Project Management Techniques and Practices

This assignment delves into the core principles of project management, encompassing various planning and control techniques. Students will examine systems approaches to project management, explore cost risk analysis methods, and investigate the role of communication in project success. The focus is on understanding best practices and tools employed in effective project execution.

ICT Project Management

TABLE OF CONTENTS
introduction:-........................................................................................................................................1
part1......................................................................................................................................................1
Part2......................................................................................................................................................2
part3:-....................................................................................................................................................4
Part4:-....................................................................................................................................................9
Project Risk Analysis and Management Plan:-.......................................................................................9
part5....................................................................................................................................................11
Part 6: Annotated bibliography...........................................................................................................11
Conclusion:-.........................................................................................................................................12
references:-.........................................................................................................................................13
Bibliography.........................................................................................................................................15

Table of figures
Figure 1 WBS.............................................................................................................................4
Figure 2 Network diagram.........................................................................................................8
Figure 3Gannt chart....................................................................................................................9
List of tables
Table 1 MS project management...............................................................................................4
Table 2 risk factor analysis......................................................................................................10

INTRODUCTION:-
Project management is the application of skill, knowledge and techniques to achieve
the desired goal of the project. Project management is the most essential part of any
organization because it helps to keep project in budget and schedule to meet up the deadline.
Virtucon/Globex is the corporation, which aims to provide the system which save the people
time and more off the cost effective. The major purpose of the organization is to introduce the
online ticket booking system which has user friendly interface and easy accessibility. The
project will provide the facility of any time booking of tickets online by the process of project
management. The project report will contain the framework of all the procedure requirements
such as design, execution and control for accomplishment of the projection. It will also focus
on the consumer privacy and safety issues from the cyber-crime.
PART1
Measurable Organization Value:-
Virtucon/Globex values are Excellence, customer support, innovation and creativity. The
organization wants to maintain the balance between Company, consumer and employee
values simultaneously. Virtucon/Globex objective is to encourage customer support services
by the help of technology advancement. By introducing the online ticket booking system
company will helps in reducing manual ticket booking and gives easy access to ticket
booking facility for 24/7 hours. According to the concept customer can easily book ticket
from anywhere to anytime, which save their time. This will be very beneficial program
towards general people like wise:-
 Reduce manual ticket booking system which will act as time saving element.
 Deduction in long queues, multiple ticket counters and attainders.
 E-ticket service provides reservation, cancellation and refund facility from anywhere
and anytime.
The E-ticket booking system impacts variously but the major area of impacts are
customer, strategic, financial, operational and social. In terms of ranking they are as follows:-
Customer: The impact of online ticket booking project on customer is major as increase in
online payments, and card holders, people always needs internet connection. They will get
the better service in terms of booking.(Rose and et al, 2016)

Strategic: In terms of E-ticket booking system company needs different type of strategic
planning and procedures. Project manager of Virtucon/Globex strategise according to online
market competition such as discounts, coupon codes and other promotional tactics will be
applied.
Financial: The project concept impact positively on the growth of business point of view.
Online booking system design has big investment as well the big profit revenue generate.
Operational: In terms of operational performance it is more effective and efficient. Easily
accessible, user friendly application.
Social: This will encourage the social meets as for refer discount offer, new promotional
offers, environment friendly and increase communication for understanding the technology.
(ii)With reference of the projection the value concern to the Virtucon/Globex will Better and
cheaper. The quality of service to customer is important and with the passing time, it will
increase and provide customer satisfaction. The cost cutting is essential for the project
sustainability and higher profit revenue. (Kerzner, 2013)
PART2
Scope: Scope is the detailed information about the features of the project and project
requirement. Project management scope refers to the vision, product, service and the output
provide by the project. It will measure the project cost, quality and time requirements.(Kumar,
and et al, 2017)
Scope Management Plan:-Project management consist two types of scope which are Product
Scope and Project Scope. Project scope is the work that needed for accomplishment of
product delivery and services. Product scope is the features and functions that distinguish the
product itself. Project scope management plan process are planning, controlling and closing
and To define the scope of project, Project manager needs to follows various steps which are
as follows:-
 Scope planning: This step will describe the project scope and document that how will
be the project progress like further definition, control and validation about the
projection.

