to-
peer learning, and to complete the required tasks, however Assessment 3 is not a traditional group
assessment. You will submit individual assessments based on the discussions and outcomes of your
team meetings.

A minimum of three team meetings should be held during the session. Suggested timing of these
meetings can be found in the subject schedule. Assessment 3 also includes a personal reflective piece
on your teamwork experience and the role of ICT project manager requires in the IT profession.
Each topic will prepare you for an assessment task and you will be prompted at the end of each topic as
to which assessment tasks you should commence working on. However, in the mean time please ensure
you familiarise yourself with the project and the subject requirements by following the above.
Assessment item 2
Charter
Task
Develop a charter for the RALS Rostering project including:
Include the project description and overview you have developed as part of your preparation for
Assessment 3.
Part One:
MOV - Measurable Organisational Value
(This is the goal of the project and is utilised to define the value that your team project will bring to your
client)
• Identify the desired area of impact - Rank the following areas in terms of importance: Strategy /
Customer / Financial / Operational / Social
• With reference to your project, identify one or two of the following types of value:
 Better - is improving quality important to your client?
 Faster - does your client want to increase efficiency?
 Cheaper - is cutting costs important?
 Do more - does your client want to continue its growth?
• Develop an appropriate metric - this sets the target and expectation of all the stakeholders. It is
important to determine a quantitative target that needs to be expressed as a metric in terms of an
increase or decrease of money.
• Determine the timeframe for achieving the MOV - ask yourselves, when do we want to achieve this
target metric?
• SUMMARISE THE MOV IN A CLEAR CONCISE STATEMENT OR TABLE
(Note: the MOV should inform everyone what the project will achieve, not how it will be achieved. It
should also focus on the organisation, not on the technology that will be used to build or support the
information system).

Part Two:
Define Scope and produce a Scope Management Plan
Define the scope of the project and detail how the scope will be managed.
Provide a list of Resources
Identify and detail the resources for the project using MS Project where appropriate, including:
• People (and their roles), plus any extra personnel that is required for the project.
• Technology - any hardware, network and software needs to support the team and your client.
• Facilities - where will most of the teamwork be situated?
• Other - for example, travel, training etc.
Part Three:
Using MS Project, develop a schedule using a high level Work Breakdown Structure (WBS). It should
include:
o Milestones for each phase and deliverable
o This will tell everyone associated with the project that the phase or deliverable was completed
satisfactorily.
o Activities / Tasks
o Define a set of activities / tasks that must be completed to produce each deliverable.
o Resource Assignments
o Assign people and resources to each individual activities.
o Estimates for Each Activity / Task
o Develop a time estimate for each task or activity to be completed.
Part Four:
Project Risk Analysis and Plan
• Document any assumptions you have made about the project
• Using the Risk Identification Framework as a basis, identify five risks to the project – one for each of the
five phases of the methodology.
• Analyse these risks, assign a risk to an appropriate member, and describe a strategy for the
management of each specific risk.
Part Five:
Quality Management Plan. It should include:
• A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality
system to your client.
• Develop and describe the following that your project team could implement to ensure quality;
• A set of verification activities
• A set of validation activities
Rationale
This assessment addresses the following learning outcomes:
 be able to understand and apply appropriate communication practices within a project
management context;
 be able to research and apply established IT project management principles, skills and
techniques to a case study

