Quality Management for Organisational Excellence

This document discusses the concept of quality management and its importance in achieving organisational excellence. It covers topics such as total quality management, quality assurance, quality control, and the sustainability of the culture of quality. Recommendations for implementing quality control measures are also provided.

Quality Management
for Organisational
Excellence

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY:.................................................................................................................................4
Total Quality Management:....................................................................................................4
Quality Assurance..................................................................................................................7
Quality control: ......................................................................................................................8
sustainability of the Culture of Quality..................................................................................9
Recommendation:.................................................................................................................11
Conclusion.....................................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Quality management is a organisational process that is aimed at meeting of the customer
requirements by application of some specific process across organisation to enhance the
participation, implementation and planning of quality measures. It includes the aspects of quality
management that is focussed on customer, continuous commitment, teamwork and use of a
scientific approach. Present report is based on Engineering tooling company that was set up
across North east of England by young engineer (Gardner, Linderman and McFadden, 2018).
The major items of manufacturer comprises of engineering callipers and other specialist items
that require high quality of skill and materials to produce long lasting and accurate items.
Further, there is also focus on the different quality management strategies that can be use of
stipulations of quality assurance, total quality management, quality control and the stability
culture of ensuring high quality.
MAIN BODY:
Total Quality Management:
Total quality management is a approach that is used for describing the management
approach for achievement of long term success by enhancing the present level of customer
satisfaction. In this all members of organisation are participating towards improvement of
services, products, process and the overall culture in which they are working.
Total quality management is summarized as a management system that is focussing on
developing of a customer focussed organisations where there is involvement of all employees to
work towards a process of continuous improvement (Nelson, 2017). There is application of
data, strategy and techniques of effective communications so that there can be integration of
quality disciplines for activities and culture of organisation (WHAT IS TOTAL QUALITY
MANAGEMENT (TQM)?, 2021). Some of the major principles on which concept of Total
quality management is based in context with Engineering tooling company is mentioned below:

Customer focused: Customer is determining the quality level that is acceptable according to the
monetary amount which they are paying related to particular product or services.
Total employee involvement: Employees have to participate towards achievement of a
common objective. It is obtained only after there has been empowerment and management is
providing them, with proper environment. In relation to Engineering tooling company there is
need of high performance working system that can lead towards integration of a continuous
efforts for normal business operations. Self manager working teams is one such technique that
can be used to encourage & motivate the employees (Hyun, and Lee, Corp, 2019).
Process centred: It is a fundamental aspect of total quality management that is focussing on the
process thinking. It is a process that includes a series of steps that are taking inputs from various
suppliers and then further transforming them in outputs to be delivered to customers. In
engineering tooling company all such steps will be require to carry the process according to
defined criteria. There will be also monitoring of the performance measures continuously so that
if there is any type of unexpected variations then those can be timely detected.
Integrated system: a organisation may include different functional specialist that are organized
in vertical structured departments (Dahlgaard-Park, Reyes and Chen, 2018). It is related to
horizontal processes that are interconnected with each other. Micro processes are adding up to
larger processes and all such processes are aggregating in a business process that is further
leading towards implementation and defining of strategy. In Engineering tooling company each
employee has to develop understanding of mission, vision and all the guiding principles
according to objectives, quality polices and critical processes. Business performance has to be
communicated and monitored continuously.
Integrated business system is modelled after Baldrige award criteria that is incorporated as ISO
900 standards. Each organisation has to work in a unique culture that may be sometimes difficult
to achieve in case there has been fostering of effective quality culture.
Systematic and strategic approach: It is a critical aspect of managing of quality that is for the
purpose of achievement of laid mission, vision and goals of organisation. This process is

regarded as strategic management or strategic planning. There is formulation of strategic plan
that is integrated as a core component of quality.
Continual improvement: It is the aspects that is related with continuous improvement. In
engineering tooling company this approach will drive the organisation for being creative in
finding of different ways to be more effective and competitive to meet the overall expectation of
stakeholders.
Fact based decision making: For the purpose of developing a detail overview of the
organizations performance there is need to measure the data on performance measures. The
decision of new market expansion for ETC has been achieve successfully and is aligning
worldwide recognition for the brand image and the existing product range of the company.
Communication: In situation of organisational Change that is daily operations effective
communication is playing a very crucial part in maintaining morale of employees and further
motivating them at different levels. Communication at this stage involves methods, strategies
and timeliness. In present situation there is need to implement a quality improvement strategy
that has to quality control measures to be established to manufacture all the precision medical
equipments so that they can achieve such high quality in the cutting edge products at a larger
scale (Mukhopadhyay, 2020).
From the above mentioned element it can be said that these are some of the core
principles and values on which organisation is operating. All these are used for achievement of
high quality scenario in Engineering tooling company.