 Collect requirements: This process involves all the requirements for the fulfilling
project objectives and documenting the need of stakeholders. Project manager used
several tools and technique to achieve the project requirements from stakeholders.
 Define Scope: This step contains the detail description about the project goals and
outcome.
 Create work breakdown structure: the work breakdown structure provide all the
activities related to complete the project.
 Validate Scope: This process focus on the consumer acceptance and feedback on
outcome.
 Control scope: This step monitors status of the project and make required changes to
the scope. (Too and Weaver, 2014)
The online ticket booking project Scope is provide the user friendly and easy
accessible ticket booking program through which consumer get serviced 24\7 hours. This
project’s scope includes all the activities from website planning, to implementation,
monitoring and controlling. Project manager of Virtucon/Globex will follows the scope
requirements merely and execute them as per the stakeholders and customer expectation. To
manage the E ticket program scope, Project manager uses different tools and techniques like:-
communication, meetings, expert judgement, interviews, group discussion, decision making,
workshops surveys, decomposition, inspection and Variance analysis.(Burke, R., 2013)
Resources:-To accomplish the online ticket booking project number of resources will
requires, which is listing as:-
 Human resources
 Software Resource
 Hardware Resource
 Client/server Resource
 Technology Resource
 Facility Resource
 Project gathering Resource
Project manager will uses the MS project for managing the role of resources, like people
requires are engineer, technician, system designer. As well software, hardware resources such
as network router/switches, office rooms, internet connection, web server and etc.

PART3:-
Work Break down structure: It is the Hierarchical representation of the activities and sub
activities of the online ticket booking project. WBS provide necessary framework about the
project cost and control with scheduling.
Figure 1 WBS
Table 1 MS project management
WBS Task Name Duratio
n Start Finish Predecesso
rs Resource Names Cost
1
Online Ticket
Booking
System
79
days
Wed
9/27/17
Mon
1/15/18
$15,018.
00
1.1
Assessment
of project
idea
14
days
Wed
9/27/17
Mon
10/16/1
7
$3,512.0
0
1.1.
1 concept 2 days Wed
9/27/17
Thu
9/28/17 business analyst $320.00
1.1.
2
estimation
of project
goal, values
3 days Fri
9/29/17
Tue
10/3/17
3 finance manger, business
analyst, project manager
$1,080.0
0
Online Ticket Booking
System
Assessment of
project idea
concept
estimation of project
designing
target consumer
identifiacation
assesssment of
market competition
estimaton of
expenditure and
future expansion
scope
Planning phase of
online ticket booking
website
stretagic planning
feasibility esimation
budget planning
human resourses
planing
inventory and other
resourses planing
administration
planing for website
process
website name ,theme
and design planing
launch date decision
of the system
Operation on website
development
scope of the online
ticket booking
website
communication with
all stakeholders
allocation of
responsbility
manage with all the
payment website and
bank authority
architecture and
framework design of
website
further site
development of
system
system testing and
maintanace program
legal formalities
Execution phase of
the website
project launch
maintanence
program
Monitoring and
control of design
program
evaluation of process
of website
customer need and
feedback
implemation updates
and maintanance of
system
project clousre
Documentation and
reporting

