Quality Management and its Applications

This assignment delves into the essential concepts of Total Quality Management (TQM), examining its core principles and contributions to business improvement. It explores the role of information technology in TQM implementation and analyzes the impact of quality management approaches on firm performance. The assignment also highlights statistical quality control methods and their application in various sectors, providing insights into best practices and case studies.

PROJECT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Literature Survey.........................................................................................................................1
Analysis of TQM and SQC in this project..................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Quality management in project is essential in order to determine and gain the quality of
project. With this, one can find out the process and activities that are required to achieve the
project quality. The main objective of quality management is to maintain consistency of
perfection and high-quality services across projects. The characteristics of quality management
are specifically addressed by the stakeholders (Keohane and Olmstead, 2016). From the start of
the project till the end quality management should be placed inside the project.
The chosen project is based on the re-development of Brisbane Airport at Australia
(Brisbane Airport Corporation, 2017,). The aim of this project is to provide its travellers a
world-class airport atmosphere by creating designs of best quality. Various description related to
purpose of quality project management that is used in this project will be explained by this
report. It will also represent literature survey of two qualities management practices such as
“Total quality control” and “Statistics Quality Control”. These two practices of quality
management can be used in “Brisbane Airport Re-development” project. And various
recommendations will be given to management team in order to make this project more efficient.
Literature Survey
Over the period of last year Total Quality Management (TQM) have been developed
practically as stated by Khanam, Siddiqui and Talib, (2016). TQM is an important tool for the
project manager in order to achieve the objective of business. To achieve the mission of the
organization TQM is adopted by various small to medium industries. It will work towards the
continuous advancement of quality of product and delivering of services while considering real
situations. In the organization customers and client plays an important role towards the success
of organization so TQM implementation plans and strategies are usually made keeping this in
mind. There is a strong implementation of TQM across organization.
According to Miah, A.Q., (2016) in various workforce where TQM strategy has been
enforced, business is seen through the eyes of customers and clients and expectation of customer
and clients is measured against the performance of the organization. So, to be effective in the
implementation of TQM one need to see the business from the perception of the customers and
clients. TQM provides management with effective methods that can be used to gain long-term
success through customer satisfaction. The use of TQM in the organization can guide in various
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ways by enhancing the quality of organization and performance of employees. As stated by
Neyestani, B., (2017), both hard and soft skill can be developed in the organization by making
use of TQM. To maintain the position in competitive world TQM implementation is important
for the organization. TQM is essential for betterment of the business as it will produce more
innovative ideas and develop new products. The Needs of the workplace can be identified with
help of TQM.
It will provide a better and advanced way for the organisation to fulfil the desired needs
of the market. This practice will also enhance the employee performance and bring change in
attitude of employees that will lead to development of effective team and proper work culture.
With the introduction of systematic approach, the quality improvement team will lower the
amount of waste and inefficiency across business as per O’Neill, Sohal and Teng, (2016). To be
effective in interaction and communication across organization TQM practice will bind various
departments and different levels of management.
However, on the other side, an extensive training and assistance to employees need to be
given during the implementation of TQM in a company. In this training, guidance is given to
employees in order to solve the issues with various methods and tools in order to examine the
weaknesses. According to Samset and Volden, (2016), there can be decline in the productivity
during the initial stage of training period. The productivity can also be lowered as the meeting
for improving the quality can take workers away from their jobs. The employee output can also
be decreased during the initial stage of implementation of TQM due to enhancement that is done
in order to decrease lead time, reduce waste and enhance productivity.
To take the business forward TQM make use of small incremental model which might
take a lot time to enjoy the program benefits. A huge disadvantage for a TQM practice can be the
high price of implementation and it may take a long period to show the benefits and outcomes of
this implementation as stated by Samset and Volden, (2016). It can produce an additional cost
for the organization and a lot of time is taken during this training so the employees are not able
to complete their day to day jobs. Employee resistance can occur during implementation of TQM
as when the management does not communicate effectively with TQM team then the workers
may become fearful. The resistance of program by workers can lead to employee morale and
productivity of business.
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Statistics Quality Control (SQC) make use of methods of statistics in order to view and
maintain the quality of products and services. According to Smart, Gravett and Fisher, (2017), it
makes use control charts and sampling plans to ensure product quality and services to be
effective in the company. This method can be utilized by the quality professionals. With the help
of statistical equipment, the SQC method can be carried out. The main objective of this method
is to make sure whether the products have the specified quality or not and it will monitor and
check whether process of production is controlled or not. To assess the standard quality of goods
through statistical experiments SQC can be used.
As per Samset and Volden, (2016), SQC can be beneficial for the company in many
ways. As it will give an efficient way to find out errors and mistakes during inspection. This
method can be useful to check whether process of production is under control or not. By using it
across business one can achieve a more enhanced quality of production. This method can
enhance the productivity of the company as it improves the customer relationship and will
decrease the number of complaints and issues from customers. So, an efficient customer
relationship can be maintained by use of SQC.
The continuous and proper use of statistical method can provide benefit to the company
as per Westgard, (2017). SQC have developed the quality consciousness feeling within the
employees that are working in company. This will decrease the number of errors and mistakes
and improve the functionality of the business. Desired product according to preferences of
customers can be achieved by this method.