Marking criteria
Criterion High Distinction Distinction Credit Pass Fail
Provides an
MOV and
identifies the
target and
expectations of
all stakeholders
in a suitable
format.
(20 Marks)
The MOV illustrates
the student’s detailed
consideration of the
target and a thorough
analysis of the
expectations of all
stakeholders.
The format is
logical, clear and
well-structured.
The MOV illustrates
the student’s detailed
consideration of the
target and an attempt
at analysis of the
expectations of all
stakeholders is
evident.
The format is
logical and
appropriate to the
information
presented.
The MOV
illustrates the
student’s
generalised
consideration of the
target and an
attempt at analysis
of the expectations
of most
stakeholders is
evident.
The format is
suitable to the
information
presented.
The MOV illustrates
the student’s
generalised
consideration of the
target; however
analysis of the
expectations of all
stakeholders is not
clear.
The format is
suitable to the
information
presented.
The MOV fails
to cover one or
more specified
project
requirements.
Utilising MS
Project, provides
a list of
resources
associated with
the project –
including
reference to
people,
technology, and
facilities.
(10 Marks)
Evidence of expertly
utilising MS Project
to create a
comprehensive list of
resources,
demonstrating in-
depth analysis of the
project’s needs.
Evidence of expertly
utilising MS Project to
create a list of all
resources required for
the project;
demonstrating
analysis of the
project’s needs.
Correctly utilising
MS Project to
provide a list which
identifies most of
the resources
required for the
project; some
evidence of
analysis of project
needs.
Key resources are
correctly identified
and documented.
Key resources
have not been
identified.
Produces a
Scope
Management
Plan (SCM).
(15 Marks)
Consistent
application of
industry standard
language and
formatting.
Well written with
some demonstration
of industry standard
language and
formatting.
Well written with
demonstration of
academic standard
language and
formatting.
Well written but
lacks acceptable
formatting.
Writing is not
of an acceptable
standard.
Utilising MS
Project -
evidences the
processes
involved with a
WBS.
(15 Marks)
Demonstrates high
level project
management skills,
integrating and
applying project
management tools in
meaningful and
purposeful ways
towards completion
of WBS design,
correctly and
comprehensively
addressing all project
requirements.
Demonstrates
competent
management skills,
applying project
management tools in
meaningful and
purposeful ways
towards completion of
the WBS design,
correctly addresses the
all project
requirements.
Demonstrates
essential
management skills,
applying project
management tools
in meaningful and
purposeful ways
towards completion
of the WBS design.
Essential project
requirements
addressed.
Demonstrates
minimal
management skills
and needs some
improvement in
applying project
management tools in
meaningful and
purposeful ways
towards completion
of WBS. Not all
project requirements
are clearly
addressed.
The WBS
design fails to
correctly
address one or
more essential
project
requirements.
Provides a
project risk
analysis and
plan using the
risk
All steps in project
risk analysis and
alternate strategies are
comprehensively
discussed and
All steps in project
risk analysis and
alternate strategies are
clearly discussed and
presented in the
Evidence that key
steps in project risk
analysis and
alternate strategies
are discussed and
Key steps in project
risk analysis and
alternate strategies
are accurately
presented. Minimal
One or more
key steps in
project risk
analysis and
alternate

Criterion High Distinction Distinction Credit Pass Fail
identification
framework as a
basis for
discussing
alternate
strategies for the
management of
such risks.
(15 Marks)
presented in the
context of the project,
with evidence of
thorough
consideration of the
framework to validate
the alternatives.
context of the project,
with reference to the
framework to validate
the alternatives.
presented in the
context of the
project, with some
linkages back to the
framework to
validate the
alternatives.
reference to
framework in the
discussion
presented.
strategies are
not presented.
Produces a
quality
management
plan which
includes a
statement about
the team’s
philosophy and
verification and
validation
activities.
(15 Marks)
All required project
steps are correctly
identified and
appropriately
contextualised for the
selected project.
All required project
steps are correctly
identified and are
applied to the selected
project with some
contextualisation.
All required project
steps are correctly
identified and are
applied to the
selected project.
Most required
project steps are
correctly identified
and applied to the
selected project.
Multiple project
steps are
missing or not
applied to the
selected project.
Referencing of
sources (APA
6th ed citation)
to reinforce
findings.
(10 marks)
All written evidence
is professionally
communicated using
correct referencing.
All written
information is good
with appropriate
referencing
All written
information is
generally well
organised but more
clarity of
communication is
required in terms of
referencing.
All written content
is loosely
connected, and there
is ineffective use of
referencing.
No apparent
logical order of
written content,
and there is a
lack of
referencing.