and
authenticity
1.1.
3
designing
of project
plan
3 days Wed
10/4/17
Fri
10/6/17 3,4 system designer,business
analyst,project manager $912.00
1.1.
4
target
consumer
identification
2 days Mon
10/9/17
Tue
10/10/1
7
5 project manager $160.00
1.1.
5
assessmen
t of market
competition
2 days
Wed
10/11/1
7
Thu
10/12/1
7
6 business analyst,project
manager $480.00
1.1.
6
estimation
of
expenditure
and future
expansion
scope
2 days
Fri
10/13/1
7
Mon
10/16/1
7
4,7 business analyst,finance
manger $560.00
1.2
Planning
phase of
online ticket
booking
website
20
days
Tue
10/17/1
7
Mon
11/13/1
7
$3,480.0
0
1.2.
1
strategic
planning of
the project
execution
3 days
Tue
10/17/1
7
Thu
10/19/1
7
8 project manager,business
analyst,system designer $912.00
1.2.
2
feasibility
estimation 3 days
Fri
10/20/1
7
Tue
10/24/1
7
10 project manager $240.00
1.2.
3
budget
planning 3 days
Wed
10/25/1
7
Fri
10/27/1
7
10,11 business analyst,finance
manger $840.00
1.2.
4
human
resources
planning
4 days
Mon
10/30/1
7
Thu
11/2/17 12 project manager $320.00
1.2.
5
inventory
and other
resources
planning
2 days Fri
11/3/17
Mon
11/6/17 12,13 finance manger, project
manager, system designer $528.00
1.2.
6
administra
tion planning
for website
process
3 days Tue
11/7/17
Thu
11/9/17 10,14 project manager $240.00
1.2.
7
website
name ,theme 1 day Fri
11/10/1
Fri
11/10/1 10,15 business analyst,project
manager $240.00

and design
planning 7 7
1.2.
8
launch
date decision
of the system
1 day
Mon
11/13/1
7
Mon
11/13/1
7
16 business analyst $160.00
1.3
Operation
on website
development
40
days
Fri
10/20/1
7
Thu
12/14/1
7
$4,662.0
0
1.3.
1
scope of
the online
ticket
booking
website
3 days
Fri
10/20/1
7
Tue
10/24/1
7
10 business analyst, finance
manger, project manager
$1,080.0
0
1.3.
2
communic
ation with all
stakeholders
2 days
Tue
11/14/1
7
Wed
11/15/1
7
17,19 project manager $160.00
1.3.
3
allocation
of
responsibility
3 days
Thu
11/16/1
7
Mon
11/20/1
7
20 project manager $240.00
1.3.
4
manage
with all the
payment
website and
bank
authority
3 days
Wed
10/25/1
7
Fri
10/27/1
7
19 finance manger $360.00
1.3.
5
architectu
re and
framework
design of
website
4 days
Tue
11/21/1
7
Fri
11/24/1
7
21,22
project manager,software
engineer,system
designer,hardware[1]
$1,182.0
0
1.3.
6
further
site
development
of system
5 days
Mon
11/27/1
7
Fri
12/1/17 23 software engineer,system
designer $640.00
1.3.
7
system
testing and
maintenance
program
5 days Mon
12/4/17
Fri
12/8/17 24
software
engineer,technician1,technic
ian2
$680.00
1.3.
8
legal
formalities
like copyright
infringement,
authenticity
4 days
Mon
12/11/1
7
Thu
12/14/1
7
22,25 project manager $320.00
1.4 Execution
phase of the
3
days
Fri
12/15/1
Tue
12/19/1
$980.00

website 7 7
1.4.
1
project
launch 1 day
Fri
12/15/1
7
Fri
12/15/1
7
26
project manager,software
engineer,system
designer,software[1]
$708.00
1.4.
2
required
changes and
maintenance
program for
website
2 days
Mon
12/18/1
7
Tue
12/19/1
7
28
software
engineer,technician1,technic
ian2
$272.00
1.5
Monitoring
and control
of design
program
15
days
Wed
12/20/1
7
Tue
1/9/18
$1,808.0
0
1.5.
1
evaluation
of process of
website
6 days
Wed
12/20/1
7
Wed
12/27/1
7
28,29 project manager,system
designer $864.00
1.5.
2
compare
with
customer
need and
feedback for
service
5 days
Thu
12/28/1
7
Wed
1/3/18 31 project manager $400.00
1.5.
3
further
implementati
on updates
and
maintenance
of system
4 days Thu
1/4/18
Tue
1/9/18 32
software
engineer,technician1,technic
ian2
$544.00
1.6 project
closure
4
days
Wed
1/10/18
Mon
1/15/18 $576.00
1.6.
1
Document
ation and
reporting of
software
4 days Wed
1/10/18
Mon
1/15/18 33 project manager,system
designer $576.00
The MS project of the online ticket booking system provides estimation of time and cost
required for the project accomplishment to the project manager. AS shown in the table the
estimated time will be the 80days and estimated cost will be approx $15,018. This will
provide project manager to assessment of project scope. (Kumar, and et al, 2017)