However, on the other side in a company the people are not having enough knowledge of
use of statistical methods. As the focus is shifted from production to service sphere the role of
statistical quality control is becoming less important. According to Wiengarten, Humphreys, and
McIvor, (2016), SQC is not applicable to all process of production without evaluating their
particular environment. In the process of analysis, they may include various issues related to
mathematics and statistics. To all the quality evils SQC cannot be applied in discriminatory as a
solution. If the general quality awareness is not present then it may produce a false sense of
security.
The benefits of TQM and SQC at “Brisbane Airport Re-development
Since the project is based on the re-development of airport and is located in Australia. It
has been under construction from 7 months. The producers of this project want to develop more
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innovative and advanced airport for the people across globe. This project will give more facilities
and luxury to the people so plans and strategies need to be made keeping this in mind. TQM
program was launched at this project in order to show the impact it will have on the
implementation of TQM at “Brisbane Airport Re-development” as per Yun, Choi and Mulva,
(2016).
During the implementation of TQM at this project it is necessary to understand the
current reality of the organization. It will be easier to implement TQM if the track records of
organization are effective to the environment. According to Alamand, Sinha and Ali, (2016),
there can be employee scepticism and lack of skilled change agents if an organization have been
reactive and has no talent to enhance its operations. In order to assess the current level of
organizational functioning and areas in need of change management audit tool can be used.
Before starting up with TQM at this project, various issues such as weak administration system,
poor employee morale need to be solved else TQM will not be appropriate.
The TQM will enhance the productivity of the project by educating the staff about the
importance of quality in products and services and how to increase and maintain it for the
sustainable growth of business as per Badewi, (2016). With TQM, the company can develop a
special committee whose responsibility will be to see the systemic transfer for improvement. It
will also help to achieve customer-satisfaction by providing best quality services to its
customers. With the use of TQM, the objective and goals of the organization will be more clear
and understandable. More advanced products and services can be made by using this type of
practice.
The wants and needs of the clients and customers can be understood by using this method
and it will help to guide and make products and services as per the choice of customers. This will
also lead to long-term success for this project. According to Keohane and Olmstead, (2016), the
competition that is rising in the world can be reduced by making use of TQM at business. All the
market needs will be fulfilled during the implementation of TQM at the project. The better and
enhanced quality products will be made. Also, extensive training will be given to the employees
that are working under this project in order to be more efficient with the approach of TQM. The
authorities that are working towards the development of this project need to understand both the
cons and prose of implementation of TQM and SQC so as to gain more efficiency in their work.
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The implementation of SQC at “Brisbane Airport Re-development can be beneficial in
numerous way as it can make use of statistical tools that can be used to monitor and view the
quality of products and services at this project. It will help the project to make use of control
harts and making plans to be more effective. This SQC practice in the organization can be
performed by the quality professionals. This will make sure whether the production and quality
process is carrying out properly or not in the organization. The errors and mistakes that are done
in the project can be easily find out during inception stage. It will also improve customer
satisfaction and decrease the chances of mistakes in this project.
Analysis of TQM and SQC in this project
The two selected contents can be important for the project in order to provide better
products and services to the customers. These contents TQM and SQC will help to develop a
new themed departure place which can be uniquely identified and will provide a improved way-
finding for passengers (Cicmil, Cooke-Davies and Richardson, 2017). The errors and mistakes
that are taking place in the development of this project can be found by making use of SQC and
also proper steps will be taken to make this airport according to the needs and desire of the
customers. The main aim of this project will be to provide best services to the passengers that are
travelling. This can be achieved by working on the continuous improvement across various
department.
More innovative ideas and strategies will be made in this project by making use of these
two contents. Attention to the needs of the customers and clients will be made and things will be
seen according to their perception (Boyle, 2017). The new ways will be figured out to make
passengers delight and happy. The training and proper instruction will be given to the staff and
employees that are working in order to make them more aware about the goals, objectives,
missions of TQM and SQC in this project. It will also help to measure the strength. Effective
communication among can be achieved giving rise to employee relation at workplace.
To measure whether the quality team and the production team are doing their work
properly SQC can be essential in the project. The project team will try to develop a project that
would enhance the productivity but without increased costs and will lower the cost if possible.
The statistical methods will give more easy and convenient way to find out more about the
quality of products and services (Barbeito, Zaragoza and Naya, 2017).
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The various operations of the business can be improved gradually by the use of
TQM at this process. At tactical, front-line level TQM are applied where there is an involvement
of production, clerical and low-level managers. The cross-departmental teams and cross-
functional knowledge sharing will be formed as both TQM and SQC focus on teamwork which
leads to such formations (Badewi,2016). These are important for the project as it may enhance
communication and improve the individual talent of employees. Rather on inspecting quality in a
process TQM emphasis on improving the quality within a process. This project will recognize
the best measure of quality as per the requirements of customers in terms of service, products
and experience with the help of TQM and SQC.