Quality Assurance
The quality and assurance is separated into two terms: Quality is defined as as price,
quality or durability of product that meet the expectation of consumer and fulfil their needs and
want that product fit for their use whereas assurance means confidence that comes from the
goods or services they have receive (Oschman, 2017). The company gives guarantee to
customers that there will be no problem in the goods & it will be according to the needs and
requirement. The quality assurance givse confidence in twofold such as in inside the organisation
to management and outside to customers, government and other parties. The importance of
quality assurance to satisfy and loyal to customers by maintaining the high quality product and
meet the expectations. The assurance protects from any defects and mistake in goods before use
or to delivered to customers.
Quality Assurance means procedure to assess different activities and the company
involves like they plan, fulfil and monitor the activities. In other words, they do audit and check
the qualities and when they detect there is problem or the set standard are not fulfilling
requirement management solve the problem (Petcharit, Sornsaruht and Pimdee, 2020). There
are four phases to do quality assurance and is defined as:
PDCA cycle : Plan, do, check, act and this cycle is sometimes referred as deming cycle.
The purpose of this cycle is to ensure that organisation follows all aspects continuously and
check products regularly or in periodic basis. Plan means to deliver the good quality product organisation have to plan the objective to
achieve the set standard. Do refers to test the product and do any changes they want in process.
 Check or modify product to achieve the goal of organisation.
 The last phase to act and implement process to improve the quality product. These four
phases can help the organisation to build trust and confidence with customer by checking
the product regularly.
The improvement strategies of quality assurance for Engineering Tooling Company
to develop a better quality products, the organisation have to establish a good culture in business
environment so they emphasize for quality improvement this is better way for employees to
keep the quality management. They should reward employees to keep the quality maintain.
Employees should know about quality management and follow all the policies of quality

standard so that if there is any new procedure or new process introduce they are aware about
quality management and standard. This is best strategy to improve the quality assurance of the
product. The inspection of quality is another strategy this is done when the process of
manufacturing to ensure that the design of product is accurate or not and the design product is
accurate or not. When there is any problem it will correct immediately before the product is
shipped (Ingvarson and Rowley, 2017). The maintenance of equipment is another strategy
because if the equipment is not check regularly the items or products will fall in the market. To
ensure the safety of employees and design of product is accurate then it is necessary to maintain
the product regularly.
Quality control:
It is a process through which business are seeking to ensure that they are able to
maintaining a specific product quality and further focus on its improvement,. It requires business
to work towards creation of a environment where employees and management are striving for
high perfection. It is generally done by setting of benchmarks, training of personnel. Testing of
profits for analysing statistically significant variations. The main aspects of quality control has
to be established by laying down well defined controls (Pham and Nguyen, 2020). All the
controls are helping in standardizing of reactions and production related with quality issues. In
Engineering tooling company all these efforts are going to result in limiting room for errors by
specification of the production activities to be completed.
In engineering tooling company this process will generally begin at each step of
manufacturing process. Employees are starting with manufacturing lines and testing of the
finished products. There is testing at different stages of manufacturing that leads to identification
of production problems that is occurring so that prevention measures can be laid down for its
future occurrence.
There has to be application of quality control chart that is a graphic focussing on the
sampled product and processes that is focussed as meeting the intended specification. Each chart
is focussing on analysis of attributes of product. In Engineering tooling company there can be
use of a quality control char that is a X bar chart where Y axis will be tracking the acceptable
degree of variances (Konieczka and Namiesnik, 2018). On X axis there is testing of samples
and analysing of the variances patters that can be depicted by quality control so that any such
defects can be systematic and randomly determined.

quality control inspector can also be appointed who posses the responsibility of
protecting from damage to reputation that arise because of the inferior manufacturing processes
in Engineering tooling company.
Testing process is revealing the product issues, inspector posses the option to fix the
problem. Returning the product for removal of defects (Addis, Dvivedi and Beshah, 2019). In
engineering tooling company all this will lead to notification to supervisor about the overall
requirement of improvements in order to correct the problem. In ETC there can be rapid
expansion of the new product range by meeting up the laid quality standards of products.
sustainability of the Culture of Quality
Over last decades higher productivity and high quality are regarded as major area of
business concern. There is need to focus on reduction of operational deficiencies so that overall
pressure of competition across global market can be reduced. Service excellence and operations
are two necessary attributes for any organisation that lead to achievement of higher competitive
advantage. In Engineering tooling company the organisation is facing difficulties because of the
decline of engineering across North east of England and there has been high amount of conation
arsing from globalisation. The management has realised that product range is receiving lot of
appreciation across industry from both competitors and customers that is untenable in long run.
There can be development of a culture of sustainability in engineering tooling company
by use of strategy of Kaizen that is involved where employees across all levels are working
together for achievement of incremental improvements in the process of manufacturing. It
combines the talent of a organisation for creation of a powerful engine for future improvement
involves basically a action plan that is organizing of events focussing on improvement of
specific areas of a organisation (Bhaskar, 2018). Another set of events involves employee teams
across all different levels by having stronger emphasis on floor plan of employees. Philosophy
of Kaizen that can be adopted in Engineering tooling company is associated with building up of
a culture with active engagement in implementation of improvements and suggestions for the
present manufacturing process of this organisation.
Quality improvement is very necessary in a business to compel and follow all the ISO
standards that is a tool which will lead towards improvement of efficiency, reduction of waste