 Network Diagram: It is a graphical representation of activities and their
interrelationship. It will help project manager and team during planning and
organizing of the projection.
Figure 2 Network diagram
 Gannt chart: It is a popular project management tool which used for planning and
scheduling of the project. (Vveinhardt and Gulbovaitė, 2016)

Figure 3Gannt chart
PART4:-
PROJECT RISK ANALYSIS AND MANAGEMENT PLAN:-
The forecasting and evaluation of financial risk and to avoid their impacts, identifies
required procedures known as risk management. Risk analysis needs detailed program of
financial data, planning, market forecast, security and other project relatable information.
Risk analysis and management is the essential planning tool of the project which helps in
saving time, monetary and status. It can be complex process.
Assumption made about the project: As per the project, project manager assumed that their
will be no technical failure and the architecture and design will be well establish in
organization.(Larson and Gray,2013)
Identification of risk for Online ticket booking system:-
The project manager will uses different tools and technique to identify the risk related to the
E ticket booking project some of are as follows:-
 Expert judgment
 SWOT analysis
 Documentation reviews
 Assumption analysis
 Information gathering techniques like root cause analysis, Delphi technique,
Brainstorming.
 Diagram technique such as decision tree and flowchart
According to this risk identification framework, project manager analysis risk factors in every
phase of the project implementation.

Phase Risk
Project scope
Under estimation of project goals and vision
Project planning Scheduled not realistic only best case scenario
Operation Often needs the same resources at the same time
with in the project program
Implementation and execution Wrong user interface results in redesign
reimplementation of the project
Monitor and control Customer expects development speed which
developer can’t meet
Table 2 risk factor analysis
The project manager analysis the multiple risk factor can be generate in different
methodology of project accomplishment, as shown in the table. The risk can be scheduling
risk, consumer risk, resources allocation and technical risk. Project manager allocate
responsibility to members, to deal with every risk factor. For instance assessment of
objective, project scope related risk management willallocate to the business analyst. As well
scheduling risk to the project manager and in execution phase interface design, hacking, and
fraud related risk treated by the engineer and technician. System designer will focus on the
project consumer related risk like website speed, interface etc. (Awang and et al, 2015)
By the information gathering technique such as root-cause analysis, Delphi technique and
decision tree strategy risk can be manages.

PART5
Quality Management plan:- The quality management plan for the Online ticket booking
project will establish the activities, process and procedures for ensuring an quality upon the
project conclusion. The purpose of the project quality plan is to:-
 Ensure that quality of the program is planned
 Define how the quality will be managed
 Identify activities of quality assurance
 Characterize the quality control activities
 Describe quality standards
In the short statement the E ticket project team of Virtucon/Globex will work with the quality
group to match the organization and customer quality standard goals.
Verification and Validation of online ticket booking system:-
 The evaluation of project outcome by the third party which is outside the development
of the organization will be verification of project performed by IV and V services.for
example safety assessment performed by system safety manager.
 The meet the need of target audience will offers the validation of the project.The
validation activities such as accuracy, deadline, selectivity, limit of detection and
quantification etc performed by the stakeholders, manager, team worker and client of
GlobexCorporation. (Vveinhardt and Gulbovaitė, 2016)
The project manager of online ticket booking project will focus on the quality of the
production by low cost, meet up the deadline as per the need of stakeholders and
consumer. Project manager allocate the responsibility to the skilled and technical expert
personnel to achieve the quality assurance of the project.
PART 6: ANNOTATED BIBLIOGRAPHY
1: Nicholas, G., 2012. Project management: Recent developments and research
opportunities. Journal of Systems Science and Systems Engineering, 2, pp.129-143.
Nicholas, 2012 has conducted the research on recent development and research
opportunities in the field of project management. For conducting the whole research author
has used the qualitative analysis and used the secondary data for getting the solution of