Passengers Average Lower-Limit Upper-Limit
July 455324.00 397495.42 328449.27 466541.56
August 444332.00 397495.42 328449.27 466541.56
September 234666.00 397495.42 328449.27 466541.56
October 409876.00 397495.42 328449.27 466542.56
November 456789.00 397495.42 328449.27 466542.56
December 432146.00 397495.42 328449.27 466542.56
January 356789.00 397495.42 328449.27 466543.56
February 345890.00 397495.42 328449.27 466543.56
March 423567.00 397495.42 328449.27 466543.56
April 321456.00 397495.42 328449.27 466544.56
May 432123.00 397495.42 328449.27 466544.56
June 456987.00 397495.42 328449.27 466544.56
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Various improvements need to be recognized in order to meet out the goals of this
project. The progress need to be made in this project in the coming time period as to make it a
successful venture. Skilled and dedicated team is highly recommended for this project (Alamand,
Sinha and Ali, 2016). Training should be given to employees in order to implement TQM and
SQC at project efficiently. These sessions need to be managed properly so that day to day jobs of
the employees can also be completed at time. In these sessions employees need to be made aware
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July
August
September
October
November
December
January
February
March
April
May
June
0
50000
100000
150000
200000
250000
300000
350000
400000
450000
500000 Statistical Quality Control of Project
Passengers
Average
Lower-Limit
Upper-Limit

about importance of constant maintenance of quality across project by discussing the advantages
and disadvantages of total management practices.
CONCLUSION
Summing above the above report it can be concluded that project quality management
plays an important role in the success of the project. The quality practices such as TQM and SQC
can be applied to the project. TQM will make sure to meet out all the needs of the customers and
clients and will develop the project as per their requirements. The implementation of TQM can
take a long amount of time. SQC will reduce the number of errors and mistakes that residing in
the project by making use of statistical tools.
Both these parameters will be useful to develop a project of improved quality. The
performance of the organization will get enhance at various levels by using these both practices.
It will not only check the quality but also will make sure whether the production is working
properly or not. Innovative and new products can be made by making use of these practices in
the project. This will lead to revolution of new ideas in the market.
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REFERENCES
Books and journals
Alamand, M.S., Sinha, A.K. and Ali, R., 2016. On Statistical Quality Control Techniques Based
on Ranked Set Sampling. In Recent Advances in Mathematics, Statistics and Computer
Science (pp. 103-114). World Scientific.
Badewi, A., 2016. The impact of project management (PM) and benefits management (BM)
practices on project success: Towards developing a project benefits governance
framework. International Journal of Project Management. 34(4), pp.761-778.
Barbeito, I., Zaragoza, S. and Naya, S., 2017. Assessing thermal comfort and energy efficiency
in buildings by statistical quality control for autocorrelated data. Applied Energy. 190,
pp.1-17.
Boyle, G., 2017. Design project management. Routledge.
Cicmil, S., Cooke-Davies, T. and Richardson, K., 2017, April. Exploring the complexity of
projects: Implications of complexity theory for project management practice. Project
Management Institute.
Keohane, N.O. and Olmstead, S.M., 2016. Introduction. In Markets and the Environment (pp. 1-
10). Island Press/Center for Resource Economics.
Khanam, S., Siddiqui, J. and Talib, F., 2016. Role of information technology in total quality
management: a literature review.
Miah, A.Q., 2016. Statistical Quality Control. In Applied Statistics for Social and Management
Sciences (pp. 353-384). Springer Singapore.
Neyestani, B., 2017. Principles and Contributions of Total Quality Management (TQM) Gurus
on Business Quality Improvement.
O’Neill, P., Sohal, A. and Teng, C.W., 2016. Quality management approaches and their impact
on firms׳ financial performance–An Australian study. International Journal of
Production Economics. 171, pp.381-393.
Samset, K. and Volden, G.H., 2016. Front-end definition of projects: Ten paradoxes and some
reflections regarding project management and project governance. International Journal
of Project Management. 34(2), pp.297-313.
Smart, R.E., Gravett, I.M. and Fisher, B.M., 2017. Canopy management to improve grape yield
and wine quality-principles and practices. South African Journal of Enology and
Viticulture. 11(1), pp.3-17.
Samset, K. and Volden, G.H., 2016. Value creation through stakeholder synergy. Strategic
Management Journal. 37(2), pp.314-329.
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Westgard, J.O., 2017. A Total Quality-Control Plan with Right-Sized Statistical Quality-Control.
Clinics in Laboratory Medicine. 37(1), pp.137-150.
Wiengarten, F., Humphreys, P. and McIvor, R., 2016. Risk, risk management practices, and the
success of supply chain integration. International Journal of Production Economics. 171,
pp.361-370.
Yun, S., Choi, J. and Mulva, S.P., 2016. Development of performance metrics for phase-based
capital project benchmarking. International Journal of Project Management. 34(3),
pp.389-402.
Online
Brisbane Airport Corporation, 2017. [Online]. Available through:
<http://webcache.googleusercontent.com/search?
q=cache:zNmFTE_NYJwJ:www.bne.com.au/corporate/bne-major-
projects+&cd=1&hl=en&ct=clnk&gl=in//>. [Accessed on 4th September 2017].
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