and finally meeting up of quality standards ion Engineering tooling company. There has to be
establishment of integrating quality controls all through the collaborations and process between
the staff workers so that there can be encouragement of quality consist which will lead towards
higher sustainability quality. The continuous use of all such tools will lead to creation of low
risks and there will be less chances of faulty products (Seyfriedand Pohlenz, 2018). In case of
quality of process there is greater probability of obtaining a sustained advantage that can lead to
sustainable production of a workforce and high quality products. Sustainability in Engineering
tooling company will include developing of a business approach that is used for driving of
unpinned of key Sustainability themes that considers resources efficiency, safety, productive
stakeholder dialogue and governance.

Recommendation:
There are some of the recommendations that have been set up for Engineering tooling company
with regards to implementation of quality control measures as mentioned below: Setting of specific product requirements: Product requirements are on of the most
crucial point that have to be included as part of quality control checklists. In Engineering
tooling company there has to be timely inspection of the overall requirement of specific
products. It will include making right specification of the dimension, weight of the
product. Packaging requirements: It is also recommend that engineering tooling company has to
decide the requirements of product. Expected importers have to make required
clarification related to the way products have to specify the areas packaging in case of
high end goods. Engineering tooling company is dealing in engineering related products
that have to be according to requirements that will include some of the aspsecst of below
mentioned specification (Wang, Yue and Zhou, 2017). It basically consist of the
packaging dimensions and weight, carton labelling requirements and Packaging
assortment & materials. Further in case of retail packaging there is need to focus on
protection so that goods are properly protected while they are shipped from one location
to another.
 On site product checks and tests: Importers have to recognize the need to explicitly state
the overall product requirements and the way it has to be packaged. Importers may
neglect on site product checks and tests which is major reason for not meeting of the pre
laid quality standards. In Engineering tooling company for maintaining the adequate
quality standards there has to be addressing of some of the questions that includes on site
product staff carried on my quality control staff, the procedure and the tolerances for
different types of product tests. For this the supplier and inspector has to get familiar with
the overall product tests. There can be setting of result tolerances and procedure that has
to be properly consistent with all the standards that are to be used by the supplier or
inspector in Engineering tooling company.
 There is need to outline the producer for all the on site test that have to be performed

(Source: WHAT IS TOTAL QUALITY MANAGEMENT (TQM)?, 2021) during the time of inspection so that any type of fail or pass criteria can be timely
specified. The consequence may lead to inaccurate reporting and re inspection of the
existing procedures of quality control. Defect classificatory: while the quality analyst is conducting the inspection there can be
issue related to quality defects and other issues. So there has to be timely determination
of the result whether the product has passed or failed the quality Checks so that all such
defects can be timely corrected. There are majorly three types of defects that can arise it
include minor defects that are relatively smaller in unattained and may sometimes not
also affect the salability of a particular product as it is not easy to identify such minor
defects. Major defects are those that may pose a threat to the safety of users and may not
match with the specification or the golden sample. Another and the third category of
defects its the critical that is leading to presentation of the safety hazard for the user as it
may lead to property damage and harming the end user of the product.
 Collaboration: It is the collaboration that is taking place between the supplier, importer
and the quality staff: importers have to focus on collaboration between all relevant parties
so that if there can be mutual understanding among the supplier, quality staff so that all
the packaging and product requirements are timely met.
 It is recommended for engineering tooling company that they can adopt six sigma quality
management methodology that can be used for focussing on improvement of the present
process by discovery & elimination of defects. The major objective of this quality control
method is to assist large organisations by eliminating defects that are leading to arsing of
quality variations. It is based on three major factors that are smaller is better that is
creation of a upper satisfaction limit to achieve a target of zero defects or rejected
parts.

Conclusion
It can be concluded from the above discussed aspects that there are different types of
element of quality management that are to be used in organisations especially those are
belonging to the engineering industry. There are some of the aspects of the total quality
management approach that can be adopted or the purpose of improving internal process and
enhancing the level of customer satisfaction. A properly implemented measures for quality
management can lead to preventive and corrective measures for better performance.

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Online:
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