research problem. As per the study majorly project management process is used in IT,
research and development, new product and service development, change management and
software development. It has also found that CPM and PERT are some traditional methods
and now modern construction and engineering projects are using different methodologies
such as Agile and critical chain, etc. Therefore, conclusion has reflected that there are huge
scope in the research and development of project management field.
2: Filippov, S. and Mooi, H., 2009, October. Innovation project management: A
research agenda. In 6th International Conference for Innovation and Management
(ICIM2009).
In this project researcher has described the recent innovation in the project
management using the secondary data collection and qualitative analysis methods. In this
study researcher has focused on conceptualisation of project management and innovation of
project management. Author has used the nascent academic data base for analysing and
collecting the relevant data. Researcher has concluded that innovation and project
management are completely different but both play important role in each other concepts.
3. Samáková, J., Koltnerová, K. and Rybanský, R., 2012. Project Communication in
Functions, Process and Project-Oriented Industiral Companies. Research Papers
Faculty of Materials Science and Technology Slovak University of Technology, 20(Special
Number), pp.120-125.
Project communication is one of the important aspect and this project is based on this
subject only. As per this report all those companies which are using project management
process that also focus on finding new ways to improve their process. Some companies may
be based on project oriented and some must be based on process oriented. But, project
communication plays an important role in managing operations of both industries.
CONCLUSION:-
The organization Virtucon/Globex provides facility of E ticket system which helps
in reducing manual booking. The project developed successfully with the satisfactory
performance. The project interface helps customer in having immediate information about
available tickets.The user friendly interface provide reservation and cancellation facility
which reduce time and cost of the consumer.

REFERENCES:-
Awang, Z., Hashim, N.N., Yaziz, N.M. and Asmuni, N.S., 2015. ASSESSING CUSTOMER
INTENTION TOWARDS THE USE OF WEBSITE ON ONLINE TICKET
BOOKING. Editors, p.686.
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.
Filippov, S. and Mooi, H., 2009, October. Innovation project management: A research
agenda. In 6th International Conference for Innovation and Management (ICIM2009).
Kerzner, H., 2013. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Khodakarami, V. and Abdi, A., 2014. Project cost risk analysis: A Bayesian networks
approach for modeling dependencies between cost items. International Journal of Project
Management, 32(7), pp.1233-1245.
Kumar, R., Sachan, A. and Mukherjee, A., 2017. Qualitative approach to determine user
experience of e-government services. Computers in Human Behavior, 71, pp.299-306.
Larson, E.W. and Gray, C., 2013. Project Management: The Managerial Process with MS
Project. McGraw-Hill.Rose, J.W. and Chen, T.C., Rose James W and Chen Theodore C,
2006. Apparatus and method for an internet based computer reservation booking system.
U.S. Patent 7,069,228.
Mohapatra, S., 2013. E-commerce Strategy. In E-Commerce Strategy (pp. 155-171). Springer
US.
Nicholas, G., 2012. Project management: Recent developments and research
opportunities. Journal of Systems Science and Systems Engineering, 2, pp.129-143.
Paraschivescu, A.O. and Caprioara, F.M., 2014. Strategic Quality Management. Economy
Transdisciplinarity Cognition, 17(1), p.19.
Pritchard, C.L. and PMP, P.R., 2014. Risk management: concepts and guidance. CRC Press.
Samáková, J., Koltnerová, K. and Rybanský, R., 2012. Project Communication in
Functions, Process and Project-Oriented Industiral Companies. Research Papers

Faculty of Materials Science and Technology Slovak University of Technology, 20(Special
Number), pp.120-125.
Too, E.G. and Weaver, P., 2014. The management of project management: A conceptual
framework for project governance. International Journal of Project Management, 32(8),
pp.1382-1394.
Vveinhardt, J. and Gulbovaitė, E., 2016. Expert evaluation of diagnostic instrument for
personal and organizational value congruence. Journal of Business Ethics, 136(3), pp.481-
501.

BIBLIOGRAPHY
1. http://www.mtf.stuba.sk/docs/doc/casopis_Vedecke_prace/SN/
Samakova_Koltnerova_Rybansky.pdf
2. file:///C:/Users/Dell/Downloads/text1%20(1).pdf
3. http://www4.pucsp.br/icim/ingles/downloads/papers/TL_038.pdf